Premier Vendor Marketing

Premier Vendor Marketing

© 2009 Premier Vendor, LLC: All Rights Reserved

Find Your Outstanding Call Center Outsource Provider Today!

Call Center Service Outsourcing• Call Center Service Outsourcing can support your operational and

strategic goals:– Achieving sales and revenue targets (as a primary channel or

overflow)– Improve customer service/care and retention (after hours, 24/7calls,

live chat, email)– Quick ramp up to assist with outbound sales campaigns– Assess customer satisfaction with outbound surveys and welcome

calls.• By outsourcing Call Center Services, businesses can benefit from the

experience of call center service providers why focusing on their core business.


Call Center Referral Service• Why use a Call Center Referral Service? With a multitude of call center service

providers available, the referral service can assist you in selecting the best agency to ensure your program success. Considerations include: – Should you work with only one agency or several?– Should you use automated or manual?– Large or small?– Do you know what criteria to consider when sending out an RFP (request for

proposal)?– What criteria do you need to look for on a site visit, do you have the time

needed to conduct the search, and lead the project throughout its implementation?

• This partnership will ensure your placement with the industry’s most effective and professional call center service providers, as well as other services


Who We Are• Premier Vendor’s FREE call center referral service provides clients with a selection of

vendors that have the service strengths to meet their business needs

• Our service matches clients with call center vendors whose core capabilities are aligned with the client project requirements

• As a result, each program is complemented by a unique, customized client/vendor match

• We are committed to performing the due diligence necessary to secure your trusted vendor and ensure results

• Let us put our 24 years experience in marketing and the call center outsourcing industry to work for you!


What We Do• Premier Vendor provides FREE and immediate access for our clients to some of the industry’s

bests in class call center agencies

• We match these agencies against your specific program requests and provide you with the optimum level of call center service that you require

• Access to a multitude of call center seats with only one contact to Premier Vendor Marketing

• We will also offer a FREE consultation to help you through the proposal process, and can even assist you in the implementation and management of your programs if you like

• With experience as a vendor and a client, we know how do drive your success

• You benefit from savings in time and money as we have researched and identified top vendors for you. There is no cost to you.


Our Partners• Premier Vendor Marketing has partnered with the Top Performing call

center vendors to provide your company a tailored solution for your outsourcing initiatives

• Premier Vendor Marketing’s knowledge of industry players, their specializations, strengths and weaknesses is invaluable to a client when searching for a provider

• A partnership with the Premier Vendor Team will help you find the best provider for your program’s success.

• Premier Vendor Providers are accustom to driving success for Fortune 500 companies


Our Partners’ Accreditations


•DMA - Direct Marketing Association

•ATA - American Teleservices Association

•Contact Center World - Top Outsourcer Award/Top 20 in the World

•Call Center CRM Solutions -

Rising Stars/Fastest Growing Teleservices Companies

•Customer Interaction Solutions – Teleservices Agencies TOP 50

•Customer Interaction Solutions – MVP Quality Award/Bronze

•Certified COPC

Experience• Inbound Telemarketing • Outbound Telemarketing• Sales• Cross-Sell/Up-Sell• Appointment Setting• Lead Qualification• Lead Generation• 24/7 Support• BPO• Database Acquisition• Telemarketing Surveys

• CRM Telemarketing• B2B/Inside Sales • Customer Care• Verification Services• Database Management• Membership/Enrollment• Language Translation• Help Desk/Technical

Support• Live Chat/Email


Industries We Serve• Financial Services• Insurance/Banking• Wireless/Telecom• Broadband/Internet/Cable• Location Based Services• Healthcare/Pharmaceutical• Energy/Utilities• Publishing/Newspapers• Education• Non-Profit • Direct Response/DRTV• Direct Marketing


•Distribution•Home Services•Package Goods•Crisis Management/Adverse Events•Product Recall•Data Breach Notification•Membership Services•Meetings/Conventions•Automotive•Consumer Products/Catalog/Retail•Travel/Tourism/Transportation

Our Process - Tell us about your program specifications and call center needs (318) 372-1625 (318) 322-1136 3316 Stowers Drive Monroe, LA 71201 www.premiervendor.net

Client Questionnaire Please be assured that your information as confidential and will only be shared with approved Premier Vendors that will be supplying you with a quote for services. ( * required fields)

Phone Number: * ext:

First Name: *

Last Name:

E-mail Address:

Company Name:

Street Address:

City:

State: Select State

ZIP:

Project I nformation Questionnaire (check all that apply)

1. What type of call center services do you require?

Outbound Telemarketing

Customer Service

Inbound Sales Support

Market Research/Surveys

Lead Generation

Appointment Setting

Non-Profit Fundraising

Answering Services

Order Processing

Help Desk/Tech Support

Database Updating

Manage Online Chats

24/7 Support

Other Call Center Services


(318) 372-1625 (318) 322-1136 3316 Stowers Drive Monroe, LA 71201 www.premiervendor.net

Client Questionnaire

2. What is your estimated numbers of calls per month?

Choose One...

3. Estimated campaign budget:

Choose One....

4. What is your estimated list size?

5. Do you need foreign language services with your telemarketing campaign?

Choose One...

6. What hours will you require call center services?

Choose One...

7. Do you currently or have you in the past, utilized a third party vendor to perform these call center services?

Choose One...

8. What type of customers are you targeting for this campaign?

Choose One...

9. Who will supply the calling lists?

Choose One...

10. Are you looking for a one-time or an ongoing telemarketing campaign?

Choose One...

11. Give us a brief description of your project.

12. Please describe any additional information or requirements regarding your call center services request.

Our Process – cont’d


•Communicate Project Information •We share your project information with our large, experienced network of professionals in the call center services industry

•Align Capabilities•Client opportunities are referred to vendors by matching service needs of the client and service capabilities of the vendor

•Vendor Selection•Client selects vendor that best meets their needs. There is no obligation for trying our free call center referral service If you are not satisfied with a Premier Vendor Partner, we will continue to search for a suitable match

We at Premier Vendor appreciate your time and look forward to the prospect of meeting your business needs.

Thank you.

Premier Vendor Marketing318.372.1625

[email protected]


“Remember there is plenty of room at the top-but not enough to sit down.” - Jim Rohn

mailto:[email protected]

http://www.premiervendor.net/

Documents

Premier Vendor Marketing