Since 1990, Fundación El Otro has aimed at participating in the settlement of equity through the promotion of citizenship

participation in public affairs, the exercise of citizenship rights and through contribution to the sustainable development achievement.

The strategy to achieve this goal consists in the development of actions, working jointly with public and private organizations and with

other civil society organizations, in relation with the three areas of interest, sustainability, local development and strengthening of

citizenship, which are considered a priority for development.

Actions planned for each of these areas are:

1. SUSTAINABILTY 2. LOCAL DEVELOPMENT

3. STRENGTHENING OF CITIZENSHIP

Creation of contents as regards participation in national, regional or international processes, related to human rights, social responsibility and sustainable development.

Design, development and evaluation of action programs and of accountability tools related to human rights, social responsibility and sustainable development.

Implementation of processes of due diligencein value chains.

SUSTAINABILTY

Research on organizational ways adopted by the development in poverty contexts.

Design and development of actions of sensitivity, training and awareness for the incidence on public policies related to sustainable local development.

Implementation of processes of change in value chains.

LOCAL DEVELOPMENT

Design, development and evaluation of mechanisms of information and grievance related to the empowerment and recovery of groups in contexts of social vulnerability.

Development, implementation and monitoring of tools of public access to the information related to social and environmental impacts (real or potential).

Design and development of sensitivity and training campaigns as regards citizenship participation in public affairs, exercise of citizenship rights and education for sustainable development and for adoption of sustainable lifestyles.

STRENGTHENING OF CITIZENSHIP

SUSTAINABILTY:

Creation of contents as regards participation in national, regional or international processes, related to human rights, social responsibility

and sustainable development.

SOME ACTIONS TAKEN:

Participation in the United Nations Forum on Business and Human Rights

Participation in the revision process of the OECD Guidelines for MNEs (2011)

Participation in ISO standards development processes: ISO 26000:2010 Guidance on social responsibility as nominated experts, ISO 26000 PPO members and in ISO 20400 Sustainable Procurement (still in process).

Participation in IRAM (the National Standardization Body) as a member of the Social Responsibility Strategic Committee, Environment Strategic Committee, and co-author of Referential Norms: a) Quality Occupational Management System developed under the special appointment of the National Ministry of Labor; b) Management system of the identi�cation and engagement with stakeholders.

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This process, characterized by a decision making methodology based on consensus, allowed the harmonization of global knowledge, interests and expectations in relation with social responsibility.

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ISO 26000 - About legitimacy of Process and its contents

99 countries represented

450 nominated experts from 6 stakeholder groups (consumers; government; industry; labour; non-governmental organizations (NGOs); and service, support, research, academics and others.)

210 nominated observers

42 liaison organizations

It is the responsibility of an organization (1) for the impacts of its decisions and activities on society and the environment,

through transparent and ethical behaviour that:

NOTE 1 Activities include products, services and processes.NOTE 2 Relationships refer to an organization's activities within its sphere of in�uence.

(1) Public and Private organizations with or without business purposes.

ISO 26000 - Definition of social responsibility

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contributes to sustainable development, including health and the welfare of society;

takes into account the expectations of stakeholders ;

is in compliance with applicable law and consistent with international norms of behaviour; and

is integrated throughout the organization and practised in its relationships.

Schematic Overview of ISO 26000

Planning for future needs must take into consideration current use and ef�ciency of resources in order to better plan for tomorrow.

In order to achieve sustainable development, Public and Private organizations are responsible for reducing their environmental and social impacts.

For that reason governments should consider that the whole city system needs to be taken into consideration.

Is sustainable development possible?

• 1/24 federal entities and DC of Argentina

• 202 km2 where nearly 3 million people live

• It is the center of the AMBA – Metropolitan Area of Buenos Aires with a population of 12 million (32% of the total population of Argentina).

• It is the largest urban area of Argentina and the second of South America, Iberoamerica and the south hemisphere.

