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West Africa Business School 1
PRESENTS
Insurance Digitalization, Transformation and Digital
Insurance Distribution Conference in Africa.
SPECIAL GUEST SPEAKERS
Date: 27 & 28 July 2020 Time: 9am-5pm WAT/CAT Venue: Virtual Conference
West Africa Business School
Jean-Stéphane GOURÉVITCH CEO and Founder,
Mobile Convergence Ecosystems Limited
Aparajit BHATTACHARYA Co-Founder & Managing
Partner, Insure First India.
Omar GOUDA Ex- Regional Director Africa Re & CEO African Retakaful Company
Rehan BUTT Chief Commercial Officer MicroEnsure Holdings &
CEO MicroEnsure Pakistan
Jussi TOMMOLA
CEO, Yellow May Oy (Ltd) Finland Board Member of nanoGriptech.
Board Member of gigRonin
Theme: Digitalization, Distribution Innovation and Managing Operational Risk in Covid19 Era.
W E L C O M E • A K W A A B A • B I E N V E N U E
Register before 10 JULY for this 2 day Insightful and Interactive Learning & Development Live Online Event at just US$400!!
Event Passes are VERY LIMITED, and on FIRST COME FIRST SERVED BASIS.
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About the Conference
Are you up to speed with the key insurance innovation and transformation trends, challenges and opportunities? How different firms adapt to this new Covid-19 business environment will determine the future winners and losers. As the economy is slowing down, we need to speed up our innovation, double our efforts and get back on our feet.
We are truly happy to confirm that the Insurance Digitalization, Transformation and Digital Insurance Distribution Conference, happening from the 27 to 28 July 2020 is taking place although due to the Covid 19 situation, we will conduct this conference online. It is expected to see a great turnout from insurers and retail banks looking to drive digitalization strategies and efforts across their Insurance and Bancassurance Value-Chain.
The past few years have seen the insurance industry across the globe under profound disruptions from a number of major technological transformations and innovations, new customers behaviours and lifestyles changes, commercial and business models evolutions such as growing premium income, etc.
Digital transformation is deeply and strategically impacting the insurance industry at every level of the insurance business models and value chain from product development to underwriting to distribution to marketing and customer relations and for each segments of the industry: life and health, Property and Casualties, commercial insurance, travel insurance, etc.
Over the last few years, we have seen innovation continuously dominate the various presentations at global industry conferences, prompting us to focus on innovation as the main theme for this exciting virtual forum. As demonstrated since the pandemic started, digital tools and technologies are increasingly becoming indispensable tools and digital transformation has considerably accelerated. Their impact is not only to open new distribution channels or facilitate customers relationships but to deeply impart and alter business models and industry structures themselves.
We may have used technology and various other cost saving strategies to attain marginal profits, but we have hardly seen any reasonable premium growth. Now is the time to leverage true digitalization and innovation to create sustainable premium growth.
In this meeting, we will put forward various speakers to explore future scenarios, innovative growth strategies and business models, secrets to innovative product development etc. Africa has no shortage when it comes to innovation, we simply have to unlock the potential in a sustainable way. Adapt or Die is the motto of today’s insurance industry and innovations are crucial in the process of adaptation. The Digitalization, Digital Transformation and Digital Insurance Distribution Conference in Africa, is the place to deliver and exchange the latest and most successful strategies of the most significant insurers in French speaking countries. Do not miss the chance to take part in a conference where all the important decision makers meet and exchange experience to shape and improve the insurance industry.
Conference Objective
Advancement in technology is providing new ways of innovating, both in commercial and personal lines insurance and helping to bridge the geographical distances, increase scale and improve efficiency. With rising internet penetration and technological advancements influencing consumer behaviours and their purchasing patterns, Africa insurance market players must embrace digital transformation and innovation in the era of digital disruptions amidst Covid-19.
The Insurance Digitalization, Transformation and Digital Insurance Distribution Conference in Africa, is designed to provide a comprehensive learning to people either working in or interested in innovating in insurance space creating products and access to services supported by technology. We encourage critical thinking in participants and present the latest thinking and knowledge in this area.
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The professional training programme is recommended for banks, insurance companies and financial industry regulators across the globe. It provides a platform for insurers, banks, policy makers, global risk managers, and intermediaries to connect and develop their knowledge, build valuable networks, explore emerging trends and map out actionable initiatives that will drive the sustainable growth of their business.
