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Company Presentation2018
Quest Group at a Glance
Leaders in innovative value creation through entrepreneurial excellence
Products & Services
100%
INFORMATION TECHNOLOGY
COURIER & POST SERVICES
RENEWABLE ENERGY
IncubationCenter
AppleDistributor
100%
Apple Premium Reseller
100%
IntegratedSolutions
100%
E-Commerce
100%
FINANCIALSERVICES
IT P
rod
uct
s
(Wh
ole
sale
/ R
eta
il)
IT Services
a Group that excels in all areas it operates
A Group that it is innovative and agile for 37 years
1981
Info-Quest establishment
Info Quest Technologies / Quest Holdings
Bitmore Private Label
Distribution ModelTechnical Service
Distribution model expansion
Mobile TelephonyQ Phone
Business SWDecision
InternetHellas on Line
ASEB2B e-commerceQuestonline.gr
Fixed & Mobile TelephonyQ Telecom
EnergyQuest Energy
AppleiSquare
Cloud servicesQuestonCloud.com
POS servicesCardlink
1984 1990
1991
Private LabelQuest PC
19981993 1996 1997 1999 2000
System IntegrationUni Systems
Sale ofQ Telecom
2005
2006
2007
2009
2010
APR Retail StoresiStorm
B2C e-commerceyou.gr
Incubation CenterIqbility
Postal ServicesACS
Courier ServicesACS
Solutions & Bus. AppsIQ Solutions
Mobility & IoTXiaomi
Cloud ERP for SMBsQ-Zone
2001 2002 2005 2006 2007 2009 2010
2010 2012 2013 2015 2016 2017
Services &Cloud
ICT
Convergence
IT Distribution
€436mRevenues
€129m Total Equity
>36 years successful track record
(est. in 1981)
DiversifiedBusiness operations applying active management principles
>30 Countries
International Activity ( >16% of revenue)
1.577Headcount
Value Creation track record
Active in :
• ICT Products* €216m • IT Services €83m • Courier/Post €98m • Financial Transactions €38m • Ren. Energy / Other €1m
Value Creation Diversified Business Enabler 5
*Wholesale/Retail
Strategy Building Blocks• Customer Driven• Operational Excellence• Human Capital & Values• Innovation / Technology
Orientation• International Expansion
a Group that invests in innovation
As in 31/12/2017
Quest Group is one of the largest, dynamically growing and financially sound, Greek Group of Companies
Quest Group P&L (12M 2017)
2017 VS 2013
+48,1%4years CAGR
+10,3%
2017 VS 2013
+223%4years CAGR
+34%
Amounts in ,000 €
294.652 314.949
353.405 388.227
436.449
-
100.000
200.000
300.000
400.000
500.000
2013 2014 2015 2016 2017
SALES
12.143
19.861 21.324
31.792
39.251
4,1%
6,3% 6,0%
8,2%9,0%
0,0%
2,0%
4,0%
6,0%
8,0%
10,0%
-
10.000
20.000
30.000
40.000
50.000
2013 2014 2015 2016 2017
EBITDA
EBITDA EBITDA Margin
and grows dynamically
Amounts in mil. €
Leading the Greek ICT Market for 37 years
committed and focused
To maintain our leading position in ICT Sector and excel in the new connected
world, through the provision of innovative products and services with
value creation.
VisionTo accelerate the evolution towards the digital transformation, through our partnerships, our
consistent strategy with emphasis on innovation, our continuous investment in technical expertise, our people and our
customer-centric philosophy.