• Permanent and daily �ow of people, services and goods produced in the city, makes all public policies impacting on the levels of welfare of the residents, so that the demands of sustainable management are continuously increasing and require greater transparency and accountability.

Taking into consideration the strategic position of the City of Buenos Aires, we have decided to promote the implementation of the ISO Sustainable development of Communities - Indicators for city services and quality of life, as a reference to evaluate service delivery and quality of life of a city.

Why Buenos Aires City?

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Provides a uniform approach to what is measured, and how that measurement is to be undertaken in a city, municipality or local government;

Allows measure its performance in a comparable and veri�able manner, irrespective of size and location; and

Can be used to track and monitor a city’s progress on city service performance and quality of life and assist cities in setting targets and monitoring achievements.

Cities need indicators to measure their performance. Existing indicators are often not standardized, consistent, or comparable over time or across cities.

This set of standardized indicators, developed with an holistic and integrated approach to sustainable development:

Why ISO 37120:2014?

AIM OF THE NORM: Help city managers, planners, politicians, entrepreneurs, researchers and other professionals to focus on key issues and implement public policies designed to achieve more sustainable, resilient, attractive and prosperous cities. 

17 AREAS COVERED BY THE STANDARD:Economy, Education, Energy, Environment, Finance, Emergency Response, Governance, Health, Recreation, Safety, Housing, Solid Waste, Telecommunications and Innovation, Transportation, Urban Planning, Sewage, water and sanitation. 

GOALS OF THE 100 INDICATORS (46 Core and 54 Supporting): To allow city entities:1- to evaluate their performance and measure their progress over time, with the ultimate goal of improving the quality of life and sustainability.2-to be comparable with other cities through an uniform approach.

About the ISO 37120:2014

AIM OF THE ORGANIZATION +

PERSONAL SUSTAINABILITY LEADERSHIP WITHIN THE ISO 26000 FRAMEWORK

How was it possible to implement the ISO 37120 in the City of Buenos Aires?

Aleandra Scafatti – GCABA Buenos Aires CityModern and sustainable city Department

Adriana Rosenfeld – ISO 26000 expert - ArgentinaNational University of Lujan and IRAM leader of the

process of development of the norm.

Cristina López – ISO 26000 expert - ArgentinaPresident of Fundación el otro

Expected benefits of the implementation

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To have an internationally agreed framework oriented to achieving sustainability planning;

To enable benchmarking to improve local planning and governance;

To facilitate informed decision making for policy makers and city managers;

To encourage the provision of more effective services; To promote learning among cities and recognition of international entities that impacts on leverage �nancing; To increase transparency for attracting investment;

To gather comparable data.

MethodologyMethodology for calculating the indicators was based on:

1. The basis of calculation de�ned in the standard for each of the essential or additional indicators,

2. The identi�cation of the primary data necessary for the calculation of each of the indicators

3. The identi�cation of additional information required for ensuring the implementation of the methodological criterium of the standard.

4. The compilation and analysis of the raw data provided by the government

5. The development of a validation process through the review of all information provided source.

Total of 130 primary data identi�ed

Methodology: Primary data dump form

Primary data Observations Value Origin of the information Date of information

Responsible for providing the information

Date of reception

of the information

Aditional information

required

Number of number of working-age city residents available for work (total labour force)

http://www.buenosaires.gob.ar/areas/haci-enda/sis_estadistico/ir_2014_635.pdf

http://www.buenosaires.gob.ar/areas/ha-cienda/sis_estadistico/anu_estadistico/08/web08/dyc.htm

Cedem, Dirección General de Estadística y Censos (Ministerio de Hacienda gcba), en base a datos de indec, Encuesta Permanente de Hogares (eph)

of residents economically actives

Methodology used to the calculation

Number of working-age city residents who during the survey reference period are available for work, and seeking work

Must include resi-dents were not in paid employment or self-employ-ment, but are available for work and seeking one.

