PPC Industry Forum, 1 st March 2007. Managed Bandwidth Services BTW Products and Strategy Disclaimer BT has taken reasonable care to check that the information

PPC Industry Forum, 1st March 2007

Managed Bandwidth Services

BTW Products and Strategy

Disclaimer•BT has taken reasonable care to check that the information contained in the following slides was accurate at time of publication.

•Any price indications or timescales contained within this presentation are estimates for information purposes only and do not constitute any contractual or other obligation.

•In relation to any products/services referred to in this presentation which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available

•BT reserves the right to make changes to the information in this presentation at any time without further notice

•Exclusive reliance on the information in this slide pack is at your own risk

Partial Private Circuits



Agenda•Review of previous actions – Pauline Cowie/All•Presentations – EAB Update – Bob Day•Pricing Tool Update – James Dewing•Product Development Update – Pauline Cowie/All•Product In Life Update – Pauline Cowie/All

• QoS• Billing• Communications• Third Party Equipment Re-Use

•Regulatory Update – Kath Embleton• COLT’s SOR – Gordon Robinson•AOB - All•Date of next meeting - All





Action Point Review




Response to Action Point 12/1 (01/12/05) – “BT to investigate the inclusion of eCo Repair in the data quality monitoring on the One Truth Data Base”

Due to continued EOI work, which is given priority over other developments, no date for the alignment of eCo to the PPC OTDB is available.




Response to Action Point 3/5 (02/03/06) – “BT to review the breakdown of charges of the different shift charges on the CPL, and look into the possibility of retrospection if appropriate”

•Closure date for Retrospection claims 31 Jan 07

•Those Retrospection claims received from industry are being validated.

•Payment is expected 1st Qtr 07/08 financial year.




Response to Action Point 6/8 (08/06/06) – “CPs believe CDDs are being pushed out and asked for this to be clarified in the Handbook. BT were also asked to look into the possibility of a process which allows quicker delivery when possible”

•Handbook under review and clarity will be given to when CDDs can be extended.

•CPs to provide BT with examples where CDDs are being pushed out without their agreement. BT to investigate on receipt of examples.




Response to Action Point 6/9 (08/06/06) – “Product Handbook – When will the changes be made”

•Interim revision made based on Industry’s feedback.

•Product Line revising Handbook based on feedback received.

•Revision due for distribution to Industry mid-March for agreement.



Partial Private CircuitsResponse to Action Point 9/1 (08/09/06) – “How many times is ‘Stop the Clock’ initiated because of a 3rd Party customer issues e.g. refusing access? Data to be fed back via the Service Reviews”

Reason Percentage

CP Customer/ Site contact not available or no contact 0.22%

CP Site Not Ready (Building or Cabinet etc) 1.74%

CP Site Access not available 1.60%

3rd Party Customer/ Site contact not available or no contact 20.20%

3rd Party Site Not Ready (Building or Cabinet etc) 9.47%

3rd Party Site Access not available 18.66%

All reasons including access (CP and 3rd Party) 100.00%



0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

Percentage

STC Reasons due to no access

Percentage

Percentage 0.22% 1.74% 1.60% 20.20% 9.47% 18.66%

CP Customer/ Site contact not

availab le or no

CP Site Not Ready (Building or Cabinet etc)

CP Site Access not availab le

3rd Party Customer/ Site

contact not

3rd Party Site Not Ready (Building or

Cabinet etc)

3rd Party Site Access not availab le





Response to Action Point 12/1 (07/12/06) – “Wolverhampton CMC have asked CPs to provide circuit IDs of A Ends to begin provision process, but SNEiD is already provided to the CMC and should suffice. BT to check why this is requested”

This request is due to a change in the ISH provision process to overcome issues whereby BT occasionally bill ccts from the CP’s POH rather than the BT Exchange. To ensure the right information is gathered up front and both parties agree the address of the SNEID, which should follow through to correct bills being generated.




Response to Action Point 12/2 (07/12/06) – “Do BTW provide wholesale variants of Defence Private Services, and if not, can these be developed as a service for CPs to take?”

BT Wholesale do not provide Defence Private Service variant. To evaluate whether a BT Wholesale product is possible BT requests CPs submit their requirement as an SoR.




Response to Action Point 12/3 (07/12/06) – “CPs requested that BT initiate a process to communicate closure of exchanges to CPs as and when this happens, as this only happens from an LLU perspective”

Current:

•CPs notice of Exchange Closure minimum of 6 months

•Notification posted on LLU & TSR websites.

•Future:

•CPs to provide PPC Product Team with details of persons in organisation to whom the closure notification to be distributed.

•BT to ensure Closure Notification Team receives CPs list of notification recipients.




Response to Action Point 12/4 (07/12/06) – “BT to provide CPs with a process of what happens when exchanges close with regards to moving circuits, downtime, possible cost increase etc. Ideally BT to provide this ahead of the next PPC forum”

•Once notified the Planned Engineering Works process as detailed in CPs Customer Service Plans is initiated.

