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  • Customer Insights

    Lead Scoring ML ExtensionConflationSegmentation

  • Cortana

    Intelligence

    ABNKBUS

    26

    Collect every customer data point

    from every channel and app

    Understand real-time user sentiment

    and needs through social media or other

    support channels

    Get a single relevant view

    of role-based insights customized

    for employees individual needs

    Fine-tune offers and campaigns

    with built-in predictive analytics

    Customer Insights

    Engagement Profile

    Loyalty

    60%RFM

    20%

    Email Conversion Rate:

    100%

    CustomerFeature added!

    No-fee ATM use

    at location of

    your choice

    From: special.offer@outlook.com

    To: customer@outlook.comTWEET: My banks ATM is

    2 far from my bus route!

    Intelligent analysis Actionable Insights

    Customer purchase history

    Demographics & segmentation

    Social media statements

    Transactions & interactions

    Real-time offer management

    Brand sentiment

    Recommended products

    Lead & opportunity scoring

    Dynamics 365 for Customer InsightsData Sources

    Microsoft + Other apps

    Dynamics CRM

    ZenDesk

    Salesforce

    Loyalty Management

    Mobile App Analytics

    Social

    Provide instant suggestions

    to front-line staff on how to best serve the customer

  • Customer Engagement Investments

    Relationship Sales

  • Areas of investmentFinance

    Accounts

    Payable

    Fixed

    Assets

    Expense

    Project

    Accounting

    Credit &

    Collections

    Accounts

    Receivable

    General

    Ledger

    Invoicing &

    Billing

    Cash & bank

    Management

    Budget &

    Forecast

    Industry-wide

    Warehouse

    Management

    Production

    Control

    Master

    Planning

    Cost

    Management

    Product

    Info Mgmt

    Inventory

    Management

    Procurement

    & Sourcing

    Transportation

    ManagementManufacturing

    Distribution

    The Power of Microsoft Cloud

  • Retail

    MerchandizingOmni-channel Clienteling

    Centralized

    Management

    Workforce

    Management

    Order

    Management

    Store

    Operations

    Promotions Mobile

    Apps

    Store

    InventoryOrder

    ManagementCall center

    Talent

    HCM Mobile

    AppsAdministration DevelopmentReporting &

    Analytics

    Office

    IntegrationCore HR

    Engagement Performance ComplianceOnboardingDevelopment Learning Compensation

    Benefits

    Areas of investment

    The Power of Microsoft Cloud

  • Microsoft Dynamics 365Relationship Sales Demo

  • Too much information, too little insight

    Productivity & email

    Social networksCRM

    Productivity & email

    Social networksCRM

  • LinkedIn Sales Navigator

    Dynamics 365for Sales

    Office 365

    Unify the seller

    experience

    Bring relationship data together and

  • Bring relationship data together and

    Dynamics 365 for Sales

    LinkedIn Sales Navigator

    Office 365

    Unify the seller

    experience

  • rise above the noise with actionable insights

    Microsoft

    Relationship Sales

  • Microsoft Relationship Sales solution

    Build relationships with the right people

    Engage at scale

    Offer insights & recommendations

  • C R M E R P

    O F F I C EI N T E L L I G E N T

    C LO U D

  • M I C R O S O F T D Y N A M I C S 3 6 5

  • AWARENESS SUSPECT LEAD OPPORTUNITY CUSTOMER FORMER CUSTOMER

    T H E C U S T O M E R E N A G E M E N T L I F E C Y C L E

  • M A R K E T I N G

    S A L E S

    S E R V I C E

    S O C I A L

    S E L F S E R V I C E

  • M A R K E T I N G

    CAMPAIGNMANAGEMENT

    CAMPAIGNMANAGEMENT

    CAMPAIGNMANAGEMENT

    RELATIONSHIPINSIGHTS

    S A L E S

    S E R V I C E

    S O C I A L

    SOCIALCAMPAIGNS

    EVENTMANAGEMENT

    SURVEYS SEGMENTATIONANALYSIS

    CMSINTEGRATION

    PERSONAL-SATION

    CLIENTINSIGHT

    LEADCONVERSION

    LEADMANAGEMENT

    CROSS SELL / UP SELL

    SOCIALANALYTICS

    S E L F S E R V I C E

    PERSONALISEDWEB CONTENT

    EVENTPORTALS

    ACCOUNTMANAGMENT

    COMPLAINTS

  • M A R K E T I N G

    CAMPAIGNMANAGEMENT

    CAMPAIGNMANAGEMENT

    CAMPAIGNMANAGEMENT

    RELATIONSHIPINSIGHTS

    S A L E S

    S E R V I C E

    S O C I A L

    SOCIALCAMPAIGNS

    EVENTMANAGEMENT

    SURVEYS SEGMENTATIONANALYSIS

    CMSINTEGRATION

    PERSONAL-SATION

    CLIENTINSIGHT

    LEADCONVERSION

    LEADMANAGEMENT

    OPPORTUNITYMANAGEMENT

    GOALS MOBILITYINC OFFLINE

    CROSS SELL / UP SELL

