PRESENTATION ON STRESS

MANAGEMENT• APEEJAY

INSTITUTE OF MANAGEMENT

JALANDHAR

Presentation on

“A comprehensive study to check the levels of job stress in banking sector”

BY

MUKESH AHUJA

OBJECTIVES OF THE STUDY• To check the level of job stress

among banking employees• To discover the causes of job

stress• To check the job related effects

of job stress• To check the health effects of

stress• To check the role of

management in helping the employees to cope up with stress

• To find out the methods followed by individual’s to cope with stress

RESEARCH METHODOLOGYRESEARCH METHODOLOGY

Research design – descriptive Sources of data

• Primary sources -- Questionnaire• Secondary sources – Internet, books and

journals Universe -- All the employees working in banks Sampling unit -- All employees working in ICICI

Bank, Centurian Bank of Punjab, Standard Chartered Bank, Axis bank and State Bank of Patiala of Jalandhar

Sample size --100 employees Sample procedure -- Convenience sampling

Research design – descriptive Sources of data

• Primary sources -- Questionnaire• Secondary sources – Internet, books and

journals Universe -- All the employees working in banks Sampling unit -- All employees working in ICICI

Bank, Centurian Bank of Punjab, Standard Chartered Bank, Axis bank and State Bank of Patiala of Jalandhar

Sample size --100 employees Sample procedure -- Convenience sampling

It is the physical and emotional responses that occur when the requirements of the job do not match the capabilities, resources, or needs of the worker

STRESS is like a TV Commercial….

Even a short one is too long.

HOW THE BODY REACTS TO STRESS

“FIGHT OR FLIGHT”

Mind Body Integration

Mind

Body

MindBody

Mind

Body

Mind BodyBody

Mind

Mind

Mind

Balance is the Key

Why Stress Management?

• Lost productivity

• Increased health care expenses

• Increased absenteeism

• Increased accidents

• Inefficiency in work

Inverted-U Relationship Between Stress and Job

Performance

Inverted-U Relationship Between Stress and Job

Performance

Garbage In = Garbage Out

Anxiety

Heart DiseaseHeart DiseaseHypertensionHypertensionDepression Depression HeadacheHeadacheSick oftenSick often IrritableIrritable

memory lossmemory lossCancerCancer DiabetesDiabetes

Neck and back Neck and back painpain

CumulativeCumulativeStressStress

SYMPTONS OF STRESS

Causes of stress in banking sector

•Meeting deadlines•Excessive work•Repetitive work•Work conditions not being good•Relationship problems•Too much pressure to complete the tasks•Lack of role clarity

•Training•Use of realistic goal setting•Redesigning of jobs•Increased employee involvement•Improved organizational communication•Establishment of corporate wellness programs

Organisational Approaches-Management Programs

PROFESSIONAL LIFE

PERSONAL LIFE

Time management

• Priorities tasks – Evaluate how you are budgeting your time.

• Set achievable goals keeping in mind your strengths and weaknesses.

• Make a realistic schedule and follow it through.

Relaxation TechniquesAbdominal BreathingMusicStretchingTaking a walk Petting an animal Taking a break/vacation Getting a massage PrayingTaking a bath

Exercise for cardiovascular fitness 3 – 4 times a week Maintain your ideal weight

A school of thought in the Hindu religion that seeks to help the individual attain a higher level of spirituality and peace of mind

• The essence of meditation is to quiet your thoughts by focusing completely on just one thing.

• Keep your body relaxed. It should be in a position that you can comfortably sustain for a period of time (20 - 30 minutes is ideal).

Some people like to focus on sounds. The classic example is the Sanskrit word 'Om', meaning 'perfection'.

Create a mental image of a pleasant and relaxing place in your mind. Involve all your senses in the imagery: see the place, hear the sounds, smell the aromas, feel the temperature and the movement of the wind. Enjoy the location in your mind.

Motivation

• Drive to achieve goals.• Don’t get discouraged.• Learn to appreciate your

strengths.• Learn from mistakes.• Visualize success.

