Embed Size (px)
Citation preview
Complete Property Management Solutions
CLEANING | SECURITY | BUILDING MAINTENANCE | JANITORIAL
www.premiersupportservices.co.uk
Cleaning Services | Premier 08450 555 444 | 3
CLEANING SERVICES
From general to specialist cleaning, we have the
precise services to meet you requirements.
Pages 4-7
SECurIty SERVICES
Flexible, discreet, effective, we can help to protect
your organisation 24/7, 365 days a year.
Pages 8-9
BuILDING MAINtENANCE SERVICES
Planned preventative maintenance, emergency
repairs, new build or a complete refurbishment
of your premises - Our qualified tradesmen and
management team will ensure that all work is
carried out to high standard at competitive rates.
Pages 10-11
WINDOWS & DOOrS SERVICES
Repair, replacement, service and maintenance.
Pages 12-13
WASHrOOM & JANItOrIAL SUPPLIES
Complete hygienic services and
consumable supplies.
Pages 14-15
CAtErING & VENDING SUPPLIES
Complete food and beverage services.
Pages 16-17
tOtAL FACILItIES MANAGEMENT
One call is all it takes, and Premier
will manage the rest.
Pages 18-19
Our COMMItMENtS WHO USES OUR SERVICES
Hundreds of organisations around the UK rely on
us to keep their premises clean, safe and fully
maintained.
Pages 20-21
Premier Support Services has the capabilities to take care of all your essential facilities. We are dedicated to ensure your services run smoothly and efficiently for any type of organisation.
You can rely on us to ensure your premises are clean, secure and well maintained. We also provide a wide range of services to cover all of your company’s requirements allowing you to concentrate on your core activities. Whilst our dedicated team take care of all services we provide on your behalf.
Making your space...
work for you
4 | Premier 08450 555 444 | Cleaning Services Cleaning Services | Premier 08450 555 444 | 5
Cleaning Services
range of Solutions When it comes to cleaning, no-one has a better understanding than Premier Support Services.Our knowledge, understanding and experience are unrivalled. We embrace challenges, offering an extensive range of solutions. Premier works closely with people who share our passion delivering service excellence.
Cleaning Schedule Every building is unique. Flexible cleaning schedules are designed to work to your specifications and desired frequencies. Cleaning schedules are essential, not only for the health and safety of the staff, but ensures we deliver the service above and beyond your expectations.
Premier generates a clean working space for all our clients upon each visit. Our aim is to work safely and conscientiously, minimalising disruption to the workflow.
Well-trained People In our view outstanding service is delivered by excellent people. We thrive on recruiting a high calibre of staff where we combine their high level skills with a positive attitude, instilling a dedication to excellence in all our staff. We train our staff to our own in-house training scheme as well as maintaining the standards set out by BICSc (British institute of Cleaning Science).
Quality Assured We take pride in the quality of our work. As part of our routine cleaning regime, our highly skilled area managers and supervisors carry out regular audits to ensure that standards are maintained. We combine this with a company culture that encourages every member of our team to take responsibility for providing a level of service that more than meets your needs.
Effective Management At Premier support service we understand instinctively that effective management and professional supervision are essential to the success of our relationship with you.
We are constantly innovating our management processes to ensure the effectiveness of our management teams to enable us to be attentive to your needs and have the flexibility to respond rapidly to your requirements.
Our contract cleaning division provides a highly professional
cleaning service for a diverse range of clients nationwide, varying from
general office cleaning to specialised, bespoke cleaning programmes, individually tailored to suit your
specific needs.
Put your service needs into professional hands
Cleaning Services
6 | Premier 08450 555 444 | Cleaning Services Cleaning Services | Premier 08450 555 444 | 7
Specialist Cleaning Services
Whatever your core activities and wherever you are based we have
the experience, people and quality systems in place to deliver bespoke cleaning services to meet with your
business needs.
Cleaning programmes tailored to meet a specific need
Specialist Cleaning ServicesBuilders Cleans Over the past 15 years Premier Support Services has built up a strong reputation within the construction industry for providing large and small construction companies with a complete cleaning service prior to occupation by the end user. Our teams of operatives all have CSCS (Construction Skills Certification Scheme) and our supervisors are fully trained holding SSSTS (Site Supervisors Safety Training Scheme) certificates.
