Preparation Welcome On arrival

SPA EXPERIENCE CLASS SCRIPT | 1

Preparation Read the script through several times, make your own notes, rehearse your lines, then feel free to adapt so the words are your own but the logic and flow remains as recommended here.

Prepare your case and ensure you have the following clean & checked off:

On arrivalPrepare your displays – place each collection on a display tray

1. SLUMBER – BE GONE, TONING ESSENCE, WINDOWS OF THE SOUL and REPOSE.

2. PREPARE TO BARE - SUGAR BUFF, DUVET, LOVELY DAY, AAAHHH!

3. HOST GIFT DISPLAY - ATOTS, SKIN TRUFFLE, TRUFFLE NOIR, TRUFFLE DE-LIGHT and BODY TRUFFLE plus any specials or incentives

Set the scene

• Spritz QUIETUDE around entrance/hall and room

• Light SIESTA FOREVER candle, always placing on a coaster

• Ensure host is okay about guests washing their hands in cloakroom. Put ALL IN HAND by basin.

• Set the scene with Repose Suite - available on iTunes

• Lay table with each place setting.

• Chat with host, find out what host gift she has in mind, get the low down on guests (who might have a class, who might be looking for a job etc).

• Mingle with guests and build excitement for the class

WelcomeAsk everyone to wash their hands with ALL IN HAND. When they take their seat, give them some PALM BALM for their hands. You don’t have to focus too much on these products, but often anyone is happy to try a new hand cream, so it’s worth mentioning PALM BALM’s velvety feel and beautiful aroma.

Welcome everyone, thank host and have her introduce each guest. Suggest that before everyone puts their phones on silent, they pop in your name & number under ‘TEMPLESPA’

Give a brief testimony on why you joined and love what you do.

SPA EXPERIENCECLASS SCRIPT


IntroductionBe prepared to help any guests if they are confused or feel they are more than one skin type. It can be an advantage if a guest tries more than one range, so don’t be worried about mixing and matching between skin types.

The guests love it if you will allow them to do half their face with say one mask and the other with an alternative.

As a rule of thumb, we suggest that if someone is sensitive in any way, it’s always best to let them use the entire sensitive range.

To make the theory practical why not share your skin care routine at the class. It is also a great way to highlight how quick and easy the routine is. If you can, make a note of which skin type each guest has so that you remember to refer certain products to particular customers!

Class theme“ Who has been to a TEMPLESPA Skin Therapy class? At these,

we conduct a full skin analysis and everyone learns how to give themselves a professional spa facial using the products customised for their skin. If you haven’t been to one, or hosted one yourself, they’re great fun. I also teach an anti-ageing Master-Class, a wonderful Summer Breeze Class perfect for the warmer weather, a Red Carpet studio class to help you be red carpet and camera ready, so there’s lots of choice. We have a very extensive range. All of our classes are like a Spa Boutique and if you’d like to turn your lounge/dining room into a Pop Up Shop yourself, I will explain later how to book one with me. This Spa Experience class has been inspired by one of our beautiful treatments called Slumber Day and I’ll be sharing with you how to replicate this at home. From our own research, we know that the main reasons people visit spas are for pampering, relaxation and to re-gain some energy. So, we’ve woven those things into this class and here are some of the key benefits:

Calculator Coaster (for candle) Cotton pads soaked in water + TONING ESSENCE Dessert Spoons X 2 Display trays Freshly laundered flannels, dampened x 8 (or 16) in thermal bag Head-bands (optional) Host & incentive gifts Host packs made up x 4 Matches Mirrors x 8 (polished) Order forms (already stickered) Pens x 8

Placemats x 8 Host Your Own Class sheet Spa Experience Class Worksheets Spa Experience Crib sheet Spatulas x 8 (cleaned in soapy water) THE ELEVATOR x 8 (washed between classes in soapy water) Tissues AAAHHH! ALL IN HAND BE GONE BODY TRUFFLE

DUVET EXALT GIVING IT THE BRUSH OFF LOVELY DAY PALM BALM QUIETUDE REPOSE SIESTA FOREVER SOLE BALM STRESS NOT SUGAR BUFF TONING ESSENCE (always full) WINDOWS OF THE SOUL

