Problem$ Gambling$ 12# Help$Line$ 1795 2679 1988 1577 ... (424) 15 0.4% (657) 0 0.0% (747) 0 0.0% ... AMADOR 8 1 Amador DEL NORTE 7 2 Del Norte YUBA 5 2 Yuba TEHAMA 5 1 Tehama

08 Fall

Presented by Bensinger, DuPont & Associates For California Council on Problem Gambling

Problem Gambling Help Line Report

12

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Bensinger, DuPont & Associates 134 N. LaSalle, Suite 2200 Chicago, Illinois 60602 312-726-8620

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2009 2010 2011 2012January 1680 2031 1839 1628February 1867 1827 1787 1564March 2306 3732 2077 1838April 1795 2679 1988 1577May 2033 2710 1913 1601June 1306 2165 1831 1580July 1336 2272 1967 1731August 1415 2105 1888 1617September 1190 1925 1574 1455October 1166 1919 1627 1439November 1184 1736 1745 1446December 1276 2190 1830 1532Average 1546 2274 1839 1584

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500

1000

1500

2000

2500

3000

3500

4000

2009

2010

2011

2012

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California)Problem)Gambling)Help)Line)Statistics2012

Intakes)by)Month

California)Council)on)Problem)Gambling

California)Help)Line)Statistics2012

Calls)Answered))(Intake,)Non:Intake)&)Prank)Non:Intake)Calls)(includes)prank)calls)Obvious)Prank)Calls

Number)of)Intake/Clinical)Calls

Total)Calls

42861900814722353

2009 2010 2011 2012January 503 498 429 403February 476 439 429 344March 651 614 620 458April 432 492 505 361May 496 467 459 377June 411 360 409 341July 392 309 343 380August 386 281 385 354September 326 321 349 294October 340 323 348 351November 300 276 348 316December 296 371 354 307Total 5009 4751 4978 4286

Page%22012

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100

200

300

400

500

600

700

2009

2010

2011

2012

California)Problem)Gambling)Help)Line)Statistics2012

Intakes)by)Month

2012California Problem Gambling Help Line Statistics

Calls & Intakes by Month

2012 Page 3

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2117 140949.4% 32.9%

First Shift760

17.7%

Clinical Calls by Shift

Second Shift Third Shift

2012 Page τ

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3387282

147

99

85

1772

3869

GamblerSpouse

Child

Parent

Sibling

FriendEmployer

TherapistOther

79.0%6.6%

3.4%

2.3%

2.0%

4.1%0.0%

0.9%1.6%

Type of Caller

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11298

171

43213

122

132 23

257366

5458

134253

22292

168

160

158147290165

62

101

3.1%1.1%5.5%

2.9%2.5%

4.4%

3.4% 0.6%

6.6%9.4%1.4%1.5%

4.1%

4.1%3.8%7.5%4.3%1.6%

3.5%6.5%

5.7%2.4%4.3%

2.6%(925)

(408)(415)

(510)

(213)(310)

(209)

(323) (831)

(909)(916)

(949)(707)(714)

(760)(805)(818)

(530)

(559)(562)(619)(626)(650)

(661)

48(858) 1.2%

218 5.6%(951)

15 0.4%(424)0 0.0%(657)

0 0.0%(747)

1 0.0%(442)

Caller Area Code

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1686Female2600Male 60.7% 39.3%

Gender of Caller

7124311887

709795476162

381

0.2%3.5%8.9%

25.3%

20.2%22.6%13.6%

4.6%

1.1%0.0%

Under 18Age 18...21Age 22...25Age 26...35

Age 36...45Age 46...55Age 56...65Age 66...75

Age 76...85Age 85+

Caller Age

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1495Married 38.2%413Divorced 10.6% 110Separated 2.8% 89Widowed 2.3%211Cohabitant 5.4% 1594Single 40.7%

Caller Marital Status

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African American 836Hispanic 13Pacific Islander

