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Proposed Computerized Customer

Account Service System:

The Case of Fernandos Bakery

By:

Jeromyr C. Oton

Christian Romer A. BayaniRobie A. Franco

October 14, 2010

Thesis Defense


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Outline

Introduction

Background of the Study

Statement of the Problem

Objectives of the StudyScope and Limitations

Significance of the Study

Conceptual Framework

System Concept

Principles of Software Development

Related Literature and Studies

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Outline

Methodology

Research Design

Instruments of Data Collection

Development, Testing and Debugging

Work Plan

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Background of the Study

In 1951, Fernandos Bakery started operating in Sta. Barbara,

Baliwag, Bulacan. They began selling their products which

became famous and sold faster.

E-commerce is any sale or purchase that takes place using the

Internet or through the electronic means. The advantage of an

e-commerce or online business is that you can easily change

marketing techniques and implement multiple campaigns

through a variety of techniques simultaneously all at little orno cost.

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Statement of the Problems

Missing orders of the Customers.

Inaccurate Information.

Too much time consumed in taking orders of the customer.

Does not cover the promotions and advertising of products.

Slow Transaction.

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Objective of the Study

To develop a system that addresses the problems of Fernandos

Bakery.

To increase the speed of different transactions.

To help the bakery to promote and advertise their products.

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Scope and Limitations

Scope

The proposed system is an online-based system.

It can provide modern service for the customers of bakery.It has a Login User ID and password to access the site.

Limitations

It needs a personnel to manage the system.

Depends on the internet connection and the performance

of web host provider.

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Significance of the Study

It provides increase in market share of the Fernandos Bakery.

It lightens the load of work of the staff.

It provides better relationship with customers.

It provides modern techniques to process the order of thecustomer.

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Conceptual Framework

Traditional Business Process

yMissing orders of the

customersyInaccurate information

yTime Consuming

yDoes not cover promotions and

advertising of products

IT-Based Business Process

yAccurate information

ySpeed taskyModern Service

yProvides Security ofAccount

yCompetitive Strategies

System Application

for

Fernandos Bakery

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System Concept

Customer can check the availability of products before

submitting an order.

Monitors the different integration billing process, ordering.

Can view the full list of variety of products. Customers can create an account to access the site.

System requirements

Operating System.

Adobe Dreamweaver,Adobe Photoshop,Adobe Flash,

HTML, XAMPP and MySQL.

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Flow Chart Customer

Obtain Customer

Information

Find Customer

Has

Customer

Registere

d?

Customer Data

Records

Place Order for

Customer

Ready to ProcessOrder, Compute

Customer Order

Official

Receipt for

Customers

Copy

END

Yes

No

Place Order for

Guest Customer

Ready to Process

Order, Compute

Customer Order

Customer Service

Representative

Customer Service

Representative

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Principles of Software Development

Waterfall model

These steps are carried out in sequence one after the other.

Each stage produces a product which is the input into the next

stage.

Prototyping

is a process model that offers a solution to the problem of

ensuring that customer gets what they want.

Validation

is a process to ensure that the software meets its users

needs.

Verification

is a process to ensure that the software is reliable.

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Related Literature

(Perry, Ermel, and Shields 1985). Explains information

technology is a general term that describes any technological

that helps to produce, manipulate, store, communicate.

Norton (2006), E-commerce technologies are rapidly changing

the way the companies do the business.

According to (Fouri and Giaio 1991), the educator must

prepare each student to enter a world that has become heavily

dependent on computers.

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Methodology

Research Design

the descriptive method were used to conduct the research.

Instruments of Data Collection

Interview Method

used to gather more information by interview the manager

of Fernandos Bakery

Library Method

It consists printed materials, books and journals.

Online Searching Method

It consists of any online libraries, online databases,

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Development, Testing and Debugging

Development

Developing the home page and administrative page of the

system.

Testing

To ensure that the system is error-free and run from its

intended behavior.

Debugging

is a process of removing bugs from the system.

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Work Plan

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The End

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