•CPs to liaise with Service Managers regarding circuit downtime.

•There may be no increase in cost to existing service as a result of the closure, currently being clarified.

•New circuits will attract the charge from the re-allocated exchange.




Action: 12/5 (07/12/05) - BT to define exactly what the 0207/CLZ geographic zone is, as there are potential NGN implications? BT to also define what the difference is between Metro/CLZ charging structures.

A snap-shot of the PPC Exchange Data is provided to clarify CLZ listings – See next Slide




SE 1141 MDF SITE IDEXCHANGE NAME EASTING

NORTHING

Radial Distance Exch to T1 T1 SDH Node EASTING NORTHING

Serving SDH Node 1141 for CSH and ISH EXTN POH

CLZ Exchange

L/VAN LSWAN WANDSWORTH 525820 174960 7.65LONDON COVENT GARDEN 530490 181020 L/VAN N

L/VIC WRPIM PIMLICO 529340 178870 2.44LONDON COVENT GARDEN 530490 181020 L/VIC Y

L/VIG LSSUT SUTTON CHEAM 525930 163860 6.38LONDON CROYDON SSC 532120 165420 L/VIG N

L/WAN LNWSD WANSTEAD 540040 188260 3.85LONDON ILFORD SSC 543350 186300 L/WAN N

L/WAT WRSTHBK SOUTHBANK 531560 180120 0LONDON SOUTHBANK 531560 180120 L/WAT Y

L/WAX LWGRE GREENFORD 514410 182140 2.75LONDON EALING SSC 516850 180870 L/WAX N

L/WDN LWWDRA WEST DRAYTON 506050 179860 7.78 SLOUGH ATE 498270 179740 L/WDN NL/WEL WEWMAR MARYLEBONE 528200 181860 1 LONDON MUSEUM 529200 181930 L/WEL Y

L/WEM LWWEM WEMBLEY 518350 185090 3.77LONDON HARLESDEN 521620 183220 L/WEM N

L/WES WRKGDN KENSINGTON GARDENS525810 179320 4.06LONDON MAIDA VALE 525720 183380 Not SDH EnabledY

L/WF LWWAT WATFORD 510840 196450 0LONDON WATFORD HERTS 510840 196450 L/WF N

L/WG LNWGN WELWYN GARDEN523730 213070 11.52LONDON POTTERS BAR 526150 201810 L/WG N

L/WHI WRWHI WHITEHALL 530120 180320 0.79LONDON COVENT GARDEN 530490 181020 L/WHI Y

L/WIL LWWIL WILLESDEN 522720 184480 1.67LONDON HARLESDEN 521620 183220 L/WIL N

L/WIM LSWIM WIMBLEDON 523980 170720 5.26LONDON KINGSTON SSC 518850 169560 L/WIM N




Response to Action Point 12/6 (07/12/06) – “BT to check legal implications of previous application of Ancillary Charges which were charged but not noted in the CPL”BT agree to change the cancellation charges to reflect the following:•Cancellation on same day as FOCA will only incur actual charges incurred.•Cancellation from day after FOCA onwards will incur published cancellation charges.




BT Wholesale PPC

Equivalence Measures

Bob Day

March 2007



BT Reporting Structure

BT BT Retail

Main BT PLC Board

BT GlobalServices

Openreach

OpenreachBoard

OperatingCommittee

BT WholesaleBoard

BT RetailBoard

BT GSBoard

EAB

BT CEOManagement reporting

Compliance oversight

Wholesale



Wholesale Product KPIs reported to the EAB

BT IPstreamFulfilment % orders completed by CCD Assurance % Broadband faults cleared by BT Wholesale within 40 hrs of receipt

Migrations External CPs to BT; BT to external CPs; IPstream to Datastream and Datastream to IPstream. (wef Apr 07)

BT Datastream Fulfilment % orders completed by CCD Assurance % Broadband faults cleared by

BT Wholesale within 40 hrs of receipt

PPCFulfilment The percentage of Service orders successfully completed on or before the committed delivery date

Assurance The number and percentage of product faults that are cleared within 5 hours



Analysis

Analysis is carried out in line with agreed EAB reporting principles i.e. initiated after 2 months’ and reported after 3 months’ when performance is outside of the control limits (pooled z-test)

Commentary supporting current results and any resulting analysis is included in the monthly report compiled for the EAB.

A quarterly commentary now being added to the added to the published charts on the Industry Web site.

The same approach will apply to all new measures.



Industry requirements captured and analysed.

Availability of measures and feasibility of reporting on them being investigated.

Measures are being developed where possible.

Data will be collected and produced in publication format (absolute measures and pooled z-test where appropriate).

Additional PPC Measures



Progress on Measures.

Industry Suggestions Measures under Consideration / Development

% Success Assurance The percentage of Private Circuit / Partial Private Circuit fault reports cleared in objective time.

This measure can be split between bandwidth groups.

% Success Fulfilment (CDD, std lead-times)

The mean time it takes to Provide a Private Circuit / Partial Private Circuit measured from Order Validation Date (OVD) to Service Completion Date (SCD).