The Insurance Digitalization, Transformation and Digital Insurance Distribution Conference is where leading insurance, banking and government leaders from across the world congregate online to hear subject matter experts discuss upcoming trends, business opportunities, biggest challenges and best practices to adapt to the shifting insurance market demands in Covid-19 era. The ultimate goal is to leverage digital solutions to achieve success essentially by defining how incumbents and start-ups can work together orchestrate growth in the sales, marketing, distribution, financial inclusion, operational risk management excellence and customer engagement.
Join Your Professional Colleagues Online to Discuss:
A Journey across the digital technologies’ innovation landscape in insurance, universal
coverage and financial inclusion.
The role of Artificial Intelligence, blockchain and other technologies in underwriting,
product development, distribution and relationship management with customers.
Digital innovation and traditional insurance and financing methods: Collaboration or
substitution.
TAKAFUL and Islamic finance in times of digital transformation: Impacts? Innovation,
opportunities and risks.
Digital technologies (Artificial Intelligence, Machine Learning, Blockchain, etc.) and new
models for underwriting in insurance. The data economy in times of digital disruptions and COVID 19. How Digital technologies are transforming health and life insurance?
How digital technologies are transforming Property & Casualty, Building and commercial
insurance.
Digitalization of Insurance in Africa in Covid19 Era.
Marketing and distribution trends post-COVID19. Increasing the quality of distribution – What is the key? Internet distribution – What can insurers do online? Social media in insurance distribution. Mobile marketing – using mobile apps.
Clouds over the insurance industry.
New trends in customer service.
Improving customer experience through targeted customer communication.
How product development and distribution strategy is influenced by customer
experience.
Turning strangers into friends and friends into customers.
Multichannel marketing – Taking relationships with customers to the next level.
Innovators’ corner: vision from the field: the insurtech startup experience in Africa and
Europe.
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13 Reasons Why You Cannot Afford to Miss Insurance Digitalization, Transformation and Digital Insurance Distribution Conference.
Unique Event Bringing Together Leading Insurance and Banking Professionals. The online conference provides an influential international platform for the insurance, banking and finance sector to interact and share experience. Expect to get a solid grounding in tried-and-tested digital insurance distribution and operational risk management fundamentals and unique insight into the innovative new practices.
Proven Track Record of Quality Year after year, West Africa Business School and Africa Bancassurance Academy’s highly distinguished conference series has set a proven track record of bringing together some of the best case studies in the insurance, banking and finance sector, as well as delivering highly targeted discussions to address current market trends and challenges. And with its wealth of information that it offers, the Digitalization, Digital Transformation and Digital Insurance Distribution Conference is a sure shortcut to full access of digital insurance knowledge that you need to stay on top of the game.
Recipe for Success. Hear from regional and global financial sector leaders as they share dependable, up-to-the-minute knowledge, insights and resources, delivered in a unique, virtual atmosphere in your home or office.
Out-of-the-box Insights and Interactive Panel Discussions. Join our dynamic panel sessions featuring globally renowned industry leaders as they share experience on driving digital customer centricity as a differentiating factor and value proposition. From learning sessions to interactive panel discussions featuring high quality presentations, you’ll be guaranteed to bag home solutions with specially curated presentations discussed in the context of the rapidly evolving digital landscape.
Hear from influential Digital Insurance and Operational Risk Management experts as well as decision makers from Senior Management of Insurance regulatory, strategy, sales, marketing, alternative channels, distribution, partnerships and more, each operating in varied departments and with their very own insurance distribution and bancassurance contributions and challenges. They will be sharing strategic perspectives on engaging in product development and differentiation to match evolving customer needs and preferences.
Review and hear proven solutions from leading insurers and on the most highlighted and attention-required issues faced within the innovation and transformation sectors as you ride on the digital bandwagon.
Open your vision to the unexplored possibilities and new opportunities that the digitalization era has brought forward into the insurance industry.
Understanding what are the regulations and compliances imposed on digitalization and how to adhere to these stipulated regulations while rolling out digital insurance product.
Stay up-to-date on the strategies to wisely implement Artificial Intelligence, big data and blockchain technologies into your digital insurance operations.
Discovering how digital insurance can leverage on real time information transfer platforms to create a seamless and experiential journey for customers throughout their research, decision, purchase and post-purchase actions.
Overcoming challenges posed by the underlying threats and risks surrounding personal privacy, data security and management issues that come with digital insurance operations.
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Hear and learn from leading banks and insurance companies who have taken the initiative to develop and implement digitization within their operations and how they have reaped benefits from it.