Checklist


We start with a signature facial - SLUMBER. We have a saying in TEMPLESPA “there’s nothing like stress for wrinkling the skin and there’s nothing like relaxation for smoothing it” so this facial is fusion of aromatherapy & skin care. Then whoever we are the one thing we’re sure to have in common is that there’s a part of us - maybe even two - where we’d just love to make an improvement - a little firming or tightening - but we don’t want to go through all that pain and public display to make that change. So, here’s the good news, without leaving your seat, we’ll visit the gym for the skin, using products & rituals that concentrate on those challenging areas. Finally, we’ll be going behind the scenes of our spas where I’ll be sharing professional tips and techniques throughout the class so you can prepare to bare! ”

Spa preparation: Setting the scene QUIETUDEChill Out & Sleep Well Mist

“ When you walked in this evening/morning/afternoon did you catch that lovely fragrance? This is how our spas smell and it comes from QUIETUDE, a beautiful calming mist that you can spray around your body, your room or your pillow. It contains 10 relaxing essential oils and is instant calmer! If you have a fretful child, this is wonderful to spray lightly on their pillow to help them settle down. ”

SIESTA FOREVER Relaxing Aromatic Candle

“ This is hand-crafted in West Sussex and contains the same blend of ten relaxing essential oils suspended in a natural wax blend. I don’t know about you, but I love candles and this is truly the best I’ve ever used and it has a really long burning time. It really sets the scene for a spa experience.”

The RitualWhen guests come in to one of our spas, we commence every treatment with a TEMPLESPA Ritual. This Spa Ritual starts with the feet and prepares the mind & body to receive the treatment. It encourages correct breathing, aligns the posture and starts the relaxation process. Even sitting down, there are some simple techniques we can follow to start easing the stress away. If you feel a bit stressed, check out where your tongue is. If it’s pushed to the roof of your mouth, there is a good chance you are clenching your jaw and tightening the neck and head. Drop it down to inside your lower teeth and then do the following…

• Sit up straight and gently push your back into the chair.

• Breathe in the lavender & mint fragrance of PALM BALM, then place palms loosely on your legs!

• Relax & drop the shoulders.

• Turn the head slowly to the right, then back through the centre to the left.

• Roll the head down very gently towards your chest, bring it to centre and backwards – no jerking, keep everything smooth and fluid.

• Complete head roll.

• Uncross legs.

• Rotate ankles.

• Toe taps.

• Roll shoulders forwards and backwards.

• Deep breathing - in through the nose and out through the mouth through a small hole in your lips.

Because we believe relation starts with the feet, we start all of our spa treatments with a foot ritual. I’m now going to show you how you can start your hope Spa ritual in the same way. Let’s have some Sole Therapy. I’m going to introduce you to two very different products for the feet. Let me introduce you to AAAHHH! ”

AAAHH! Chill Out & Sleep Well Mist Instant Cooling Balm

“ This is a wonderfully soothing balm for aching feet and limbs It contains dandelion, a great diuretic to help reduce swelling, lavender that cleanses, and menthol that soothes aches and pains, even on a shoulder. AAAHHH! is brilliant if you have to be on your feet all day, after a workout or if you get restless legs when you go to bed. ”

Pass round for them to try and ask them to to place AAAHHH on just one of their legs as we are going to pop SOLE BALM onto the other.


SOLE BALMNourishing Foot BalmDry skin

“ On the other leg I want you to pop on SOLE BALM. A daily dose of do-good for your hard working feet, this nourishing foot treatment with 22 essential oils works to alleviate tension and tiredness, plus it has clever exfoliating enzymes that gently nibble away dead skin cells, so those rough bits get softer and softer. Peppermint oil & menthol have been included to gently soothe and cool. ”

Its a good idea to wash hands after using AAAHHH! and before going on to do the facial.

“ How does everyone feel…. starting to unwind a little? Great! These relaxation tips, along with some other “me-time” tips are on your worksheet to take with you.”

Clean hands with warm/hot flannel & place the towel into a bag so it can’t be used again in the class.

Spa facial - Slumber“ We’re going to start our beautiful facial. This is the perfect way to relax and unwind, whilst giving your skin a real boost, ironing out dullness and fatigue. [At an evening class] you will be able to go home, pop on your PJ’s and sleep like a baby.

[At a daytime class] if you can, leave off your make up for the rest of the day and allow your skin to drink in the goodness over a few hours. A good skin care regime starts with cleansing, it’s a crucial step. It’s so important to cleanse before retiring. Our temperature is elevated at night and because heat rises, sweating on the face causes the pores to open and what’s on the skin will go into the skin - stale make up, daily grime and pollution goes to the bottom of the pores and so needs to be flushed out before you get into bed. So, going to bed with a deeply cleansed skin is the best beauty tip ever.”

