Upload
others
View
0
Download
0
Embed Size (px)
Citation preview
www.anrt.net.ma
Results
Information Technologies Observatory: ICT indicators collection survey
July 2005
www.anrt.net.ma
2ANRT – ICT indicators collection survey
The study objectivesMethological elements- Indicators- Samples constructionThe results :- Individuals and households- Businesses
Summary
www.anrt.net.ma
The objectives
July 2005
www.anrt.net.ma
4ANRT – ICT indicators collection survey
General Objectives of the ObservatoryAn accurate and an assessed knowledge of the information society in Morocco (the strengths and weaknesses that characterise information technologies in Morocco today).
A knowledge of the moroccan ICT sector (competitiveness, contribution to the economic developpement, contribution to the spread of information technologyin the society, etc.) ;
Providing a set of core indicators enabling :A good decision-making process for the information society take-up ;A follow up in time of the politics impact ; An A posterio evaluation of the politics efficiency aiming the information technologies development.
July 2005
www.anrt.net.ma
5ANRT – ICT indicators collection survey
Objectives of the current studyConstitute the observatory base by providing ANRT with a tool for obtaining and disseminating knowledge of the moroccan sociétéy access to IT and the impact of those technologies on the society.
Enable data collection ;
Facilitate data delivery in a form directly usable by ANRT ;
Originate data analysis making it possible for ANRT to fulfil its role as a recommendation force among decision-makers in terms of information technologies access.
July 2005
www.anrt.net.ma
6ANRT – ICT indicators collection survey
The constraints
The reproducibility and durability requirements.
No redondancy with the ANRT existant observatories ;
The compliance with the specialized international organizationsrecommendations, enabling a relevant benchmark with other conttries.
www.anrt.net.ma
Methodological elements
The indicators
July 2005
www.anrt.net.ma
8ANRT – ICT indicators collection survey
The indicators set The choice of indicators was decided on the basis of the following:
The ability of each indicator to take account of a key component of information technologies by assembling information in a form that makes for ease of understanding ;
The availability of information required for designing the indicator ;Due regard to reproducibility and durability requirements.
Two target populations have been selected for the study :The households ;The businesses.
For two other populations, a first set of indicators has been suggested :Administrations ;Education sector.
July 2005
www.anrt.net.ma
9ANRT – ICT indicators collection survey
The indicators setThe indicators selected may be classified into three major groups, according to subject :
Level of equipment ;
ICT access ;
ICT usage.
www.anrt.net.ma
Methodological elements
Individuals and Households Sample
July 2005
www.anrt.net.ma
11ANRT – ICT indicators collection survey
Houselholds sample constructionCollection and proceedings
Objectives and Constraints
Questionnaire conception
Survey Base
Samples Construction
Data Collection
CodificationData capture
Checking
ValuationsCorrection
Data Analysis
Recommendations
July 2005
www.anrt.net.ma
12ANRT – ICT indicators collection survey
Houselholds sample construction Head Population and Target Population
Head population : The reference base for the population under survey does not employ the master sample produced by the latest available census (1994) as the situation in Morocco has undergone considerable change since then (as shown by the initial results of the 2004 RGPH (housing and population census). It uses updates and projections made on this basis in 2003 by the Direction de La Statistique (statistical agency of Morocco).
Target population : It comprises persons aged 12 or over, living on Moroccan soil, regardless of their nationality. Where rural areas are concerned, the survey of this population is confined to persons residing in electrified zones since the hypothesis of a lack of IT equipment among this difficult to reach population group can reasonably be accepted.
July 2005
www.anrt.net.ma
13ANRT – ICT indicators collection survey
Houselholds sample construction Head Population and Target Population
Moroccan population structure- 100% of urban households and 72% of rural households (ONE source) are
electrified
- Base : Data projections, Direction de La Statistique 2003 (statistical agency of Morocco), updated by the population distribution (2004 census).
29,8913,4316,46Total
3,763,76-Non electrified zones
9,455,703,75Under 12(electrified zones)
16,6813,9712,7Over 12 (electrified zones)
TotalRuralUrbanPopulation (Millions)
July 2005
www.anrt.net.ma
14ANRT – ICT indicators collection survey
Houselholds sample construction Quotas methodology
In constructing the sample, structural population quotas were taken into account to provide a distribution of the population based on the following:
Residential environment : distinction between urban and rural zones, the choice of this criteria refers to the households behaviour (IT equipement) and life style ;
Sex and age of individuals : age criteria of 12 and over, given that public Internet use in Morocco concerns a large part of young population under 16 ;
City region and size : considering the weight of economic developped regionsin terms of IT equipement and usage by individuals and households ;
The occupational group of the head of the household (with an assumedrelationship with his education level, enabling IT access).
