Cingular Wireless 1Presented by Arlene Graham, CPAand Mary Manning

What do you have to say?

Oracle 10.7 to 11i Implementation

Presented to Atlanta Oracle Users GroupAugust 20, 2004

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Presenters

Arlene Graham, CPADirector Accounting/Oracle GL

Mary ManningSr. IT Manager, Information Technology

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• Second-largest wireless company in the U.S.

• Year 2003 annual revenue was more than $15.4 billion

• Offer - Digital and Analog Wireless Voice • Wireless Data

– GPRS (General Packet Radio Service) – Interactive Messaging – Corporate E-mail Access – Short Messaging – Wireless Internet/ WAP

Cingular Wireless – Who We Are

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• Our Vision– Cingular's vision is to simplify the wireless

experience for consumers and businesses by offering easy-to-understand, affordable rate plans, and excellent customer service. Cingular is bringing next-generation wireless data products — from corporate e-mail to downloadable ring tones — to customers nationwide through its advanced networks.

Cingular Wireless – Who We Are

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• Our Reach– Cingular serves more than 25 million voice

and data customers across the United States.

• The Difference– A leader in mobile voice and data

communications, Cingular is the only U.S. wireless carrier to offer Rollover, the wireless plan that lets customers keep their unused monthly minutes.

Cingular Wireless – Who We Are

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Project Objectives

• Upgrade Application Version from 10.7 to 11i

• Implement Project Accounting and Discoverer

• Implement improved Accounting Key Flexfield

• Take advantage of new features available in 11i

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Oracle Implementation Project

August 2002 - April 2004

Oracle 10.7 Conversion to 11.5.7 Financial

Suites

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FinancialsMaterials MgmtProcure to PayProcesses

PURCHASING ACCT. PAYABLE

INVENTORY ORDER MGMTACCT. REC’BLE

GENERAL LEDGERFIXED ASSETS

PROJECT ACCT’GModules

Assigned from the BusinessKeyStakeholders

Project - Modules Scope

Cash ManagementTaxlink

iProcurementBOM, WIP, EDI

Discoverer

Other Scope Items

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• Interfaces – Planning systems (i2, Manugistics)– Work Management System (Red

Prairie)– HR (PeopleSoft)– Various Invoice Entry systems

(including Concur for Employee Expenses)

– Asset Tracking (Fulcrum)

Project - Modules Scope

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Start-up

POST IMPLEMENTATION SUPPORT

END TO END TESTING

CRPs 1 through 5(Conference Room Pilots)

. DESIGN. CODE / UNIT TEST

. INTEGRATION TEST

ANALYSIS

Training

AUG - 02 JAN - 03 JUL - 03 JAN - 04 AP R - 04

Timeline

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PM Key Controls

• Weekly meeting with Process Owners– Quick issue resolution; Strong Exec Involvement

• Document Repository – Web-based; Available to the entire team

• CRP Development Approach– Early and staggered delivery of custom code

• Consulting Support• Business Signoff on Designs• Business Ownership of Data Conversion and

Testing• Change Control !!• Detail Deliverable Status tracking at the Team

Lead Level

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EXECUTIVE STEERING COMMITTEE

IT PROGRAM MANAGEMENT

PROCESS OWNERS(IT, Supply Chain, GL

Accounting, Fixed Assets)

PROCURETO PAY

MATERIALS MANAGEMENT

FINANCIALS

LEADS(Consulting, Business, IT)

IT

BUSINESS

WORKSTREAMS

Organizational Team Structure

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Some Lessons Learned• Engage Business Owners at the beginning of the project

(Scope definition)• Identify KEY IMPACT Areas/Deliverables early• Engage your best people throughout the project• Make sure you have the budget to obtain adequate resources• Remain somewhat flexible during the project life• Key - collaboration between IT and business is critical• Develop an effective communication process/mechanism

to address issues (Issue resolutions)• Allot adequate time for End-to-End Testing• Allot adequate time for testing, reconciliation, validation

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Some Lessons Learned

Celebrate when you’re done!

• Mimic a full monthend close process - multiple times - during testing.

• Use the business end users for Testing- UAT, CRP, etc.

• Don’t disregard the importance of developing strong security access profiles and responsibilities

• Do your Research! Make Decisions! And, move on!

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What’s on the Horizon...

• Upgrade to 11.5.9– Project scoping / estimating to

begin by end of the month

• Merger with AT&T Wireless

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