Presentation will begin shortly What’s New in Version 7 The World’s Most Widely Installed Help Desk and Asset Management Solution

Presentation will begin shortly

What’s New in Version 7

The World’s Most Widely Installed Help Desk and Asset Management Solution

Presentation will begin in 4 minutes









Presentation will begin in 1 minute



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Numara Software, Inc.

• ITS (Formerly Blue Ocean) has been Sold by Intuit

• We were bought for $177M by Intuit and sold for $200M

• Our new owner is TA Associates from Boston (www.ta.com)

• TA is a well respected private equity firm with $6B in assets

• This will allow us to focus on “our” growth

• Our focus is and will be on reliable and cost effective products and services for IT

We have a new nameWe have a new name

http://www.ta.com/

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1991 Blue Ocean Software founded

1998 #1 Help Desk with over 1 Million Audits

Our BackgroundOur Background

Today Over 45,000 customers worldwide Over 1 million technicians licensed Over 15 million workstations audited


2005 W2KNews Target Award for “Best Help Desk Software”

2002 Reader’s Choice Award and User’s Choice Award

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Core Product OfferingsCore Product Offerings

Automate and control critical help desk and asset management functions from one integrated portal

Package, distribute and install software to laptops desktops and servers anywhere across the network

Automatically scan and deploy Windows®

security patches to multiple workstations from one console

Proactively monitor network health, availability and performance

Includes Professional Consulting, Training & Technical SupportServices

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Numara Track-It!Numara Track-It!

Latest release - Track-It! 7New advanced features for the upper end of the SMB market

Software license management Automated asset discovery Inventory of PC, MAC and non-PC assets New installation and configuration wizards

Add On Modules include:

Track-It! Remote Track-It! Mac Audit Track-It! KnowledgeBase Track-It! LDAP Directory Importer Track-It! for Oracle®

Track-It! Self Service Plus

3 Editions Enterprise Professional Standard

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Plug InsPlug Ins

Event Editor• Automate recurring Work Orders of any kind

• Preventative Maintenance Scheduler

Work Flow Engine• Change Request Authorization for Change Management

• End User request for Moves, Adds or Changes (ie: request new employee) via Self Service

• Purchase Request Approvals

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Numara Track-It! EvolutionNumara Track-It! Evolution

Track-It! V6.0

FlexibleScalable

Easy to Use

1991 1995 1997 2000 2001 2002 2003 2004 2005

Track- It! V4.1

International Localized

Add-On: Web console Self Service

Track- It! V5.0

Enhanced UI

Add-on: Self Service

Plus SW Distribution

Mac Audit

Track-It! V4.0

Introduction of Enterprise

SQL Server

V3.0

32-bitV2.0

Win95V1.0

DOS

Track-It! V7

Auto Discovery

Software License Mgmt

MuchEasier Setup

Central management

console

Track-It! V6.5

Time ZonesTrend Reports

MSDE replaces MS Access

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Numara Track-It! 7 is shipping

• Simplified Wizard Installation Everything is installed and configured, including TIMonitor

• All configuration options are now in one place

TIMonitor, User Synch and PW Reset are in the main UI

• New Multimedia Help Pulls directly from www.numarasoftware.com for dynamic

updates of online help and to track customer queries

• Supports MS SQL 2005

What’s new in Track-It! 7What’s new in Track-It! 7

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Auto-Discovery • Finds all assets on your network, not just PCs• Not to be confused with Audit• Uses IP, SNMP and Browse Technologies• Finds all Workstations types (Windows, MAC, Linux, etc)• Also finds Routers, Switches, Network Printers and more

Managing Assets • Workstations now called Assets• Integrates discovered assets into the Inventory Module• Adds an Asset Type Code for better grouping of assets• Can promote a Tracked Item to an Asset for visibility


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Windows Audit• Ability to push the agent (formerly workstation manager)• One touch audit capability (push, audit and merge results)

MAC Audit • Totally re-written• One Button Install• Supports IP (instead of Appletalk) on MAC OS 10.2• Supports On Demand Auditing• Supports Road Warriors

Password Reset • Improved Performance• Now Included with Enterprise Self Service & SS Plus


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Software License Management - Enterprise Only • Group multiple licenses for tracking purposes

• Link purchase information to licensed application

• Track deployed software vs purchased software

• Automatic WO notification when out of compliance

• Automatic notification before expiration

• Manage workstations authorized for licensed software

• Quickly determine unauthorized use

• Pre-defined reports


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Professional • User Synch• Spell Checking• Tech views increased from 10 to 15• 50 named end users of Self Service

Enterprise • Software License Management• Password Reset with Self Service and SS Plus• Tech views increased from 20 to 30

Also IncludedAlso Included

The World’s Most Widely Installed Help Desk and Asset The World’s Most Widely Installed Help Desk and Asset Management SolutionManagement Solution

Call 800-557-0381 or visit www.numarasoftware.com

Numara Track-It! 7 Demonstration

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How to get your UpgradeHow to get your Upgrade

If you are on Maintenance, all upgrades are free!!

• You should have received a letter with details on how to download.

If you are not on Maintenance, contact your Technical Account Executive at 800-557-0381.

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Variety of Topics• Numara Track-It! 7 Specialist (CTS) • Numara Track-It! 7 Administrator (CTA) • Version 7 UPGRADE – NEW!• Crystal 9

Variety of Offerings• Tampa, FL Training Facility - Numara Headquarters• Regional Training – in a city near you • Online Web Training• Check out Training on our website:

www.numarasoftware/support

TrainingTraining

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Submit your Requests• Built into Numara Track-It! under Help/About

Rank Enhancements • Not just yours, but see what has been submitted by others

and identify what is important to you• Must be on maintenance to access this feature

At your fingertips• www.numarasoftware.com

Your Opinion CountsYour Opinion Counts

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Community ForumsCommunity Forums

The World’s Most Widely Installed Help Desk and Asset Management SolutionThe World’s Most Widely Installed Help Desk and Asset Management Solution

Call 800-557-0381 or visit www.numarasoftware.com

Question & Answer Session

Documents

Presentation will begin shortly What’s New in Version 7 The World’s Most Widely Installed Help Desk and Asset Management Solution