BE GONEKind-Hearted Cleansing CrémeSensitive skin

“ A sophisticated all round cleanser. It has a really clever elastic texture (demonstrate on the back of your hand) that clings to debris in the pores and springs out everything; it is loaded with anti-inflammatory and desensitising ingredients like licorice, aubergine and basil and it’s water soluble, which means you can wash off with water or remove with a damp cloth. ”

Ensure guests remove any traces of AAAHHH! on their hands before applying BE GONE.

Give each guest an amount the size of a 10p and instruct how to apply using little circles in an upward and outward movement, paying particular attention to nose and chin. Remove with hot damp flannel that has been kept in your thermal bag.

TONING ESSENCEAlcohol Free, Essential Mist Toner All skin types

“ TONING ESSENCE is an alcohol free toner and re-hydration spritz that provides a double cleanse by removing the last traces of cleanser and any remaining debris from the skin, whilst tightening and closing pores, leaving it firm and toned. It has been inspired by Mediterranean salads with citrus fruits, tomato & basil and melon & ginger. ”

Apply on dampened cotton wool pads and pass round to each guest, commenting on the lovely Mediterranean fragrance as you go. (Tip: prepare the dampened cotton pads with TONING ESSENCE before the class and it will save you lots of time)

Instructions for using WINDOWS OF THE SOUL

Press each finger and thumb onto the table and you will find that your ring finger has the lightest touch and this is the one we use to apply our eye treatment to this delicate area. ”

Pass to each person with one small pump on the third finger showing how you pat between the other third finger and starting just under the brow near nose, pat outwards, ending inwards taking care not to cover the tear duct.

As guests apply the product, comment on how cooling it is; that the texture is like velvet and it contains echinacea, eyebright, edelweiss, cucumber and detoxifying milk thistle that also happens to be a great vitamin supplement to help cleanse the liver and brighten the eye area.

“ A secret spa trick that you will love – plunge two dessert spoons into icy water, dry them off and holding the spoon handles to the side, roll the chilled spoons over the eye with a rolling motion, up & down and out and inwards. This will alleviate tiredness and eye fatigue leaving the eyes refreshed and sparkling. ”

A good time to mention 2 litres of water daily to hydrate whole body, clear the skin, detoxify, sharpen the mind and clarify the eyes.

WINDOWS OF THE SOUL Eye Treatment Gel-Cream All skin types

“ Do you ever look in the mirror and think ‘I wish I could look less tired?’ WINDOWS OF THE SOUL is one of our best selling products and an incredible antidote to fine lines, crow’s feet, dark circles and puffiness. The skin around the eyes is fourteen times thinner than the rest of the face, so it needs a special lightweight textured product, a normal moisturiser would be far too heavy.”


REPOSERelaxing Night Cream All skin types

“ REPOSE is an amazing Relaxing Night Cream, for whenever you, or your skin, want to take a rest. This is typically overnight, or could also be when having a bit of a slumber day as a leave on mask for a couple of hours, as it helps to alleviate tiredness in the skin. It contains a beautiful relaxing fragrance with ten essential oils that aid deeper breathing and less snoring, a multi-vitamin blend for skin rejuvenation and calming hops that encourage restful sleep, that’s why we call it a ‘good night’s sleep in a jar’. ”

Pass around a pea sized amount and show guests how they warm it in their palms and breathe in the aroma before applying to the skin. Mention that after a good night’s sleep your skin will appear almost ‘ironed’ and looking less tired.

“ So, that is our Slumber Facial which at home will take less than five minutes. Next up we have a game changing product for you and a very clever took that helps to concentrate on slackness in the skin and re-contouring.”

EXALTFirming Neck Gel All skin types

“ EXALT is our absolute best seller and is like liquid cashmere (dip your spatula into the pot and show the elastic texture – looks like a delicious dessert). The great thing about it is that it gives both instant results and long term benefits for the neck. We call it a ‘nip and a tuck in a jar’. Red pepper stimulates the skin to produce its own oil, so this helps the dryness and crepyness on the neck and décolleté. The oat protein smoothes and softens, creating skin to die for; some of my clients call it super poly-filler! ”

Show how to pop on the back of the hand and then apply to neck in ‘kitten’ like techniques. Pass guests a pea sized amount. Note the beautiful natural rose fragrance that helps to soothe frazzled nerves.

