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NextGenerationTalentManagement:HowOnlinePlatformsWillPowertheFutureofWork

PREPARINGFORCHANGE

Speakers:§ DyanFinkhousen, DirectorOpenInnovation&AdvancedManufacturingGENIUSLINK,GeneralElectric- GlobalOperations

§ EricGilpin, SVP,Enterprise,Upwork

SponsoredBy:

How Online Platforms Will Power the Future of Work

Eric Gilpin - UpworkDyan Finkhousen - GE GENIUSLINK

Location dependent work is an Industrial Era relic

Jobs changed...

We are still doing this to ourselves...

… even though technology can bring the work to the worker

Future technology will make location even less relevant

Teams will look like movie crews

More people will make the leap to independent work

55MEstimated freelancer earnings in past year

Freelancing is on the rise

Source: Freelancing in America (2016) study commissioned by Freelancers Union and Upwork, administered by Edelman Berland

1 TRILLIONEstimated freelancer earnings in past year

63%Start freelancing more by choice

73%Technology is enabling freelancing

Companies are reinventing the workforce model with remote freelance talent

Countries covered by the 450 staff that builds 25% of the world’s websites via WordPress

45 60%Of the time delivered work faster and at a lower cost when compared to conventional methods

“Anything that can be digitized will be”- Nicholas Negroponte - MIT Professor

RETAIL TRANSPORTATION

LODGING WORK

World’s largest digital talent platform

$1B+WORK DONE

5M+CLIENTS

12M+FREELANCERS

180COUNTRIES

5,000+ Skills

IT & DEVELOPMENTWeb & mobile dev

Network adminWeb & mobile design

QA Testing

DESIGN & CREATIVEGraphic & Print

UX/UIIllustration

Video Editing

SALES & MARKETING

Email marketingSEO

Lead generationTelemarketing

CONTENTBlog & article writing

Technical writingEditing

Translation

OPERATIONSProject management

Virtual admin Web research

Customer service

On Demand Talent: Maximizing EnterpriseValue

GE YOU KNOW(1892) GE established as global industrial leader—providing exceptional quality products and services that people can rely on and produce results

STRATEGIC EXPERIMENT(2012) GE Corporate incubated the ability to harness the power of the crowd to increase quality, accessibility of information and resources, and speed to market

SHIFT TO SCALE(2015) GE Global Operations assumes responsibility GENIUSLINK—further expanding the boundaries of how the crowd can fluidly provide resource and intellectual firepower

GAINING TRACTION(2016) Extensive testing of numerous partners and approaches, resulting in 500+ operational projects within GE—the beginning of a fundamental shift in the way GE operates

EXTERNAL FOCUS(2017) GENIUSLINK team offers crowd-powered capabilities to GE customers, leveraging its own proprietary processes and in partnership with exceptionally effective GE vendor partners

The Crowd-Powered GE Journey

GENIUSLINK™MISSIONThe Future of Work is here, and it is crowd-powered and tech-enabled.

GE GENIUSLINK is your go-to solution for instantaccess to expertise and capacity via on-demand talent.We are helping GE teams and customers drive stronger business result through a better resourcing methodology.

Our digital era commandsa new Operating framework—that addresses technology…and talent.

WHAT WE DOFLEXIBLE SERVICES DELIVERED VIA A PROVEN, VETTED PROCESS & ACCESS

TO BOTH GE RESOURCES & GLOBAL NETWORK

ON-DEMAND SERVICES INNOVATION SERVICES

• MARKETING

• RESEARCH & CONSULTING

• ANALYTICS & DECISION SCIENCES

• PROCESS SIMPLIFICATION & AUTOMATION

• IDEATION

• PROTOTYPING

• DESIGN

• SMALL BATCH MANUFACTURING

WHYOn-Demand Sourcing?

21TALENT

Employees

ExternalExpert

CommunitiesCustomers

Suppliers

DEMAND

GENIUSLINK™ Crowd-Powering Business

Transportation

Current & Lighting

Oil & Gas

DigitalPower Aviation

Energy

Healthcare

Corporate

Capital

Customer

Customer

Customer

Customer

Customer Customer Customer

Customer

Customer

Customer

Closed Innovation 101… IS IN THE REAR VIEW MIRROR

A CUSTOMIZED EXPERIENCE LEVERAGING THE EXPERTISE, REACH AND PROPRIETARY METHODOLOGIES—WITH THE BACKING OF ONE OF THE WORLD’S

LARGEST NAMES

CLOSED INNOVATION

SYSTEM

EXPERTISE ON DEMAND

Project-based approach solving

discrete issues on the spot

EXPANDING REACH

Extensive network growth & process

codification

CROWD-POWERING

BUSINESSA portfolio-based, multi-

community approach integrating GE’s

methodology into the way teams are solving broader

issues on an ongoing basis

THE FUTUREOF WORK

GE believes the Future of Work is tech-enabled

and crowd-powered. Transforming the way

the world structures teams and optimizes business operations.

GOT TALENT? THE RULES ARE CHANGING

Slow and steady doesn’t win the race.We’re operating in an era where markets keep moving faster, and businesses are losing pace in the talent race. You can’t hire all the resources you need, or train existing teams quickly enough to assess and deploy emerging technologies.

of the workforce expected to be

freelancers by 2020

40% 65%

of recruiters cite a “lack of skilled

candidates” as the largest obstacle to

hiring

72% of companies believe digital HR is important… 9%

believe they are ready for it

9%

Source: Deloitte University Press, JobVite, Freelancing in America (2016)study commissioned by Freelancers Union and Upwork, administered by Edelman Berland

of freelancers believe technology is enabling

freelancing

73%

of freelancers choosing to

freelance more often by choice

63%

BUILDINGOn-Demand SourcingPlatform

HOW DO WE GET BUSINESS DONE?

DELIVERING A BESPOKE, HOLISTIC SOLUTION

Aggregated Expert

Networks

Proven, Proprietary

Process

Custom Programs & Training

Delivery of Crowd-powered Results

7MM+ Experts and counting…

Incubated at GE & refined over 100’s

of projects

i.e. Project scoping, program management, team coaching & more

Your success is our success

IT’S A CROWD-POWERED FUTUREInstantly access expertise and talent… on-demand. For anything.

Prioritize FTE Capacity

⇧ Speed by 50%

Experts on-demand, just

when you need it

21MM+ experts, at your service

Expert Ecosystem

TALENT ON DEMAND• Operate around resource constraints• Borrowing talent• Expertise & capacity—just when needed• Variable costs (hire as needed)• Structure by task.. And adjust when needed

Change your talent strategy from Fixed to Flex

TRADITIONAL TALENT MODEL• Talent scarcity• Build or buy talent• Fixed resources & capacity• Higher carrying costs• Structure by career/job

Optimize Speed Flexibility

WHO’S IN OUR CROWD?

21MM External Experts

117k+GE Experts

All industries.All regions.

All functions.

Business, operations & technology experts… who are obsessed with solving your problems across:

GOALThe College for Every Student wanted to build an exciting online app for its students to explore career paths and required skills.

SOLUTIONThe national non-profit used GENIUSLINK\to connect with 317 designers anddevelopers across 39 countries. Over 100different options and ideas were submittedto Brilliant Career Lab.

RESULTThe app was completed from idea anddirectional insight to development toproduction in just 8 months.

IMPACTCollege for Every Student did somethingthey’d never done before. They broughta vision to life that would have otherwisenever gotten beyond the idea stage.

WE’RE BUILDING GREAT PARTNERSHIPS

TO HELP US ARCHITECT THE FUTURE OF WORK

Thank you

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