July 2005
www.anrt.net.ma
15ANRT – ICT indicators collection survey
Houselholds sample construction Quotas methodology
Sex
Men 48.8%
Women 51.2%
A 7.6%
B 14.0%
C 27.6%
D 29.4%
E 21.4%
City size
Over 1 000 000 37.6%
200 000 - 1 000 000 26.5%
-< 200 000 35.9%
Age
12 - 14 6.5%
15 - 19 11.0%
20 - 24 10.5%
25 - 29 9.7%
30 - 39 15.8%
40 - 54 13.0%
55 and over 9.3%
Sex
Men 49.6%
Women 50.4%
CSP
A 1.8%
B 3.2%
C 11.3%
D 62.7%
E 21.0%
Age
11.3%
17.0%
13.4%
10.3%
16.7%
16.1%
15.2%
Urban zone Rural zone
Occupational GroupOccupational Group
12 - 14
15 - 1920 - 24
25 - 29
30 - 39
40 - 54
55 and over
Occupational Group
July 2005
www.anrt.net.ma
16ANRT – ICT indicators collection survey
Houselholds sample construction Sample adjustment
The watched structure of the sample is different from the theorical structure :
=> Making some corrections are necessary in order to correct the possible distortion in results made by these differences.
The variables concerned by the corrections are :
Residential environment ;Sex ;The occupational group of the head of the household.
July 2005
www.anrt.net.ma
17ANRT – ICT indicators collection survey
3,62%9,37%55--66
3,83%13,10%40--55
3,98%15,85%30--40
2,45%9,75%25--30
3,19%10,59%20--25
4,05%11,05%15--20
2,69%6,55%12--15
RuralUrbanAge
Correction of Age
5,00%16,30%E
14,93%22,40%D
2,69%21,03%C
0,76%10,67%B
0,43%5,79%A
RuralUrbanOccupational group
Correction of The Occupational group of the head of the household
12,00%39,01%Woman
11,81%37,18%Man
RuralUrbanSex
Correction of Sex
Houselholds sample construction Sample adjustment
July 2005
www.anrt.net.ma
18ANRT – ICT indicators collection survey
Houselholds sample construction Sample adjustment
Individuals actually consulted are of 1019 people : 866 urban and 153 rural, giving the following confidence intervals:
Urban: +/- 3.3% with 95% probability ;Rural: +/- 7.9% with 95% probability.
Residential environnement number % / Total % / Expr.
Urban 776 76,19 76,19
Rural 243 23,81 23,81
Total 1 019 100,00 100,00
Sex Number % / Total % / Expr.
Homme 499 48,99 48,99
Femme 520 51,01 51,01
Total 1 019 100,00 100,00
Occupational group number % / Total % / Expr.
A 63 6,22 6,22
B 116 11,43 11,43
C 242 23,72 23,72
D 380 37,33 37,33
E 217 21,30 21,30
Total 1 019 100,00 100,00
July 2005
www.anrt.net.ma
19ANRT – ICT indicators collection survey
Houselholds sample construction Sample representativeness
Sample representativeness- The target population is made of 12 and over residing in electrified zones
corresponding to 16.68 millions of individuals, or 56% of national population.
- Through Individuals, we reach the whole households residing in electrified zones corresponding to 5 millions of moroccan households (89.0% of national households or 87.4% of the population if we consider the households composition).
- In order to extrapolate the results obtained from the sample, we assume that houselholds located in non electrified zones are not equiped withtelephones neither with personal computers.
www.anrt.net.ma
Methodological elements
Businesses Sample
July 2005
www.anrt.net.ma
21ANRT – ICT indicators collection survey
Businesses sample construction
Two criteria permit to classify the businesses :The size ;Type of activity.
The sample construction methodology is based on a random choice, whichensure a sample representativeness of the overall national structure.
Information source used in constructing the sample is the Kompass of moroccanbusinesses (company directory in Morocco).