Unearth the true potential of digital insurance beneath the initial impression of using technology and digitalization to enhance sales, marketing, penetration and venturing into new and larger markets.
Who Should Attend?
CEOs, MDs, EDs, COOs, GMs, DGMs, AGMs and Directors of Banks, Insurance Companies, Regulatory Authorities, Reinsurers, Microfinance Institutions, Finance Development Institutions and other financial services providers. Heads of: Bancassurance, Information Technology & Digital Products, Business Strategy & Development, Channel Distribution, Retail & Branch Network, Product & Service Development/Innovation, Customer Relationship & Segmentation, IT Directors, Sales & Marketing ·Heads of Consulting firms, Law firms, Financial Planning & Advisory firms and Direct Marketing companies. ·Heads of IT Companies and Service Providers to the financial services industry. ·Heads of Training.
VIRTUAL CONFERENCE AGENDA / PROGRAMME OF ACTIVITIES:
Day 1
8:00 - 08:30 Registration
8:30 - 09:00 Opening remarks from the Event Chair
SESSION 1:
NEW DEMAND, NEW BEHAVIOURS, NEW TECHNOLOGIES, NEW PRODUCTS, NEW RELATIONSHIPS
9:00 - 09:30 Keynote: A Journey across the digital technologies’ innovation landscape in insurance, universal coverage and financial inclusion (30 minutes);
How digital is pushing transformation and innovation across all segments of the insurance sector?
Impacts of new customers behaviours and lifestyles for insurance?
Digital tech to define new products and new relationships to develop new revenues and loyalty.
New impetus on financial inclusion, access and coverage?
9:30 - 10:10 Panel: The role of Artificial Intelligence, blockchain and other technologies in underwriting, product development, distribution and relationship management with customers? (40 minutes)
What are the crucial technologies developing and how do they impact product development, underwriting, claims, marketing and customer care?
How digital technologies allow to address specific new customer demands?
What are the risks?
10:10 - 10:30 Keynote: Digital innovation and traditional insurance and financing methods: Collaboration or substitution? (20 minutes)
The parallel growth of digital health and digital health insurance.
AI, Blockchain and Mobile in Life and Health insurance including the impacts on underwriting.
Financial and social inclusion and micro insurance.
10:30 – 11:10 Panel: TAKAFUL and Islamic finance in times of digital transformation: Impacts? Innovation, opportunities and risks. (40 minutes)
What are the Islamic finance and insurance products developing?
How digital transformation and innovation impacting these segments and what are the opportunities?
How Islamic compliant insurance products combine with traditional products?
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11:10 – 11:30 Coffee Break
11:30 – 12:10 Panel: How Digital technologies are transforming health and life insurance? what are the most transformational ones? What are the business cases for universal access/coverage? (40 minutes)
The parallel growth of digital health and digital health insurance.
AI, Blockchain and Mobile in Life and Health insurance including the impacts on underwriting; risks and opportunities.
What are the privacy/data protection risks?
How IoT, wearables and smart technologies support. developments in this segment?
Financial and social inclusion and micro insurance
12:10 – 12:30 Keynote: How digital technologies are transforming Property & Casualty, Building and commercial insurance. (30 minutes)
P&C, Building and commercial insurances in times of digital disruptions: Opportunities and risks?
What are the developing segments?
How IoT and smart technologies support this sector?
12:30 – 13:10 Panel: The data economy in times of digital disruptions and COVID 19. (40 minutes)
The use of data is fueling digital transformation, product personalization and product development, new ways to use services but also better understand and manage major issues such as pandemics, etc. At the same time, consumers and users are increasingly worried about their privacy and how their data are used, collected, stored.
What are the key segments developing? What are the opportunities and risks?
How data became a crucial issue in the Covid-19 pandemics?
How public policy and consumer concerns can impact new potentially useful developments?
13:10 – 14:00 Lunch
SESSION 2:
NEW TRENDS AND INNOVATIONS IN INSURANCE DISTRIBUTION.
14:00 - 14.20 Keynote: Marketing and distribution trends post-COVID19 – What has changed? Where are we now? (20 minutes)
Changing role of marketing in the insurance industry.
Managing all tools to create an effective strategy.
Gaining competitive advantage.
Customer groups – A new distribution channel rising?
Questions & Answers.
14:20 - 15.00 Panel: Increasing the quality of distribution – What is the key? (40 minutes)
From traditional to modern – new trends in distribution – Which channels will survive?
Finding the right path to combine the traditional and the innovative.