84.000 people

http://www.buenosaires.gob.ar/areas/ha-cienda/sis_estadistico/ir_2014_635.pdf

http://www.buenosaires.gob.ar/areas/ha-cienda/sis_estadistico/anu_estadistico/08/web08/dyc.htm

ene-14

Cedem, Dirección General de Estadística y Censos (Ministerio de Hacienda gcba), en base a datos de indec, Encuesta Permanente de Hogares (eph)

14/10/2014unemployed Methodology uses to the calculation

COMPILATION OF INFORMATIONThe period of compilation of information was from 31 October 2014 until 19 December 2014.

REPORT ANNEX AND INDICATORSSome of the �nal results are shown below:

Methodology: Presentation of final results

INDICATORS CALCULATED/ NOT CALCULATED

TYPE OF INDICATORS INFORMEDCore / Supporting Core / Supporting

TYPE OF NOT INFORMED INDICATORS

ThemesNorm Indicators

GCABA - ISO 37120 IndicatorsOthers

indicators informed

NOT INFORMED INFORMED

Total Core Supporting Total Core Supporting Total Core Supporting

5 Economy 7 3 4 2 1 1 5 2 3 0

6 Education 7 4 3 0 0 0 7 4 3 0

7 Energy 7 4 3 6 4 2 1 0 1 0

8 Environment 8 3 5 6 1 5 2 2 0 0

9 Finance 4 1 3 0 0 0 4 1 3 0

10 Fire and emergency response 6 3 3 2 0 2 4 3 1 0

11 Governance 6 2 4 3 0 3 3 2 1 0

12 Health 7 4 3 2 0 2 5 4 1 0

13 Recreation 2 0 2 2 0 2 0 0 0 1

14 Safety 5 2 3 1 0 1 4 2 2 0

15 Shelter 3 1 2 0 0 0 3 1 2 0

16 Solid waste 10 3 7 2 0 2 8 3 5 0

17 Telecommunications and innovation 3 2 1 0 0 0 3 2 1 0

18 Transportation 9 4 5 3 1 2 6 3 3 0

19 Urban planning 4 1 3 0 0 0 4 1 3 0

20 Wastewater 5 5 0 4 4 0 1 1 0 0

21 Water and sanitation 7 4 3 4 1 3 3 3 0 0

Totals 100 46 54 37 12 25 63 34 29 1

5 Ec

onom

y

13 R

ecre

atio

n

9 Fi

nanc

e

17 Te

leco

mm

unica

tions

and

inno

vatio

n

7 En

ergy

15 S

helte

r

11 G

over

nanc

e

19 U

rban

pla

nnin

g

6 Ed

ucat

ion

14 S

afet

y

10 F

ire a

nd

emer

genc

y re

spon

se

18 Tr

ansp

orta

tion

8 En

viro

nmen

t

16 S

olid

was

te

12 H

ealth

20 W

aste

wat

er

21 W

ater

and

sani

tatio

n

7

ISO 37120:2014 CABA

5

2 2

4 4 4 4 4

2 2

5 5 5

1

7 7 76

3 3 3 3 3 3 3

6 6

8 89

10

7 7

INDICATORS INFORMED BY THEME

Indicador Tipo Datos primarios Información suministrada

Unidad de medida

Consideraciones para el cálculo

Valor del indicador

5.1 Porcentaje de desempleo c

Número de residentes económicamen-te activos

1.610.000 personasAclaración: se consideró la población

económicamente activa (incluye 107000 de subocupados) 5%

Número de residentes desocupados 84.000 personas

5.2 Porcentaje del valor de las propiedades industriales y comerciales

c

-piedades consideradas industriales y/o

comerciales196.089.236.569 $

Aclaración: la información aportada no

-sideradas industriales y o comerciales,

-to” y “no exento”.

NO CALCULADO

propiedades980.446.182.843 $

5.3 Porcentaje de población por debajo de la línea de pobreza

c

Población viviendo por debajo de la línea de pobreza

11,6 % habitantesIndicador no calculado.

