Preparation of a Corporate Plan

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    INTRODUCTION

    Sri Lanka manufacturing company is a leading business organization which manufactures

    and sells a wide range of consumer products. It became a market leader in the industry byachieving satisfactory level of profits.

    The company is consist with several departments such as production, Finance and planning,

    Human Resource, Supplies, Marketing and Audit. And the company has two factories, one in

    Colombo and other one is Kandy.

    During the period of 2006- 2008, the company under gone so many difficulties such as their

    profits become decreasing, their market share is reduced 40% to 28%, their cost to income

    ratio has increased, staff cost has increased by 20%, staff turnover has increased, theirproduct quality has decreased hence customer complains become high etc

    So the company decided to revisit the current strategic plan and prepare a new strategic plan

    for next 3 years. This case study discussed about the stake holders expectations of the

    company, the objectives based on Balance Score Card and measurements, strategies to be

    implemented and ultimately the strategic plan for the company in next 3 years.

    This case study reveals the extent to which how the strategic plan contributes the company

    to achieve ultimate goal successfully.

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    PREPARATION OF A CORPORATE PLAN/ STRATEGIC PLAN

    1. Identify the stake holder expectations.Stake holders are the parties who can influence towards the organization and influenced by

    the organization

    The stakeholder concept was first used in a 1963 internal memorandum at the Stanford Research

    institute. It defined stakeholders as "those groups without whose support the organization would cease

    to exist."

    A stakeholder is a party that can affect or be affected by the actions of the business as a whole. They

    can be defined as individuals or organizations that stand to gain or lose from the success or failure of

    a system. Since, by definition, stakeholders are those who are impacted by (or have an impact on)

    the project, their perspectives need to be taken into account in order for a company to be successful.

    Stakeholders can have positive or negative views regarding a given project, and often dont agree with

    one another, making it a challenge to reconcile their varied viewpoints.

    Stakeholders are often in conflict with one another. For example, if we consider the design of a

    system for use in a manufacturing plant. Factory workers might value a high degree of autonomy and

    personal control over their work practice, while management might value efficiency and

    standardization of the factorys workflow.

    The needs of stake holders of an organization i.e. basically how do they want to see the

    organization performing and growing. It is essential for any company to evaluate stakeholders in order to develop an effective strategic plan.

    Key stakeholders in any company are.

    Share holders (investors) Customers Employees Regulatory authorities and general public

    SHARE HOLDERS (INVESTORS)

    y Maximize profitsShare holders or rather investors always expect higher profits from the organization. So their

    ultimate expectation is to maximize profits. Hence they can enjoy higher benefits.

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    y IncreasedividendsAs mentioned above share holders always expect higher profits hence they can get a higher

    dividends. High company profits may leads to gain higher dividends.

    y Higherreturn on investment.Shareholders expect high return for the amount they invest. Returns needed to be larger than

    the money they invest. So the company needs to generate more return or rather gain.

    Otherwise share holders will leave the organization and they may stir to the competitors

    which is a huge loss for the company. (ROI need to be positive).

    y Increasethegoodwillofthe company.

    Another major expectation of a share holder is the good name of the company. Investorsalways attract and endow their money to the companies which have a higher status.

    So the companys responsibility towards share holders is to preserve their goodwill and not to

    engage in activities which affix a blemish to the company. If the company performs well,

    their goodwill will involuntarily increase and at the same time share holders expectations

    will moreover fulfilled.

    y TransparencyAnother crucial aspect of share holder is transparency of the company. Company may need to

    maintain reliable policies and procedures and also they should be capable of point out the

    evidences to the required parties in whatever circumstances. The concept of transparency

    should be there in every decision they made, or every action they took. Otherwise share

    holders will leave the organization where they invest.

    y Expansion / Diversification ofthe business.They expect diversified business. Products and markets needed to be expand. Company

    needed to be implement strategies particularly for corporate level and the business level. If

    the company will diversified their business the risk of gaining losses can be minimized and if

    the company will expand their business, higher profits can be achieved

    So share holders always expect the expansion of business and the diversification

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    y TechnologicalgrowthShare holders expect the companys growth in terms of the technological aspect. They expect

    the company to be in line with the new technological advances, new IT developments,

    innovations, etc. So the company needs to be update with the external world and they need to

    get the advantage which the competitors do not obtain. Lately methods need to be introduced

    in order to increase the productivity, profitability and quality.