THE ELEVATORNeck, Jaw & Face Massager

“ It’s very difficult to replicate the knuckling massage movements of a spa therapist on yourself, but this clever device helps you to bring some lift to the neck and jaw-line really easily. After applying EXALT, you place THE ELEVATOR under your chin and by pressing it, it will roll along the jaw. Its unique soft touch rolling heads and massager nodules work to encourage lymphatic drainage by moving toxin out of the skin cells so that vital nutrients and oxygen can travel in. Regular massage stimulates the skin and that helps to increase facial muscle tone and tighten slack skin. It also helps reduce puffiness and congestion and increase cell renewal. All helping to create a slimmer jawline. It’s a great thing to do when you’re watching TV. ”

Pass everyone an individual ELEVATOR so they can feel its effect.

“ Now we are going to have our last treatment, a kind of body rehab. At this time of year we look to some of our favourite products to help us get ready to ‘prepare to bare’. These products will take us from pale and pasty to gorgeous and golden in just a few simple steps.”

Spa body - Prepare to bare GIVING IT THE BRUSH OFFDetoxing Dry Body Brush

“ If you want to have smooth skin, free of lumps, bumps and dry patches, skin brushing is an absolute must. Used to rid the skin of dead skin cells and reduce cellulite. It is also used to boost the lymphatic flow and circulation, stimulate cellular renewal and also improve detoxification process. This process encourages the liver to cleanse. Use morning and evening before showering on dry skin, with upward movements towards the heart, starting at the soles of the feet and up the legs, palms of hands and up the arms, front and back, tummy and shoulders; the only area to avoid is the face and neck and obviously any broken or highly sensitive skin.

I’ll pass the brush round now so you can feel the texture. If you haven’t done this before, then on day one you go gently, but within a couple of weeks you will be amazed at how you can use more pressure and how gorgeous your skin will feel.”


SUGAR BUFFSmoothing Body Scrub

“ This Mediterranean inspired olive oil and sugar based body scrub is probably the best you will ever use, I love it. It has a blend of ten relaxing essential oils, as well as pomegranate & fig and will buff away dead skin cells and improve circulation which in turn accelerates cellular renewal. It will polish the body to reveal silky smooth skin. At home, you would apply all over, massage with a loofah mitt or flannel, then step into the shower or bath and rinse off. You will be absolutely amazed at smooth and silky your skin feels.”

Guests to remove jewellery roll up sleeve and use SUGAR BUFF on the left hand and forearm. Remove with a fresh hot flannel.

You won’t need the flannels anymore, so pop them in a zip-lock plastic bag to wash later; clear the table.

STRESS NOTAll Over CBD Balm

“ Let me introduce you to STRESS NOT which is an all-over CBD balm, we call it our skin superhero because you can use it in so many different ways. It does wonders to dry, dehydrated skin, so think go those areas which are always in need of deep hydration like your elbows or knees. Just massage it it and you will feel your skin instantly more supple. It also calms stressed and frazzled skin, even the most sensitive so if you’re suffering from any redness on the skin or blemishes, STRESS NOT is what you need. And if that’s not enough, it’s also great at relieving pains, aches and soothing overworked muscles so it’s brilliant after exercising at the end of a long day or to help we recurring pain. Now just apply to your elbow as it is typically a very dry area and feel the change there - just pop the remainder on the top of your hand and you’ll see it soak in. ”

DUVETComforting Body Cream

“ This advanced formula body cream has been designed to envelop the body with hydrating and firming ingredients leaving it smoothed, toned and deliciously fragranced. Its vitamin rich, buttery texture means a little goes a long way and the relaxing ten essential oil fragrance matches REPOSE, so applied before bed-time it really is like a comfy duvet for the body, which is why we call it DUVET of course! ”

Pass round a large pea sized amount to be applied to the left arm with long sweeping movements towards the heart.

“ In the Spa, we apply this product as a body wrap to deliver the hydrating ingredients deeply into the skin. At home, if you want to accelerate the effectiveness of this product, you can replicate the spa treatment, by applying DUVET all over body, the skin.

then wrap your arms, legs and torso with cling film or use an ALL WRAPPED UP sauna suit and pop on a fluffy bathrobe for an hour while it absorbs into the skin. Or another spa tip, if you go to a gym or health-club that has a sauna, take the SUGAR BUFF into the shower for an all over body scrub, then, while the skin is still damp, put on lashings of DUVET and sit on a towel in the sauna for 5-10 minutes and the heat will help the skin absorb the luscious crème and your skin will emerge like velvet .”

