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Summary
Personal introduction Evidence and context The Library & Archives vision & strategy Progress and future plans
Career
Harrogate Grammar School
Cambridge University MA Natural Sciences (History & Philosophy of Science)
Twenty-three years for Cranfield University after six years in the NHS
Portfolio of professional, teaching, research, consultancy and e-learning business activities
Data gathering
Information Needs survey Library LibQUAL+ user survey National Student Survey Association of Research Libraries visit
Information Need Quotations
‘Students want high quality, stimulating T&L’
‘Students still desire a good library service ..real space for group work and interaction’
‘Researchers want collaborative tools … mechanisms for depositing research outputs’
‘Library needs to support a range of repositories … new teaching materials require management and storage’
‘All require training and support’
Library related priorities
World class information content (1st) Repositories for academic content (2nd) A Virtual Library platform (4th) Information literacy for all (11th) Digitisation services (20th) Discovery tools (28th)
Benchmarking
General Satisfaction - Overall
01234
56789
1 2 3
Mea
n
York
Glasgow
Leeds
UCL
Dartmouth
McGill
Illinois
Texas
How would you rate theoverall quality of service?
I am satisfied withLibrary support for myLearning, research and teaching
I am satisfied with theway I am treated in theLibrary
Some comments
“I have found the library staff very unhelpful in my time here” (Physics).
“I appreciate the service I get from the library and I thank the library staff” (Environment)
“Access to online journals is difficult, needing to go through Athens and various portals to gain access, and not all journal resources are available” (Computer Science)
“There are areas of the library that are far too noisy … there is a problem when groups of students work together on one table” (Law)
“It’s often noisy and its an uninspiring location that doesn’t make me want to remain in the Library to study” (Medieval Studies)
Overview – all users
Areas of greatest weakness: Printed library materials Electronic information resources Print and/or electronic journals Library space that inspires study and learning Quiet space Haven for study, learning or research
Areas of greatest strength: Courteous staff Readiness to respond to user enquiries.
Undergraduates are generally happier with the service than postgraduates and academics.
Initial thoughts …
A service which is competitive with peers and comparators
A service which is engaging for customers and users
A Library & Archives which integrates well with the institution and its partners
A Library & Archives which fits the University in scope, scale and ethos
… and conclusions
World Class- in performance, reputation, reach (virtuous cycle)
‘High tech’ with ‘high touch’ Agile, flexible and innovative A trusted partner throughout the academic
enterprise and beyond Beyond ‘storehouse’ and ‘service’ to ‘education’ Outcome driven rather than focused on outputs
alone
The Strategy
Key Strategic Programmes
1. Content of choice in context
2. Virtual Space
3. Real Space
4. Staff capability and capacity
The Strategy 2
Enabling Strands
5. Resourcing
6. Understanding and educating customers and users
7. Quality and continuous improvement
8. Collaboration and partnership
Progress
Law accreditation & collections Media collections for TFTV Lascelles archives conservation Loans changes Additional investment from surplus on journals,
backfiles, and other e-resources Departmental Library plans Supply process review
Next Steps
Information Needs capital Journal backfiles: £590k over three years Key texts: £250k over three years
Interdisciplinary resources Strengthening academic liaison Special collections?
Digital developments in progress
Mellon funded Cause Papers project Holbeck & JISC funded Digital Library project
History of Art image service Music preserved project
Forthcoming
Information needs £123k across three years to create digital repositories for academic requirements across a range of media Moving images (TFTV) Sound (Music; Language & Linguistics) Archives (Borthwick) Research data
A Virtual Library framework to present all online services coherently and effectively, including discovery tools
Next Steps
Opening hours survey and review Asbestos removal (2009-2011) Computer Science building when vacated
Asbestos opportunities
New floor layout: 3rd and 2nd floor – focus on humanities material 1st floor – focus on social sciences material
Better zoning of study space on each floor: Quiet spaces Silent spaces Group spaces IT spaces Refurbished seminar rooms
Mobile shelving for compact collection storage Maximise natural light into the building Service hub on each floor – self-service, photocopier,
printer
Draft Vision
Connecting atrium – Social & service space
Ground floor – Technical & Content space First floor – Interaction space (T&L focus) Second Floor – Research space (PG &
Sci/Soc Sci focus)