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What DrivesEmployee Engagement for Environmental Workforce Results from ECO Canadas 2011 Professional Engagement Study

1 Presentation OverviewEnvironmental Engagement in Canada Attributes of EngagementEngagement by Company Size Key Recommendations

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What does Employee Engagement mean?3Engaged workers are those that would recommend their employer as a good place to work, are motivated to do more than what is normally required and feel their contribution is valued.

Emotional and Rational Motivators

The impact of heart and mind or emotional and rational motivators play a key role in determining the degree to which employees are engaged. 5Employee Engagement ModelEmployee Engagement model helps organizations and industries identify the areas of strength that can be leveraged and barriers to creating a motivated and loyal work force. Using a simple yet powerful causal model, the cause and effect relationships between the human resource management practices and the level of engagement of employees are defined and tested.

Grounded in theories of organizational behaviour and years of practical application, this approach provides strategic insights into the degree to which employee engagement is driven by the heart (emotional) rather than the head (rational) and tactical insights into which specific aspects need focus to improve business results.

6The Employee Engagement IndexThe engagement index for environmental workers is 78, fourteen points higher than the index for Canadian workers overall. However, in comparing environmental employees to employees overall, it should be noted that the benchmark includes many people working in jobs where a low level of commitment would be expected, such as minimum wage jobs that do not require a high level of skill. As a result, it is important for the environmental sector to strive for a level of commitment that is well above this benchmark.

Employee Engagement Among Environmental Employees in Canada7**The overall Engagement Index is based on the level of agreement with three attributes:Employees would recommend their employee as a good place to work;Discretionary effortemployees are motivated to do more than what is normally required for their jobs; and,Employees believe that their contribution is valued by their employer.Employee Engagement Among Environmental Employees in CanadaEmployee Engagement IndexI would recommend my company as a good place to work. I am motivated to do more than what is normally required for my job. My contribution is valued by my employer.Compared to the National Employee Engagment benchmark, environmental employees:Are more likely to believe that their contribution is valued by their employer. Seventy-seven percent of environmental employees agree or strongly agree with this statement, as compared to only 58% of employed Canadians.They are more likely to state that they would recommend their employer as a good place to work (77% vs. the benchmark of 64%).

Importantly, environmental workers are more likely to expend discretionary effort, one of the hallmarks of employee engagement. Eighty percent of environmental practitioners state that they are motivated to do more than what is normally required for their jobs, as compared to only 71% of Canadian employees.

8Compared to the National Employee Engagment benchmark, environmental employees:Are more likely to believe that their contribution is valued by their employer. Seventy-seven percent of environmental employees agree or strongly agree with this statement, as compared to only 58% of employed Canadians.They are more likely to state that they would recommend their employer as a good place to work (77% vs. the benchmark of 64%).

Importantly, environmental workers are more likely to expend discretionary effort, one of the hallmarks of employee engagement.Eighty percent of environmental practitioners state that they are motivated to do more than what is normally required for their jobs, as compared to only 71% of Canadian employees.

Employee Engagement Among Environmental Employees in Canada9Emotional and Rational Motivators Emotional MotivatorsRational MotivatorsTrustPrideJob Satisfaction All and all, its worth itEnvironmental employees are more connected to their employers in terms of the emotional motivators than the average employed Canadian. They are 23 points above the benchmark when it comes to trust and 13 points above for being proud to work for their employer.The results for the rational motivations are mixed. Environmental employees report higher job satisfaction, but are less likely to agree or strongly agree that All and all, I would say it is worth it for me, my family, and my career to work here. Remuneration and job security appear to be concerns for environmental employees. Environmental employees are more connected to their employers in terms of the emotional motivators than the average employed Canadian. They are 23 points above the benchmark when it comes to trust and 13 points above for being proud to work for their employer.The results for the rational motivations are mixed. Environmental employees report higher job satisfaction, but are less likely to agree or strongly agree that All and all, I would say it is worth it for me, my family, and my career to work here. Remuneration and job security appear to be concerns for environmental employees.

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Engagement Segmentation among Environmental EmployeesIncreasing employee engagement is proven to enhance organizational metrics, including financial performance indicators, employee retention and productivity.*

The analysis of employee engagement segments is based on a quadrant segmentation performed on two variables:How much longer workers will stay with their current employer if given their own way; and,Overall employee engagement level.

11Engagement Segmentation Among Environmental EmployeesStrategic SwitchersCommittedDisgruntledDetachedEngagement LevelLess than Fully EngagedFully Engaged*