1. Read the dialogue:1.1 Underline with red the complaints and blue the solution.1.2 what is the problem?___________________________ _____________________________________________1.3 What is the solution?___________________________ _____________________________________________ _____________________________________________1.4 Write the verbs:_______________________________ ____________________________________________ ____________________________________________ ____________________________________________

2. Vocabulary:

a) Watch ___________ b)strap ____________

c) Leave ___________ d)wrist ____________

e) worn ____________ f) perhaps ____________

g) still ______________ h) guarantee___________

i) amount ___________ j) refund ______________

k) purchase___________ l) details ______________

3. Read these sentences and give the complaints!Your neighbor always have noisy parties. ____________________________ ____________________________ ____________________________ ____________________________

Your uncle’s dog barks all night. _______________________________ _______________________________ ______________________________ ______________________________ The hotel has a bad customer service. ___________________________ ___________________________ ___________________________ ___________________________