The sample size is about 250 businesses established in Morocco, whichrepresents an error margin of ± 6,2% with a first type risk of 95%.
July 2005
www.anrt.net.ma
22ANRT – ICT indicators collection survey
Businesses sample construction
The business size : depending on the number of employees
4 - 910 - 1920 - 4950 - 99100 - 299300 - 499Over 500
July 2005
www.anrt.net.ma
23ANRT – ICT indicators collection survey
Businesses sample constructionType of activity
A first split : ICT sector - Other sectors
Are included in the ICT sector, businesses with the following activities :Web and Multimedia,Network Construction,Integrated Company Solutions,Software Development, Mobile (Mobile applications and services),Call Centres (CRM), Tele-services and Outsourcing,Equipement,Electronics,IT Services,Distance Teaching,Consulting…
July 2005
www.anrt.net.ma
24ANRT – ICT indicators collection survey
Businesses sample constructionType of activity
Among the other sectors, the businesses are classified following their activitiesarea of operations. Three major sectors are selected regarding the « CNSS »classification :
Primary sector : Fishing, Forestry/Hunting, Culture, Breeding, agriculture-related activities.
Industrial/Manufacturing sector : Electricity and Water, Oil and Fuel, Extraction and processing of ores and various minerals, chemical industry, food industry, beverages, tobacco, Textiles and clothing, Leather and footwear, Wood and furniture, paper and cardboard, printing, press and publishing, building materials and public works.
Service/Transport sector: Transport and Communication, Commerce, Finance, Hotels and Catering, service and industry intermediaries and auxiliaries, Real estate, Domestic services, Hygiene, Other services.
www.anrt.net.ma
The results
Individuals and households
July 2005
www.anrt.net.ma
26ANRT – ICT indicators collection survey
Fixed and mobile telephony
Households Penetration
16,70%
41,50%
0,00%10,00%20,00%30,00%40,00%50,00%
Fixed Mobile
Telephony equipement indicators
Population Penetration
4,40%
31,20%
0,00%
10,00%
20,00%
30,00%
40,00%
Fixed Mobile
July 2005
www.anrt.net.ma
27ANRT – ICT indicators collection survey
Mobile telephonyUsages
A part from SMS, Value added services remain less developed
39,7
96,7
100
0,2
0,4
1,5
13,8
15,3
77,6
95,3
100
0,2
0,4
1,4
12,2
13,5
73,2
95,5
100
0
0
0
0
0
Consultation de�messagerie lectronique
Navigation sur Internet
Services dÕinformationsvocaux payants
� �T l chargement desonneries, logos, jeux
Mms
Sms
Emission d«appels
�R ception d«appels
National(%)Milieu urbain(%)Milieu rural
Call receiving
Call issuing
SMS
MMS
Ringtone, logo, game downloading
Services
Internet browsing
Consulting messaging services
National (%)
Urban area (%)
Rural area (%)
39,7
96,7
100
0,2
0,4
1,5
13,8
15,3
77,6
95,3
100
0,2
0,4
1,4
12,2
13,5
73,2
95,5
100
0
0
0
0
0
Consultation de�messagerie lectronique
Navigation sur Internet
Services dÕinformationsvocaux payants
� �T l chargement desonneries, logos, jeux
Mms
Sms
Emission d«appels
�R ception d«appels
National(%)Milieu urbain(%)Milieu rural
Call receiving
Call issuing
SMS
MMS
Ringtone, logo, game downloading
Services
Internet browsing
Consulting messaging services
National (%)
Urban area (%)
Rural area (%)
Mobile telephone usage
July 2005
www.anrt.net.ma
28ANRT – ICT indicators collection survey
Personal computers
PC equipement indicators
Househ olds pen etration Population pen etration Househ olds pen etration Population pen etration
Personal computers penetration
July 2005
www.anrt.net.ma
29ANRT – ICT indicators collection survey
Personal computers
3,00,620,62In millions
18,0%2,1%11,0%In %
Overall Population penetration (users)
Overall Population penetration
Householdspenetration
Personal Computer
PC equipement indicators- A low computers penetration within the households
- … but a real growth potential
3,913,2%PC purchase in the coming 12 months
MillionsPopulation (%)PC market potential
July 2005
www.anrt.net.ma
30ANRT – ICT indicators collection survey
ComputersUsage reasons
The « useful » usage doesn ’t appear at the head of usages claimedby individuals.