ATTITUDEAuto suggestion – to recharge

your mental batteries. Practice saying this loudly.

“I am a confident person! I am an energetic person! I am an achiever; I can, I will!

I AM A WINNER!

TALK THERAPY A problem shared is a problem halved....

Share your problems with some one who understands you

• Causes Deep Abdominal Breathing

• Increases Circulation

• Relieves Tension

Have atleast 8

hours of sleep

Last but not least

Have balanced diet and take proper breaks

Do your best !

Above all think THERE IS A LIFE BEYOND REVISION

AND EXAMS !!!!!

Become the masters of stress and not its victims

DATA ANALYSIS AND

INTERPRETATION

Age group of employees

51%

31%

13%5%

20-29 30-39 40-49 50 ormore

Age of employees

% o

f re

spo

nd

ents

Do u feel job stress?

95%

5%YES

NO

How would you rate the level of your job stress?

44%

40%

2%14%

MILD

MODERATE

SEVERE

EXTREME

44%

28%

3%

21%

4%

Meetingdeadlines

excessivework

too muchpressure

repititivework

others

causes of job stress

% o

f re

spo

nd

ents

. What are the main causes of job stress?

4%

26%

70%

YES

NO

SOMETIMES

In your opinion has your job satisfaction declined because of

work place stress?

90%

10% 0%

INCREASED

DECREASED

REMAINEDSAME

In the past 2 years has the level of control over your job?

70%

30% YES

NO

Does stress affect your job performance?

32% 33% 30%

3% 2%

PH

YS

ICA

L

OR

GA

NIS

AT

ION

AL

PS

YH

OL

OG

ICA

L

BE

HA

VIO

UR

AL

AL

L

PROBLEMS

% O

F R

ES

PO

ND

EN

TS

PHYSICAL

ORGANISATIONAL

PSYHOLOGICAL

BEHAVIOURAL

ALL

What kind of problems are faced by you because of job stress?

30%

50%

20%

YES

NO

SOMETIMES

Do you always take full allotment of time for your lunch/dinner

breaks?

34%

66%

YES

NO

During past two years have you taken time off using vacation days, holidays, or

leave time due to health effects of stress?

6

1613

22

42

1

Fa

tig

ue

De

pre

ssio

n

An

xie

ty

Sic

kn

ess

Ne

ck a

nd

ba

ck p

ain

Me

mo

ry lo

ss

HEALTH EFFECTS

% O

F R

ES

PO

ND

EN

TS

Fatigue

Depression

Anxiety

Sickness

Neck and backpain

Memory loss

You have experienced which of the following health effects due to work related Stress?

2%

98%YES

NO

Is there any management program for coping with stress?

20

34

22

13 11

Individual strategies

% o

f re

sp

on

de

nts

exercises

relaxation

timemanagement

socialgathering

all

What type of individual strategy do you follow to get relief from stress?

Job stress is faced by almost all the employees (95%) working in banks, both private sector and public sector

Banking employees face severe to moderate levels of job stress.

The most prominent cause of job stress among banking employees is meeting deadlines.

Most of the employees feel that sometimes their level of job satisfaction and job performance declines because of job stress.

FINDINGS

…Cont Employees do not take proper allotment of time

for lunch breaks. Employees do not take out time for vacations and holidays. Banking employees mostly feel neck and back

pain due to job stress and they also feel sick more often.

There is no management program for coping with stress

Employees follow relaxation techniques to avoid stress. They also manage their time well and do exercises to get relief from stress.

SUGGESTIONS

• The management should have programs to help employees cope us with the stress.

• The employees should take out proper time for their lunch and dinner breaks.

• The employees should take out time for vacations and holidays.

• Proper sitting arrangements

…Cont• Employees should take stress as their motivating

factor.• The timings should be flexible to accommodate

time for relaxing for the employees. This, in turn, will make them more productive and competitive

• Personal level interaction with seniors should be increased. Mere professional relations do not let a person get relief from stress for longer duration.

• The employees appreciation policy should be regular. Periodically, the good work done should be recognized.