Mission
continuous value creation
37years
150+vendors
4500+resellers
• Customer focus• Financial Strength• Operational Excellence• Integrity & Reliability• Sustainability
at a glance
ISO 9001 & ISO 14001
certified
Value Added Distribution
37+Years of Growth
290 employees
Multi Channel
Approach
ISO 9001 & ISO 14001 certified
Authorized Service Center
125M€ revenue
2017
• Establishes in 1981 as Info-Quest• In 2010 Info-Quest was transformed into a Holdings Company
named Quest Holdings. Info Quest Technologies continues all commercial activities of the company
• The leading ICT Distributor in Greece for many consecutive years / Preferred Local Partner for all major Vendors
Leading the market as technology evolves
Maintain our leading position in ICT Distribution
and expand to Mobility / IoT
Excel in Cloud
Distribution
operations
Εxpand
E-Commerce
functions
Expand our portfolio
Expand * Excel in Operations * Build New Trusted Partnerships
Volume Business Distribution
Value Added Distribution
E-Commerce Technical Services
Lead Technology Distribution
Direct and Indirect Sales
Credit Management/ Finance/ Accounting/ Procurement/ HR/ Legal
Product Marketing
• 35 Product Managers• 200 Product Groups• 25.000 products
Logistics
• 12.000 m2• 40 FTEs
• 3.000 Orders / Day
Product Sales & C. Service
• X-Channel Sales Team• 30 Account Managers• 15 CC agents• 700 In. Calls/ Day
Technical Services
• 50 FTEs• 50.000 Year Repairs
• 400 In. Calls/ Day
Business Intelligence (CRM/ BI)
IT+ SW Development (E-Commerce/ BI/ ERP/ Cloud)
Marketing
Volume Business
Value Business
Mobility & Connected Devices
Cloud Services
Technical Services
… New Business Units
our approach
A Platform that supports Growth
Strong relationship with all business channelsMore than 4.500 active customers- Retailers- Telecom Operators- E-Tailers- Dealers- System Integrators
Consistent Sales and Marketing Strategy - Continuous Market Analysis- Aggressive Sales and Marketing Strategy- Committed – focused teams- Tracked record with many successful product
and services launches
Know How, commitment and
strategy that guarantee success
• Major HP, Dell EMC, IBM, Lenovo, Cisco, Microsoft Partner
• IoT & Mobility brands • One stop shop for the customer
Global partnerships |all major ICT & Mobility Vendors Products
Business PC* Workstations* Laptops* Mini PCs
Private Label Products
PCs, Workstations, Laptops, Minis
• Models for Business, Education, Designers, Digital Signage, Gaming
• Low energy, small factor models for modern offices
• Among the first Windows 8 & Windows 10 certified PCs in the Region
• ISO 9001:2008 & ΙSO 14001:2004 certified
• Quest PC Configurator for built to order products
• Tailor made products, according to customer request
• The first automated assembly line in Greece – since 1991
• Pan-Hellenic After Sales Support
Products
Full range
Value for money• Product Series to include -but not limited to- Tablets,
Smart Bands, Smart Watches, Computer Accessories, Consumables, etc
• Among Top 5 Tablet brands in the market
• Among Top 5 wearable devices in the market
• Tailor made products, according to customer request
• Ideal for bundles, awards, presents, incentives, etc.
