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Software as a Service Applications
Software-as-a-Service Partner Enablement Program
Enabling ‘Software as a Service’
Hosting Partner Perspective
• Opportunity: hosting partners poised to take advantage
oHigh Growth “25% of new business software to be deployed as a service by 2011” Gartner
oNew Revenue Stream: application sale targets all users per hosting customer vs infrastructure sale to 1 customer at a time
• Currently no standardized platform available for hosting partners to sell, deliver and bill customers for application services
• Cost to deploy, manage 3rd party applications presents a barrier for hosting providers entering the SaaS market
Delivery Model Requirements
Hosting Partner Delivery Requirements
• Customer Web Order Processing:
o Online configuration to select any combination of products/services and tariff plans
o Order online, registration and check out
o Automatic licensing and customer site creation
• Seamless integration of customer licenses and tariffs with partner’s accounting and billing system
• Customer account management: track and manage user licenses online
Delivery Model Requirements
Hosting Partner Delivery Requirements
• Marketing:
– Offer bundles of existing partner services + applications e.g. Domain Name + Email + Storage + CRM at 1 fixed price
– Ready web content: collateral, demos, product tours etc.
• Online customer support : efficient, low cost support system via Cyscom Help Desk application
• Support for customer upgrades in order to:
o Up-sell additional products and services
o Sell additional user licenses
o Market new offerings
Delivery Model Requirements
Delivery Model Requirements
Hosting Customer Requirements
• Flexible tariffs to choose from:
o Consumption type: pay per use by hour or by day
o Order type: monthly and yearly user licenses
• Low risk, free trials on any product(s)
• Selection of a range of products and options to choose from
• Easy registration, purchasing and site access
o Licenses and customer sites automatically generated
o Account and contracts managed online
o Single sign on to all application services and sites
Delivery Model Requirements
Hosting Customer Requirements
• Scalable and published pricing structure:
o Clear and transparent cost structure, no ‘bait and switch’ or hidden costs
• Reliable service delivery and availability
• Data privacy and security via trusted and established service provider
• Efficient problem resolution and customer support
• Convenient all in one bill for all services (e.g. email, broadband, applications etc)
Delivery Model Requirements
Customer Commercial Requirements
Delivery Model Requirements
Online customer account management and technical support
Cyscom Hosting Partner Enablement• Ready-to-go licensing and account management
platform that integrates with partner’s billing system
• Online customer help system and knowledge base
• Flexible, transparent and scalable pricing structure and tariffs
• Web content for partner to market SaaS offerings
• Best of the breed SaaS applications to choose from, seamlessly woven together to allow customers to tailor their own solution
• Partner engagement: we work pro-actively with our partners to create the optimal strategy for their market
Delivery Model Requirements
Cyscom Hosting Partner Enablement
For further information, please contact Prem Couture at
Delivery Model Requirements
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