What is the future of insurance agencies?
Questions & Answers.
SESSION 3:
DIGITAL MULTICHANNEL DISTRIBUTION STRATEGY.
15:00 – 15:20 Keynote: Internet distribution – What can insurers do online? (20 minutes)
How do different regulations in particular privacy and data protection influence the opportunities within online marketing?
How to maximise the use of the Internet for distribution and customer access?
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How to use digital tools to both give more flexibility and attract new customers and keep control?
How can you use the data collected online?
Questions & Answers.
15:20 - 16:00 Panel: Social media in insurance distribution. (40 minutes)
How to avoid the threats posed by social media?
Observing rather than engaging?
Being reactive rather than proactive?
Questions & Answers.
16:00 – 16:10 Coffee Break 16:10 – 16:30 Keynote: Clouds over the insurance industry. (20 minutes)
Cloud solutions as a new way of social networking.
How can we benefit from using cloud solutions?
Questions & Answers.
16:30 - 17:10 Panel: Mobile marketing – using mobile apps. (40 minutes)
Shifting information balance from push environment to pull environment.
Developing interactive applications to keep customers engaged.
Making use of the data collected via mobile apps.
Questions & Answers.
17:10 - 17:30 Days wrap / Closing remarks
Day 2
08:30-09:00 Recap of Day 1 by the Event Chair
SESSION 4: MULTICHANNEL DISTRIBUTION WITH THE MAIN FOCUS ON CUSTOMERS.
09:00 - 09:40 Panel: New trends in customer service. (40 minutes)
Developing innovative value propositions.
Designing optimal customer experiences at customer touch points.
How to apply customer centric metrics.
Questions & Answers.
09:40 - 10:00 Keynote: Improving customer experience through targeted customer communication. (20 minutes)
Changing customer expectations.
Demand for personalised customer service without additional cost.
Questions & Answers.
SESSION 5:
HOW PRODUCT DEVELOPMENT AND DISTRIBUTION STRATEGY IS INFLUENCED BY CUSTOMER EXPERIENCE.
10:00 – 10:40 Panel: Customer retention: Satisfied customers through loyalty programs. (40 minutes)
Enthusiastic insurance customers: Wishful thinking or achievable key factor of success?
The economics of customer satisfaction: Untapped potential even in saturated markets.
Allianz‘ customer loyalty program: Learnings from Allianz‘ latest strategic digital moves.
Questions & Answers.
10:40 – 11:00 Coffee break
11:00 – 11:20 Keynote: Meeting customer and intermediaries’ expectations in real time. (20 minutes)
Real time data - expectations and market context.
Benefits for customers, intermediaries and insurer.
The Zurich way for brokers and customers.
Questions & Answers
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11:20 – 12:00 Panel: Turning strangers into friends and friends into customers. (40
minutes)
New customer attraction strategies.
How digital technologies support attraction strategies?
The importance of WOM.
Questions & Answers.
12:00 - 12:20 Keynote: Multichannel marketing – Taking relationships with customers to the next level. (20 minutes)
Reaching customers via channels preferred by the customers themselves.
Applying a personalised approach.
Creating the right mixture of digital and face-to-face interaction.
Questions & Answers.
12:20 – 13:30 Lunch
SESSION 6:
INNOVATORS’ CORNER: VISION FROM THE FIELD: THE INSURTECH STARTUP EXPERIENCE IN AFRICA AND EUROPE.
13:30 – 13:40 Introduction by JSG (10 minutes)
13:40 – 14:00 Presentation by Insurtech Startup 1 (20 minutes)
14:00 – 14:20 Presentation by Insurtech Startup 2 (20 minutes)
14:20 – 14:40 Presentation by Insurtech Startup 3 (20 minutes)
14:40 – 15:20 Panel: How incumbent insurance companies and entrepreneurs /startups can efficiently work together to develop new products and opportunities? (40 minutes)
How to attract, retain and work with startups when you are an incumbent?
What are the opportunities and pitfalls? What are the priorities?
How to define what each partner wants and needs and build on a common vision?
15:20 – 15.30 Coffee break
SESSION 7: DIGITALIZATION AND OPERATIONAL RISK MANAGEMENT INNOVATION.
15:30 – 16.00 Keynote: Digitalization of Insurance in Africa in Covid19 Era. (30 minutes)
Digitalization of the insurance sector is a major trend impacting the sector across the world. It is an irreversible process with many impacts on strategies, business models, revenues, profits, etc.