Computer usage reasonsBase : Individuals with personal cmputer at home
83,8
60,2
100
1,5
6,3
6,3
24
33,9
63,1
66,5
79,6
1,4
6
6,1
23,2
34,8
63,9
66,2
80,5
0
0
0
58,2
0
On line buying
Administrativework
Learning/Search
Internet (info search., messaging, …)
Homeworking
Games
Office type work (mail,,account, …
Leisure (photography, )
National (%)
Urban zone (%)
Rural zone (%)
July 2005
www.anrt.net.ma
31ANRT – ICT indicators collection survey
ComputersReasons for non equipement : The Price
Reasons for non-équipement % rural Reasons for non-
équipement % urban
Illiteracy 50,8 Too costy 55,3
Too costy 30,1 No need 27,0
No need 22,4 Illeteracy 24,2
Lack of means 17,0 Too complicated to use 20,0
Too complicated to use 16,1 Lack of means 4,9
q p p
0,17
4,5
4
3,5
15,6
19
73,9
0,15
0,4
6
7,9
16,2
18,5
73,7
0
43,7
22,3
21,7
0
14,4
72,4
En utilise un au travailou à l école
Manque de temps
Analphabétisme
Manque de moyens
Utilisation tropcompliquée
Pas de besoin
Prix trop élevé
National (%)
Milieu urbain (%)
Milieu rural (%)
q p p
0,17
4,5
4
3,5
15,6
19
73,9
0,15
0,4
6
7,9
16,2
18,5
73,7
0
43,7
22,3
21,7
0
14,4
72,4
En utilise un au travailou à l école
Manque de temps
Analphabétisme
Manque de moyens
Utilisation tropcompliquée
Pas de besoin
Prix trop élevé
National (%)
Milieu urbain (%)
Milieu rural (%)
Too costly
No need
Too complicatedto use
Lack of means
Illiteracy
Lack of time
Use of one at work or at school
National (%)
Urban area (%)
Rural area (%)
q p p
0,17
4,5
4
3,5
15,6
19
73,9
0,15
0,4
6
7,9
16,2
18,5
73,7
0
43,7
22,3
21,7
0
14,4
72,4
En utilise un au travailou à l école
Manque de temps
Analphabétisme
Manque de moyens
Utilisation tropcompliquée
Pas de besoin
Prix trop élevé
National (%)
Milieu urbain (%)
Milieu rural (%)
q p p
0,17
4,5
4
3,5
15,6
19
73,9
0,15
0,4
6
7,9
16,2
18,5
73,7
0
43,7
22,3
21,7
0
14,4
72,4
En utilise un au travailou à l école
Manque de temps
Analphabétisme
Manque de moyens
Utilisation tropcompliquée
Pas de besoin
Prix trop élevé
National (%)
Milieu urbain (%)
Milieu rural (%)
Too costly
No need
Too complicatedto use
Lack of means
Illiteracy
Lack of time
Use of one at work or at school
National (%)
Urban area (%)
Rural area (%)
Base : Individuals without a PC at home, but intending to buy one in the coming 12 months
Reasons for not using a PC
July 2005
www.anrt.net.ma
32ANRT – ICT indicators collection survey
Internet
Internet equipement indicators- Very low Internet penetration rate within the households, 6 times more
individuals connecting outside home. - Given this rate, the pourcentage of high speed access is interesting and
prefigure an accelerate adoption of access in Morocco.Internetaccess at home
Penetration withinhouseholds
Penetr ation in theOverall population
Potential usersnumber
% 2,1% 0,4% 2,2%
In millions 0,12 0,12 0,6Including High Speed (ADSL) 1,2% 0,2% 1,1%
In millions (0,05) (0,05) (0,3)Internet users outside home
% 12%
In millions 3,7Including High Speed (ADSL) 8,2%
In millions 2,4
July 2005
www.anrt.net.ma
33ANRT – ICT indicators collection survey
Internet
Internet equipement indicators- …real potential for home access
- A large number of Internet Users compared to the low householdsequipement (individuals uses strongly access outside home)
Internet Users As part of the population in millions
During the last month 12,4% 3,7Internet users Level 1
in december 2004 11,8% 3,5
During the last 12 mois 12,5% 3,8Internet users Level 2
During year 2004 12,1% 3,6
0,6812,1%Intention to have an Internet access in the coming 12 months
Households (Millions)Households (%)Market potential for Home access
July 2005
www.anrt.net.ma
34ANRT – ICT indicators collection survey
Internet
Man58%
Woman42%
Man59%
Woman41%
Breakdown by sex of individuals claiming to have accessed the Internet during the past month.
