5

1 Predictive Customer Experience Noelle Eder, Chief Card Customer Experience Officer

Predictive Customer Experience · Predictive Customer Experience Noelle Eder, Chief Card Customer Experience Officer. Digital Task Completion Helping customers help themselves Capital

Download PDF Report

Upload
others
View
9
Download
0

Embed Size (px)

Citation preview

Page 1: Predictive Customer Experience · Predictive Customer Experience Noelle Eder, Chief Card Customer Experience Officer. Digital Task Completion Helping customers help themselves Capital

1

PredictiveCustomerExperienceNoelleEder,ChiefCardCustomerExperienceOfficer

Page 2: Predictive Customer Experience · Predictive Customer Experience Noelle Eder, Chief Card Customer Experience Officer. Digital Task Completion Helping customers help themselves Capital

DigitalTaskCompletionHelpingcustomershelpthemselves

Capital One Confidential

Page 3: Predictive Customer Experience · Predictive Customer Experience Noelle Eder, Chief Card Customer Experience Officer. Digital Task Completion Helping customers help themselves Capital

Capital One Confidential

Integrated,HolisticExperiencesBuildingCustomerTrust

Page 4: Predictive Customer Experience · Predictive Customer Experience Noelle Eder, Chief Card Customer Experience Officer. Digital Task Completion Helping customers help themselves Capital

AdvancedTechnologyThecustomerexperiencerevolution

Capital One Confidential

Page 5: Predictive Customer Experience · Predictive Customer Experience Noelle Eder, Chief Card Customer Experience Officer. Digital Task Completion Helping customers help themselves Capital

HowEveryCustomerShouldFeel

Capital One Confidential

Defection Detection: Improving Predictive Accuracy of Customer

Defection Detection: Improving Predictive Accuracy of Customer

Documents

20:20 Customer Experience Customer Experience - IBM

20:20 Customer Experience Customer Experience - IBM

Documents

Moving from Measuring Customer Experience to Improving ... · Moving from Measuring Customer Experience to Improving Customer Experience Case study Customer Experience, México April,

Moving from Measuring Customer Experience to Improving ... · Moving from Measuring Customer Experience to Improving Customer Experience Case study Customer Experience, México April,

Documents

AMA Customer Experience Workshop: Optimizing the Customer Experience

AMA Customer Experience Workshop: Optimizing the Customer Experience

Marketing

Predictive Failure Analysis – Customer Experience Sam

Predictive Failure Analysis – Customer Experience Sam

Documents

Customer Experience and Predictive Analytics

Customer Experience and Predictive Analytics

Documents

Practical Customer Analytics using Predictive Approaches · 2015-10-08 · Practical Customer Analytics using Predictive Approaches . 1 Information Management Solutions Overview &

Practical Customer Analytics using Predictive Approaches · 2015-10-08 · Practical Customer Analytics using Predictive Approaches . 1 Information Management Solutions Overview &

Documents

IBM Customer Experience Suite and Predictive Analytics · 2 IBM Customer Experience Suite and Predictive Analytics ... • Pursuing aggressive customer growth strategies through cross-selling

IBM Customer Experience Suite and Predictive Analytics · 2 IBM Customer Experience Suite and Predictive Analytics ... • Pursuing aggressive customer growth strategies through cross-selling

Documents

Five predictive imperatives for maximizing customer value...Business Analytics IBM Software Customer Intimacy Five predictive imperatives for maximizing customer value Applying predictive

Five predictive imperatives for maximizing customer value...Business Analytics IBM Software Customer Intimacy Five predictive imperatives for maximizing customer value Applying predictive

Documents

AN UNMATCHED CUSTOMER EXPERIENCEmomentumtelecom.com › ...customer-experience-bro.pdfAN UNMATCHED CUSTOMER EXPERIENCE ... you’ll experience an unrivaled commitment to customer satisfaction

AN UNMATCHED CUSTOMER EXPERIENCEmomentumtelecom.com › ...customer-experience-bro.pdfAN UNMATCHED CUSTOMER EXPERIENCE ... you’ll experience an unrivaled commitment to customer satisfaction

Documents

THE PREDICTIVE BANK Transforming customer experience ... · THE PREDICTIVE BANK Transforming customer experience through data-driven innovation. ... with which we can process that

THE PREDICTIVE BANK Transforming customer experience ... · THE PREDICTIVE BANK Transforming customer experience through data-driven innovation. ... with which we can process that

Documents

What is Predictive Customer Analytics?public.dhe.ibm.com/.../What_is_Predictive_Customer_Analytics.pdf · What if predictive analytics could uncover customer behaviour and enhance