Our teams can be mobilised at short notice and can operate anywhere across the country. We have successfully completed some of the largest construction projects over the last few years.
theatre Cleans (Infection Control) Clinical Theatre Cleaning requires a combination of decontamination processes, including organic matter and the removal of micro-organisms which are ever present in any hospital/clinical environment. Our team of highly trained and experienced operatives supply planned and emergency infection control cleans throughout the UK, applying safe practices and procedures.
Premier provides Risk, Method and COSHH assessments prior to any work undertaken. Our goal is to exceed standards and deliver a quality service, following the cleaning methods and standards set out in the National NHS Cleaning Standards guidelines.
Surgery Cleaning Premier adhere, and comply to the degree of cleaning standards required by the CQC, implementing the necessary cleaning programmes and tools ensuring, infection control and cross contamination is avoided, whilst being compliant with the National standards of cleanliness for the NHS.
Industrial Cleaning We offer a wide range of services including: • Kitchen deep cleans • Toilet deep cleans • High level cleaning • Factory cleaning • Specialised machine cleaning • Clean room deep cleans • External grounds cleaning.
Window Cleaning Our management team carry out a full site survey to provide you with a cost effective and planned schedule of works including all health and safety documentation. These individual services range from traditional window cleaning methods, reach and wash systems, rope access and cradle work. All these works are carried out by our fully trained and certificated operatives.
Waste Management Servicing & Supplies Working in partnership with our preferred suppliers we offer a full range of waste management services. Our management team will carry out a full site survey looking at your current waste streams and look to reduce your waste to landfill and lower your carbon footprint.
8 | Premier 08450 555 444 | Security Services Security Services | Premier 08450 555 444 | 9
Security Services
High Quality People. Flexible Service. Our team of highly motivated security professionals bring with them many years of experience in the security industry.
We offer skilled, knowledgeable personnel trained to SIA (Security Industry Authority) Approved Standards with a professional attitude and approach.
Every security officer has award-winning customer care training, giving them the diplomatic and organisational skills to deal with people at all levels, ensuring a safe and secure environment at all times. We operate 365 days a year, 24 hours a day.
Quality Assured Whichever way you choose to use our services, you can be sure that our frequent patrols and professional presence will enable your business to operate in a secure and as safe an environment as possible.
Our regular audits by our management teams will ensure that our services conform to and meet your expectations.
Security Officers Our security officers are flexible and trained to carry out a variety of tasks, including: • Gatehouse access/control • Building patrols • Vehicle and personal searches • Loading bay and checking • Control of vehicle movements • CCTV monitoring and control room.
Front of House/reception We understand that it is important to provide staff who can blend into your organisation. They can be fully uniformed in our branded clothing or, if you prefer, use your own corporate workwear. Our security officers and commissionaires can take care of: • Open up and lock down • CCTV monitoring • Visitor passes/contractor management • Access control • Deliveries • Internal post • Concierge duties • Fire alarm testing • L8 monitoring.
CCtV/Access Control We can protect your business or commercial property with a CCTV, access control, door entry and barrier systems.
Our Security Division offers flexible security solutions to protect you and your
business at all times - 24/7, 365 days a year.
Protecting you and your business 24/7
Security Services
10 | Premier 08450 555 444 | Building Maintenance Services Building Maintenance Services | Premier 08450 555 444 | 11
Building Maintenance Services
Maintenance We understand that buildings continually need to be maintained to keep them looking pristine and prevent major damage through neglect. Our property maintenance service is available 24 hours a day, 7 days a week, 365 days a year - giving you access to a range of qualified and specialist staff who can be trusted to deliver high quality results.
Our services include: • Roofing • Flooring • Windows and doors • Brickwork • Carpentry • Plumbing • Gas • Heating, ventilation, air conditioning • Electrical • Painting and decorating • Grounds and car park maintenance.
All our tradesmen are trained to the highest industry standards and hold all of the industry standard accreditations.
New Build and refurbishment Based on your specification Premier can provide you with a detailed and fully compliant quotation to deliver a first class project, completed on time and within your budgetary requirements. Our dedicated team can manage this process from conception to completion ensuring a high quality build is achieved.