    If the company performs as such, the investors will magnetize the company as well as share

    holders expectations may fulfill.

    y To bethe benchmarkin theindustry.Not only the profits, productivity, but also they expect the company to be the bench mark in

    the industry. They expect the company to perform at their paramount. Hence they can thrash

    the competitors effectively. They need the company to become top of the industry since the

    other companies in the industry may follow the company as a bench mark.

    y SustainablegrowthShare holders expect the growth of the company. But it needs to be sustainable growth.

    Company need to maintain their growth within a long period of time. Just a growth may not

    lead the company to survive. The competitors always try to imitate others, so the company

    needs to introduce strategies which are in line with the top companies in the industry. This

    will lead to attain the sustainable growth in the industry.

    y Share priceto beatthetruemarketvalueCUSTOMERS

    y ValueformoneyCustomers expect certain value for what they ready to pay. Value need to be in terms of the

    product quality, reliability, durability, serviceability, etc. So the company needs to realize the

    customer expectations and what they expects as values in certain products. And then they

    need to offer it to the market in order to fulfill customer expectations.

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    y Affordable price (Competitive price)Customer expects the price to become affordable. It needs not to turn out to be low. But it

    should be competitive. Customers expects lower price to the higher quality. They always

    compare products with the other companies. So the prices needed to be competitive.

    Otherwise they do not purchase products and shift to the other competitors. Company need to

    accomplish the customer expectations towards the price.

    y Excellencein quality in products.Customers expect the company to offer quality products. They expect the company to

    differentiate the product in terms of quality. So the company need to increase the quality,

    hence the company enable to fulfill the customer expectations.

    y Excellencein service quality.Not only the product quality, but also customers expected high service quality, such as after

    sales services, guaranteed period, delivery time and techniques, repairing service etc. So

    company needs to provide higher service quality to attract the customers to the company.

    y Safety.Customers expect higher safety facilities from the product that the company may offer.

    Proper guidelines, structure of the product, design need to be there. Otherwise customers mayleave the company and shift to the competitors. So safety facilities should be provided to

    fulfill the customer expectations.

    y Brandimage.Customers expects good brand image from the company for the products. Customers

    sometimes admire the brand rather than the products. So brand image is a crucial factor for

    the company to achieve the success. Company need to implement branding strategies such as

    multi brand, co-brand, brand extension etc. to fulfill the customer expectations.

    y Modern technologyCustomers always expect company to make the products which is in line with the modern

    technology. Today the business environment is volatile and companies need to equip for this

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    situation. So they need to adjust their technology to modern techniques. Otherwise the

    expectations of customers cannot fulfill.

    y InnovationCompany needed to do innovations to fulfill the customer wants which is unlimited. Theyalways expect to consume newer products and innovative products since their needs are vary

    with time to time. So company need to invent them in order to fulfill the customer

    expectations

    EMPLOYEES

    y Job securityEmployees expect job security from company in terms of financial benefits such as

    retirement benefit, medical scheme salaries, allowances etc. as well as non financial benefits

    such as health and safety, etc. So the company needs to be able to provide them. Otherwise

    employees will leave the organization.

    y ChallengingworkThe work need to be challengeable. If not the employees feel bored and they dissatisfy

    towards the work. So company needs to provide work which is challenging and management

    needs to give more responsible work to the employees in order to achieve greater

    productivity.

    y Marketratesofpay and benefits.Rates of pay need to be match with the market rates. External equity and internal equity is an

    essential factor. It needs to be aligning with the market and the industry. Otherwise the

    employee will leave the organization. So their ultimate expectation is to gain the rates which

    is in line with the industry as well as with the market.

    y Worklife balance.Employees expect to maintain a proper balance between personal life, work life and the

    social life. So the company need to give them work which is balanced with their personal life.

    Hence the employee can perform their responsibilities towards the organization at their best.

