Things that we will cover • Who we are and what we do• Consulting and selling medicine • Consultation forms• Laws, rights, and treaties • Risks and risk management • Our products • Definitions • Methods of intake• Customer service basics • Out positions • Q & A

Introduction

•Who are we?•What are our goals?•What needs in the community are we serving?

• Our creed: We will make cannabis and other natural medicine accessible to all who need it in a safe, caring, professional environment. We firmly believe in the profound physical, spiritual, and cultural benefits of cannabis-based medicine.

• Our mission: To offer a holistic health experience focused on natural, plant-based healing as well as education on the traditional spiritual, cultural, and medicinal benefits of this miracle plant.

Why cannabis?

• Cannabis is a very effective, safe, non-toxic treatment for a wide variety of ailments.

1. Parkinson's Treatment: https://www.youtube.com/watch?v=zNT8Zo_sfwo 2. Medical Marijuana Profiles: https://www.youtube.com/watch?v=k7Tg795-TLM

Seven Grandfather teachings

• Respect • Humility • Honesty• Bravery• Wisdom • Truth • Love

Laws, Rights, and Treaties

• Refer to Training Manual

• Given the United Nations Declaration on the Rights of Indigenous Peoples, to which Canada is a signatory, giving full endorsement in May of 2016, we are confident that we are well within the international legal framework to sell traditional medicine even if it presently falls in contravention of the laws of Canada.

Risks and Risk Management • We recommend to all clients that they gain their cannabis card • We do not permit smoking of any kind on our premises

• We have the full backing of the NIMCA and OIMCA

• We will not serve intoxicated or belligerent clients.

• We will not tolerate any offensive behavior on our premises.

• Customers are not to touch any product until the sales transaction is complete.

Product Information

• Extracts • Extracts are the plant matter that has been

subjected to a process of either chemical solvency or heat and pressure to separate the active compounds from the plant fibres. This results in a highly concentrated, very potent product.• Includes: Shatter and Rosin

• Oils • Oils are highly potent extracts of cannabis

compounds. When ingested, they produce a slow-acting but long lasting effect. As with all edibles, patients must be careful dosing as the effects are not felt immediately. Time should be taken between doses to ensure the desired effect is reached and not exceeded.• THC oil• CBD oil • 1:1 oil

•Edible additives •Syrups •Tinctures

•Hardware •Vaporizer pens •Closed Loop Extractor

Definitions • What is the difference between Indica and Sativa?

• What is the cannabinoid system?• What is the difference between CBD and THC?

•What is the cannabinoid system? •What is the difference between CBD and

THC?

• [Video Medical Marijuana Primer https://vimeo.com/23127550]

Cannabis Flower

•We will be carrying approximately 8 strains of cannabis at any given time. These will be a range of sativa-dominant, indica-dominant, and hybrid genetics. We will have information available on all strains we carry giving details such as THC %, CBD %, effects, and common medicinal uses.

Methods of Intake

• Inhalation • Hardware • Hand pipes, water pipes, rolling papers and

vaporization • Ingestion • Hardware• Tinctures, oils, and edibles

• Topical • Hard were • Creams and salves

Customer Service Basics

• Introduction • What does customer service mean to you?• What is a customer?• What is good customer service to you?• Provide an example of exceptional

customer service you’ve received?

Customer Service Professionals

Customer Service = Accountability + DeliveryThe Fundamentals • Friendliness• Empathy, patience, and consistency • Knowledge • Communication• Work Ethic

Customer Interactions

Our goal at Medicine Wheel is to be warm, friendly, and engaging to everyone who comes through our doors.

How to deal with an upset customer:• Stay calm• Listen • Sympathize• Apologize• Find a solution

Our Positions

• Greeting: •We will have a greeter and security

person who will greet each customer as they enter. This will both let the customer know that we are aware they are in the store and we are here to help them, and it will also let the customer know that our security is aware of their presence in the store.

• Consultation: • Each new customer must first become a

client. They will do this at the consultation desk. Here we will ask a variety of questions regarding their medical needs, history, and health outcome goals. Existing clients may also come to the consultation desk if they wish to ask specific medical questions, make changes to their file, or give feedback on products they have used.

• Budtender: • Although it is our aim that all of our staff

will come to be certified as budtenders, the budtender has a specific role in our customer interactions. Once they have registered as a client and been consulted on what products we have that may suit their needs, the customer will see one of our budtenders. Our budtenders will have extensive product knowledge and will assist customers in finding the medicine and means of delivery that is right for them.

• Cash: • Once the client has chosen their desired

product(s), the final step in our transaction is conducted at the cash desk. The budtender will hand the selected products to the cashier who will then ring in the purchase and accept payment.

• We are here to serve the needs of our clients. • They come first, and it is our duty to make sure that

every customer leaves with a desire to return. • We want them to be comfortable at Medicine Wheel,

and if there is anything we can do to make their time with us more enjoyable, they are encouraged to make suggestions or ask for assistance.