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Information Technology and Computing Services

Internet2 WorkshopInternet2 Workshop

October 13, 2003October 13, 2003Presented By:Presented By:Martin JacksonMartin Jackson

Billy LongBilly Long


IP Telephony IP Telephony

Overview of East Carolina UniversityOverview of East Carolina UniversityCase Study – Greenville CentreCase Study – Greenville CentreCase Study – Science & TechnologyCase Study – Science & TechnologyVoIP Business PlanVoIP Business Plan


East Carolina UniversityEast Carolina University

22,000 Student Enrollment22,000 Student Enrollment15,000 Network Nodes15,000 Network Nodes7,500 TDM (East Campus)7,500 TDM (East Campus)3,200 TDM (West Campus)3,200 TDM (West Campus)765 VoIP Ports 765 VoIP Ports 4,100 Staff/Faculty4,100 Staff/Faculty5,200 Residence Hall Students5,200 Residence Hall Students


Network HistoryNetwork History

4Q93-4Q97 $14M Fiber Optic Project 4Q93-4Q97 $14M Fiber Optic Project Fiber Duct bankFiber Duct bank Video Distribution SystemVideo Distribution System DMS-100 Telephone Switch – SONET DMS-100 Telephone Switch – SONET OC3 ATM BackboneOC3 ATM Backbone

1Q98 UNC GA Netstudy Project1Q98 UNC GA Netstudy Project4Q98 $2.4 Million Funding Allocated4Q98 $2.4 Million Funding Allocated4Q98 – 3Q99 Vendor Comparison4Q98 – 3Q99 Vendor Comparison


Network History – cont…Network History – cont…

1Q99 NSF Grant Submitted – High 1Q99 NSF Grant Submitted – High Bandwidth Connection to NCRENBandwidth Connection to NCREN

3Q99 NSF Grant Awarded $341,0003Q99 NSF Grant Awarded $341,0004Q99 OC-3 NSF funded connection 4Q99 OC-3 NSF funded connection

installedinstalled

4Q99 NCGigapop Membership4Q99 NCGigapop Membership



4Q99 UNC-GA Equipment Test Phase4Q99 UNC-GA Equipment Test Phase1Q00 Abilene Membership1Q00 Abilene Membership1Q00 – 2Q00 $3 Million Network 1Q00 – 2Q00 $3 Million Network

Upgrade UNC-GA FundedUpgrade UNC-GA Funded3Q00 Voice over IP Pilot Project3Q00 Voice over IP Pilot Project

15 Voice over IP Telephones15 Voice over IP Telephones



1Q01 Wireless Corridor1Q01 Wireless Corridor 6 East Campus Academic Departments - 6 East Campus Academic Departments -

Classroom Test phaseClassroom Test phase School of Medicine M1 & M2 Student School of Medicine M1 & M2 Student

AreasAreas

2Q01 Video on Demand2Q01 Video on Demand Video to DesktopVideo to Desktop Multiple Stream VideoMultiple Stream Video



2Q01 –3Q01 $1 Million Residence Hall 2Q01 –3Q01 $1 Million Residence Hall Network UpgradeNetwork Upgrade

3Q01 VoIP – Expansion3Q01 VoIP – Expansion 50 VoIP telephones50 VoIP telephones Unified MessagingUnified Messaging

3Q01 – 4Q01 Wireless Network3Q01 – 4Q01 Wireless Network 16 East Campus Buildings16 East Campus Buildings

Instructional Classrooms in 5 BuildingsInstructional Classrooms in 5 Buildings4 Residence Hall Lobby Areas4 Residence Hall Lobby Areas



1Q02 Network Operations Center1Q02 Network Operations Center3Q02 VoIP Expansion3Q02 VoIP Expansion

3Q02 Cotanche Building, 150 VoIP 3Q02 Cotanche Building, 150 VoIP

Phones Placed in ProductionPhones Placed in Production

4Q02 Wireless Network4Q02 Wireless Network 19 East Campus Buildings19 East Campus Buildings Brody School of MedicineBrody School of Medicine


Network ConfigurationNetwork Configuration

Gigabit BackboneGigabit Backbone Robust Fiber Optic InfrastructureRobust Fiber Optic Infrastructure

Gigabit Building uplinksGigabit Building uplinks100 mbs Desktop Access100 mbs Desktop Access1-1 Port to pillow ratio in Residence 1-1 Port to pillow ratio in Residence

HallsHallsNetwork ConvergenceNetwork Convergence


Network ConfigurationNetwork Configuration

ECU West Campus(SOM)

ECU East CampusBackupInternet Link

(T1 Microwave)

2000MbsIntercampus Fiber Connection

100MbsBackup Microwave Link

East CampusNodes A - G

NCRENRouter

NCRENRouter

GigabitRouter

Internet 2Abilene

CommodityInternet

NCNI(Duke, NC State,

UNC-CH, NCREN)

NC Supercomputing Center

Node H Brody School of

Medicine

GigabitRouter

OC3 for I2 &Commodity Internet


Why VoIP?Why VoIP?

