Presented by Datamax-O’Neil

Technical Support

Agenda

• Models - Mark II

• Standard Features/Options

• Labels/Ribbon Loading

• Buttons/Menu Functions

• Hands-On/Adjustments

• Troubleshooting

E-CLASS:

Mark II Models:

• E-4205e / 203 dpi / 05 ips

• E-4304e / 300 dpi / 04 ips

(Replaces Ovation Family)

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Standard Features:

• Bi-Directional Parallel Port

• RS 232 Serial Port

• USB

• 16 MB DRAM/4 MB FLASH

• Resident Scalable Font

• Dragonball 100Mhz Processor

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Options:

• Thermal Transfer (CSI Only)

• Standard Cutter

• Ethernet: 10/100 Base-T

• Wireless LAN 802.11 b/g with WPA

• Battery Pack

• Peel/Present Mechanism*

• Present Sensor (Up/Down versions)

• Emulation – PL-Z, PL-I & PL-B

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Options: (cont’)

• Real Time Clock

• ILPC*

• 4 Meg Flash (Add’l)

• External MPS 100

• External Media Stand

• Adjustable Media Sensor

• Cool Grey color (October)

Feature Comparison E4205e vs. E4204 and EX2

Features and Options E-4204 Ex2 E-4205e

4” Nominal Print Width Direct Thermal @ 203dpi (standard)

Print Speed (ips) 4 4 5

300 dpi (option)

Ethernet (LAN) (option)

Thermal Transfer (option)

Adjustable Media Sensor (option)

Emulations (ZPL, IPL, and FGL) (n/c option)

Wireless LAN (option)

Guillotine Cutter (option)

Non-Volatile User Addressable Memory (standard)

Bi-Directional Parallel Port (standard)

E-CLASS:

E-CLASS:

Primarily electronic updates to communications, firmware technology, and performance enhancements

Keeping the same mechanical skins and mechanism

NEW Optional Ethernet Port

Removed Darkness Pot.

Parallel PortSerial Port

USB Port

Power Connector

On/Off Switch

Changes/New Features

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Changes/New FeaturesNEW Optional Wireless Lan 802.11 b/g with WPA

Antenna

Wireless pcb

LED Indicators

Configuration Utility Program

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Simplified Lan Set-Up

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Configuration Utility ProgramSimplified WiFi Set-Up

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Configuration Utility ProgramSimplified WiFi Set-Up

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Configuration Utility ProgramSimplified WiFi Set-Up

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Changes/New Features

Easier Media Loading: Better illustrates how to properly load the ribbon and labels.

Intuitive Printhead Latching: Better identifies how to press to latch the printhead closed.

Better Recovery: Settings and media position automatically saved upon power interruption.

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Simplified Recalibration: Simple one-step calibration initiation.

Narrower Media Support: 3/4” media guide to support wristband printing.

Darker Color: New D-O color scheme coming in October.

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Loading Labels

Media Spindle Media Flange

Media Guide

Label Sensor

Top

Bottom

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Loading Ribbon

Label Sensor

Ribbon Sensor

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Button Functions

Sample Label Pause & Feed Buttons Simultaneously

Configuration LabelFeed & Cancel Buttons Simultaneously

*Feed-F2

*Cancel-F3

*Pause-F1(Previous Models)

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Button Functions

Feed

Cancel

Pause

Network Report

(While printer is on, press F1, F2 and F3.)

(Mark II Models)

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Button Functions(Mark II Models)

Configuration LabelFeed & Cancel Buttons Simultaneously

Sample Label Pause & Feed Buttons Simultaneously

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Button Functions

Soft Reset – Cancel & Pause Simultaneously

Level 2 Reset – Pause, Feed & Cancel During Power up

(Factory Defaults).

Cancel – Feed - Pause

Level 1 Reset – Pause & Cancel During Power up

(Resets to a saved cfg file)

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Button Functions

Internal Database

  Hold down the Pause Key while powering up the printer.

Continue holding the Pause Key until the Pause light goes off – then release Pause.

  Press the Pause Key one time to print a Database Configuration Label.

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Button Functions

  Locate the Item Number associated with the Menu Item to be modified. Hold the Feed Key while counting the flashes of the Pause light .   When the Pause flashes = the Item Number, release the Feed button.

Example: ( Default for Item # 2 - Gap = Sensor Type) ( You want to change from Gap to Refl = Sensor Type)

Hold down the Feed Key and count 2 Flashes, and release.Use Pause & Cancel to scroll through selections in this menu.

  Press the Pause & Cancel Key Simultaneously and Hold for 1 Second. Repeat Step 4 to Hold New Settings and Exit Menu Mode.

Internal Database

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CalibrationAuto Media Sensor Calibration

With the desired media loaded, hold the Cancel button while powering up the printer. Continue to hold the button until the Pause light turns off & then release it.

Next, press the Pause button. Next, press the Pause button. The printer will feed approximately ten inches of media to calculate the TOF Delta and Low values to be used.

