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RESERVATIONSON-LINE / AMADEUS CRUISERegister or access to the
Oceania Cruises Online Booking Engine orAmadeus Cruise by
e-mailing: [email protected]
AIR
Free Air programme is rom London, subject to availability. We
willadvise o any issue with availability within 48 hours o initial
option.
Free Air ight information will be advised 75 days prior to
cruisedeparture. Flight details can be obtained at time o booking
or a
non-refundable 50 pp Air Deviation Fee. Domestic ights possible
for a supplement. Fly/cruise prices do not include pre-cruise
transfer (or hotel where
required) the choice is let to the customer.
INTERNATIONAL OPERATIONAL & ACCOUNTING PROCEDURES
OCEANIA CRUISES BANK DETAILSWire payments made to Oceania
Cruises bankaccount should be directed as ollows:
Bank: Bank o America NA, LondonAccount Name: Oceania Cruises,
Inc.
Swit Code: BOFA GB22Account Number: 49518048Sort Code: BACS (3
day): 30-16-35
CHAPS (1 day): 16-50-50
When confrming a booking and arranging payment,please e-mail
[email protected]
and copy [email protected]
KEY CONTACTSUK RESERVATIONS DESKMONDAY FRIDAY (09:00 17:30
GMT)SATURDAY (09:00 15:00 GMT)[email protected]
SARAH CALLUSReservations Manager0845 505 1920, Option 1 or
[email protected]
VICKY WEEKSReservations Supervisor
0845 505 1920, Option 1 or [email protected]
SUNDAY CLOSEDEmail [email protected] andalso
please copy [email protected]
TELEPHONEUK: 0845 505 1920
EMAILFor ALL questions relating to reservations /administration
/ documentation and accounts,please email
[email protected]
SALES & MARKETING SUPPORT
[email protected] GIBBSManager, Sales &
Marketing Support0845 505 1920, Option
[email protected]
SALES & MARKETING / COMMERCIALBERNARD CARTERManaging
Director, UK & Europe02380 [email protected]
LOUISE CRADDOCKSales Manager, South01980 626356
[email protected] FARQUHARSONSales Manager,
North01746 762120
[email protected]
ACCOUNTSMarketing | 02380 682290
[email protected] | 0845 505
[email protected]
VOYAGES SHORTER THAN 15 DAYS(FINAL PAYMENT DUE AT 90 DAYS)
Bookings made outside 98 days o sailing must be confrmed
anddeposit paid within 7 days.
Bookings made within 91-97 days o sailing must be confrmed
andfnal payment paid within 7 days.
Bookings made within 76-90 days o sailing must be confrmed
and
fnal payment paid within 3 days.Bookings made within 0-30 days o
sailing must be confrmed andfnal payment paid at time o
booking.
VOYAGES 15 DAYS OR LONGER(FINAL PAYMENT DUE AT 150 DAYS)
Bookings made outside 158 days o sailing must be confrmed
anddeposit paid within 7 days.
Bookings made within 151-157 days o sailing must be confrmed
andfnal payment paid within 7 days.
Bookings made within 31-150 days o sailing must be confrmed
andfnal payment paid within 3 days.
Bookings made within 0-30 days o sailing must be confrmed
andfnal payment paid at time o booking.
DEPOSIT500 per person up to Penthouse grade and 20% of Fare for
Oceania,Vista and Owners Suite.
CONFIRMATION & PAYMENTOptions are confrmed once payment has
been received, within theoption period. Payment can be made by wire
transer, company creditcard or client credit card. I using a client
card or ull payment or fnalbalance, the ull amount will be charged
and any commission due willbe returned to the agent 2 weeks prior
to sailing. When paying by wiretranser, we will confrm an option
upon receipt o the banks confrmationo the transer. I fnal balance
is not received at the due date, bookingsare subject to possible
cancellation without prior notifcation.
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GROUP REQUESTSPlease contact Kate Gibbs
[email protected]
ADVERTISING &MARKETINGPlease veriy all advertising
andmarketing via your appointed contactand copy Kate Gibbs.
Use o our image bank is strictly tobe used or the marketing
purposeso Oceania Cruises and all
advertisements must be verifedthrough the International
Department.
IMAGE BANKRegistration or Image BankProcedures:
1) Please go to:http://www.oceaniacruisesmedia.com
2) Click on the New User
3) Use Registration Code OCTeam01and complete registration
ino
BROCHURE ORDERSPlease [email protected]
PRO40253 1212 UK
GUEST REGISTRATION FORMSOnce the booking has been confrmed,
clients should go to theAlready Booked section of the website
(www.OceaniaCruises.com) to
access pre-travel options such as the Guest Registration Form as
well aspre-bookable excursions and speciality restaurant
reservation.
N.B. Travel documents will not be sent i complete inormation
hasnot been received.
ONLINE PRE-SAILING OPTIONSUsing the Already Booked section of
the website (www.OceaniaCruises.com)clients may pre book a number o
items beore they sail, including specialityrestaurant reservations
(once nal balance has been paid to OC) and shoreexcursions (usually
available 4 months prior to sailing and payable in fullat time o
booking).
VISASOceania Cruises does not provide visas, except when guests
take OC shoreexcursions in Russia. At selected other ports Oceania
Cruises provides visasonboard i not already purchased a ull list o
ports where this is provided,as well as details o all sailings
where British Citizens must purchase visas inadvance can be ound on
the Oceania Cruises page on the website o our visapartners, CIBT
www.uk.cibt.com/Oceania.
TRAVEL DOCUMENTSThe Cruise Vacation Guide, which orms the main
part o the traveldocuments, will be forwarded via FedEx
approximately 60 days prior tosailing i ull payment and completed
GRFs have been received. This
should be orwarded via secure post to the customer as it not
only containsinormation on their specifc booking but also on the
shore excursionsthat can be pre-booked. Re-issue of CVG will incur
a fee of 25 whichincludes production and shipping.
A Vacation Summary will then be e-mailed at 21 days prior to
sailing.
VOYAGES 15 DAYS OR LONGER(FINAL PAYMENT DUE AT 150 DAYS)
DAYS PENALTYFrom 180 to 151 75 Administration Fee per person
From 150 to 121 25% of Fare
From 120 to 91 50% of Fare
From 90 to 61 75% of Fare
From 60 to 0 100% of Fare
VOYAGES SHORTER THAN 15 DAYS(FINAL PAYMENT DUE AT 90 DAYS)
DAYS PENALTY
From 120 to 91 75 Administration Fee per person
From 90 to 76 25% of Fare
From 75 to 61 50% of Fare
From 60 to 31 75% of Fare
From 30 to 0 100% of Fare
CANCELLATION CHARGES
INTERNATIONAL OPERATIONAL & ACCOUNTING PROCEDURES
