PRINT PRODUCTION SERVICES

For The Pharmaceutical Industry

Your organization is held to a very high standard for accuracy and compliance.

Your printing and fulfillment partner must also meet this standard.

ZUZA™ understands. We serve you with experienced personnel, processes and equipment that ensure that we meet or exceed your exacting product specifications for printing, fulfillment and logistics,

every time. With us, your projects will benefit from the extensive experience and best practices that have made ZUZA a preferred print supplier for the pharmaceutical industry.

In such a highly regulated industry, you naturally demand superlative quality from your partners. At ZUZA, we demand no less of ourselves. We have the systems and the discipline to give you the fullest confidence in any product sourced from ZUZA.

Precision. Quality. Consistency.

• ISO 9001:2008 certified: Our comprehensive quality management system ensures consistent accuracy, compliance and quality you can depend on.

• On-time delivery: ZUZA’s production efficiencies and scheduling flexibility enable us to meet your delivery needs, even under the tightest of deadlines.

• Full visibility: We provide thorough tracking and reporting for all projects, from project planning to final delivery.

• Proof approval process: We meet exacting specifications for proof approvals, first article inspection and final delivery.

• A team focused on you: You will have a multi-departmental team dedicated to your projects, ensuring success every time.

• Integrity: As part of our passionate commitment to quality, we rigorously comply with the highest ethical standards.

• Experience: ZUZA supports your peace of mind with our decades of printing experience and a solid track record of working with pharmaceutical companies.

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Planning.As we plan your projects, we will draw on our decades of experience to identify any risks inherent in a print project, and make adjustments that will prevent delays while conforming to your specifications.

Document ControlEvery project you bring to ZUZA starts with a Device Master Record (DMR) and a Device History File (DHF). These provide all the details of your order, including project check lists and raw materials chain of custody, as well as a document specification sheet which spells out your exact requirements. As each production project goes through its various phases, we inspect a random sampling of significant size to ensure uniform conformance with the document specifications. At critical intervals, we provide print proofs for you to inspect.

ISO 9001:2008ZUZA lives by ISO system standards for quality assurance throughout the printing process. We’ve maintained ISO 9001:2008 certification since 1998. Our detailed processes ensure uniform quality and help us to continually increase efficiency while decreasing errors and waste. This is your guarantee of a universally consistent manufacturing process, from the moment we evaluate and plan your project components to the on-time delivery of the finished product.

At ZUZA, we inspect and document your project at every step – using standardized communication for proofing, plating, paper specification, ink usage (including environmentally friendly inks), color matching, print density standards, bindery, packaging, fulfillment and shipping.

What this means for you:

• Consistency: The final product we deliver to you will consistently meet the specifications and fulfillment instructions you have provided to us. (ZUZA maintains one of the lowest NCMR rates in the industry.)

• Control: We use your proof as our control document to make sure the correct part number, version and revision are printed.

• On-time delivery: Our processes enable us to provide consistent on-time delivery of your print orders, even under the most urgent of deadlines.

Methods we employ throughout the production process include:

• A computer tracking system traces every project from estimating to delivery.

• Quality control records are produced for every assignment, providing valuable data for maintaining the highest efficiency.

• Quality assurance random sampling provides necessary control without the cost of inspecting every piece.

• Opticontrol scans the first few words on each text page to ensure that every collated booklet page is in the correct order.

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WorkInstructions

Training

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ISO 9001:2008

ZUZA QUALITY ASSURANCE

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Packaging & FulfillmentAt this stage, we follow detailed shipping instructions to ensure that all the proper components are assembled exactly to your specifications, with subsequent fulfillment and shipping per the schedule and transportation method you have specified.

Project Tracking & ReportingFor each of your projects, your ZUZA team will provide a detailed timeline spreadsheet to you. Our enterprise tracking system will give you visibility and full reporting at every project step. We can also generate an open order

report showing parts in inventory, project P.O.s, part numbers, important dates, quantity delivered, delivery instructions for multiple shipments, pulls from inventory and box/skid quantities.