Se consideró el porcentaje infor-mado. 11,6 %

Total de población de la ciudad 2.890.151 habitantes

5.4 Porcentaje de residentes con empleo a tiempo completo

s

Número de residentes en edad laboral con empleo a tiempo completo

1.525.000 habitantes53%

Total de población de la ciudad 2.890.151 habitantes

5.5 Porcentaje de desempleo juvenil

sNúmero de jóvenes desocupados

19% habitantes

Indicador no calculado. Se consideró el porcentaje informado en

página 4 del documento aportado “Juven-tud” de la Unidad de Información, Monitoreo

y Evaluación del GCABA.

-ción joven a aquella que tiene entre 15 y

que la información debería referirse a individuos en edad laboral y menores de

24 años.

19%

Total de la fuerza laboral juvenil

5.6 Unidades económicas por cada 100.000 habitantes

sNúmero de unidades económicas 104.509

unidades eco-nómicas 3616

Total de población de la ciudad 2.890.151 habitantes

5.7 Nuevas patentes anuales por cada 100.000 habitantes

s

Total anual de nuevas patentes otorga-das a personas físicas residentes o per-sonas jurídicas radicadas en la ciudad

Información no aportada NO CALCULADO

Total de población de la ciudad 2.890.151 habitantes

1. INTERNATIONAL AND LOCAL FRAMEWORKS SHOULD BE CONSIDERED

International framework: UN / Sustainable development goalsObjective 17: To strengthen the means of implementation and revitalize the global partnership for sustainable development, whose goals include: Data, monitoring and accountability.

• 17.18 2020, improving the provision of support for capacity-building to developing countries, including least developed countries and small island developing States, with a view to signi�cantly increase the availability of timely, reliable data and high quality disaggregated by income, gender, age, race, ethnicity, immigration status, disability, geographic location and other relevant characteristics within national contexts

• 17.19 2030, leveraging existing initiatives to develop indicators to measure progress on sustainable development to complement the gross domestic product, and support the development of statistical capacity in developing countries.

Local regulatory framework:Decree No. 156/2012-Government Open 

Conclusions and Recommendations

2. EFFECTIVENESS OF THE PUBLIC MANAGEMENT SHOULD BE IMPROVED

GCABA has different areas/departments that generate scattered information, without any proper integration to facilitate access to it.

Opportunities for improvement:Development of a systematic generation of information to facilitate management and provide greater elements for an informed decision making model.

Some raw results:

• basic data related to 65% of the indicators are aligned with the criteria of the standard

• of the 130 data base required 25 were not provided

• of the 105 data provided 96 met the criterium of the standard and 9 show deviations in relation to those criterium which has led to their dismissal for calculation.

Conclusions and Recommendations

Homologation of the Results

ISO 37120:2014 is a Guidance not a Management System, for this reason it is not certi�able.

However, it is possible to homologate their results in relation with the pattern developed.

GENERAL PURPOSEStrengthen the management of municipalities providing tools that allow the generation of government policies and the development-oriented management of sustainable local development capabilities.

OBJECTIVES• Develop skills and knowledge in municipal agents on Social Responsibility, Sustainability, country commitment to the Sustainable Development Goals and particularly in the approach of the International Standard ISO 37120: 2014: Sustainable development in cities, indicators for urban services and quality of life.

• Evaluate the importance of creating a systematic collection of information to facilitate management and provide greater elements for making informed decisions that contribute to an effective strategic planning process model.

• Promote the development of a diagnostic sustainability of the municipality based on qualitative and quantitative data derived from the application of the methodology proposed by ISO 37120: 2014.

TARGET POPULATIONMunicipal agents from different areas: environment, public space, economic development, social development, education, health, safety, etc.

Future steps: A NEW APPROACH TOWARDS THE PROVINCE OF BUENOS AIRES