Products
Private Label Products multimedia & wearables
ProductsOfficial Partners of Xiaomi in Greece
• December 16, 2016 - Launch of mi Phones in Greece
• Among the first partners in Europe for Xiaomi
• August 2017 – Launch of the 1st Mi Store in the country
• Expansion of product range, following Xiaomi’s international expansion strategy
Products
AppleXiaomi
Bitmore Quest
Mobility & IoT Range
Cubot wiwe
SSN | Vendors & Solutions Products
Microsoft
• Licensing/SPLA/Cloud
IBM
• Power Systems /Storage /SW
Cisco
• Networking /VoIP/ Servers / Cloud
HPE
• Servers /Storage/Networking
DELL EMC
• Servers / Storage
Symantec
• Security
Veritas
• Security
UNIFY
• VoIP / Networking
Citrix
• Access / Virtualization
Autodesk
• CAD / CAM / CAE
On line sales channels | you.gr
• More than 15.000 products (Technology & Living)• 350+ pick up points• More than 220.000 registered members• Call Center for orders & customer support• More than 5,5m visits• Focus on Total Customer Satisfaction
ProductsE-channels
On line sales channels | Questonline.gr
B2B e-shop for Dealers, VARs and Major Accounts
ProductsE-channels
CLOUD MADE SIMPLEThe Platform
Enter a fully Automated Subscription
based Platform
The OfferingUpgrade your businessThrough a wide variety
Of cloud product offerings
The ExpertsOur team of Cloud Experts
can transform your businessfor the Digital Era
Cloud Services
www.QuestonCloud.com
Cloud Services
On Premise CloudIBM HW, SW & Cloud
• Full Certification Compliance
• Sales/Presales/Technical specialists
• Recognized Operational Excellence
DELL/EMC
• Full Certification Compliance
• Presales Engineesr and Technical Architects
• Channel Growth
HP Enterprise
• Full Certification Compliance in all categories
• SSN Sales/Presales/Technical specialists
Cisco & Meraki Cloud Management
• Cisco Distributor of the year 2016 South EMEAR
• Fully capable Cisco Dedicated Team
• Cisco Networking Specialists
Microsoft
• Gold OEM, VL, SPLA, CSP, OVL Competencies
• Licensing Specialist Team
• FTEs Cloud Dedicated Business Unit
The Offerings Cloud Services
Cloud Services
Automated provisioning & billing through Questoncloud.com
Questoncloud.com Offerings
Increase Interaction
Boost Business Agility
Migration to Cloud
Digitized Operations & Sales
Improve Business Productivity
Dig
itiz
e
Ch
ann
els
D
igitize
Pro
cesse
s
HW & SW Agnostic| Mobile Workspace
100% Cloud Retail SW | Access Anywhere
Best in class - Integrated POS | Assure Revenues
CRM & Loyalty mechanism| Reward your Customer
Omni Channel - X Locations | Customer Experience
Real Time Stock Control| Optimize Operations
Leading SW for 400K SMEs| Best Practices
The Offerings Cloud ERP
Cloud Services
• One Platform for centrally managing all active subscriptions
• One account for multiple subscriptions from different vendors
• Great flexibility providing the ability to purchase with monthly fee and change products / services during the subscription period
• Automated and immediate activation of services
• Aggregated information and uniformity in the ordering process, even when from different vendors
The Platform
Questoncloud.com is an innovative billing and configuring platform for the on-line provision of cloud solutions, helping Organizations power their Digital and Cloud Transformation.
QOL.com is based on Odin / Ingram Micro leading automated platform
Cloud Services
Professional services
Cloud Automation Services
Cloud Migration Services
Cloud Marketplace
Support Services
The Experts Cloud ServicesCloud
Business enabler
TechnicalSupportTechnical Support and Logistics Services
Authorized Support Center
* Products imported by the company• Awarded / Authorized Support Centre for major IT Providers
• One of the largest Technical support Organizations in Greece
• The largest Apple Authorised Service Provider in Greece
• More than 50.000 repairs per year
• Original Spare Parts provision
• Nation-wide support through 100 Authorized Service Partners
Technical Support Services• Maintenance, Helpdesk & Support Services• Customization & Staging Services• Installation & Configuration Services• Roll Out Services
Logistics Support Services• One of the largest Logistics Centers for ICT products in Greece.
• Full logistics support capabilities
• Proven Efficiency
• ISO9001:2015, ISO 14001:2004 Operation
• Large scale projects requirements readiness
• Total storage capacity: 5.000 pallets
• > 60 employees
• National and International logistics provision by established third
party companies (UPS, TNT, FedEx, ACS Courier and many national
freight companies)
• Focus on Total Customer Satisfaction
• Strong financial background, as member of Quest Group, one of the largest Technology Groups in Greece
• Proven experience and know-how– 36+ years in the
Industry
• One Stop Shop for IT Infrastructure
• Nationwide presence - roll out & support services
• Multi vendor Approach –best of breed solution and ROI
• Custom made products according to specific requests
• Synergies with other Group Companies – scale economies
and value added services
Our unique value proposition