Breakdown by sex of persons claiming to have accessed the Internet during the past 12 months.
July 2005
www.anrt.net.ma
35ANRT – ICT indicators collection survey
Internet and IndividualsHome-based access
Among households equiped with an Internet connection at home, dial-up access is still the dominant connection mode, ADSL already boasts a 45% share of the market (at home connections).
ADSL; 45,0%
Flate rate; 7 ,1%Tel. line without
subscript ion; 9 ,0%
Tel. line with subscript ion;
35,1%
Don't know; 3,8%
July 2005
www.anrt.net.ma
36ANRT – ICT indicators collection survey
Internet and IndividualsInternet access outside the home
For individuals without Internet access at home, public points of access(Internet cafes) are the main mode of connexion outside the home.
Note the significant connexion on the study location in the rural zone.
Internet Access places outside the home following the location environmentBase : Individuals with Internet access only outside the home
1,2
9,4
12,7
89,1
1,1
10,2
11,9
0
78,6
0
21,3
88,4
Chez des amis
Lieu d étude
Travail
Point d accès public
National (%)
Milieu urbain (%)
Milieu rural (%)
Public points of access
Workplace
Study location
At friendsNational (%)
Urban area (%)
Rural area (%)
1,2
9,4
12,7
89,1
1,1
10,2
11,9
0
78,6
0
21,3
88,4
Chez des amis
Lieu d étude
Travail
Point d accès public
National (%)
Milieu urbain (%)
Milieu rural (%)
Public points of access
Workplace
Study location
At friendsNational (%)
Urban area (%)
Rural area (%)
July 2005
www.anrt.net.ma
37ANRT – ICT indicators collection survey
Internet and IndividualsConnection spending
The average monthly spending of Individuals for Internet is mainlyless than 150 DH (79%).
Average Internet spending per month following the location environmentBase : Individuals with Internet access
72,6
0
0
0
0
24,1
38
17,3
3,4
5,8
10,1
1,2
26,8
36,9
16,8
3,2
5,5
9,5
18,6
8,8
1,1
Moins de 50D H
E ntre 50 -100D H
E ntre 100 -150D H
E ntre 150 - 200D H
E ntre 200 -250D H
E ntre 250 -500D H
P lus de 500D H
N ational (% )
Milieu urbain (% )
Milieu rural (% )
U p to 500 D H
250 – 500 D H
200 – 250 D H
150 – 200 D H
100 – 150 D H
50 – 100 D H
< 50 D H
N ation al (% )
U rban area (% )
R ural area (% )
72,6
0
0
0
0
24,1
38
17,3
3,4
5,8
10,1
1,2
26,8
36,9
16,8
3,2
5,5
9,5
18,6
8,8
1,1
Moins de 50D H
E ntre 50 -100D H
E ntre 100 -150D H
E ntre 150 - 200D H
E ntre 200 -250D H
E ntre 250 -500D H
P lus de 500D H
N ational (% )
Milieu urbain (% )
Milieu rural (% )
U p to 500 D H
250 – 500 D H
200 – 250 D H
150 – 200 D H
100 – 150 D H
50 – 100 D H
< 50 D H
N ation al (% )
U rban area (% )
R ural area (% )
July 2005
www.anrt.net.ma
38ANRT – ICT indicators collection survey
Internet and IndividualsInternet usages
The main Internet Usages are dominated by information search andleisurs.
Internet usages following the location environment
Base : Individuals with Internet connection
0
21,8
14,6
77,7
91,6
2,2
1,9
10,5
46,7
38,5
46
62,5
95,7
2,1
2,7
9,9
15,2
37,5
44,1
63,6
95,7
14,7
20,9
0
Banque en ligne
Acheter en ligne
Accomplir des formalités administratives
Formation (études, apprentissage personnel}
Téléphoner (skype, …)
Communiquer (messageries électroniques ouinstantanées)
Loisirs (jeux, musique, …)
Rechercher des informations
National(%)Milieu urbain(%)Milieu rural
Information search
Leisures (games, music..;)
Communication (instant or electronic messaging)
Telephone (Skype, etc.)