What does it mean in terms of structural changes? Revenue and turnover generation/losses on the short term and how does it generate long term growth?
What are the opportunities and risks for insurers and how it is developing in Africa?.
16:00 – 16.40 Panel: Managing Operational Risk in Insurance Sector in Covid19 Era. (40 minutes)
Key operational risks facing insurance operators pre-Covid19 and how it was managed.
How did COVID-19 impact the insurance sector and what are the new operational risks it has created?
How is the insurance industry managing the operational risks coming from COVID-19?
What are the lessons to learn for the future?
16:40 – 17:00 Questions about the 2 days and Answers; Feedback session / Closing remarks from the Event Chair
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Conference Logistics Date: 27 and 28 July 2020 Time: 9:00 – 17:00 daily Venue : Virtual Conference Conference Fee The conference fee is structured in a way to make it affordable to companies/ organisation and also easy to make payment for all delegates as follow:
1. African and Asian Countries/ Foreign Participants:
Single Price – US$400 per person (Book & Pay Before 10th July 2020)
Group Price – US$300 per person for 3 persons from one company / organisation (Book & Pay Before 10th July 2020).
Bonus Price – US$250 per person for 4 persons from one company/organisation and get bonus for 1 person to join free. (Book & Pay Before 10th July 2020).
Regular Price – US$500 per person for registration & payment After 15th July 2020.
3. Euro Countries /Foreign Participants :
Single Price – Euro 400 per person (Book & Pay Before 10th July 2020)
Group Price – Euro 300 per person for 3 persons from one company / organisation (Book & Pay Before 10th July 2020).
Bonus Price – Euro 250 per person for 4 persons from one company/organisation and get bonus for 1 person to join free. (Book & Pay Before 10th July 2020).
Normal Price – Euro 500 per person for registration & payment After 10th July 2020.
The conference fee covers the following:
Two full days quality virtual conference.
PDF take-away handout material.
Certificate of attendance Digital audio recording of event. (Subject to availability).
How to make payment of conference fee:
1. African and Asian Countries Participants should make payment of course fee by swift transfer to this account details: Beneficiary: West Africa Business School USD Account Number: 5070520959 Bank Name: Zenith Bank Plc Swift Code: ZEIBNGLA Bank Address: Plot 84 Ajose Adeogun Street, Victoria Island – Lagos
2. Euro currency payment of course fee should be made by swift transfer through the following bank account details: Beneficiary: West Africa Business School Euro Account Number: 5080132168 Bank Name: Zenith Bank Plc Swift Code: ZEIBNGLA Bank Address: Plot 84 Ajose Adeogun Street, Victoria Island – Lagos
How to register for the conference
Complete the Online Registration Form included at the last page of this brochure. Or send names of your participants by email to: [email protected] and copy [email protected] Please call and speak with West Africa Business School country representative in Central Africa as follow: Mme Judy NGO KAM, Tel: +237 697 26 37 68, +237 678 08 37 37 by 8.00am – 5.00pm Monday - Friday. Or send an e-mail enquiry to: [email protected] You can also call and talk to the Programme Manager on Tel: +2348027922649, +2348143002943 by 8.00am – 5.00pm Monday - Friday.
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Special Guest Speaker: Jean-Stéphane GOURÉVITCH CEO and Founder, Mobile Convergence Ecosystems Limited. Jean-Stéphane is an expert of the strategic, public policy & market aspects of the digital/mobile payments, mobile money, digital/mobile banking, digital/mobile commerce, Fintech, the data economy and innovation ecosystem with over 25 years global experience at senior management levels. He is also a mentor and advisor to fintech, insurtech and digital technologies start-ups and to young entrepreneurs in Europe, Africa, Asia, Latin and North America. Speaker: Aparajit BHATTACHARYA Co-Founder & Managing Partner, Insure First India (Direct Life & General Insurance Broker). Former Chief Sales Officer, Allianz Nigeria Insurance plc and Associate Vice President HDFC Life India.
Speaker: Omar GOUDA Immediate Past Regional Director & Managing Director at African Retakaful Company
Speaker: Rehan BUTT Chief Commercial Officer at MicroEnsure, Pakistan
Speaker: Jussi TOMMOLA
Empowering insurance. Creating transparency and enabling collaboration. CEO, Yellow May Oy, Helsinki Finland and Board Member of nanoGriptech. , Panelist: Protais Ayangma AMANG Chairman of the Board of Directors - Entreprises du Cameroun (ECAM) Past President of the Federation of African National Insurance Companies (FANAF).
