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d.Talent

Management in Times of Crisis

June Webinar

Date: June 17th, 2020 Time: 9 AM PT

SHREYA SARKAR-BARNEY

CEO and Founder

JASON FRANKLIN

Senior Manager

HANNAH MURPHY, PH.D.

Consultant

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2

We help organizations achieve better outcomes through talent using

science, analytics, and empathy.

Drive business impact through timely talent actions

Deliver measurable and sustained improvements in leadership

Leadership Excellence

Talent Management

Excellence

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Evidence-based AnalysesWebinars, Podcasts, Blogs, eBooks

3

Systematic Reviews

Performance Management

Employee Engagement

Talent Development

Executive Coaching

Skills for the new world of HR

Design Thinking in HR

Digital Learning

Digital Leadership

Certifications for skill development

Leadership Development

Talent Analytics

Employee Selection

Trending Practices

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Certification Tracks in Strategic HR

Comprehensive certification for strategic HR Professionals in client partnering roles

Specializations for designers and implementer of talent management systems

Focused certifications on specific talent management practices

Certified Talent

Management

Practitioner (CTMP)

Certified Talent

Management

Specialist

(CTMS)

Certified in

Workforce

Staffing

(CWS)

Certified in

Workforce

Development

(CWD)

Certified in

Workforce

Management

(CWM)

Certified in

Organizational

Effectiveness

(COE)

Certified in

Talent Acquisition

(CTA)

Certified in

Leadership

Development

(CLD)

Certified in

Workforce

Analytics

(CWA)

Certified in

Workforce

Planning

(CWP)

Certified in Change

Management

(CCM)

Certified in

Employee

Engagement

(CEE)

Curriculum design and certification informed by our expert panel

Certified in Data

Science for HR i

(CDS-HRi)

New!Earn a Certification in Data Science for HR I (CDS-HRi)

Expertise for those who need to deliver speed to value

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Panelists

JASON FRANKLIN

Senior Manager

HANNAH MURPHY, PH.D.

Consultant

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AgendaTalent Management in Times of Crisis

How have organizations adapted their talent management practices

Evidence-based focal areas that promise to deliver better outcomes

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Where We are Today

RE-entry to workplace

1. Testing2. Contact Tracing3. Social distancing

Leadership Choices

Lives vs. livelihood

Officially in a recession

Global economy expected to shrink by1

5.2%

US Unemployment2

13.3%May 2020

1Work Bank, 2Bureau of Labor Statistics, 3CDC, NCHS, US Census Bureau, 4Gartner.

Anxiety and Depression on the rise

US Adults reporting symptoms3

33.9%

Work from Home Here to Stay

Org. embracing permanent remote work for some

employees4

74%

Future Workforce

Large number of universities scrapping SAT/ACT requirements

Gap year

Uncertainty about classroom experience

leading rise in gap year Social Justice Concerns

Consumers expecting brands to take a stand against police brutality and in support of social justice

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Model of Integrated Talent Management

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SUPPORTo Manager supporto Work Designo High Involvement Work Practices

MANAGE

THE

EMPLOYEE

LIFE

CYCLE

HIRE

o Hiring with no in-person interviews

o Hiring Freezes

o Hiring remote workers

o Opening-up talent pools for other teams/companies to hire

DEVELOPo Rapid transition to virtual

learningo Resources on emotional

and physical well-beingo Resources on managing

uncertainty

MANAGEo Lay-offso Furloughso Pay Freezeo Pay cutso Mandatory Paid-time-off (PTO)o Bonus payout on holdo Workforce PlanningT

ale

nt

Managem

ent

in

Tim

e o

f C

risis

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Hiring

To what extent has your organization instituted a hiring freeze?

15%

30%

10%

15%

30%

There has been no change in our hiring activity.

We are hiring only for a few critical roles.

We have a partial hiring freeze.

We have a complete hiring freeze.

Don’t have this information.

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How has the current health crisis impacted your L&D programs?

Developing

12%

30%

13%

7%

38%

There has been no change to our L&D programs.

We are modifying some of our L&D programs for virtualdelivery.

We are modifying all of our L&D programs for virtualdelivery.

All our L&D programs are on hold.

Don’t have this information.

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How has the current crisis impacted employee compensation?