164Chinese114Filipino

103VietnameseKoreanAsian Indian

21.0% 0.3%

4.1%2.9%

2.6%1.5%1.0%

61

41

Other Asian 2.0%78

2004Caucasian 50.2%

434 10.9%Other Ethnicity 2.4%9615Japanese 0.4%

31Native American 0.8%

Caller Ethnicity

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Lottery 288 7.0%

Indian Casinos 2677 65.4% Nevada Casinos 155 3.8%Bingo 13 0.3%

Horse Racing 36 0.9%Sports Betting 128 3.1%

Internet (Cards) 38 0.9%Internet (Other) 12 0.3%

Card Rooms 634 15.5%Cards (private) 47 1.1%

Other 41 1.0%

Stock Market 26 0.6%

Lottery

Indian Casinos Nevada CasinosBingo

Horse RacingSports BettingStock Market

Internet (Other)Other

557

164 12021

2966518

441.5%

12.2% 8.9%1.6%

2.2%4.9%0.4%1.3%

0.3%

Internet (Cards) 24 1.8%Cards (private) 130 9.7%Card Rooms 205 15.3%

Primary Gambling Preference

Secondary Gambling Preference

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25.1% 74.9%Yes No

21.0%Multiple Daily12.5%Once Daily

8.8%Every Other Day37.9%Weekly

52.7%Instant Games Drawings 21.6% Instant and Drawing 25.7%

Big Payoffs 19.8%

Number of Gamblers Playing the Lottery

Type of Lottery Game

Frequency of Lottery Play

Average Number of Lottery Tickets Purchased Per Occasion

8.8

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Newspaper 3 0.1%

Mailings 20 0.5%

Lottery 337 8.1%Phonebook 23 0.6%

National Help Line 17 0.4% Repeat Caller 512 12.3%

Therapist 34 0.8%Television 74 1.8%

Community Agency 11 0.3%

Radio 196 4.7%

Self Help Group 34

Other 158

Friend 89 2.1%

3.8%

Billboard 122

Tribal Casino 1714 41.3%

22Racetrack

10.2%423Card Room

11Convenience StoreSocial Network

I-Net AdOther WebsiteOther PG Website

OPG WebsiteCheck Cashing Center

Electronic Signage

117

49

5

5

172

1

0

2.8%

1.2%

0.1%

0.1%

Caller Referral Source

0.8%

2.9%

0.5%

0.3%

4.1%

0.0%

0.0%

2012 Page 1ς

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FemaleMale

Lottery 235 7.2%

Indian Casinos 2145 66.1% Nevada Casinos 126 3.9%Bingo 8 0.2%

Horse Racing 23 0.7%Sports Betting 93 2.9%

Internet (Cards) 22 0.7%Internet (Other) 8 0.2%

Card Rooms 518 16.0%Cards (private) 31 1.0%

Other 17 0.5%

Stock Market 19 0.6%

Non Gambler Gender

3101257742

597651385119

271

0.1%3.5%8.9%

25.7%

20.7%22.6%13.4%

4.1%

0.9%0.0%

Under 18Age 18...21Age 22...25Age 26...35

Age 36...45Age 46...55Age 56...65Age 66...75

Age 76...85Age 86+

Gambler Age

Gambler's Primary Gambling Preference

1143Female2244Male 66.3% 33.7%

Gambler Gender

Total Debt ReportedAverage Debt $19,272 $30,315,030

Gambler's Indebtedness

Under 18Age 18...21Age 22...25Age 26...35

Age 36...45Age 46...55Age 56...65Age 66...75

Age 76...85Age 86+

Gambler's Average Debt by Age

Total Spent Per Yearon Gambling

Average Spent Per Yearon Gambling

$25,063 $41,954,926

Gambler's Spending

39.6%356 60.4%543

$0$4,189$6,997

$14,008

$19,253$17,576$24,840$95,100

$5,292$0

2012 Page 13

California Problem Gambling Help Line Statistics

Gambler's Stage of Change

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2012

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Caller County Callers Per County Number of Gaming Venues