    Mental stability can maintain which is a crucial issue for perform well in the organization.

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    y Carrier progressionEmployees expect carrier progression in their work life. So the company needs to provide

    carrier opportunities to the employees to develop their carrier ladder. Promotions need to be

    given according to the performances. (I.e. performance base progress need to be given rather

    than seniority)

    y Job satisfactionSatisfaction can be defined as the positive feelings that employee gain towards the job

    and drive to work enthusiastically. Job satisfaction is a crucial issue for the employee as

    well as the company since it leads to achieve the ultimate objective of the organization.

    Hence the company responsibility is

    REGULATORY AUTHORITIESAND GENERALPUBLIC

    y Corporate Social ResponsibilityRegulatory authorities and general public specially the government expect the organizations

    to conduct CSR programs. So the companies need to allocate certain amount of money from

    their profits to implement such programs. Some companies use this issue to enhance the good

    name of the company and to make more profits, which is not correct. They need do fatally

    implement such programs with the purpose of increase the welfare of the society.

    y ProvideemploymentGovernment expects the company to provide employment opportunities to the public. Hence

    their standard of living increases and on the other hand welfare of the society also increased.

    y Pay taxesandotherreliabilitiesduemanner

    Other aspect they expect is to pay taxes and other payments without any delay. Otherwisethey impose penalty to the delay. So the company need to pay taxes with the due date,

    otherwise government wont fulfill their expectations.

    y Comply withthelabourstandardsandlaws

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    Government imposes various labour laws that the company need to act in accordance with.

    So the company needs to obey them and treat workers in an equitable manner. They need to

    provide the benefits to the employees as law permitted and all the leave facilities,

    reimbursement, EPF,ETF and retirement amenities need to be given.

    If the company doesnt offer aforesaid employees can arise their voices and they can get the

    support from legislation.

    2. Carry out a SWOT and PEST analysis and determined the strategic direction of thecompany

    SWOT ANALYSIS

    SWOT analysis is a tool for companies to assess the industry and to develop strategies to

    remain competitive. This is a simple way to focus aspects of the company to organize the

    findings to evaluate the current status of the business, future prospects and the economic

    climate. A SWOT analysis promotes critical and specific thinking to enhance strategic plans

    and objectives.

    SWOT analysis is a key component in strategic planning. The analysis subjectively evaluates

    the impact of internal and external factors for a business objective. Internal processes and

    resources are considered strengths and weaknesses (S and W, respectively).E

    xternal factorsaffecting the business and industry are considered opportunities and threats (O and T,

    respectively). An evaluation of these factors develops a strategic perspective that includes the

    competitive current market conditions

    STRENGTHS

    According to this case this is a leading business organization which manufactures and sells a

    wide range of consumer products. They are the market leader with a satisfactory level of

    profits.

    y MarketleadersIf we conduct a SWOT analysis becoming market leader is the biggest strength of their

    company. To become market leaders in the industry is not an easy task for any company. All

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    the parties of the company needed to perform up to their maximum level and it is a collective

    activity rather than individual. As far as their market share is concerned in 2006, they have

    40% of the market share in the industry. So this is also a significant amount that we need to

    look at. As mentioned in the question 1, one of the share holders expectations is, becoming

    the company, a benchmark of the industry. So this manufacturing company became market

    leaders, which is a greater strength to them.

    y satisfactory levelofprofitsEven though the profitability of the organization is gradually decreased during last couple of

    three years, they have satisfactory level of profits. In 2005, they gained Rs.1500mn and in

    2007 and 2008, they got Rs.1200mn and Rs.1000n which is not an insignificant amount. So

    gaining a satisfactory level of profits also can be regarded as strength of them since profit is

    one of the crucial factors to lead a company a success and survive. So having a significant

    and satisfactory level of profits became a bigger strength of this manufacturing company.

    y Manufacturesandsellswiderrangeofconsumer products Manufactures and sells wider range of consumer products is one of the strengths of this

    company. Since this wider range of products minimize the amount of risk that the company

    may under gone. They have the opportunity to reduce the risk of gaining loss from one

    product, by producing variety of products. Product diversification is one of the strategies that

    use specially for the SBUs and it supports a lot for any organization to achieve larger profits.

