Presentation to

TEACHING & LEARNING COMMITTEE

2010 International Student Barometer & Student Barometer

Management Summary ISB

Overall satisfaction at UQ remains high (89%) – ranked in top 5 in Australia

Excellent response 38%

Current students main marketing asset (28% recommend - up 2%)

Postgraduate population particularly supportive –( HDR 89%)

Attracting students - diverse range of markets – reliance on China, Malaysia, Singapore

Large UG sample – growth at PGT/HDR?

Diverse range of subjects – spread the risk

UQ reputation continues to be a major decision-making factor - word of mouth promotion, staff, students, alumni, parents – core marketing efforts

Management Summary ISB

Less reliant on agents than competition

Application processes are slow– especially for HDR (manage expectations)

10% student sample looking for further study – opportunity?

Strengths – safety; good place to be; library; learning technologies

Weaknesses – Host friends; employability/careers; faith provision; cost

Arrival satisfaction – element year on year comparison (International Students)

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2.3

2.5

2.7

2.9

3.1

3.3

3.5Entry 2009

Entry 2010

Arrival Satisfaction

Arrival satisfaction – element year on year comparison (International Students)

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Arrival Satisfaction

2.3

2.5

2.7

2.9

3.1

3.3

3.5Entry 2008

Entry 2009

Entry 2010

Matrix

Elements in the top right quadrant are important to students and perform well. Those in the bottom right quadrant are important, but do not perform well and should be improved.

Elements in the top and bottom left quadrants are of lower priority. These elements should be reviewed and monitored to ensure that we focus on the most important issues for students.

Institution Importance

Inst

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fact

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IMPROVE

MAINTAINMONITOR

REVIEW

APPENDIX

Academics' English

Assessment

Careers advice

Course content

Expert lecturers

Employability

Flexibility Good teachers

Library

Learning support

Learning spaces

Language support

Multicultural

Opportunities to teach

Performance feedback

Research

Technology

Work experience

The learning matrix shows the Institution performance (average student satisfaction) against how important that element is for its students (average student importance).

Institution Importance

Inst

itutio

n S

atis

fact

ion

Learning Matrix (International Students)

Learning Matrix

Learning satisfaction – element year on year comparison (International Students)

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Learning Satisfaction

2.4

2.6

2.8

3.0

3.2

3.4Entry 2009

Entry 2010

2.4

2.6

2.8

3.0

3.2

3.4Entry 2008

Entry 2009

Entry 2010

Learning satisfaction – element year on year comparison (International Students)

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Learning Satisfaction

10

73 - 74 75 - 76 77 - 78 79 - 80 81 - 82 83 - 84 85 - 86 87 - 88 89 - 90 91 - 92 93 - 94 95 - 96

Learning Overall AEG @CDF B

Academics' English EG @ A B CDF

Assessment D @BE AFG C

Careers advice D

Course content D @ABEG CF

Employability @B CE DF

Expert lecturers A @CDEG BF

Flexibility E A @CDG F B

Good teachers E AG @D CF B

Language support CG A @ E D B F

Learning spaces F D @A EG BC

Learning support E CD @A B FG

Library D F @A BG CE

Multicultural AG @ DE BC F

Opportunities to teach @ B C

Performance feedback D E @ ABCFG

Research BG @E CD AF

Technology D CF @AB G E

FDE

AG

61 - 72

@EACGBF

Learning satisfaction Institution Overall (% satisfied - International Students)

@ = Institution ABC = Faculty

A – ArtsB – SciC – SBSD – HealthE – NRAVSF – EAITG – BEL

Benchmarking – Learning Satisfaction

Accommodation quality

Accommodation cost

Eco-friendly attitude

Earning money

Financial support

Good contacts

Good place to be

Host culture

Host friends

Internet access

Living cost

Other friends

Social activities

Safety

Similar friends

Social facilities

Sport facilities

Transport linksTransport links uni

Visa advice

Worship facilities

The Living Matrix shows the Institution performance (average student satisfaction) against how important that element is for its students (average student importance).

Institution Importance

Inst

itutio

n S

atis

fact

ion

Living Matrix (International Students)

Living Matrix

Living satisfaction – element year on year comparison (International Students)

APPENIX

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Living Satisfaction

2.4

2.6

2.8

3.0

3.2

3.4Entry 2009

Entry 2010

2.4

2.6

2.8

3.0

3.2

3.4Entry 2008

Entry 2009

Entry 2010

Living satisfaction – element year on year comparison (International Students)

APPENIX

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Living Satisfaction

Accom. Services

Catering

Counselling Service

Career Advisory Serv.

Disability Support

Finance & Business Serv.

Multi-faith Chaplaincy

Graduate School

Health Care

Residential Welfare

UQ International

IT & System SupportStudent Services

UQ UnionUni Clubs/Societies

The Support Matrix shows the Institution performance (average student satisfaction) against the Institution usage (average student usage).

Institution Usage

Inst

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atis

fact

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Support Matrix (International Students)

Support Matrix

Support satisfaction – element year on year comparison (International Students)

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Support Satisfaction

2.5

2.6

2.7

2.8

2.9

3.0

3.1

3.2

3.3

3.4

3.5Entry 2009

Entry 2010

2.5

2.6

2.7

2.8

2.9

3.0

3.1

3.2

3.3

3.4

3.5Entry 2008

Entry 2009

Entry 2010

Support satisfaction – element year on year comparison (International Students)

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Support Satisfaction

Management Summary SB

Overall satisfaction at UQ is high (92%) -

Good response 23% - above Aus benchmark

Current students main marketing asset (37% recommend)

word of mouth promotion - staff, students, alumni, parents – core marketing efforts

UG & PG (course work) application processes working well – issue with satisfaction at HDR

Strengths – safety, good place to be, sports facilities; halls welfare, university orientation

Employability/work experience/ careers advice; living costs; Graduate School support; welcome and meeting staff

Academics' English

Assessment

Careers advice

Course content

Expert lecturers

Employability

Flexibility

Good teachers

Library

Learning support

Learning spacesMulticultural

Opportunities to teach

Performance feedback

Research

Technology

Work experience

The learning matrix shows the Institution performance (average student satisfaction) against how important that element is for its students (average student importance).

Institution Importance

Inst

itutio

n S

atis

fact

ion

Learning Matrix (Domestic Students)

Learning Matrix

Accommodation quality

Accommodation cost

Eco-friendly attitude

Earning moneyFinancial support

Good contacts

Good place to be

Host friends

Internet access

Living cost

Other friends

Social activities

Safety

Social facilities

Sport facilities

Transport linksTransport links uni

Worship facilities

The Living Matrix shows the Institution performance (average student satisfaction) against how important that element is for its students (average student importance).

Institution Importance

Inst

itutio

n S

atis

fact

ion

Living Matrix (Domestic Students)

Living Matrix

Accommodation Office

CateringCounselling

Careers Service

Disability Support

Finance Office

Multi-faith Chaplaincy

Graduate School

Health CareResidential Welfare

IT Support

Student AdvisoryUQ Union

Clubs/societies

The Support Matrix shows the Institution performance (average student satisfaction) against the Institution usage (average student usage).

Institution Usage

Inst

itutio

n S

atis

fact

ion

Support Matrix (Domestic Students)

Support Matrix