Managing

17%

7%

7%

8%

17%

53%

Employees will receive pay raises as planned

Employees will receive bonus payouts as planned

Only executive pay has been cut

We have an enterprise-wide pay freeze

We have an enterprise-wide pay cut

Don’t have this information

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Which of the following support programs has your company implemented to help employees address the COVID-19 crisis?

Supporting

35%

18%

17%

18%

18%

55%

Mental health services

24-hour helplines

Physical health education classes

Learning and certification opportunities

Coaching for managers and leaders

Other

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Managing Uncertainty

This Way

This Way

UNCERTAINTY STRESS RESPONSE

Certainty = Control → Investment in the future → Purpose and meaning

Uncertainty = Loss of Control → Current action ≠ Future outcomes→ Loss of purpose and meaning

Operate in alarm state

Adaptive ≠ Detrimental

Rapid response

Anxiety HopelessnessHigh BP

Leadership ActionsReduce Uncertainty, Increase control

TownhallsStatus Updates +

Q&AEmergency Planning

Recovery PlanningEmotional well-

being conversation

Work/project planning

Career Conversation

Suggestion BoxSocial-political

climate conversation

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Work Planning and Work Design

New work classifications

Critical talent Vs. Essential talent

On-premise work Vs. remote work

Temp. remote Work Vs. Perm. remote work

Healthy Vs. Vulnerable

Workforce planning is a systemic approach to assessing

current workforce utilization and forecasting future

staffing needs

New approaches to redesigning work

Job crafting based on remote vs on-premise worker

Reassignment or job rotation for roles no longer essential

Job redesign based on work-family needs

Job redesign based on health needs

Work design is the process of structuring jobs to satisfy the

motivational needs of employees while optimizing

work outcomes

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d.

High Involvement Work Practices

A study of 1100 privately held companies found

leaders who involved their employees in company-wide idea generation

o soften the impact of wage freezes and layoff

o Experienced faster economic recovery

Why?

Employees feel more informed and experience a greater sense of certainty

High-involvement work practice is a management approach that is

centered on employee involvement. It is based on the premise that

employees who conceive, design and implement workplace and

process changes are more engaged.

Examples of High-involvement Work Practices

o Problems solving groupo Suggestion boxeso Profit sharingo Special task forceso Self-managed teams

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A Conversation Guide for LeadersAddress the Sources of Fear and Uncertainty

Stakeholders (4 Cs) Concerns

Colleagues Social, emotional and physical well-being

Livelihood

Work

Customers Serviceability

Supply chain

Pricing

Company shareholder Earnings call

Earnings forecast

Dividends

Community Social well-being

Emergency supplies

Economic well-being

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DashboardStakeholders Concerns Impacted Not Impacted

Colleagues Social, emotional and physical well-being

Livelihood

Work

Customers Serviceability

Supply chain

Pricing

Company

shareholder

Earnings call

Earnings forecast

Dividends X

Community Emergency supplies

Economic well-being

Social well-being

XXX

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Plan

Stakeholders Concerns Immediate Medium-term Long-term

Colleagues • Emotional and

physical well-being

• Livelihood

• Work

Customers • Serviceability

• Supply chain

• Pricing

Company

shareholder

• Earnings call

• Earnings forecast

• Dividends

Community • Emergency supplies

• Economic well-being

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Talent Action for Recovery

Enable feelings of purposes and meaning by managing uncertainties

Give employees more control by assessing, planning, and aligning people to emerging needs

Engage employees in idea generation for recovery

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Powered by

Join CSBACSBA MEMBERS NON-MEMBERS

Webinar recordings Lifetime w/ registration 1-month w/registrants

Webinar slides Yes 1-month w/registrants

Podcast and Blog release notification Yes -

Podcast transcript (coming soon) Yes -

Quarterly virtual meet-up Yes -

Discount of Talent Management Learning and Certification packages

15% -

Discount on Talent Management Learning packages

10% -

Membership period 1 year -

Promotion of partner events Yes

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Upcoming Events

Don’t Let Teamwork Get in the Way of Agility

Webinar

September 16th, 2020 | 9 AM PT

There is no fee for attending this webinar. registration is required.

REGISTER

Guest Speaker

Elaine D. Pulakos, PhD

CEO, PDRI

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www.linkedin.com/company/human-capital-growth

@hcgtm

FOLLOW US

THANK YOU!

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WEBINARS PODCASTSBLOGS eBOOKS

Exponential Talent

Our Thought Leadership on Evidence-based HR

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