Leading Through Change

“To be successful in the future the rate of internal innovation must exceed the rate of

external innovation”

II > EI

(T + C + ECF) x DE = Success

Anyone who tells you they enjoy change…

should seek immediate professional help.

Emotional Response to Perceived Negative Change

Stability

Immobilization

Denial

Anger

Bargaining

Depression

Testing

Acceptance

TimePassive

Active

Emoti

onal

Res

pons

e

Managing Positive Responses to Change

Uninformed Optimism

Informed Pessimism

HopefulRealism

Informed Optimism

Completion

CheckingOut

TIME

PESS

IMIS

M

6 Steps in the Change ProcessIrresistible

case for change

Vision of the new future

Sense of urgency

Guiding coalition

Plan for small wins

Empower others

C + R + ISO

From Charles Green – Trusted Advisor

7 Keys to TRUST• Tell the truth• Be transparent• Extend trust and respect• Be vulnerable• NO games• Keep your promises• Communicate clearly

Positive Culture

Fun

Family

Friends

Fair

FreedomPride

Praise

Meaning

Results

The key elements of a winning culture

1,300,000 interviews: Basic 4 + 1

Goal Setting

TrustAccountability

Communications

RECOGNITION

Wow No Surprises Cheer

DMCCMD

irection – vivid, clear, inspiring --- shared

easurements – specific, observable, focused - binary

ompetence – very good at what they do

ommunication – open, honest, robust - transparent

utual Accountability – all team members

iscipline – do this every day

The five keys to accountability

1. 100% Clarity + Appropriate Authority & Resources

2. 100% Agreement

3. Track & Post

4. Coach, Mentor, Train and Support

5. Reward Success / Punish Failure