This measure can be split between bandwidth groups.

Fault Rates Average number of Private Circuit / Partial Private Circuits faults per circuit per year.

Average time to restore The average time taken to clear a Private Circuit / Partial Private Circuit fault

Service Availability The average OST (out of service time) per circuit per annum.



Format of new measures

Absolute Measures: Performance will be measure monthly for BT and external CPs, and will include a twelve month rolling average.

Statistical comparison test: performance for BT and External CPs will be measured monthly against a standard 5% two tailed pooled z-test.

The pooled z-test will only be applied to volumes greater than 200. If the denominator for either BT or external CPs is less than 200 per month, only absolute measures will be provided.



Example of New measures for PPCs

PPC Assurance

50

55

60

65

70

75

80

85

90

95

Feb-06 Mar-06 Apr-06 May-06 J un-06 J ul-06 Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 J an-07

% F

aults

cle

ared

on

time

Extl CP s BT Extl CP s 12 mth Avg BT 12 mth Avg



Example of New measures for PPCs

PPC Assurance

-15

-10

-5

0

5

10

15

20

25

30

Feb 06 Mar 06 Apr 06 May 06 J un 06 J ul 06 Aug 06 Sep 06 Oct 06 Nov 06 Dec 06 J an 07

Po

ole

d z

-tes

t sc

ore

Assurance

h External CPs better

h BT better



Next Steps

Validation of Measures

Signoff within BT Group

Formal Response to Industry (March/April 07)

Information made available to the EAO/EAB

Measures published on Industry Web site



Questions…




BT Wholesale PPC Pricing Tool

James Dewing




Issues Log Update




Product Development Update



Data Connectivity Development Timeline

TDM on 21CN (Strategy

statement)

Ethernet

Portfolio Harmonisation

Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Q4

IPClear UDS Special Offer

E-Line revised pricing

E-Line Migration

MPLS Interconnect

trial

622Mbit/s PPC (re) launch

High band PPC pricing

review (155Mbit/s)

Bundled Cct Pricing

(PPC)

Data Connectivity Pricing tool –

Phase 1 (PPC)

PPC Enhanced (phase 2) – Vol & term

discounts

Harmonised Ethernet – Release 1

Managed BNS

PPC Metro Pricing

(Phase 2)

Metro E-ring

MPLS Interconnect

Campaign (type A)

Managed PPC

(Enhanced Phase 3)



Traditional

iVPN – Harmonised MPLS (Int)

Data Connectivity Pricing tool –

Phase 2

iVPN – Harmonised MPLS (Phase

2)

PPC Metro Pricing

(Phase 1)

On-net pricing (PPC)

RPC to PPC Novation Process

Wires only PPC

MPLS

NB - All dates quoted are target launch dates only

See next slide




Product In-Life Update•QoS

•Billing

•Communications

•Third Party Sited Equipment Re-use

•Customer Satisfaction



QoS

QoS Performance - Reporting Update

•Q3 Aggregated Report published on website•Q3 CP reports distributed •Retail Comparison available on CDD, CRD and Repair

PPC/Retail Comparison Q3CDD Retail 95.03% PPC 93.67%Repair Retail 83.00% PPC 86.07%



QoS

QoS Performance – Q3 Highlights•Circuit CDD performance improved to 93.67% from 92.05% last quarter

•FOCR targets decreased for the 5th quarter in a row. FOCR success is 78.81% against 77.89% in the last quarter

•The repair performance improved from 83.88% (7679 faults) to 86.07% 9197 faults) despite increased fault volume



QoS

QoS Performance – Q3 Lowlights•The Highband FOCR remain stable.

•CP’s customers STC increased to 92% from 88% in the last quarter against slight increase in the number of Stop the Clocks.

•The number of new installation faults down to Communication Providers increased from 65.71% in the last quarter to 71.19%.



BillingMigration to Geneva – Proposed Delivery & Migration•Development to go live mid May 07

•Parallel feeds between PCNBS & Geneva from mid-May to end-Sept. Parallel bills to show correlation between bills produced by PCNBS and those produced by Geneva.

•Migration commences July 07

•30/09/07 PCNBS switch off

•01/10/07 – Geneva commencing PPC bill production

•Throughout October reconciliation of PCNBS & Geneva Bills.

Trial Period

Trial will be between mid-May and 30/9/07.



CommunicationsJanuary:•002/07 – PPC Data File update – 16/01/07•ACCN764 – Withdrawal of New Circuit on Spare Capacity Charges – 18/01/07

March•External Briefing – Withdrawal of New Circuit on Spare Capacity Charges – Mid-March





Third Party Sited Equipment Re-use

•WEEE and RoHS directives

•Recovery of Third Party Equipment on cessation of last PPC.







SORGordon Robinson



A.O.B

Next Meeting Scheduled

7th June 2007

BTC, Business Showcase


Documents

PPC Industry Forum, 1 st March 2007. Managed Bandwidth Services BTW Products and Strategy Disclaimer BT has taken reasonable care to check that the information