Upon completion, one of the following lights will flash five times to denote the result of the auto calibration attempt:

Stop light = Successful calibration. Error light = Unsuccessful calibration.

E-CLASS:

Calibration

Auto Media Sensor Calibration

Press Pause & Cancel buttons simultaneously and release to accept changes. Wait until the light goes off.

Press Pause & Cancel buttons simultaneously again to Save changes and enter into Normal printing mode. Wait until the light goes off.

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Manual Media Sensor Calibration

With the desired media loaded, hold the Cancel button while powering up the printer. Continue to hold the button until the Pause light turns off - then release it.

Next, press and hold the Feed button. Continue to hold the button until the Pause light turns on - then release the button.

1. Place the media with the backing attached (if any) in the media sensor, close the Printhead Carrier Assembly, and then press the Pause button. The printer will flash the Error light as it analyzes the material.

2. Position the backing material or the black (reflective) mark in the media sensor, close the Printhead Carrier Assembly, and then press the Feed button. The printer will flash the Error light as it analyzes the top of form mark.

3. Remove all the material from the media sensor, close the Printhead Carrier Assembly, and then press the Cancel button. The printer will flash the Error light as it analyzes the no media condition.

Calibration

E-CLASS:

Calibration

Manual Media Sensor Calibration

Press Pause & Cancel buttons simultaneously to accept changes. One of the following lights will flash five times to denote the result of the manual calibration attempt:

Stop light = Successful calibration. Error light = Unsuccessful calibration.

Press Pause & Cancel buttons simultaneously and briefly to accept changes. Wait until the light goes off.

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Calibration

Empty & Quick

Empty:

1) Remove labels/Lock printhead down.

2) Press & hold Pause & Feed for 3 seconds.

Quick:

1) Labels loaded/Lock printhead down.

2) Press & hold Feed for 3 seconds and release.

(Mark II Models)

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Removal & ReplacementCover

Push “IN” gently on tabs.

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Thermal Transfer Assembly

Ribbon Sensor Cable Thumb Screw

Removal & Replacement

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Removal & Replacement

PrintheadPrinthead

Printhead Cable

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Removal & Replacement

Chassis/Main Board

5 Screws

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Removal & Replacement

Main board/CablesMOTOR

MAIN POWER

LABEL SENSOR

CONTROL PANEL

PRINTHEAD

POWER / COMMUNICATION

PORTS

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Removal & Replacement

Printhead Mechanism

4

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Removal & Replacement

Front Panel

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Removal & ReplacementMotor Assembly

SCREWS (3)

“Ground” screw

Bracket screw

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Removal & Replacement

Gears

PLATEN GEAR

RIBBON DRIVE ASSY

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Removal & Replacement

Gears Continued

PlatenGear

Platen

Ribbon DriveAssembly

Ribbon GearLocator

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Removal & Replacement

Platen Assembly

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Removal & ReplacementPrinthead Latch

OLD STYLE NEW STYLE

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Adjustments

Ribbon Width

Ribbon Tension knob

Wide Narrow

E-CLASS:

Cam Adjustment for “Small width Labels” only.

Adjustments

Media Width

Thumbwheel“Numbers are for reference only”

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AdjustmentsPrinthead

Factory setting should not need further adjustments.

Slightly turn the set screw.

Do not over tighten.

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Adjustments

Media Guide

Media Flange

Media Guide

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Adjustments“Darkness”

Darkness “Pot” Parallel/Serial/USB/Power/Switch

“Maximum Darkness setting can damage the printhead”

(Previous Models only)

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Printer not communicating with host

The printer’s interface port is not properly connected to the host

Incorrect interface cableCommunication parameters mismatched between the printer

and hostThe Main PCB is faulty

Power LED not On

The power switch is not in the ‘ON’ positionThe power supply is not properly connected to printer and/or

AC outlet, or the power cord is damagedThe Power Supply is faultyThe Control Panel PCB is faultyThe Main PCB is faulty

Troubleshooting

E-CLASS:

TroubleshootingUnacceptable print quality

Dirty printhead

Incorrect Heat setting for Media/Ribbon

Wrong Media/Ribbon combination

Verify correct Media type – Direct/Transfer

Possible faulty printhead

Fault led is on

Ribbon/Labels loaded correctly

Printer configured for correct label type

Cutter/Present Sensor fault

Printer configured for option – not installed

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TroubleshootingLabels Advance – Faults out

Correct label material, i.e.. Gap, Ref, Cont.

Ribbon loaded correctly

AMS is not positioned per stock.

Labels do not Advance

Printhead is not locked down

Platen roller is worn

Drive Motor is faulty

PCB is faulty

Printer has jammed (grinding)

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TroubleshootingEthernet/Wireless LAN

Busy

Not Installed

Unable to “Ping”

Unable to “Browse” to

Cannot print “Test Page”

Does not hold IP Address

Set back to Factory DefaultsCheck Firmware Version

Option is bad and needs Repaired

Questions?