    So this factor became one of the strengths that the company benefited.

    y financialstabilityAs far as strengths are concerned, financial stability can be regarded as potency to this

    company. Even though profits are reduced gradually, they have the significant amount of

    profits during last three years. In financial terms they were strengthen and stabilize. Their

    sales amount such as Rs. 10 bn in 2006 also support to stabilize the company

    WEAKNESSES

    y Customer complaintsabout quality ofthe products.During the period of 2006-2008 company has large number of weaknesses. One of them is

    customer complaints regarding the quality of the products. I.e. company produced low quality

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    products. Customers are very much concerned about the quality of the product and quality is

    one of the main expectations of the customers as stake holders. So the quality needed to be up

    to the standard. But the company fails to produce it to the extent level, which is a weakness of

    this company.

    y High costtoincomeratioCompanys cost had increased by 25% is also a weakness that this company faced. If we take

    the figures of sales revenue, in 2006 its Rs. 10 bn and gradually it decreased to Rs. 8bn in

    2008.So the income has decreased and the production cost of the company has increased.

    Company need to find solutions for the high cost, which is one of the weaknesses of the

    company that will lead the company a failure.

    yHighstaffcost

    Staff cost is gradually increased by 20%, which is a weakness of the company. Company may

    spend higher amount of cost for salary and wages, EPF, ETF, bonuses, gift and donation,

    medical allowances, travelling allowances, gratuity, cost of training and development etc. So

    the staff cost may high and increasing cost of the company can be regarded as a weakness of

    this manufacturing company.

    y Poorrelationship between linemanagersandtheemployees The relationship between the line management and the employees has been deteriorated. This

    can be considers as one of the biggest weakness in this manufacturing company since good

    labour management relationship is a crucial factor for any company to become a success. If

    there is a poor relationship between managers and the employees, employees will not give

    their maximum performance and the opportunity for going to the industrial action by the

    employees can be take place, And this negatively affect to the organization as well as stake

    holders.

    y Staffturnoverhasincreased.This is also a weakness of the company. Staff turnover means the rate of leaving employees

    from the organization. Company should capable enough to retain employees in the

    organization. Because if the employees who have competencies decided to leave the

    organization it will impact the company adversely. So the company needs to reduce this

    weakness and make employees satisfied towards the organizations performance.

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    y Costofproduction isincreasedAnother weakness of this company is, there high production cost. Their production cost has

    gone up by 30%. They need to introduce the ways and means of reducing the production cost.

    If not the company may have to face a huge loss. If the production cost is increased, even

    though their revenue and profits increase, the ultimate objective of the organization cannot be

    achieved.

    y ProfitsaredecliningEven though they have stabilized financial facet they have profits, which is in a declining

    rate. This can be regarded as a weakness, which affects the company adversely. If profits

    become low, the whole system will get exaggerated and it will lead company performance to

    diminish.

    OPPORTUNITIES

    y Favorablemarket condition.Sri Lanka manufacturing company is a leading business organization which manufactures

    and sells a wide range of consumer products and they are the leading company in the

    industry. So they have favorable market condition which is 40% of market share is owned by

    them. This becomes an opportunity of them to lead their business organization.

    THREATS

    y Competitors Infringing in marketshareCompetitors are their biggest threat and they infringe the market share, which leads to reduce

    the market share of the company. Company need to deal with the competitors in an effective

    way s such as they need to implement strategies which the competitors do not used.