Ageing Voice InfrastructureAgeing Voice Infrastructure DMS 100DMS 100 DMS 1DMS 1 SONET RingSONET Ring

ConvergenceConvergenceMAC’sMAC’sLeveling of ManpowerLeveling of Manpower

Ease of DeploymentEase of DeploymentToll By-Pass – Not ReallyToll By-Pass – Not Really


Telephony OptionsTelephony Options

Implement VoIP – 3 Year PlanImplement VoIP – 3 Year Plan CC $5.44M AM $0.46MCC $5.44M AM $0.46M

Implement VoIP – 4 Year PlanImplement VoIP – 4 Year Plan CC $5.61M AM $0.53MCC $5.61M AM $0.53M

Upgrade Current Voice SystemUpgrade Current Voice System CC $9.33M AM $1.5MCC $9.33M AM $1.5M

Centrex ServiceCentrex Service CC $0.0M AM $1.94MCC $0.0M AM $1.94M


Telephony Options Cont…Telephony Options Cont…

Replace DMS with Distributed PBXReplace DMS with Distributed PBX CC $11.3M AM $0.9MCC $11.3M AM $0.9M


Deployment IssuesDeployment Issues

Current Voice InfrastructureCurrent Voice Infrastructure Intercommunication - Cost?Intercommunication - Cost? Stand Alone – User interface issues?Stand Alone – User interface issues?

Data Network InfrastructureData Network Infrastructure QOS enabled?QOS enabled? Redundancy/RobustnessRedundancy/Robustness

LogicalLogicalPhysicalPhysical


Deployment Issues – cont…Deployment Issues – cont…

Backup PowerBackup Power 2.5 year decision to harden and enhance 2.5 year decision to harden and enhance

backup power requirementsbackup power requirementsDialing Plan Dialing Plan

4 digit – 5 digit – 7 digit4 digit – 5 digit – 7 digitInline PowerInline Power

2.5 year decision to begin purchasing inline 2.5 year decision to begin purchasing inline power enabled blades and switchespower enabled blades and switches


Experience GainedExperience Gained

Direction, Deployment in New Buildings Direction, Deployment in New Buildings and Option for Renovationsand Option for Renovations

Harmonious Network ImplementationHarmonious Network Implementation Training end-user on Voice and Data Training end-user on Voice and Data

infrastructureinfrastructure User brings their phone with them during User brings their phone with them during

move-inmove-in


Current XML ApplicationsCurrent XML Applications

Speed DialsSpeed DialsExchange Address book integration for Exchange Address book integration for

DMS 100 telephone number lookupDMS 100 telephone number lookupFast DialFast Dial


Additional ApplicationsAdditional Applications

Zoned Paging/IntercomZoned Paging/IntercomFull Integration with Exchange contactFull Integration with Exchange contactIntelligent Contact CenterIntelligent Contact CenterPartitioned Music/Promotional Partitioned Music/Promotional

Advertisements for On-Hold.Advertisements for On-Hold.


Vendor RequirementsVendor Requirements

Cisco Gold ResellerCisco Gold Reseller Technician Support within 100 MilesTechnician Support within 100 Miles

CCIE with IP Telephone CertificationCCIE with IP Telephone CertificationMinimum of 5 VoIP TechniciansMinimum of 5 VoIP Technicians

Existing installed base with:Existing installed base with:At least 3 VoIP installations with a minimum of At least 3 VoIP installations with a minimum of

200 telephones200 telephonesOne installation greater than 500One installation greater than 500


Recommendations to VendorsRecommendations to Vendors

Need to supply the “Whole Package”Need to supply the “Whole Package” Current Voice providers sell a solution not a boxCurrent Voice providers sell a solution not a box Existing Network infrastructure is a key issueExisting Network infrastructure is a key issue Sales Presentation should note when features are Sales Presentation should note when features are

add-ons add-ons Need Voice knowledgeable salespeople Need Voice knowledgeable salespeople

selling VoIPselling VoIPUnderstand PBX featuresUnderstand PBX features

How & When to deployHow & When to deploy Billing IntegrationBilling Integration


Overview - ECUOverview - ECU

Questions ???Questions ???


