Presentation for Quality Management - deltatelecom.co · QUALITY MANAGEMENT SYSTEM ISO 9001 : 2008 Quality Certificate Best Subcontractor Appreciation Letter in Iran Best Quality

Presentation for Quality Management

Delta is one of the companies in Turkey to be certified under ISO 9001:2008 in the field of telecommunication system services. This has given Delta another advantage over its competitors.

Delta, together with the cooperation of all employees according to predetermined policy and strategies, with trainings in or out of the company and providing the most effective internal communication processes, provides necessary conditions for customer focused working environment which is accomplished by process control, quality control, process occurrence time, customer satisfaction, process cost and in due time delivery indicators.

Performances of our employees and processes are evaluated in every six months periods.

QUALITY STANDARTS

QUALITY MANAGEMENT

What is OUR Quality Understanding ? he term quality means different things to different people. If we would like to go through some attractive and clear definitions; Quality is : Fitness for Use :Meeting Customer Expectations Conformance to Specifications : Having no defects and meeting all requirements.

Difference :The product has something that other products cannot present the same Value Base :The product is the best combination of price and features

Quality is about:

• knowing what you want to do and how you want to do it • learning from what you do • using what you learn to develop your organization and its services • seeking to achieve continuous improvement • satisfying your customers and the market that you are addressing to. What makes Quality Important? • Tough competition • Educated customer

ZOOMING IN QUALITY…

Customer satisfaction

Prevention over inspection

Management responsibility

Continuous improvement

4 basic principles of Quality Management :

QUALITY MANAGEMENT SYSTEM

All these challenges require a good Quality Management System which is not just on the paper but

applied to the practice as well.

Documents

QMS STRUCTURE


Teams Teams

Teams

Project Manager

QC&QA Manager Other Project

Manager

QC

Documentation QC Supervisor

Related Project

Supervisor

HSE Supervisor

Teams

PROJECT BASED TEAM ORGANIZATION FOR QUALITY


Continuous Improvement

With combining

the customer

requirements and

company policies,

Constitution of

targets and

processes

Apply the

processes

Follow the

processes

according to,

policies, Targets,

product/service

requirements,

than measure

them and report.

Take necessary

action to start the

improvement

activities.


S t a n d a r d i z a t i o n

Define

Process

Access Product

Quality

Quality

OK

Develop Product /

Service

Improve

Process

Standardize

Process YES

NO

Problem

Analyze


Quality assurance

• Establish organisational procedures and standards for quality.

Quality planning

• Select applicable procedures and standards for a particular project and modify these as required.

Quality control

• Ensure that procedures and standards are followed by the development team.

Standardization of quality and record

Our quality management system activities which are the base for:

Customer Satisfaction

• This mean that, achieved the customer requirements

Prevention Over inspection

• Prevention instead of correction is the right way to reduce the cost

Management Responsibility

• Not just the project teams responsibility to obey the rules for quality but even the Board have to.

Continuous Improvement

Principles of Quality management system;


What are the Internal Improvements and Developments that we have generated ?

Encouragement

and Punishments

System

Bonus and Deduction

System as per Quality

Performance in the staff

Cross and

Routine Trainings

internally

Highly Qualified

Engineers, Technicians

and Supervisors

Motivation

of the

Staff Qualified Tools and

Equipments with no

missing

Uninformed

Site

Visits

Self Quality

Random

Checks

Generalization

of the

Checklists

Selecting the Staff of the

Month, Staff of the Quarter

and Staff of the Year

Creating checklists

and

Standardizing



ISO 9001 : 2008 Quality Certificate Best Subcontractor Appreciation Letter in Iran

Best Quality Subcontractor Reward of ME&NA 2009

Appreciation letter for MNS Project Quality in East region of KSA

Appreciation letter for MNS Project Quality in South region of KSA

Appreciation letter for MNS Project Quality in Azerbaijan

Quality and Performance Thanking letters from various customers which can be presented later upon request….

CERTIFICATES

Gullubahce Avenue , Silahli Kuvvetler Street,

Daraoglu Business Center No:9

ANTAKYA HATAY / TURKEY

Phone : +90 326 216 77 47

Fax : +90 326 216 77 46

www.deltatelecom.co

[email protected]