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Quality Education for a Healthier Scotland
Scottish Improvement Skills
Creative thinking: Six Thinking Hats
Quality Education for a Healthier Scotland
Creative thinking:Six Thinking Hats
By the end of this session you will be able to:•demonstrate how to use Six Thinking Hats to generate, capture and use others’ ideas and apply them to improvement work•apply the principles of Six Thinking Hats to identify potential ideas for change in your system.
System of Profound Knowledge
Deming 2000
Principles
Frameworks
Brainstorming
Forcefield Analysis
Forces for change Forces against change
Present state
Desired state
Lewin 1943/1997
Human factors: components
Environment
Activity
People
Who
What
When
How
Where
Why
Brainstorming change ideas from a driver diagram
Secondary DriversAim
Aim statement: A general description of the desired improvement. (what, how much, by when)
A network of factors that drive the outcome/ aim
Primary Drivers
Secondary factors which will influence delivery of the primary drivers
Change idea
The changes or proposed interventions that can be tested out to achieve the secondary drivers
Brainstorming frameworks:which have you used?
How did it/they help your team develop your theory of knowledge about your project?
How would you use it/them differently next time?
• Forcefield analysis• Human Factors• Driver diagrams
Quality Education for a Healthier Scotland
Six Thinking Hats
Edward de Bono
Quality Education for a Healthier Scotland
Six Thinking HatsInformation
Creativity
Organising the thinking
The sceptical view
Feelings
The optimistic view
Quality Education for a Healthier Scotland
• Control hat• Organises the thinking• Sets the focus and agenda• Summarises and concludes• Ensures that the rules are
observed
Placing a patient or family member on your improvement project team
Quality Education for a Healthier Scotland
Six Thinking Hats
Focus:
Placing a service user on your improvement project team
Quality Education for a Healthier Scotland
• What do we know?• What do we need to know?• How can we get this
information?
Placing a patient or family member on your improvement project team
Quality Education for a Healthier Scotland
• What are my feelings right now?• What does my intuition tell me?• What is my gut reaction?
Placing a patient or family member on your improvement project team
Quality Education for a Healthier Scotland
• What are the benefits?• What are the positives?• What is the value here?
Give reasons.
Placing a patient or family member on your improvement project team
Quality Education for a Healthier Scotland
• What are the challenges – both existing and potential?
• Why won’t it work?• What do we have to be
cautious about?• What are the risks?Give reasons.
Placing a patient or family member on your improvement project team
Quality Education for a Healthier Scotland
• Are there other ways to do this?• What else could we do here?• What are the possibilities?• What will overcome our black hat
concerns?
Placing a patient or family member on your improvement project team
Quality Education for a Healthier Scotland
Six Thinking Hats
Focus:
Placing a service user on your improvement project team
Quality Education for a Healthier Scotland
Six Thinking HatsInformation
Creativity
Organising the thinking
The sceptical view
Feelings
The optimistic view
Quality Education for a Healthier Scotland
Six Thinking Hats
• Which two hats dominate the thinking in your:
• team• department?• organisation?
• What impact does this have on its effectiveness?
Quality Education for a Healthier Scotland
Which hat?
1. An idea is perceived negatively2. Everyone is over-enthusiastic about an
idea3. There is no meeting agenda4. Staff are upset about a change in ways
of working5. The same old ideas keep coming up.
Quality Education for a Healthier Scotland
Six Thinking Hats: Benefits
Separates out thinking Explores ideas in parallel Signals switches in thinking process Allows specific time for creativity
Quality Education for a Healthier Scotland
Creative thinking: Six Thinking Hats
• Six Thinking Hats• Placing a service
user on your improvement project team
Quality Education for a Healthier Scotland
References and further resources
de Bono, Edward, 1985, Six Thinking Hats: An Essential Approach to Business Management. Little, Brown, & Company http://www.debonogroup.com/edward_debono.phphttp://www.debonoconsulting.com/
