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Practice Model Update
(Community Name)(Date of Presentations)
(Presenters Name)
Indiana Department of Child Services
Practice PrinciplesBrief Background onPractice Reform
• DCS was created by the Governor through Executive order in January 2005 and enacted by legislation on July 1, 2005.
• DCS is building a child welfare agency that reflects its mission and beliefs about protecting and serving the children and families of Indiana.
• Lasting change and better outcomes can only be achieved if the work is grounded in strong principles and values.
• Translating those values into every day actions and decisions requires us to rethink every aspect of how we work together with families and each other.
Practice PrinciplesMission & Vision
• Mission: The Indiana Department of Child Services protects children from abuse and neglect. DCS does this by partnering with families and communities to provide safe, nurturing and stable homes.
• Vision: Children thrive in safe, caring and supportive families and communities.
Practice Principles
• We believe every child has the right to be free from abuse and neglect.
• We believe every child has the right to
appropriate care and a permanent home. • We believe parents have the primary
responsibility for the care and safety of their children.
Values
Practice Principles
• We believe the most desirable place for children to grow up is with their own families, when these families are able to provide safe,
nurturing and stable homes.
• We believe in personal accountability for outcomes, including one’s growth and development.
• We believe every person has value, worth and dignity.
Values
Practice Principles
• Preamble: Practice principles were developed with the core understanding that all
decisions will be made with the primary consideration for child safety.
• Purpose: Provides an overview of principles of DCS; provides a vision for practice,
outlines policy and clarifies behavioral expectations necessary to improve practice.
Framework for Child Welfare Service
Provisions
Practice Principles
• To protect children from abuse and neglect.
• To support families in identifying and using their inherent strengths and the resources in
their community to resolve the conditions that led to abuse and neglect.
• To affect permanent change that enhances the safety, permanency, and well-being of
children and families.
Goals
Practice Principles
• To maintain and develop essential connections with family when children are unable to
remain in their home.
• To ensure that all children have the opportunity to achieve swift permanency through
family preservation, family reunification, adoption, or independent living.
Goals
Practice Principles
• These values and principles guide the child welfare system and the practice of child welfare service providers.
• The core of every decision will be the consideration of safety and well-being of the child.
• These values and principles represent the belief that by using evidence-based methods,
the DCS mission can be achieved.
Core Practice Values & Principles
Practice Principles
• These values and principles acknowledge that the complexity of the factors contributing
to abuse and neglect present a challenge in implementing these values and principles.
• These values and principles govern our actions in shaping policy, hiring and training staff, resource development and contract
service design, case management, supervision and in evaluating outcomes of our efforts.
Core Practice Values & Principles
Practice Principles
• Reduce substitute care
• Increased use of relative care
• Increased placement in own community
• Reduced use of residential placement
• Reduce number of placement moves
• Increase sibling placements
• Reduced length of stay
• Increase permanency
• Increased child & family visits
• Reduced incidence of repeat maltreatment
Practice Indicators(measures/outcomes)
Quality Service Review (QSR)
–Full QSR
–Grand Rounds
–Community Involvement
Practice Principles
Trust-based relationships are based on the following:
• Respect
• Genuineness
• Empathy
• Professionalism
Trust-Based Relationships
Practice Principles
• Respect: talking to clients, not at them; using Ms./Mr. until they say otherwise; looking at clients; asking for their input; thanking clients; and offering to shake their hands.
• Genuineness: being transparent; honest; dependable; straightforward about expectations; following through; and admitting shortcomings.
Trust-Based Relationships
Practice Principles
• Empathy: ask about clients; listen to them; respect their point of view; recognize, even verbalize, the way they’re feeling; and be aware of your body language--look at them, sit up closer, etc.
• Professionalism: maintaining appropriate boundaries, modeling behaviors, keeping confidentiality, etc.
Trust-Based Relationships
Practice Principles
• Exploring Skills– Active listening, reflection, and attending
behaviors.
• Focusing Skills– Positive reframe, clarification, open and
closed questions, indirect questions and summarization.
Building Trust-Based Relationships
Practice Principles
• Guiding Skills – Engaging clients to think about starting over
in a different way.
• Solution Focused Questions – Used for getting to the underlying needs of
families - getting “in the door.” Types: solution defining, past successes, exception finding questions, miracle questions and
scaling questions.
Building Trust-Based Relationships
Practice Principles
• Information-Seeking: Having enough information so you can decide if what is being said is valid.
• Grief and Loss: You have the information, but you really don’t want to change.
• Ambivalence: You are willing to practice the desired behavior a little, but you only have one foot in the change.
• Practicing Desired Behavior: You put both feet into the process.
• Maintain Desired Behavior: You decide the change is worth making and put energy into assuring it continues.
The Stages of Change
Practice Principles
• Terminology to describe the belief that it is critical to use the same
philosophies, principles and values through all levels of the organization, including our families, children, staff, community partners, and providers.
Parallel Process
TEAPI Series
–Teaming
–Engaging
–Assessing
–Planning
–Intervening
Practice Principles
• Done through the context of the Child and Family Teams- parents are at the wheel.
• Team relies upon all of the members and their experience and expertise.
• Family creates their own team.
Teaming
Practice Principles
• Fundamental skill of practice – building and developing trusting relationships.
• Spend time up front building this relationship of trust.
• Workers should be able to understand the family’s perspective and how the family is viewing it.
