7/30/2019 PRO40253 INTL Operational Guide_EU
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RESERVATIONSON-LINE / AMADEUS CRUISERegister or access to the
Oceania Cruises Online Booking Engine bye-mailing:
[email protected]
Register or access to Amadeus Cruise by providing Amadeus
Cruiseofce ID via: [email protected]
OPTIONS & PAYMENTS
DEPOSIT500 per person up to Penthouse grade and 20% o Fare
or
Oceania, Vista and Owners Suite.
CONFIRMATIONOptions are confrmed only once money has been posted
againsta booking. The deposit or ull payment, i due should be
receivedby Oceania Cruises within the option period. Payment can be
madeby wire transer, company credit card or client credit card. I
usinga client card or ull payment or fnal balance, the ull amount
willbe charged and any commission due will be returned to the
agent2 weeks prior to sailing. When paying by wire transer, we
willconfrm an option upon receipt o the banks confrmation o
thetranser. I fnal balance is not received by Oceania Cruises
at
the due date bookings are subject to possible cancellation
withoutprior notifcation.
When confrming a booking and arranging payment,please e-mail
[email protected]
and copy [email protected]
INTERNATIONAL OPERATIONAL & ACCOUNTING PROCEDURES
KEY CONTACTSEUROPEAN RESERVATIONS DESKMONDAY FRIDAY (09:00 17:30
GMT)SATURDAY (09:00 15:00 GMT)[email protected]
SARAH CALLUSReservations Manager
+44 845 505 1920, Option 1 or [email protected]
VICKY WEEKS
Reservations Supervisor+44 845 505 1920, Option 1 or 2
[email protected]
SUNDAY CLOSEDEmail [email protected] andalso
please copy [email protected]
TELEPHONEUK: +44 845 505 1920
EMAILFor ALL questions relating to reservations /administration
/ documentation, please [email protected]
INTERNATIONAL SALES [email protected]
KATE GIBBSSales Support
+44 845 505 1920, Option [email protected]
SALES & MARKETING / COMMERCIALRIET GOETSCHALCKXSales
Manager, Mainland Europe+32 3298
[email protected]
ANGELA DINCKELSSales Manager, Germany, Switzerland &
Austria
+49 6131 603 [email protected]
ACCOUNTSMarketing | +44 2380 682290
[email protected]
Bookings | +44 845 505 [email protected]
OCEANIA CRUISES BANK DETAILSWire payments made to Oceania
Cruises bank
account should be directed as ollows:Bank Name: Bank o
AmericaBranch: 5 Canada Square, London EC1Account Name: Oceania
Cruises, Inc.IBAN: GB57 BOFA 1650 5049 5180 30Swit/BIC:
BOFAGB22
VOYAGES SHORTER THAN 15 DAYS(FINAL PAYMENT DUE AT 90 DAYS)
Bookings made outside 98 days o sailing must be confrmedand
deposit paid within 7 days.
Bookings made within 91-97 days o sailing must be confrmedand
fnal payment paid within 7 days.
Bookings made within 76-90 days o sailing must be confrmedand
fnal payment paid within 3 days.
Bookings made within 0-30 days o sailing must be confrmedand
fnal payment paid at time o booking.
VOYAGES 15 DAYS OR LONGER(FINAL PAYMENT DUE AT 150 DAYS)
Bookings made outside 158 days o sailing must be confrmedand
deposit paid within 7 days.
Bookings made within 151-157 days o sailing must beconfrmed and
fnal payment paid within 7 days.
Bookings made within 31-150 days o sailing must beconfrmed and
fnal payment paid within 3 days.
Bookings made within 0-30 days o sailing must be confrmedand
fnal payment paid at time o booking.