We can also help you with longer-term restoration work following flood, fire or other significant damage, reducing your workload by overseeing and co-ordinating all the necessary trades involved.
24 Hour Call Centre/Helpdesk Premier Support Services can also offer the benefit of a 24 hour helpdesk/emergency call centre, which can deal with any type of emergency, or repair to your premises in normal business hours or out-of-hours, this operates 365 days a year.
Our experienced team of operators can deal with any incident before the problem escalates.
A full report and timeline can then be sent to the relevant individuals within your group so any on-going issues can be resolved as well as creating an audit trail for any purpose.
Any organisation that employes Premier Services for one of it’s core services will automatically be registered for free with the call centre.
Our Maintenance Division is able to respond quickly to emergencies,
work to a planned schedule of routine work, or help you refurbish
or re-design your premises to ensure they continue to meet your needs. Over the years,
we have built a reputation for unrivalled attention to detail and a comprehensive range of services.
A reputation for unrivalled attention to detail
Building Maintenance Services
12 | Premier 08450 555 444 | Windows & Doors Windows & Doors | Premier 08450 555 444 | 13
Windows & Doors
repair or replace? Rather than replacing windows or doors, you may be able to repair or renovate them, meaning less disruption and redecoration, which could save your business time and money.
If it’s definitely time to replace, we can find all types of windows and doors to match all of your existing stock. This includes: aluminium, UPVC and timber.
Our qualified team can advise you on the options available to you, to suit your existing premises.
Our services include:
• Repair or replacement of any type of window and door
• Repair or replacement of springs, handles, catches, keeps and hinges
• Full glazing, any size
• Patent glazing and high level work
• Warwick Sash renovation
• Transom closers and fittings
• Draught-proofing
• Lock and flush bolts
• Lock and panic hardware
• Floor springs and closers
• Security grilles, shutters and other security products
• Patio door systems
• Shop fronts.
Renovation, repair, replacement...
Windows & Doors
We offer a comprehensive window and door service. Our fully trained
operatives have a wealth of knowledge and experience and are happy to advise on the best
solution for you.
14 | Premier 08450 555 444 | Washroom & Janitorial Supplies Washroom & Janitorial Supplies | Premier 08450 555 444 | 15
Washroom & Janitorial Supplies
Washroom Hygiene Servicing & Supplies We source high quality products to reflect the image you want to create as well as suit your budget. We offer:• Sanitary disposal bins • Slimline vending machines • Liquid soap dispensers • Air freshener systems • Warm air and face dryers • Cotton roller towels • Urinal sanitising systems • Water management systems • Nappy disposal units
Janitorial Supplies Whatever you are looking for in terms of janitorial supplies, we can deliver, saving you the time and hassle of sourcing from multiple suppliers. Products include:• All paper items • All cleaning chemicals • Vacuum cleaners • Floor maintenance machines • Dispensing systems • Soft dressing disposal • Sharp boxes • Dust control mats
Workwear and Laundry Service We can keep you supplied with clean workwear and launder your towels, tea towels, tablecloths or other soft furnishings to ensure your working environment is safe and looking its best.
Maintaining a safe, hygienic environment
Washroom & Janitorial Supplies
Maintaining clean, well stocked washrooms is important for
staff morale as well as peoples perception of your business.
We are able to meet all of your washroom requirements and
supply everything you need to ensure your washrooms are clean and hygienic for your
employees and visitors.
16 | Premier 08450 555 444 | Catering & Vending Supplies Catering & Vending Supplies | Premier 08450 555 444 | 17
Catering & Vending Supplies
Catering Services Working through trusted partners, we are able to provide catering and canteen services from a simple cold food offer to a full and varied hot food menu. Our focus is on providing a flexible service that is individual as well as cost-effective, and tailored to your requirements.
• Catering disposables
• Cafe bars
• Deli bars
• Staff restaurants
Freshness and Quality Guaranteed We believe in the benefits of using good quality, fresh, ingredients sourced locally wherever possible, helping to provide maximum nutritional value with minimal impact on the environment.