Case StudiesCase Studies

Greenville CentreGreenville CentreScience & TechnologyScience & Technology


Greenville CentreGreenville Centre

Remote BuildingRemote BuildingDesigned to Accommodate 240 UsersDesigned to Accommodate 240 UsersConnected via Leased Fiber with 54 Connected via Leased Fiber with 54

meg Wireless Bridge for Failovermeg Wireless Bridge for Failover


Centrex Service CostCentrex Service Cost

Monthly Cost of ServiceMonthly Cost of ServiceMonthly Cost of Voice MailMonthly Cost of Voice MailInstallation CostInstallation Cost


Centrex Service CostCentrex Service Cost

AnalogAnalog $14.00$14.00

Voice MailVoice Mail $4.25$4.25

MonthlyMonthly $18.25$18.25

DigitalDigital $33.00$33.00

Voice MailVoice Mail $4.25$4.25

MonthlyMonthly $37.25$37.25


Centrex Installation CostCentrex Installation Cost

Analog SetAnalog Set $145.00$145.00

Riser CableRiser Cable $150.00$150.00

Total per SetTotal per Set $295.00$295.00

Digital SetDigital Set $425.00$425.00




VoIP Cost VoIP Cost

Phone with License Phone with License Unified MessagingUnified MessagingAdditional PRI TrunksAdditional PRI TrunksRedundant Emergency Phone Redundant Emergency Phone


VoIP Installation CostVoIP Installation Cost

Cisco 7940Cisco 7940 $354.25$354.25

Unified Unified MessagingMessaging

$50.00$50.00

TotalTotal $404.25$404.25

Cisco 7960Cisco 7960 $419.25$419.25


$50.00$50.00



Comparison – Centrex & VoIP Comparison – Centrex & VoIP

CentrexCentrex InstallationInstallation AnnualAnnual

200 Analog200 Analog $59,000$59,000 $43,800$43,800

40 Digital40 Digital $23,000$23,000 $17,880$17,880

General General InstallationInstallation

$1,500$1,500

TotalTotal $83,500$83,500 $61,680$61,680

VoIPVoIP InstallationInstallation AnnualAnnual

200 - 7940200 - 7940 $80,850$80,850

40 - 796040 - 7960 $18,770$18,770

1 PRI – T1 1 PRI – T1 & OPX LN& OPX LN

$8,964$8,964

TotalTotal $99,620$99,620 $8,964$8,964


Greenville CentreGreenville Centre

Question ???Question ???


Science & TechnologyScience & Technology

On-Campus BuildingOn-Campus BuildingConnected via Fiber to Node BuildingConnected via Fiber to Node BuildingDesigned for Classroom and OfficeDesigned for Classroom and Office300 Phones300 Phones


DMS-100 CostDMS-100 Cost

Line Cards – Digital or AnalogLine Cards – Digital or AnalogSet Cost – Digital or AnalogSet Cost – Digital or AnalogInfrastructure Riser Cable CostInfrastructure Riser Cable CostDMS-1 Upgrade CostDMS-1 Upgrade Cost


DMS-100 Installation CostDMS-100 Installation Cost

Analog Analog CarrierCarrier

$122.00$122.00

Analog SetAnalog Set $145.00$145.00



Digital Digital CarrierCarrier

$225.00$225.00

Digital SetDigital Set $300.00$300.00




VoIP Cost VoIP Cost

Phone with License Phone with License Unified MessagingUnified MessagingAdditional PRI TrunksAdditional PRI TrunksRedundant Emergency Phone Redundant Emergency Phone


VoIP Installation CostVoIP Installation Cost

Cisco 7940Cisco 7940 $354.25$354.25


$50.00$50.00


Cisco 7960Cisco 7960 $419.25$419.25


$50.00$50.00



Comparison – DMS-100 & VoIPComparison – DMS-100 & VoIP

DMS-100DMS-100 InstallationInstallation AnnualAnnual

270 Analog270 Analog $112,590$112,590

30 Digital30 Digital $20,250$20,250

DMS-1 DMS-1 UpgradeUpgrade

$24,500$24,500

2 CAS – T12 CAS – T1 $16,200$16,200

TotalTotal $157,340$157,340 $16,200$16,200

VoIPVoIP InstallationInstallation AnnualAnnual

270 – 7940270 – 7940 $109,148$109,148

30 - 796030 - 7960 $14,078$14,078

2 PRI – T12 PRI – T1 $17,100$17,100

TotalTotal $123,226$123,226 $17,100$17,100


Science & TechnologyScience & Technology

Question ???Question ???

Documents

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