LOVELY DAYImmediate Response Bronzing Gel All skin types

“ If like me, you’re a bit impatient, then you might not want to wait for a fake tan to work; or, you may look in the mirror and think a bit of a golden glow would make you look a whole lot more healthy. LOVELY DAY is a brilliant ‘instant tan in a tube’ that can be applied on its own to moisturised skin on the face and body and also will mix with your favourite moisturiser to become a tinted moisturiser for one easy application. It’s a vitamin rich clear gel formula and even a little dot on the cheeks blended in will bring life to the face. ”

Pass round and let guests try a teeny-tiny amount on the back of the hand so they can see effect.

“ So your right arm doesn’t feel left out, I am going to let you try a real star of the show product – BODY TRUFFLE. You will see that even though we haven’t exfoliated and prepared the skin on this arm, one application of super-rich BODY TRUFFLE brings immediate smoothness and sheen to the skin. ”

BODY TRUFFLE Rejuvenating Body Radiance Créme

“ This has a wealth of rich indulgent ingredients such as black summer truffles, champagne extract, strawberries, silk, gold, rose quartz and luxurious cashmere. Individually these ingredients are exceptional; in combination, they provide an exquisitely indulgent body cream with powerful rejuvenation benefits. It’s an every-day must or special occasion treat. Both long and short term use will achieve great results. The texture is luscious, rich and like pure cashmere to touch. An all in one body treatment. ”

Pass round a pea sized amount and let guests apply to their right arm.

“ BODY TRUFFLE is a member of our prestigious collection of award winning Truffle range, the best selling range in Harrods. It is also an exclusive gift choice for our wonderful hosts which leads me to tell you about. Let me show you.... ”


Host presentationThank host again for having the class.

“ When you have a class you will receive a beautiful gift – A TASTE OF TEMPLESPA, SKIN TRUFFLE or BODY TRUFFLE (include any limited edition host gifts as well). We think of our classes as a two hour vacation and it’s a good excuse to catch up with friends, especially those you feel a bit guilty you haven’t been in contact with; it’s a lovely way to bring a group of girlfriends, neighbours and family together. ”

Collection presentation DO NOT MISS THIS! It is a crucial part of the class and helps guests to:

• re-cap on what you’ve done

• clarify the spa @ home ritual

• de-clutter any confusion

• layout the products in logical groups

• see clearly the exclusive savings that can be made

Gather all the products back and clear the table of any debris and prepare for your collection presentation.

Ask the guests to locate their Collection sheet & follow along as you present each one. Line up each collection on a display tray. Starting with Slumber, followed by Prepare to Bare.

Explain that they can of course buy the products individually, but only at Spa to Go classes do we create exclusive collections. They are a savvy way to save money. Be confident, clear and upbeat with how you present the great savings.

Slumber Collection “ This is your night regime, or Slumber Day facial. It has

BE GONE cleanser, TONING ESSENCE toner, WINDOWS OF THE SOUL eye treatment and REPOSE, the beautiful aromatherapy resting cream. If you purchased the products individually, they would be £114, but we give you WINDOWS OF THE SOUL absolutely free, so this means you pay just £82, a saving of £32. This works out to be just £20 per product! ”

WORTH £114 PAY £82

SAVE £32

Prepare To Bare “ This collection focuses on polishing, smoothing and

radiance for the body. SUGAR BUFF is the yummy Mediterranean body scrub used once or twice a week; DUVET is your all over body cream used daily. You can then give yourself that golden glow with our immediate bronzer LOVELY DAY. Plus, when you treat yourself to all of that, I’ll treat you too our cooling and soothing balm gel, AAAHHH! Purchased individually they would be £100, but we give you the AAAHHH! absolutely free, so this brings the price down to £80, a saving of £20. With this collection you also have the opportunity to upgrade the DUVET to BODY TRUFFLE for a small supplement. ”

WORTH £100 PAY £80

SAVE £20

Close classGet the guests to turn to the Host A Class sheet so you are able to re-cap on the various host gifts and any special incentives you want to highlight. Make a bid again for future bookings using your calendar planner.

Mention the consultant opportunity and as you hand out the order forms, give the guests the option to tick their order form to indicate their interest in finding out more about becoming a consultant and/or hosting a class.

Let the guests know you are their personal lifestyleconsultant and will look after their needs, your own website and how they can order the products and how & when they will arrive.

Thank the host and guests. Ask if they’ve had as much fun as you, tell them they look fabulous and let people know you are around now to spend time with them individually.

If you need a reminder, you can refer to the Skin Therapy Class in your consultant manual and this will follow similar lines to this Spa Experience class, just remember to blow your candle out early on so the wax will settle, retrieve your ALL IN HAND from the bathroom.

THE END


Documents

Preparation Welcome On arrival