Vending Services Where a full catering service is not practical, or for ‘out-of-hours’ use, we can supply:
• Drinks vending machines
• Food vending machines
• Desktop food vending machines
Satisfaction Guaranteed
Catering & Vending Supplies
We understand that busy staff really appreciate having access to a variety of good quality food and beverages
on the premises. We can offer everything from a vending machine
to full canteen services, to help keep your workforce happy and productive.
18 | Premier 08450 555 444 | Total Facilities Management Total Facilities Management | Premier 08450 555 444 | 19
total Facilities Management
tFM ‘We are committed to providing a high quality service, value for money, one point of contact, one consolidated invoice’.
Premier Support Services can manage all of aspects of your facility requirements from Soft FM to Hard FM services. Through experience with our existing client base over the past few years we have developed a close working relationship allowing us to understand each others business requirements. Therefore allowing us to grow alongside our clients adding additional services to their current core services. Providing them with trust and confidence in the services we deliver meaning a smooth transition of these additional services.
We believe that providing you with the option of TFM will greatly reduce the amount of time and effort spent on maintaining your premises. The benefit of using one service provider will greatly reduce administration and management time spent dealing with an array of companies. Whilst also reducing the number of invoices received from the individual companies. We provide you with a one consolidated invoice individually listing all the services that have been carried out over the financial period.
Premier Support Services will provide you with one point of contact to manage your account who will be supported by our 24 hour helpdesk team.
24 hour Call Helpdesk Dedicated to providing you with one point of call, 24 hrs per day, 365 days per year for any circumstances that may arise that effect the day to day operation of your premises.
By letting Premier Support Services take care of every aspect of your
facilities management, you can save time and money. We are committed
to providing a high quality service on which you can depend, leaving
you with just one point-of-contact for all your building services needs and
nothing to worry about.
Let us make life easier for you
Total Facilities Management
20 | Premier 08450 555 444 | Our Commitments Our Commitments | Premier 08450 555 444 | 21
Our Commitments
Health and Safety The directors and management of Premier Support Services Group are totally committed towards safeguarding the health, safety and welfare of it’s employees, the public and others who may be affected by our activities. We believe that our business performance will be enhanced by our proactive approach towards reducing injuries, ill health and preventing unnecessary losses and liability. Health and safety initiatives and measures can only be effective if there is maximum co-operation between management and employees.
Environment Premier Support Services Group recognises and readily accepts its responsibilities that concern the environment, which is an integral and fundamental part of the company’s business strategy. Our ongoing commitment towards achieving the highest possible standards of environmental performance has been recognised with our accreditation to ISO 14001, an award of which we are extremely proud and wish to protect for all our futures.
Accreditations Premier are members of the following organisations, working together to set high standards in our industry.
Don’t just take our word for itWho Uses Our Services?
Our Commitments
“As a business we must constantly evolve and innovate to give the best
value for money to our customers...” Andrew Walker, Director
Don’t just take our word for it
One call does it all...
Call centre operates
24/7-365 days per year
Begin your journey towards peace of mind.....
08450 555 444www.premiersupportservices.co.uk
Head Office 4 & 5 Western Court, Bromley Street, Digbeth, Birmingham B9 4AN
tel: 08450 555 444 Fax: 0845 5480309 Email: [email protected]
Birmingham Office 12-16 Bromley Street, Digbeth, Birmingham B9 4AN
tel: 08450 555 444 Email: [email protected]
Manchester Office 23 Modwen Rd, Sandpiper Quay, Waters Edge Bus. Park, Salford, Manchester M5 3EZ
tel: 08450 555 444 Email: [email protected]
Nottingham Office Premier House, 14 The Triangle, NG2 Business Park, Nottingham NG2 1AE
tel: 08450 555 444 Email: [email protected]
London Office 23 Castalia Square, The Docklands, London E14 3MG tel: 08450 555 444 Email: [email protected]
Leeds Office Unit 16 Acorn Business Park, Killingbeck Drive, York Road, Leeds LS14 6UF tel: 08450 555 444 Email: [email protected]
Bristol Office 28 Osprey Court, Hawkfield Business Park, Hawkfield Way, Bristol BS14 0BB tel: 08450 555 444 Email: [email protected]
Slough Office 8 Progress Business Centre, Whittle Parkway, Slough SL1 6DQ tel: 08450 555 444 Email: [email protected]
