Presentation to The World Bank - WordPress.com

Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

Presentation to The World Bank IT Change Management & Learning Team

Performance Competence Improvement Beyond Instruction

July 12, 2018


Performance Competence Improvement

Performance Competence

of: Individuals, Teams,

Departments, Functions, Enterprise,

Value Chains and Society



Adapted from The Ishikawa Diagram

Performance Competence – Individual, Teams, Departments, Functions, Enterprise, Value Chain and Societal


Performance Competence Improvement I’ve been in T&D since 1979 - an external consultant since 1982. Served 85+ clients including over 45 of the Fortune 500. ISPI Past President and Board Director. I’m a recipient of the 2010 Honorary Life Member Award for contributions to Human Performance Technology and to ISPI, as approved by 2 successive Boards.

I specialize in Curriculum Architecture Design (CAD) for the analysis and design of performance-based T&D Paths - and have done 76 CAD projects since 1982 - conducted over 75 Content Development efforts – I have published 14 books, over 100 published articles and 3000 Blog Posts – I have made over 110 presentations at Conferences and Chapters since 1982. My consulting engagements have won internal & external awards for AT&T, General Motors, HP, Imperial Oil and Siemens Build Technologies.



Performance-based Instruction isn’t just for Problem Solving – and if it is it’s almost always a support to the real solution-set.

Instructional Design

Change

Management

ID

CM

ID



Adapted from The Ishikawa Diagram

Performance Competence – Individual, Teams, Departments, Functions, Enterprise, Value Chain and Societal








Performance Competence Improvement Performance Competence – Individual, Teams, Departments, Functions, Enterprise, Value Chain and Societal

Use This For Gap Analysis



What Organization’s Processes Address

the Human Assets?

What Organization’s Processes Address the Environmental

Assets?

Who Owns

the Gaps?



Q & A First of Two





It’s Not All About Learning – It’s All About Performance



Performance Improvement Stage I.

Performance Improvement Stage II.

Implement the Change



New/Updated Process

New/Updated Software

New/Updated Performance Support: Job Aids & Instruction



1

2

3

4 5

6

6

6

6

The Analysis Data of

Performance and Enabling K/Ss Feeds the Design of a Lesson(s)

1 2 3 4

5

6 6

6 6



7

6

5 4

1

2

3

8

The Analysis Data of

Performance and Enabling K/Ss Feeds the Design of a Lesson(s)





The World

The Worker

The Work

The Work-place

Performance Improvement is inherently complex.

It’ll Take a Village Or a Team of Experts



Q & A Final



There Are Hundreds of Free ISD and PI Resources On My Website…



Key Free Resource: Chapter 11 HPT Handbook (2006)

https://eppicinc.files.wordpress.com/2012/01/chapter-11-wallace-handbook-of-hpt_third-edition-2006.pdf

Modeling Mastery Performance and Systematically Deriving the Enablers of Performance Improvement



Thank You for Your Service

You may reach me via email at:

[email protected]

Documents

Presentation to The World Bank - WordPress.com