What is Predictive Customer Analytics?public.dhe.ibm.com/.../What_is_Predictive_Customer_Analytics.pdf · What if predictive analytics could uncover customer behaviour and enhance

Documents

CUSTOMER EXPERIENCE - Wavestone · CUSTOMER EXPERIENCE AND Better customer experience allows cost ECONOMIC PERFORMANCE An often mentioned constraint on customer experience is the

CUSTOMER EXPERIENCE - Wavestone · CUSTOMER EXPERIENCE AND Better customer experience allows cost ECONOMIC PERFORMANCE An often mentioned constraint on customer experience is the

Documents

Predictive Customer Analytics

Predictive Customer Analytics

Documents

Experience-driven Predictive Controlvdesaraj/papers/Desaraju16_RLP.pdf · Experience-driven Predictive Control ... the system is subject to complex, ... Predictive control techniques

Experience-driven Predictive Controlvdesaraj/papers/Desaraju16_RLP.pdf · Experience-driven Predictive Control ... the system is subject to complex, ... Predictive control techniques

Documents

Predictive Customer Intelligence

Predictive Customer Intelligence

Data & Analytics

Predictive methods Understanding customer preferences

Predictive methods Understanding customer preferences

Documents

Machine Learning Intelligence Customer predictive analytics · Machine Learning Intelligence Customer predictive analytics – Ahmad Tantawy, HPE CMS WW Solutions Architect – May

Machine Learning Intelligence Customer predictive analytics · Machine Learning Intelligence Customer predictive analytics – Ahmad Tantawy, HPE CMS WW Solutions Architect – May

Documents

Predictive Failure Analysis –Customer Experience Sam Knutson, … · 2012. 3. 15. · JES_SPOOL_USAGE (JSU). (1.13 > only) • OA38279 PREDICTIVE FAILURE ANALYSIS PFA_COMMON_STORAGE_USAGE

Predictive Failure Analysis –Customer Experience Sam Knutson, … · 2012. 3. 15. · JES_SPOOL_USAGE (JSU). (1.13 > only) • OA38279 PREDICTIVE FAILURE ANALYSIS PFA_COMMON_STORAGE_USAGE

Documents

Predictive Analytics in Insurance Getting it right when ... · Using Predictive Analytics to drive customer experience and increase ... Lead Time Average Repair Time Average Satisfaction

Predictive Analytics in Insurance Getting it right when ... · Using Predictive Analytics to drive customer experience and increase ... Lead Time Average Repair Time Average Satisfaction

Documents

CUSTOMER EXPERIENCE SERVICES - CustomersFirst Now · Customer Experience is, how Customer Experience Services are delivered, and how a solid Customer Experience Services strategy

CUSTOMER EXPERIENCE SERVICES - CustomersFirst Now · Customer Experience is, how Customer Experience Services are delivered, and how a solid Customer Experience Services strategy

Documents

Recoding the Customer Experience - Cognizant · Recoding the Customer Experience ... how Facebook prompts friends to ... • Predicting customer ROI and lifetime value • Predictive

Recoding the Customer Experience - Cognizant · Recoding the Customer Experience ... how Facebook prompts friends to ... • Predicting customer ROI and lifetime value • Predictive

Documents

Predictive Modeling for Customer Targeting A Banking Example · 2018-10-13 · •Customer targeting adds value to the company, enhances the customer experience and provides actionable

Predictive Modeling for Customer Targeting A Banking Example · 2018-10-13 · •Customer targeting adds value to the company, enhances the customer experience and provides actionable

Documents

How Predictive Analytics Can Deepen Customer Relationships

How Predictive Analytics Can Deepen Customer Relationships

Data & Analytics

Customer Segmentation and Predictive Modeling

Customer Segmentation and Predictive Modeling

Documents

Customer activation Predictive model

Customer activation Predictive model

Data & Analytics

IBM Predictive Customer Intelligence Version 1.0.0 ...public.dhe.ibm.com/software/data/cognos/... · Contents Introduction .....vii Chapter 1. IBM Predictive Customer Intelligence

IBM Predictive Customer Intelligence Version 1.0.0 ...public.dhe.ibm.com/software/data/cognos/... · Contents Introduction .....vii Chapter 1. IBM Predictive Customer Intelligence

Documents

Using Predictive Analytics for Customer Intent Mining

Using Predictive Analytics for Customer Intent Mining

Documents

Customer Profiling & Predictive Analysis

Customer Profiling & Predictive Analysis

Business

Wim Verschoore - Predictive customer insights session

Wim Verschoore - Predictive customer insights session

Business