Presented by

Glenn M. Reed

Engineer

PBX Systems Engineering

Tampa Electric Company

TECO Energy is an S&P 500 energy company headquartered in Tampa, Florida. TECO Energy's five business units include Tampa Electric, a regulated electric utility serving more than 635,000 customers in West Central Florida; Peoples Gas System, Florida's largest natural gas distribution utility; TECO Coal, producer of conventional coal and synthetic fuel; TECO Transport, river and ocean waterborne transportation provider; and TECO Guatemala, owner of two power plants and an interest in Guatemala's largest distribution utility. TECO Energy is traded on the New York Stock Exchange under the symbol TE.

Who is TECO Energy

Who is Tampa Electric

Tampa Electric has supplied the Tampa Bay area with electricity since 1899. Its West Central Florida service area covers 2,000 square miles, including all of Hillsborough County and parts of Polk, Pasco and Pinellas counties. The company has 4,400 megawatts of generating capacity and over 645,000 residential, commercial and industrial customers that depend on Tampa Electric for reliable power and value-added energy services.Tampa Electric Company is the principal subsidiary of TECO Energy, Inc. (NYSE: TE), an integrated energy-related holding company with core businesses in the utility sector, complemented by a family of unregulated businesses. Tampa Electric Company is a regulated utility with both electric and gas divisions (Tampa Electric and Peoples Gas System). Other subsidiaries are engaged in waterborne transportation, coal and independent power.

Telephone Network Overview

•33 Nortel PBX’s – 3 CS1000M’s (81C’s) at the core

•Statewide 5-digit dialing

•21 PBX’s Covered by ETM

•50 PRI T1’s Covered by ETM

•9 T1 ETM Appliances (7-3200’s, 1-1090, & 1-2100)

•21 ETM Analog Appliances (6-1010’s, 10-1012’s, & 5-1024’s)

Original Planned Use of ETM – Modem Security

Common Benefits of ETM

•Call Monitor

•T1 Health

•SNMP Trap alarms to our Harris Network Management System

•T1 Circuit number tracking

•History Reports with Usage Manager

We Output 5-Digit Caller ID to ETM

Call Masking and 911911 Emergency Response PSAP

TECO 24 Hour Security Desk

Remote PBX

Ext. 45xxx

911 goes out Analog B1

813-555-6377

CLID: 813-555-6377

1400 Channelside Drive

CLID: 813-555-6377

Source Number: +1(813)5551000Destination Number: 911Source Name: unavailSource Location: unavailSwitch: ESA

Call Masking and 911911 Emergency Response / PSAP

TECO 24 Hour Security Desk

Remote PBX

Ext. 45xxx

Core

Ext. 39xxx

911 goes out PRI w/ CLID

45111

ETM Call Masking

45xxx = 555-6377

CLID: 813-555-6377

1400 Channelside Drive

CLID: 813-555-637745111

Source Number: +1(000)0045111Destination Number: 911Source Name: PERDOMO, RODNEYSource Location: CENTRAL Switch: TECO Plaza

Call Masking and 911

Call Masking and SIMRING

•Also referred to as PCA – Personal Call Assistant•Feature of the Nortel Succession/Meridian PBX’s Release 3.0<•Any phone number can ring simultaneous to desk phone

813-555-0625

813-630-6717

4171745111

41717

Call Masking and SIMRING

41717

4171745111

Call Masking and SIMRING

813-555-0625

813-630-6717

41717

IPS Warnings

Call Recording

•Evaluating – Considering the benefits of expanding•Record all 911 Calls out of our Corporate Headquarters•Offering Security the ability to record harassment calls

Call Accounting

•Previously Used Symphony Telecenter•Approximately 4,500 Directory Listings with Costing Information•Synchronized link with SAP database•Provides non-SAP info to our Online Corporate Directory (ext., location, etc.)•Using International Costing by dividing Country Codes in the Dialing Plan

Call Accounting

“What has been outstanding about the ETM system is the support, flexibility, simplicity, and control of the entire network. Its been a great tool and has been reliable.

Support for Telecenter, our previous software, was not good. The application, though very robust, was too complicated and had too many problems.

It relied on multiple modem lines to get the SSR's polling data, devices would stop polling when it reached capacity, and it required someone to constantly dial into the system to check if all of the collection devices were operating properly.

In general, the old system was too complicated, with too little support, and offered no automated way to pull in data.”

- Donna Pearson, Call Accounting Administrator

Questions?