Engaging
Practice Principles
• Engage with the family in assessing the underlying needs and resources of the family.
• Discover strengths, physical, mental and emotional needs.
• Discover family connections.
• Discover underlying needs of the family.
Assessing
Practice Principles
• Base the child and family plans on the assessment.
• Plan for safety, permanency, and transitions.
• Must be explored, stated and realistic concurrent plans.
Planning
Practice Principles
• Must meet legislative timelines.
• Must track the plans by visits, child and family team meetings, etc.
• Must be able to adjust plans when it is needed.
Planning
Practice Principles
• Every contact is a potential intervention.
• Must understand that the clients have rights and must respect those rights.
• The process of working with clients is the most important intervention.
Intervening
Practice Principles
• Train workers to intervene with families by:– Explaining the skill
– Modeling the skill
– Allowing time to practice the skill
– Offer positive feedback
Intervening
TEAPI Facts
–Over 125 hours of training (classroom and development of facilitators)
–All FCMs have completed TEAPI and Facilitation training
–TEAPI series is now a part of the new cohort training
Practice Principles
• Full disclosure
• Child and Family Team Meetings
• Clinical Supervision
• Solution focused questions
• Family Network Diagram
• Genograms/ Ecomaps
• Mentoring
• Training
• Meaningful visits
• Professional involvement
• Case Plans
Tools
Tools
Assessments
– Family Functional Assessment (FFA)
– Practice Guide for Family Centered Casework
– Child and Adolescent Needs and Strengths Assessment (CANS)
– Children’s Coloring Books
– Safety, Risk and Needs Assessments
Practice Principles
• A process that brings together the wisdom and expertise of: – Family, interested people (friends, neighbors,
community members), formal Resources (child welfare, mental health, education, others)
– Functions to serve the child and family’s achievement of safety, permanency, stability
and well-being.
Child and Family Team Meeting (CFTM)
Practice Principles
In order to : • Learn what the family hopes to accomplish.
• Set reasonable and meaningful goals.
• Recognize and affirm the family’s strengths.
• Assess family needs and find solutions.
• Agree on next steps.
• Achieve clarity about who is responsible for agreed upon tasks.
Child and Family Team Meeting (CFTM)
Practice Principles
• Building a Trusting Relationship -use exploring and focusing skills.
• Identifying Team Members -identify resources with the family that leads to team members.
• Preparing the Family Team -help members determine wants, desired outcomes/goals.
• Working with the Team -facilitate Family Team Meeting to reach agreement on goals.
•
• Maintaining the Family Team -complete steps of family’s plan, track progress, respond to concerns.
Stages of Family Teaming
Practice Principles
Child and Family Team Meetings will be utilized at every crucial point within the case such as:
- Reunification - Removal
- Placement Change - Case Transfer from or disruption Assessment to on going
• Any juncture of the case whenever the team feels the parent needs more support.
Types of Cases
Practice Principles
• Individuals that train / coach FCM’s to become facilitators and understand their role in
Family Team Meetings.
• They are first facilitators and then become coaches.
• Coaches are DCS staff who have been trained as such.
Peer Coaches
Practice Principles
• What is Clinical Supervision:Process whereby one individual with specific knowledge, expertise or skill provides support, while overseeing and facilitating the learning of another individual(s)
• Clinical Supervision within the Practice:• Clinical Consultant
– Focuses on best practice in terms of staff supervision– Models and creates a learning alliance– Provides tools/techniques to assist with further
development of management staff– Researches and presents current clinical practice
Clinical Supervision
Practice Principles
Clinical Consultant Initiatives:Example of Tools and Techniques
• Open Group Dialog– Provides support to Supervisors and or/Directors
• Clinical Case Staffings– Manage safety/risk - Teambuilding– Empower workers - Deal with resistance– Motivate staff - Parallel process
• 360 Evaluations– Staff review of supervisor’s performance– Provides opportunity for management staff to receive constructive
feedback– Encourages continued leadership development
Clinical Supervision
Practice Principles
• Partner with DCS to carry the established out case practice across the provider system.
• Participate in CFTMs when invited.
• Assist in identifying and resolving current policy and practice barriers to case practice.
• Be willing to host informational and training efforts for case practice understanding.
Role of Community Partners
• Anticipate a changing need for support services:
– Support services are changing as needs are being developed
– Addresses real need, not system need
– Flexibility of service delivery
– Helps to build and maintain natural support system of children and families
– No duplication
Impact on Service Providers
Practice Principles
Past Practice• Investigate to find facts.
• Solely responsible for child safety.
• We identify service needs for the
family - prescriptive approach.
Today’s Practice• Assessment, including
family strengths.
• Shared responsibility for child safety.
• Family identifies service needs and participates in all decision making.
Practice Picture
Practice Principles
Past Practice• Responsibility primarily
on DCS for outcomes.
• We create the team composition.
• Do not manage to data – no identified outcomes.
Today’s Practice• Decisions through the
lens of the long-term view.
• Family creates the team composition.
• Manage to data – know what we are
measured on.
Practice Picture
Practice Principles
Past Practice• Lack consistent
approach in engaging families and child welfare practice.
• Risk assessment based on our
interpretation.
Today’s Practice• Consistent approach
and philosophy in practice.
• Functional assessment is comprehensive and input sought from multiple people.
Practice Picture
Practice PrinciplesQuestions?
Contact Info: (presenter’s contact #’s)