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    PEST ANALYSIS

    PEST analysis is merely a framework that categorizes environmental influences as political,

    economic, social and technological forces. Sometimes two additional factors, environmental and

    legal, will be added to make a PESTEL analysis

    The analysis examines the impact of each of these factors (and their interplay with each other) on the

    business. The results can then be used to take advantage of opportunities and to make contingency

    plans for threats when preparing business and strategic plans

    PEST analysis is a useful strategic tool for understanding market growth or decline, business position,

    potential and direction for operations. The headings of PEST are a framework for reviewing a

    situation, and can in addition to SWOT and Porters Five Forces models, be applied by companies to

    review a strategic directions, including marketing proposition. The use of PEST analysis can be seen

    effective for business and strategic planning, marketing planning, business and product development

    and research reports. PEST also ensures that companys performance is aligned positively with the

    powerful forces of change that are affecting business environment

    POLITICAL ENVIRONMENT

    (Assumption: political environment in Sri Lankan context)

    The political environment in Sri Lanka is in a grave situation and which is very crucial factor

    that needs to be taken into consideration. It is instable where it affects the company

    unfavorable manner. Level of corruption has gone up and practices and the stability of ruling

    parties are doubtful. Fiscal policies, social welfare policies, trading policies and also trading

    and relations with other countries together with the labour market regulations are not

    supportive for the business environment.

    Even though such corruptions taken place all the parties become successful to obtain a greater

    achievement of concluding the 30 year war. So this lead to open the doors to a newer era and

    arise many opportunities specially for trading sector. Spending and borrowing, taxation

    affects the business in favorable manner.

    As far as this case is considered, during the period of 2006- 2008, issues of trade unions had

    risen. They submitted a set of demands for negotiation. Considering all the other factors we

    can see that labour unrest had taken place and due to that trade unions may intervene to this

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    critical situation, which can adversely affect to the success of the company. Management

    need to consider all these factors and need to maintain a constructive relationship with te

    employees

    ECONOMIC ENVIRONMENT

    According to this case it is mentioned that the cost of production has gone up. This can be

    due to high inflation rates in the country. As mentioned above, there is a high political

    instability and this will lead to interest rate become higher etc.

    It may be due to trade and budget deficits. In Sri Lanka income disparity is not that much of

    spread and that leads the economic environment stable. But unionization taken place and un-

    employability rate become high. This led the company in unfavorable situations.

    Even though global financial crisis taken place, Sri Lankas economy recorded 6% growth in

    2008. Due to the home grown policies based on Mahinda Chinthana, Sri Lanka managed to

    keep off many of the ill effects of the economic down turn. However, the real impact be felt

    by end of 2009 due to the overall economic downturn. This will impact positively in trading

    sector. However the economy needed to be properly managed and the corruptions need to be

    minimized

    SOCIAL ENVIRONMENT

    As we all know, 30 year war is concluded in 2009, it affects to the trading sector in favorable

    manner. But still ethnic problems are not solved properly, which is a social factor that affects

    trading organizations negatively.

    Labour turnover is high and it affects their families directly. Their cost f living will become

    high and there can be arising many cultural issues also. Life style changes, social structures,

    attitudes to work and leisure, consumerism such as product, quality, and education affects the

    company as a social factor.

    On the other hand case mentioned that the profits are in a decline rate, which has an effect on

    profit sharing. It becomes low and this will affect to their lives.

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    Technologicalenvironment

    This case is not mentioned about the technological aspect. So we can assume that they do not

    make use of any technological advancement which affects the firm negatively. They need to

    utilize the excess money they have to make innovations. They should discover innovative

    techniques to improve their productivity. In Sri Lanka government spending on research,

    government and industry focus of technological effort is in a higher pose, so the company

    needs to get the advantage of this occasion and need to utilize of technology for maximum

    inputs and outputs to improve the quality of the products and the efficiency of the work

    process.

    Thestrategic direction of the firm is to increase the production and control the prize

    whilemaintainingthe quality.

    3. Identify objectives based on Balance Score Card.Financial perspective

    Production Finance Human Resource Marketing

    1 Reduce the cost of the

    production.

    Increase Return On

    Investment

    Reduce the staff

    cost

    Increase current

    market share

    2 Improve quality while

    controlling the cost of the

    product

    Increase Return On

    Capital Employed

    Increase sales

    Volume

    3 Increase net profit of the

    company

    4 Increase sales revenue of

    the company

    Peopleandlearning perspective

    1

    Increase the peoples

    competencies relate to

    production methods

    Increase knowledge of the

    finance people regarding

    new packages

    Recruit right

    people at right time

    to the right job

    Increase skills of

    sales reps

    regarding

    marketing

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    techniques

    2

    Allocating funds to

    training and Development

    Increase the

    productivity of the

    people through

    performance

    evaluation

    3

    Improve the

    employer

    employee

    relationship

    effectively

    Internal processPerspective

    1

    Stream line the

    production process

    Use software packages to

    increase the effectiveness

    of the financing

    Use the method of

    outsourcing to

    improve efficiency

    Enhance

    knowledge of the

    sales people

    regarding

    production,

    marketing, etc.