Training (studies, personal apprenticeship)
Administrative tasks
Online buying
Online banking
National (%)
Urban area (%)
Rural area (%)
0
21,8
14,6
77,7
91,6
2,2
1,9
10,5
46,7
38,5
46
62,5
95,7
2,1
2,7
9,9
15,2
37,5
44,1
63,6
95,7
14,7
20,9
0
Banque en ligne
Acheter en ligne
Accomplir des formalités administratives
Formation (études, apprentissage personnel}
Téléphoner (skype, …)
Communiquer (messageries électroniques ouinstantanées)
Loisirs (jeux, musique, …)
Rechercher des informations
National(%)Milieu urbain(%)Milieu rural
Information search
Leisures (games, music..;)
Communication (instant or electronic messaging)
Telephone (Skype, etc.)
Training (studies, personal apprenticeship)
Administrative tasks
Online buying
Online banking
National (%)
Urban area (%)
Rural area (%)
July 2005
www.anrt.net.ma
39ANRT – ICT indicators collection survey
Internet and IndividualsInternet factors seen as negative : Content and Price
Internet factors seen as negative following the location environnement
0
43,2
9,4
8,2
16,8
46,8
57,4
8,2
11,1
15,8
46,3
56,9
8,9
53,4
31,9
Pas suffisamment decontenu local
Pas suffisamment de pointcollectifs d´accès
Mauvaise qualité du débit /manque de confort
d´utilisation
Prix trop elevé
Mauvais contenu pour lesenfants
National(%)Milieu urbain(%)Milieu rural
Bad content for children
Too costly
Insufficient speed/not user friendly
Inadequate number of collective access points
Insufficient local content
National (%)
Urban area (%)
Rural area (%)
0
43,2
9,4
8,2
16,8
46,8
57,4
8,2
11,1
15,8
46,3
56,9
8,9
53,4
31,9
Pas suffisamment decontenu local
Pas suffisamment de pointcollectifs d´accès
Mauvaise qualité du débit /manque de confort
d´utilisation
Prix trop elevé
Mauvais contenu pour lesenfants
National(%)Milieu urbain(%)Milieu rural
Bad content for children
Too costly
Insufficient speed/not user friendly
Inadequate number of collective access points
Insufficient local content
National (%)
Urban area (%)
Rural area (%)
July 2005
www.anrt.net.ma
40ANRT – ICT indicators collection survey
Internet and IndividualsElectronic Commerce : Reasons for lack of interest
The lack of conceived usefullness is the major obstacle for onlinebuying ahead of Security issues.
Rank Claimed Reasons National (%)
1 lack of conceived usefullness 46,12 Availability of products is unsatisfactory 38,33 On line prices too high 334 Security issues for transactions 255 Need International credit card for payment 24,16 Confidence issue 14,87 Ignore the use of Internet 4,28 Lack of selling on line services 3,79 Lack of means 3,610 Deadline for delivery 2,8
www.anrt.net.ma
The results
Businesses
July 2005
www.anrt.net.ma
42ANRT – ICT indicators collection survey
Contextual elementsGeographical breakdown
Fes4%
Mohammedia2%
Other cities14%
Casablanca49%
Marrakech4%Tanger
7%
Rabat9%
Agadir11%
• About the half of businesses are located in Casablanca.
• Three cities (Casablanca, Rabat andAgadir) concentrate over 60% of businesses.
July 2005
www.anrt.net.ma
43ANRT – ICT indicators collection survey
Contextual elementsBreakdown by type of activity and size
• The Industrial/Manifactoring sectorcomprises more than 50% of businesses and more than 57% of employees.
• The technological sector represents8% of businesses, but only 1,5% of employees.•=> A sector made of very small andmedium businesses.
0
10
20
30
40
50
60
70
Techno. Sect PrimarySect.
Indus/Manif. Sec. Serv./Transp. Sect.
Depends on businesses number Depends on employees number
30%
25%22%
4%
0%
5%
10%
15%
20%
25%
30%
35%
Management rate
Techno. Sector Primary Services/Transp Indus/Manufa
• Management rates very diverses fromsector to an other. Over 30% for the technological sector and 4% for the Industrial/Manufactoring sector.