    SOCIALANALYTICS

    SOCIALSELLING

    SOCIALINSIGHTS

    COMPETITORANALYSIS

    PRODUCTIVITYCOLLABORATION

    S E L F S E R V I C E

    PERSONALISEDWEB CONTENT

    EVENTPORTALS

    CUSTOMERPORTALS

    POWERAPPS

    KNOWLEDGE

    CUSTOMERONBOARDING

    ACCOUNTMANAGMENT

    COMPLAINTS

  • FLOWOUTLOOK

    TEAMS

    WORD EXCEL ONEDRIVE ONENOTE

    SKYPE GROUPS

    PRODUCTIVITYCOLLABORATION

  • M A R K E T I N G

    CAMPAIGNMANAGEMENT

    CAMPAIGNMANAGEMENT

    CAMPAIGNMANAGEMENT

    RELATIONSHIPINSIGHTS

    S A L E S

    S E R V I C E

    S O C I A L

    SOCIALCAMPAIGNS

    EVENTMANAGEMENT

    SURVEYS SEGMENTATIONANALYSIS

    CMSINTEGRATION

    PERSONAL-SATION

    CLIENTINSIGHT

    LEADCONVERSION

    LEADMANAGEMENT

    OPPORTUNITYMANAGEMENT

    GOALS MOBILITYINC OFFLINE

    CROSS SELL / UP SELL

    SOCIALANALYTICS

    SOCIALSELLING

    SOCIALINSIGHTS

    COMPETITORANALYSIS

    PRODUCTIVITYCOLLABORATION

    S E L F S E R V I C E

    PERSONALISEDWEB CONTENT

    EVENTPORTALS

    CUSTOMERPORTALS

    POWERAPPS

    KNOWLEDGE

    CUSTOMERONBOARDING

    ACCOUNTMANAGMENT

    COMPLAINTS

  • M A R K E T I N G

    CAMPAIGNMANAGEMENT

    CAMPAIGNMANAGEMENT

    CAMPAIGNMANAGEMENT

    RELATIONSHIPINSIGHTS

    S A L E S

    S E R V I C E

    S O C I A L

    SOCIALCAMPAIGNS

    EVENTMANAGEMENT

    SURVEYS SEGMENTATIONANALYSIS

    CMSINTEGRATION

    PERSONAL-SATION

    CLIENTINSIGHT

    LEADCONVERSION

    LEADMANAGEMENT

    OPPORTUNITYMANAGEMENT

    GOALS MOBILITYINC OFFLINE

    CROSS SELL / UP SELL

    SOCIALANALYTICS

    SOCIALSELLING

    SOCIALINSIGHTS

    COMPETITORANALYSIS

    SOCIALMONITORING

    SOCIALSENTIMENT

    PRODUCTIVITYCOLLABORATION

    SOCIALENGAGEMENT

    S E L F S E R V I C E

    PERSONALISEDWEB CONTENT

    EVENTPORTALS

    CUSTOMERPORTALS

    POWERAPPS

    KNOWLEDGE COMMUNITYFORUMS

    WEBCHAT BOTS

    CUSTOMERONBOARDING

    ACCOUNTMANAGMENT

    FIELD SERVICE

    KNOWLEDGEMANAGEMENT

    COMPLAINTSCONNECTED FIELD SERVICE

    PROJECT SERVICE AUTO

  • M A R K E T I N G

    CAMPAIGNMANAGEMENT

    CAMPAIGNMANAGEMENT

    CAMPAIGNMANAGEMENT

    RELATIONSHIPINSIGHTS

    S A L E S

    S E R V I C E

    S O C I A L

    SOCIALCAMPAIGNS

    EVENTMANAGEMENT

    SURVEYS SEGMENTATIONANALYSIS

    CMSINTEGRATION

    PERSONAL-SATION

    CLIENTINSIGHT

    LEADCONVERSION

    LEADMANAGEMENT

    OPPORTUNITYMANAGEMENT

    GOALS MOBILITYINC OFFLINE

    CROSS SELL / UP SELL

    SOCIALANALYTICS

    SOCIALSELLING

    SOCIALINSIGHTS

    COMPETITORANALYSIS

    SOCIALMONITORING

    SOCIALSENTIMENT

    PRODUCTIVITYCOLLABORATION

    SOCIALENGAGEMENT

    S E L F S E R V I C E

    PERSONALISEDWEB CONTENT

    EVENTPORTALS

    CUSTOMERPORTALS

    POWERAPPS

    KNOWLEDGE COMMUNITYFORUMS

    WEBCHAT BOTS

    CUSTOMERONBOARDING

    ACCOUNTMANAGMENT

    FIELD SERVICE

    KNOWLEDGEMANAGEMENT

    COMPLAINTSCONNECTED FIELD SERVICE

    PROJECT SERVICE AUTO

  • Microsoft Dynamics 365 for Talent

  • Dynamics 365 for Talent

    Putting people at the center of the talent experience

  • Attracting talent/vacancy advertising

    Interviewing talent

    Offer management

    Onboarding/offboarding talent

    Personnel management

    Performance

    Learning and development

    Benefits management

    Leave and absence

    Compensation

    Payroll

    Employee self serve

    Manager self serve

    People Analytics

    HRKey areas of HCM

  • Employees

    onboard efficiently

    and effectively

    They manage the

    process, keeping

    candidates and hiring

    managers informed at

    every stage

    Recruitment are

    responsible for

    attracting the

    best talent for

    the business

    Managers work with

    employees to enhance

    their skills, retaining the

    best employees

    The business has a

    clear understanding

    of their employees

    and can transform

    effectively

    Employees

    self serve, work independently

    and have great job

    satisfaction

    Example HCM journey

  • Microsoft Dynamics 365 for Talent

    ATTRACT:INNOVATE TALENT ACQUISITION

    Find and hire the most qualified

    people for your organization.

    THRIVEFAST TRACK GROWTH

    Keep your people growing and

    working for you.

    OPTIMIZE: DRIVE OPERATIONAL EXCELLENCE

    Deliver a cost-effective and

    connected employee experience.

    Strategically attract, retain and optimize your talent to achieve high-impact, sustainable business results. With Microsoft

    Dynamics 365 for Talent organizations c

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