    2

    Acquire speedy

    machines to the

    production department

    Enhance

    knowledge of

    employees

    regarding the new

    technology

    Customer perspective

    1

    Improve quality of the

    products

    Set an affordable price for

    the customers.

    Provide good

    customer service

    Promote the

    production by

    advertising

    effectively.

    2

    Increase the variety of

    products which

    produced.

    Increase the

    channel of

    communication.

    Attract customers

    and develop a

    trustful brand

    loyalty.

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    3

    Provide durable

    service to the

    customers by

    linking globally.

    4. Formulate measurement of objectives.Measurements For TheProduction Department

    y Reduce the cost of the production by 25%y Reduce the defect rates of the production by 15%y Increase the rate of production by 25%y Minimize customer complaints by 10%y Expand the product portfolio by 20%

    Measurements For The Finance Department

    y Increase Return On Investment by 10%y Increase Return On Capital Employed by 15%y Increase net profit Rs.1000mn to Rs.1100 mny Increase sales revenue of the company by 8 b to 9 by Complete IT session(every employee in Finance department) and pass the

    examination which relates to the software packages

    y Decrease the price of the product by 10%Measurements For The Human Resource Department

    y Reduce the staff cost by 20%y Re-organize the recruitment procedure and increasing the transparency of the

    procedure.

    y Appraise / evaluate the performances of employees once in three months.y Conduct a meeting with trade union once in every 6 months.y Complete IT session(every employee in HR department) and pass the examination

    which relates to the newer technological advancements

    y Minimize customer complaints by 10%

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    Strategies For Finance Department

    y Conduct a customer survey to identify the preferences of the customers.y Critically analyze the production process and understand of the problem areas to be

    solved, such as lay out, people, processes etc.

    y Introduce new software packages such as software for managing cash, liquidity andfinancial risk, managing the workforce through rapid change, and business planning and

    consolidation to the finance department to increase the effectiveness of the process.

    y Host of financial issues and make sure that they have the right kind of impact on theperformance of the company and then ultimately the price of the companys shares.

    y Reveals how financial principles can help a firm make the major decisions involve incorporate strategic policy.

    Strategies For HR Department

    y Provide a training program to develop soft skills, social, technical kills of employees.y Re- schedule the recruitment and selection policy and procedures to make the process

    effective.

    y Introduce performance appraisal system and if already implemented make necessarychanges.

    y Negotiate with trade unions and made collective agreement with them ratherindustrial actions

    y Introduce proper grievance handling system to reduce conflictsy Introduce health and safety policies and procedures to reduce accidents during the

    working time.

    y Introduce attractive compensation packages to the employees to lower the employeeturnover rate.

    y Create good working conditions including meal facilities, sanitary facilities,infrastructure etc.

    Strategies ForMarketing Department

    y Conduct awareness programs regarding production to the staff on marketingdepartment.

    y Introduce proper advertising system

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    y Develop sales promotion system.y Giving sponsorship to the various activities including corporate social responsibility.y Link with the role models of the society and make agreements with them to promote

    the business.

    y Conduct surveys about brands and implement strategies to gain the brand loyalty fromcustomers.

    Process of implementation of the 3 year strategic plan. This should include assignment of

    responsibility and time frame

    Assignmentof

    responsibilityStrategy Timeframe

    PR

    OD

    U

    C

    TION

    D

    EPAR

    TME

    N

    T

    Quality control manager

    Introduce quality improvement

    methods such as total quality

    management, 5 S system.