July 2005
www.anrt.net.ma
44ANRT – ICT indicators collection survey
Businesses EquipementNumber of computers per employee
The equipement vary from simple to double on average, comparing the technological sector and the Industrial/building sector.
0,66
0,41 0,43
0,29
0
0,1
0,2
0,3
0,4
0,5
0,6
0,7
Ordinateur/employé
Secteur techno Primaire Services/Transp Indus/Construction
Computers per employee
Technological sector Primary sector Service/Transport sector Manufacturing/Building sector
0,66
0,41 0,43
0,29
0
0,1
0,2
0,3
0,4
0,5
0,6
0,7
Ordinateur/employé
Secteur techno Primaire Services/Transp Indus/Construction
Computers per employee
Technological sector Primary sector Service/Transport sector Manufacturing/Building sector
July 2005
www.anrt.net.ma
45ANRT – ICT indicators collection survey
Internet accessConnected Businesses
A high level of connection on average, with widevariations between sectors.
Proportion of Businesses connected following the type of activity
84
92
86
96
78
80
82
84
86
88
90
92
94
96
98
Sect.Techno. Sect. Primaire Sect. Indus/Constr. Sect. Serv./Transp.
%
Technological sector Primary sector Service/Transport sector Manufacturing/Building sector
84
92
86
96
78
80
82
84
86
88
90
92
94
96
98
Sect.Techno. Sect. Primaire Sect. Indus/Constr. Sect. Serv./Transp.
%
Technological sector Primary sector Service/Transport sector Manufacturing/Building sector
July 2005
www.anrt.net.ma
46ANRT – ICT indicators collection survey
Internet accesseConnection modes
Connection modes favouring ADSL solutions.
Coexistence of many solutions within the same firm.
Low Speed21%
ADSL/Cable67%
Leased Lines10%
Others2%
July 2005
www.anrt.net.ma
47ANRT – ICT indicators collection survey
Internet accessInternet access witin businesses
Connection rates very differentdepending on the sectors.
A connection rate of « only » 40% in the technological sector and under20% in the Industrial/Building sector.
40%
26%
19%
26%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Techno. Sect. Primary. Sect Indus/Buil. Sect. Serv./Transp. Sect.
Proportion of office computers connected to the Internet
July 2005
www.anrt.net.ma
48ANRT – ICT indicators collection survey
Internet usagesIntranet existence
The size of the firm within the same sector has an important impact on the Intranet existence.
The Technological sector and the Services/Transport sector are the more equiped.
0,00
0 ,20
0 ,40
0 ,60
0 ,80
1 ,00
1 ,20
de 4 à 9 de 10 à 19 de 20 à 49 de 50 à 99 de 100 à 299 p lus de 300
Effe c ti fs
Part
des
entre
pris
es d
ispo
sant
d'u
n in
trane
t
S ec teur tec hno S ec teur p rim a ireS ec teu r indus trie /c ons truc t ion S ec teur s e rvic es / t rans port
T ech n o lo g ic a l s ec tor
M an u fac tu r in g /B u ild in g s ec tor
P r im ar y s ec tor
S er vic e /T r an s p ort s ec tor
Prop
ortio
n of
firm
s w
ith In
trane
tEm
ploy
ees
0 ,00
0 ,20
0 ,40
0 ,60
0 ,80
1 ,00
1 ,20
de 4 à 9 de 10 à 19 de 20 à 49 de 50 à 99 de 100 à 299 p lus de 300
Effe c ti fs
Part
des
entre
pris
es d
ispo
sant
d'u
n in
trane
t
S ec teur tec hno S ec teur p rim a ireS ec teu r indus trie /c ons truc t ion S ec teur s e rvic es / t rans port
T ech n o lo g ic a l s ec tor
M an u fac tu r in g /B u ild in g s ec tor
P r im ar y s ec tor
S er vic e /T r an s p ort s ec tor
Prop
ortio
n of
firm
s w
ith In
trane
tEm
ploy
ees
July 2005
www.anrt.net.ma
49ANRT – ICT indicators collection survey
Internet usagesUsage of the Intranet
The Intranet is used mainly for administrative management and mailing purposes, But less used as a tool for the production optimization.