Panelist: Obasi NGWUTA DG/CEO, West Africa Business School Founder & Chairman, Africa Bancassurance Academy Limited
Other speakers will be confirmed in the coming weeks/month. Conference Organizers
About ABA: The Africa Bancassurance Academy Limited (RC:1556518)
is an education and consulting resource centre registered in the Economic Community of West Africa States (ECOWAS) with the mandate to support African financial services operators and regulators in nurturing a sustainable customer-centric and result-oriented approach to bancassurance solutions development in the continent. The goal of Africa
Bancassurance Academy Limited is to provide on-going bespoke consulting as well as high-quality training and development for banks and insurance companies and the managers of banks and insurance companies already active or plan to be active in this sales and distribution channel. The Africa Bancassurance Academy Limited draws upon a deep pool of local and international bancassurance experts and practitioners who continuously provide consulting resource, educate and mentor students as they study and learn best practices for the development of bancassurance in Africa. ABA’s strategic consulting, learning and development plan in the next ten (10) years, is to orchestrate the transformation of bancassurance ecosystem in sub-Saharan African especially in Algeria, Angola, Cameroon, Côte d'Ivoire, Egypt, Ghana, Kenya, Morocco, Mozambique, Nigeria, South Africa, Tanzania, Uganda and Zambia etc. As the demand for insurance grows in Africa, these countries are well placed to develop their respective bancassurance market as a strong inclusive distribution channel for insurance and pension solutions. Welcome to the Africa Bancassurance Academy Limited where we are creating sustainable competitive advantage through building sustainable bancassurance distribution capability and channel diversity in Africa.
MEET THE SPECIAL GUEST SPEAKERS
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About WABS: The West Africa Business School Ltd/Gte (WABS) was established in response to the need for a high-quality professional development, corporate training and executive education institute to address the needs of working professionals who have the desire to continue professional and academic training while remaining in the workforce.
The school was formerly registered on 7th May 2002 with the Nigeria Corporate Affairs Commission (RC.1652834) as a private regional training institution. In the beginning, West Africa Business School started with organizing corporate seminars, workshops and soft business short courses. In January 2010, the school launched specialized strategic business conferences, leadership programme and management training courses across Africa focusing mainly on the financial services industry. Today, West Africa Business School (WABS) has become a house-hold name and a global brand, well known in Africa for delivery of world-class Corporate Training, Government Human Capital Development, Professional Education, Executive Education, Business Intelligence and Research Services.
About P2A: Prevoyance Assurance Assistance SARL is part of the Insurance Agencies & Brokerages Industry in Cameroon, Central Africa. According to D&B, Prevoyance
Assurance Assistance SARL generates USD $2.79 million in sales annually.
Terms and Conditions
Payment of conference fees should be made by e- transfer or swift bank transfer in favour of West Africa Business School before conference commencement date.
The conference fee is payable without deduction of bank charges, withholding tax or any other tax thereof against the organizers.
The participants information sent is only for the purposes of nomination to participate in the conference. West Africa Business School (WABS) and its partners/personnel will protect any personal data entrusted to us in a way that respects the privacy of individuals or entities providing such information.
Cancellation and Substitutions Policy. For any reason whatsoever, participants who have registered for the conference, may decide to cancel their registration. Cancellations must be submitted in writing by email to: [email protected].
All cancellations received on or before 30 June, 2020 are entitled to a refund of 50% of the summit fee paid. No refunds or credits will be given to registrants who cancel after 30 June, 2020 or who fail to attend the online summit. Substitutions for paid registrants may be made at any time up to 25 July, 2020. No changes will be accepted after this date.
Further enquiry in respect of this conference should be addressed to:
Director General West Africa Business School Nigeria: 2nd Floor Suite B201 Trinity Mall, #81 Obafemi Awolowo Way, Ikeja, Lagos, Nigeria Phone: +2348027922649, +2348143002943 E-mail: [email protected]; [email protected] Website: www.westafricabusinessschool.com Managing Director Africa Bancassurance Academy Limited 18 Puposola Street, Off Shola Martins Street, New Oko-oba, Lagos – Nigeria Phone: +2348143002943 E-mail: [email protected]
Director General Prevoyance Assurance – Assistance (P2A) Siege Social Immeuble Zenith, Derriere Immeuble Bull Bonanjo B. P. 685 Douala Cameroun E-mail: [email protected] Phone: Tel: +237 697 26 37 68, +237 678 08 37 37
