Priyankur Roy

VP - Digital & Consulting Solutions

Communications Business Unit

December 6, 2017

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Customer centricity

in a connected world

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1 Customer centricity

2 Connected world – the intelligent digital mesh

3 1 + 2 = Algorithm driven enterprise

Discussion topics

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Customer

Centricity

Before and After

Knowledge

Ultimate Centricity

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Connected

world:

the intelligent

digital mesh

Gartner - structure of people, devices,

content & services

Interconnectivity of devices

Expanded set of endpoints

3 individual set of trends

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1 + 2 =

Algorithm

driven

enterprise

Delhi experience

Bangalore experience

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Rapids:

- Xperience

- Insights

- Care:

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Thank You

for your time