© 2006 Language Line Services Confidential Information w w w . L a n g u a g e L i n e . c o .uk

Presentation to:European Emergency Number Association

Brussels, 6th &7th June 2007

david.jose@languageline.co.uk

© 2006 Language Line Services Confidential Information w w w . L a n g u a g e L i n e . c o .uk

Language Line Services: Language Line Services: Company OverviewCompany Overview

• 25 + years experience: Telephone Interpreting & Translation Services

• Largest Global provider of Telephone Interpreting

• 170+ languages available. • Average connection time to a professional interpreter <1 minute.• 2,600+ scheduled Interpreters• Interpreter availability 98.9%, 24/7/365

• 15,000 clients, 20 countries, millions of calls/year.

• Emergency Services: Ambulance, Fire, Police, International Security Firms • Commercial Telecoms, Finance & Insurance, Pharmaceuticals/Biotech, IT

• Risk Management Processes.

• Volume Surge Team for Crisis Management (9/11, 7/7)• £Multi-million w/w insurance to cover all aspects of service• Multiple call centres ensures world-class Disaster Recovery

© 2006 Language Line Services Confidential Information w w w . L a n g u a g e L i n e . c o .uk

Technical SpecificationTechnical Specification Disaster Recovery capability

• UK base in Canary Wharf, London• Multiple connections to local power stations• N+1 Power Generators• N+1 UPS (Uninterruptible Power Supply)

• Multi-site call flow • 8 internationally distributed state of the art call centres.

• Multiple critical service components including;• Fibre Access facilities. Optical and T1/T3/E1 multiplexers.• PBX architecture.IVR platforms.• CTI, SUN / Oracle databases. (Oracle Recovery Mgr).• CISCO 2751 Modular Routers & AIM-2 Compression.

• Business Continuity Plan.• Dedicated Volume Surge Team.

• Full time IT team of 30 personnel

© 2006 Language Line Services Confidential Information w w w . L a n g u a g e L i n e . c o .uk

• Enables access for entire population

•Tourists

•Business Travelers

•Domestic non-nationals

•Increases speed of emergency investigations

•Improves emergency staff efficiency in crisis

•Call operators

•Medical/police/emergency advisors

• Increases relevant emergency response

•Reduces automatic “blue-light” call outs.

Member of public

LLS Interpreter

Emergency Service

Telephone Interpreting in EmergenciesTelephone Interpreting in Emergencies