    Kaizen

    01/04/2008-

    01/07/2008

    IT manager Integrate with the latest

    technological development

    01/06/2008-

    01/10/2008

    Purchasing supervisor Buy raw materials from the

    suppliers

    01/07/2008-

    01/12/2008

    Production manager

    (Assist)

    Implement the strategy of

    vertical integration and manage

    the supply chain and the value

    chain

    28/12/2008-

    01/04/2009

    Product Designer Diversified the business to a

    wide variety of products

    01/04/2009-

    15/07/2009

    Plant supervisor

    Maintenance supervisor

    Properly maintained acquired

    machines and repair the

    machines

    01/04/2009-

    10/08/2009

    Assistant factory manager Monitoring the progress of the

    workers in the factory

    01/04/2008-

    01/04/2011

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    FIN

    A

    N

    C

    E

    D

    EPA

    R

    TME

    N

    T

    Manager-customer

    relations

    Conduct a customer survey to

    identify the preferences of the

    customers

    01/04/2008-

    01/07/2008

    Production manager Critically analyze the

    production process and

    understand what are the

    problem areas to be solved

    01/05/2008-

    01/09/2008

    IT Manager Introduce new software

    packages to the finance

    department

    01/04/2009-

    30/12/2009

    HR

    D

    EPA

    R

    TM

    EN

    T

    Training specialist Provide a training program to

    develop soft skills, social,

    technical Skills of employees.

    25/12/2009-

    01/03/2010

    HR manager

    Assistant HR manager 1

    Re- schedule the recruitment

    and selection policy

    01/04/2008-

    21/05/2008

    HR supervisor

    Assistant HR manager 2

    Introduce performance

    appraisal system and if already

    implemented make necessary

    changes.

    01/07/20008-

    14/09/2008

    HR manager Negotiate with trade unions

    and made collective agreement

    01/04/2008-

    01/10/2008

    Assistant HR manager 3 Introduce proper grievance

    handling system

    01/05/2008-

    11/08/2008

    Assistant HR manager 4 Introduce health and safety

    policies and procedures

    5/03/2009-

    01/05/2009

    HR specialist Introduce attractive

    compensation packages

    01/04/2008-

    01/05/2008

    HR manager Create good working

    conditions including meal

    facilities, sanitary facilities,

    infrastructure etc

    01/01/2009-01/03/2009

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    MA

    R

    K

    ETING

    DEPARTM

    ENT

    Marketing planner Conduct awareness programs

    regarding production

    01/09/2010-

    01/12/2009

    Advertising Manager Introduce proper advertising

    system

    12/11/2010-

    15/12/2010

    Advertising Manager

    (Assistant)

    Develop sales promotion

    system.

    01/01/2010-

    15/03/2010

    Advertising Specialist 2 Giving sponsorship to the

    various activities

    01/11/2010-

    15/04/2011

    Advertising Specialist Link with the role models of

    the society and make

    agreements

    01/04/2009-

    01/07/2009

    Marketing Researcher Conduct surveys about brands 25/04/2009-

    01/07/2009

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    CONCLUSION

    In order for a business to be successful, there needs to be a roadmap for success. A strategic

    plan helps to provide direction and focus for all employees. It points to specific results that

    are to be achieved and establishes a course of action for achieving them. A strategic plan alsohelps the various work units within an organization to align themselves with common goals.

    The process of developing a strategic plan should be rewarding for all involved and usually helps

    develop stronger communications between members of the planning team.

    For many business owners and leaders, creating a vision, company values, and a strategic plan

    can be a daunting task for reasons like time, energy, commitment and lack of experience. It

    requires business leaders to accept that yesterdays success does not ensure success in the future.

    It requires challenging the status quo, changing behaviors, implementing new procedures, hiring

    different people, and putting new systems in place in order to deliver on the strategy.

    Why is planning so important and why must it be done in concert with a strategy is a crucial

    aspect to follow. From a macro perspective, business today gets done in a global marketplace.

    Change is occurring at an unprecedented pace. Time and distance continue to become less and

    less relevant thanks in great part to the explosive growth of technology and the Internet.

    There was a time when strategic planning was done by the biggest companies, and those who lead

    change. Now it is a requirement just to survive.

    Even though Sri Lanka manufacturing company implemented a strate