gestion administrative
messagerie interne
information événementielle
gestion de la production
gestion des ressources matérielles
gestion commerciale
échange de documents
gestion des ressources humaines gestion des
informations
Human resourcemanagement
Information management
Administrative management
Internal messaging
event-based information
Production
management
material resource management
Commercial management
Exchange of documents
gestion administrative
messagerie interne
information événementielle
gestion de la production
gestion des ressources matérielles
gestion commerciale
échange de documents
gestion des ressources humaines gestion des
informations
Human resourcemanagement
Information management
Administrative management
Internal messaging
event-based information
Production
management
material resource management
Commercial management
Exchange of documents
July 2005
www.anrt.net.ma
50ANRT – ICT indicators collection survey
Internet usagesExistence of a web site
On average 38% of businesses have a web site
47,4%
36,0%
26,4%
57,1%
0,0%
10,0%
20,0%
30,0%
40,0%
50,0%
60,0%
70,0%
Sect.Techno. Sect. Primaire Sect. Indus/Constr. Sect. Serv./Transp.
part
des
entre
pris
es d
ispo
sant
d'u
n si
te w
eb
Technological sector Primary sector Manufacturing/Building sector Service/Transport sector
Prop
ortio
n of
firm
s w
ith a
web
site
July 2005
www.anrt.net.ma
51ANRT – ICT indicators collection survey
Internet usagesWeb site development modes
The technological sector is the one outsourcing less the development of the web site.
Proportion of firms designing their web site internally
78%
56%
39%
32%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Sect.Techno. Sect. Primaire Sect. Indus/Constr. Sect. Serv./Transp.
% d
es e
ntre
pris
es d
ével
oppa
nt le
ur s
ite W
eb e
n in
tern
e
Technological sector Primary sector Manufacturing/Building sector Service/Transport sector
Prop
ortio
n of
firm
s pr
actis
ing
in-h
ouse
web
site
con
stru
ctio
n
78%
56%
39%
32%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Sect.Techno. Sect. Primaire Sect. Indus/Constr. Sect. Serv./Transp.
% d
es e
ntre
pris
es d
ével
oppa
nt le
ur s
ite W
eb e
n in
tern
e
Technological sector Primary sector Manufacturing/Building sector Service/Transport sector
Prop
ortio
n of
firm
s pr
actis
ing
in-h
ouse
web
site
con
stru
ctio
n
July 2005
www.anrt.net.ma
52ANRT – ICT indicators collection survey
Internet usagesOn line trading
Proportion of businesses purchasing online
Proportion of Businesses selling online
The B to B is relatively less developedthan the e-commerce but in the bothcases, only few businesses are concerned.
11%
12% 12%
18%
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
20%
Sect.Techno. Sect. Primaire Sect. Indus/Constr. Sect. Serv./Transp.Entr
epris
es d
écla
rant
effe
ctué
es d
es a
chat
s en
lign
e
Technological sector Primary sector Manufacturing/Building sector Service/Transport sector
Firm
s cl
aim
ing
to h
ave
mad
e on
line
purc
hase
s
11%
12% 12%
18%
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
20%
Sect.Techno. Sect. Primaire Sect. Indus/Constr. Sect. Serv./Transp.Entr
epris
es d
écla
rant
effe
ctué
es d
es a
chat
s en
lign
e
Technological sector Primary sector Manufacturing/Building sector Service/Transport sector
Firm
s cl
aim
ing
to h
ave
mad
e on
line
purc
hase
s
17
9
17
12
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
Sect.Techno. Sect. Primaire Sect. Indus/Constr. Sect. Serv./Transp.
Entre
pris
es d
écla
rant
avo
ir l'
inte
ntio
n d'
effe
ctue
r des
ve
ntes
en
ligne
dan
s le
s 12
pro
chai
ns m
ois
Technological sector Primary sector Manufacturing/Building sector Service/Transport sectorFirm
s st
atin
g th
eir i
nten
tion
to o
ffer o
nlin
e sa
les
with
in th
e ne
xt 1
2 m
onth
s
17
9
17
12
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
Sect.Techno. Sect. Primaire Sect. Indus/Constr. Sect. Serv./Transp.
Entre
pris
es d
écla
rant
avo
ir l'
inte
ntio
n d'
effe
ctue
r des
ve
ntes
en
ligne
dan
s le
s 12
pro
chai
ns m
ois
Technological sector Primary sector Manufacturing/Building sector Service/Transport sectorFirm
s st
atin
g th
eir i
nten
tion
to o
ffer o
nlin
e sa
les
with
in th
e ne
xt 1
2 m
onth
s