Certificate of ComplianceZUZA stands behind every project we produce. For each print project we deliver to you we can provide a certificate of compliance, verifying that we have matched the requirements specified in your document specification sheet for that project, with no substitutions.

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Inspection

Inspection

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YourSpecifications

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Planning: We evaluate your requirements and specifications to ensure that we meet your expectations.

Proof

Plating PressSetup

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Collate & Assemble Bindery

FulfillmentPackaging/Warehouse/ Inventory

Shipping/Delivery

Bill of MaterialsInventory Reports

Bill of Lading

QUALITY ASSURANCE AT EVERY STEP

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It’s Easy To Get Started With Us.ZUZA’s experienced supplier qualification team will streamline your vendor certification process, from completing a comprehensive self-survey to facilitating your on-site assessment of our operations.

Your ZUZA Project TeamWhen you work with ZUZA, we will dedicate a team of service professionals, all highly trained in our ISO 9001:2008-certified processes, to oversee your print projects and communicate with you throughout production:

• ZUZAMed Consultants – Industry veterans with years of commercial print experience working with the pharmaceutical industry. These individuals will proactively assess your project requirements, develop and implement the correct processes to ensure quality, offer technical expertise, and troubleshoot for any potential risks to the success of a project.

• Project Managers – Keep the project on schedule and make adjustments to production as necessary to meet your delivery dates while maintaining quality.

• Customer Service Representatives – Available to answer your questions and respond to your requests at any time.

• Quality Control Manager – Our quality assurance expert will check your order at every step to ensure conformance with specifications.

Get The Full Range Of Products ProducedFrom procedure cards to free standing brochure holders and displays, you can use ZUZA to print a full range of print materials for your finished products.

Manufacturing Production Items and Marketing Support:

• Procedure cards

• Package inserts / IFU’s

• Folding styles to meet your product box size and weight requirements, including map fold, double parallel, and saddle stitched booklets

• Warranties

• Instruction manuals – with plastic coil binding

• Training manuals – notebook inserts, tabs and content text pages

• Quick reference guides

• Table displays and brochure holders

• Product sheets / specification sheets

• Product brochures

• Presentation folders

PARTNERING WITH ZUZA

MEETING YOUR PRODUCTION ITEM NEEDS

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Your Full-Service Production Partner.ZUZA has provided commercial print and logistics services since 1989. Through the years, we’ve continuously sought out new and better ways to meet your needs. While the commercial printing industry has undergone radical changes, ZUZA has kept pace with new technologies, innovations and creative ideas to provide the best possible production capability to you.

Our team’s passion for quality craftsmanship comes though in all of the projects we complete, from one-color foldouts to sophisticated six-color packaging with custom die-cuts, and everything in between. And our ISO 9001:2008 certification, earned every year since 1998, helps us maintain absolutely consistent results from project to project.

ZUZA serves your production needs from a 47,000 square-foot corporate headquarters in Southern California, home to its state-of-the-art printing and mailing, inventory and fulfillment facilities.

In addition, ZUZA offers you an advanced online Marketing Asset Management platform that makes it much simpler, faster and more cost effective to manage a large volume of print and digital communications in a distributed sales and marketing organization.

ZUZA is also your greener printing resource. We meet “chain of custody” certification standards for responsible forest management, offering you a variety of papers with certified forest content procured from FSC® and SFI® certified forests. In addition, we actively recycle our paper stock waste and print with environmentally friendly vegetable-based inks.

In every possible way, we continually strive to go the extra mile for you. To all of us at ZUZA, you’re much more than a customer. Indeed, we view you and ourselves as part of one team, working toward the same goal. In that sense, your success is really our success, and that’s what motivates us every day.

Printing | Fulfillment | Logistics

zuzamed.com/pharma | 760.438.9411