Managing Transitions at the Personal and Organizational Level

Dr. FRANCISCO T. DUQUE IIIChairman, Institute for Solidarity in Asia

Serving the Government…

Lyceum-Northwestern University General Hospital, Dagupan City

Had worked in universities and hospitals for 10 years.

Source: PIDS Newsletter

Healthcare access for a majority of underserved population

Informal sector:

Informal sector:

Informal sector:

Indigent community:

Expanded health care coverage:

1.59

22.10

0

5

10

15

20

25

2000 2010

Indigent Membership

Membership

1,280%Growth

Expanded health care coverage:

6.76

30.01

0

5

10

15

20

25

30

35

2000 2010

Benefit Payments

Philhealth Benefit Payments

349%Increase

Personal transition:

Social protectionof the informal &

indigent members of society

Personal and organizational transitions…

Social Protection

Health Promotion & Prevention and Control of Epidemics

Toxic Melamine scandal

AH1N1 virus scare

Had to manage dengue, leptospirosis & typhoid outbreaks.

Immediate support to families displaced by both natural and man-made calamities.

Toughest challenge:

Shortage in the health service industry

What matters most:

Sensitivity to the needs of society.

Concern for the less fortunate.

Breakthroughs & Milestones in Public Healthcare

High satisfaction ratings in 2006-2009 SWS survey results

DOH was ranked No. 1 four times

Health Reforms created:

Health Reforms created:

Republic Act No. 9502Universally Accessible Cheaper

And Quality Medicines Act of 2008

“Chapter V: Price Monitoring and Regulation System andCreation of Advisory Bodies and ConsultativeCouncils

Rule 26: Establishment of Price Monitoring for DrugRegulation Price System.”

Legal Basis

Had mobilized DOH by:

• Providing health care financing

• Improving quality of services

• Establishing better health regulations

• Promoting good governance

Commendation received:

• Commended by WHO for its efficiency and effectiveness in containing AH1N1 virus.

• Excellent risk communication strategy.

“One of the key drivers

of change is effective

communication.”

Joining the Civil Service Commission

Ang sakit ng

kalingkingan

ay dama ng

buong

katawan.

Transforming the CSC…

Transforming the CSC…

Transforming the CSC…

Transforming the CSC…

CSC Achieved the highest ever public awareness, availment and satisfaction rating.

Transforming the CSC…

Year 2011-2014

Satisfaction

Rating

Transforming the CSC…

CSC received Governance Trailblazer Award

Transforming the CSC…

CSC received People Manager of the Year Award

Transforming the CSC…

CSC received Employer of the Year Award

Transforming the CSC…

Recognized by IiP for its good people management practices

Transforming the CSC…

CSC received ISO 9001-2008 Certification for its Quality Management System

Insights

• True public service is a special calling.It is not meant for everyone.

• Public service provides meaning andfulfillment which cannot be sourcedelsewhere.

1 Professional Conduct

2 Public Scrutiny

3 Public Trust

4 Public Interest

5 Rule of Law

6 Good Governance

THE REWARDS OF PUBLIC SERVICE

COME AT A PRICE:

Insights

• Public service is its own challenge andreward.

Insights

• Public service, when added to a chosenprofession, adds purpose and flavor.

• Public service entails managing personaland organizational transitions as best aswe can and delivering excellent service atall times.

“Achieving success in the middle of transition reflects the essence of

being a true public servant.”