Principles & Values

Partnership Expertise

Teamwork Leadership

Goals & Strategies

Vision/Mission

Vision

Our vision for working with....

Educators: – Partners in improving students’ learning through the

synergy of reliable technology and innovative access to the very best learning opportunities.

Administrators: – Demonstrate leadership and support for collaborative,

cost-effective and easy-to-use administrative technology to assist SD36 staff in supporting student learning.

Mission

Develop, execute and maintain outstanding services and service levels, which reflect the combined resources and requirements of information technology at the school and district levels.”

Principles

• Trustworthiness• We do what we say we will do.

• Respect• We will regard others with consideration.

• Fairness• We will consider, evaluate and balance all needs.

• Integrity• We will be honest about opportunities and challenges.

• Kindness• We will be friendly, positive and caring at all times.

• Partnership

• Professionalism

• Expertise

• Leadership

Partnership Our positive relationships are the

most important things to us.

• Our core business is supporting people in being excellent at their jobs.

• Our success lies in our relationships.• We are a caring service team, putting people

before technology.• We will only hire people who commit to IMS’

shared vision.• We acknowledge and care about our

partner’s goals.• We are part of a learning community.• We will be advocates on behalf of our

customers in the adoption and delivery of technology.

• Service delivery is first about people.• We will always over deliver on reasonable

customer expectations.• We will have a positive attitude at all times.• We will be honest and transparent in all of our

interactions.

Goal

Our customers will view IMS as having a valuable role in the quality and the delivery of the learning and working experience within SD36.

Professionalism

Every customer will have a positive experience when interacting with anyone from IMS.

• We will give and earn respect.• We care about the user experience.• We are committed to continual improvement.• We are a dedicated, caring and

knowledgeable service team with positive attitudes.

• We will approach every customer need with a sense of urgency.

• We will advocate for the majority (80/20).• We will be sensitive and understanding when

needs cannot be met.• We will do it right the first time.• We will do what we say we will do.• We will “hear” what our customers say.

Goal

Our customers will have a high level of satisfaction with all interactions with IMS.

• Elgin, JH, FH, FW, William W,• Logging a call – we are all connected• Banking industry example

• 10 Minute exercise– At your table – share stories – Select 1 to report out on

Goal

We will be a team that will meet all the technical and related service needs of SD36 in the present and in the future.

We transform learning.

• We commit to relevant training: you commit to knowing.

• We will be relevant and knowledgeable.• We will provide easy to use, efficient and

effective technology and solutions.• We will do it right the first time.• We will engineer and resource for value (cost,

benefit, service, effectiveness, quality, longevity, adaptability…).

• We care about the user experience.• Industry standards and best practices will

guide us in our work.• We will continually improve.• A positive attitude and commitment to

customer satisfaction is as important as skill development.

• Team synergy is more powerful than individual expertise.

• We are resourceful in finding and developing expertise (internal or external).

LeadershipGoal

We will be seen as the primary and preferred resource to meet the current and future information, technology, and related services needs for SD36.

We care about the user experience.

• We will only employ best practices, relevant and sustainable technology within the district.

• We’re responsible forbclassroom.• We make technology easy to use.• We will advocate for the majority (80/20).• We believe technology transforms

learning.• We will make data-driven decisions.• We will coach and mentor each other and

those who use our services.• We will be proactive and will resolve core

issues.• We will guide the district’s use of

information and technology through strategic and technology planning.

Teamwork

Open

Discussion