LOS ANGELES 912 10 Los Angeles

SAN DIEGO 432 12 San Diego

RIVERSIDE 373 11 Riverside

SACRAMENTO 350 11 Sacramento

ORANGE 294 1 Orange

SAN BERNARDINO 257 2 San Bernardino

ALAMEDA 134 5 Alameda

SANTA CLARA 121 3 Santa Clara

FRESNO 92 4 Fresno

CONTRA COSTA 90 6 Contra Costa

SAN JOAQUIN 60 7 San Joaquin

KERN 57 4 Kern

SAN MATEO 51 2 San Mateo

VENTURA 49 1 Ventura

PLACER 48 2 Placer

SAN FRANCISCO 46 0 San Francisco

EL DORADO 45 2 El Dorado

SOLANO 40 0 Solano

STANISLAUS 38 3 Stanislaus

SONOMA 37 3 Sonoma

TULARE 35 5 Tulare

HUMBOLDT 26 6 Humboldt

SANTA BARBARA 25 2 Santa Barbara

YOLO 21 1 Yolo

SHASTA 21 3 Shasta

KINGS 18 2 Kings

MADERA 17 2 Madera

BUTTE 17 3 Butte

SAN LUIS OBISPO 15 5 San Luis Obispo

MONTEREY 15 4 Monterey

NEVADA 13 1 Nevada

NAPA 13 1 Napa

IMPERIAL 12 3 Imperial

MERCED 11 2 Merced

SUTTER 10 0 Sutter

MENDOCINO 10 4 Mendocino

TUOLUMNE 9 2 Tuolumne

MARIN 9 1 Marin

SANTA CRUZ 8 0 Santa Cruz

2012 Page ρυ


Caller County Callers Per County Number of Gaming Venues

LAKE 8 4 Lake

AMADOR 8 1 Amador

DEL NORTE 7 2 Del Norte

YUBA 5 2 Yuba

TEHAMA 5 1 Tehama

COLUSA 4 1 Colusa

INYO 3 1 Inyo

SISKIYOU 2 0 Siskiyou

LASSEN 2 1 Lassen

GLENN 2 0 Glenn

CALAVERAS 2 0 Calaveras

TRINITY 1 0 Trinity

PLUMAS 1 0 Plumas

MONO 1 0 Mono

2012 Page ρφ

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Indian Casino of Choice

Agua Caliente Casino 25

Augustine Casino 8

Barona Valley Ranch Resort & Casino 84

Bear River Casino 5

Black Oak Casino 16

Blue Lake Casino 16

Cache Creek Casino & Bingo 104

Cahuilla Creek Casino 2

Casino Morongo 37

Casino Pauma 1

Cher-Ae-Heights Casino 1

Chicken Ranch Bingo & Casino 3

Chukchansi Gold Resort & Casino 15

Chumash Casino 38

Colusa Indian Casino & Bingo 7

Coyote Valley Shodokai 3

Desert Rose Casino 3

Diamond Mountain Casino 4

Eagle Mountain Casino 9

Elk Valley Casino 3

Fantasy Springs Casino 7

Feather Falls Casino 3

Gold Country Casino 8

Golden Acorn Casino 4

Harrah's Rincon Casino and Resort 24

Havasu Landing Resort & Casino 5

Hopland Sho-Ka-Wah Casino 3

Jackson Rancheria Casino & Bingo 31

Konocti Vista Casino & Bingo 1

La Jolla Trading Post 5

La Posta Casino 1

Lucky Seven Casino 4

Mono Wind Casino 10

Paiute Palace Casino 4

Pala Casino 27

Palace Indian Gaming Center 2

Pechanga Resort & Casino 135

Pit River Casino 2

2012 Page 17


Indian Casino of Choice

Quechan Casino Resort 5

Red Earth Casino 2

Red Fox Casino 1

Red Hawk Casino 54

River Rock Casino 19

Robinson Rancheria Casino 4

Rolling Hills Casino 6

San Manuel Casino & Bingo 240

San Pablo Lytton Casino 55

Santa Ysabel Casino Report 3

Soboba Casino 38

Spa Resort Casino 7

Spotlight 29 10

Sycuan Casino 31

Table Mountain Casino & Bingo 29

Tachi Palace Casino 12

Thunder Valley Casino 139

Twin Pine Casino 5

Valley View Casino 16

Viejas Casino 32

Win-River Casino Bingo 12

2012 Page 18

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Documents

Problem$ Gambling$ 12# Help$Line$ 1795 2679 1988 1577 ... (424) 15 0.4% (657) 0 0.0% (747) 0 0.0% ... AMADOR 8 1 Amador DEL NORTE 7 2 Del Norte YUBA 5 2 Yuba TEHAMA 5 1 Tehama