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Presentación de PowerPoint - cf.cdn.unwto.orgcf.cdn.unwto.org/sites/all/files/pdf/04_ms_amaia_update_.pdf · ERP/CRM INTERNET OF THINGS INFRASTRUCTURE . Reputation . 2012 Nuevas

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Page 1: Presentación de PowerPoint - cf.cdn.unwto.orgcf.cdn.unwto.org/sites/all/files/pdf/04_ms_amaia_update_.pdf · ERP/CRM INTERNET OF THINGS INFRASTRUCTURE . Reputation . 2012 Nuevas
Page 2: Presentación de PowerPoint - cf.cdn.unwto.orgcf.cdn.unwto.org/sites/all/files/pdf/04_ms_amaia_update_.pdf · ERP/CRM INTERNET OF THINGS INFRASTRUCTURE . Reputation . 2012 Nuevas

FACULTAD DE CIENCIAS GASTRONÓMICAS CENTRO DE INVESTIGACIÓN E INNOVACION ÁREA TURISMO GASTRONÓMICO Máster en turimo gastronómico Proyectos de investigación turismo gastronómico

en la era digital

Page 3: Presentación de PowerPoint - cf.cdn.unwto.orgcf.cdn.unwto.org/sites/all/files/pdf/04_ms_amaia_update_.pdf · ERP/CRM INTERNET OF THINGS INFRASTRUCTURE . Reputation . 2012 Nuevas

DIGITAL

R(EVOLUTION)

ARE WE READY?

Page 4: Presentación de PowerPoint - cf.cdn.unwto.orgcf.cdn.unwto.org/sites/all/files/pdf/04_ms_amaia_update_.pdf · ERP/CRM INTERNET OF THINGS INFRASTRUCTURE . Reputation . 2012 Nuevas

# FOOD TRAVELLER EXPERIENCE

Keeping the foddie at hearth everything we do

# FOOD TOURISM VALUE CHAIN

Page 5: Presentación de PowerPoint - cf.cdn.unwto.orgcf.cdn.unwto.org/sites/all/files/pdf/04_ms_amaia_update_.pdf · ERP/CRM INTERNET OF THINGS INFRASTRUCTURE . Reputation . 2012 Nuevas

# SMART DECISIONS FOR

SMART GASTRONOMIC

DESTINATIONS

USING BIG DATA

Page 6: Presentación de PowerPoint - cf.cdn.unwto.orgcf.cdn.unwto.org/sites/all/files/pdf/04_ms_amaia_update_.pdf · ERP/CRM INTERNET OF THINGS INFRASTRUCTURE . Reputation . 2012 Nuevas

Online Reputation Study of the Restaurants of the three Basque Capitals

# GETTING RESULTS FROM BIG DATA

Page 7: Presentación de PowerPoint - cf.cdn.unwto.orgcf.cdn.unwto.org/sites/all/files/pdf/04_ms_amaia_update_.pdf · ERP/CRM INTERNET OF THINGS INFRASTRUCTURE . Reputation . 2012 Nuevas

# DIGITAL FOOD TRAVELLER FINGER

PRINT “Online ratings and reviews are now playing a major role in tourism”

Page 8: Presentación de PowerPoint - cf.cdn.unwto.orgcf.cdn.unwto.org/sites/all/files/pdf/04_ms_amaia_update_.pdf · ERP/CRM INTERNET OF THINGS INFRASTRUCTURE . Reputation . 2012 Nuevas

# REVIEWS GROWTH

2015

2016

Page 9: Presentación de PowerPoint - cf.cdn.unwto.orgcf.cdn.unwto.org/sites/all/files/pdf/04_ms_amaia_update_.pdf · ERP/CRM INTERNET OF THINGS INFRASTRUCTURE . Reputation . 2012 Nuevas

# REPUTATION

Page 10: Presentación de PowerPoint - cf.cdn.unwto.orgcf.cdn.unwto.org/sites/all/files/pdf/04_ms_amaia_update_.pdf · ERP/CRM INTERNET OF THINGS INFRASTRUCTURE . Reputation . 2012 Nuevas

# REPUTATIONAL MAP

ESTABLISHMENTS OPINIONS

Page 11: Presentación de PowerPoint - cf.cdn.unwto.orgcf.cdn.unwto.org/sites/all/files/pdf/04_ms_amaia_update_.pdf · ERP/CRM INTERNET OF THINGS INFRASTRUCTURE . Reputation . 2012 Nuevas

# MICROSEGMENTATION

Page 12: Presentación de PowerPoint - cf.cdn.unwto.orgcf.cdn.unwto.org/sites/all/files/pdf/04_ms_amaia_update_.pdf · ERP/CRM INTERNET OF THINGS INFRASTRUCTURE . Reputation . 2012 Nuevas

# RECOMENDACIONES

Page 13: Presentación de PowerPoint - cf.cdn.unwto.orgcf.cdn.unwto.org/sites/all/files/pdf/04_ms_amaia_update_.pdf · ERP/CRM INTERNET OF THINGS INFRASTRUCTURE . Reputation . 2012 Nuevas

H 2 H

THE DIGITAL TRANSFORMATION IS

HUMAN INTERPRETATION OF DATA

NEW PROFESSIONAL PROFILES

NEW SKILLS, TRAINING

Page 14: Presentación de PowerPoint - cf.cdn.unwto.orgcf.cdn.unwto.org/sites/all/files/pdf/04_ms_amaia_update_.pdf · ERP/CRM INTERNET OF THINGS INFRASTRUCTURE . Reputation . 2012 Nuevas

ขอบคุณมาก K̄HXBKHUṆ MĀK

THANK YOU VERY MUCH

MUCHAS GRACIAS