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CPNY Contractor Training Needs Survey19 November 2015

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Survey carried out July/August 2015

59 (39%) out of 152Total Responses

Training Needs Survey

/14 = 38%

/23 = 70%

/26 = 38%

/29 = 48%

/60 = 23%

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Q3: Flu Vaccination Training (annual)Answered: 59 Skipped: 0

How many pharmacists require flu training in your pharmacy?

• 57 pharmacists identified as needing annual flu training from the responses received

• We could conservatively assume that at least 100 pharmacists would require this training to take into account the 61% of contractors who didn’t complete the survey

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Q4: Flu Vaccination RefresherAnswered: 59 Skipped: 0

• 56% of contractors did not feel this training was necessary, however, 44% of contractors would like this training to be made available (for 45 pharmacists)

How many pharmacists require flu refresher training in your pharmacy?

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Q5: Inhaler Techniques/COPD (all devices)Answered: 59 Skipped: 0

• 79% of respondents thought that one or more pharmacists would require this training, as well as being seen as beneficial to a great many technicians and counter/dispensing staff

How many pharmacists, technicians and counter/dispensing staff require Inhaler/COPD training?

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Q5: Inhaler Techniques/COPD (all devices)Answered: 59 Skipped: 0

• Breakdown of staff requiring training: 70 pharmacists, 47 technicians, 66 counter/dispensing staff.• Total of 183 from the 39% of contractors who responded alone, so this number could be estimated at around 400 for all

contractors.

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Q6: EPS & Repeat DispensingAnswered: 59 Skipped: 0

• 78% of contractors felt that one or more pharmacists could benefit from Electronic Prescription and Repeat Dispensing training

• 67% felt that technicians require training

• 71% felt that counter and dispensing staff require training

How many pharmacists, technicians and counter/dispensing staff require EPS training?

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Q6: EPS & Repeat DispensingAnswered: 59 Skipped: 0

• A great need for this training identified amongst contractors.• Total numbers from the 39% of respondents: 73 pharmacists, 62 technicians and 91 counter/dispensing staff.• In total, 226 members of staff identified as benefiting from further training.

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Q7: Dermatology - Skin conditions and sun awarenessAnswered: 59 Skipped: 0

• 76% of contractors considered that one or more pharmacists would benefit from this training

• 64% that technicians would benefit• 73% that counter/dispensing staff

would benefit

How many pharmacists, technicians and counter/dispensing staff require Dermatology training?

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Q7: Dermatology - Skin conditions and sun awarenessAnswered: 59 Skipped: 0

• Totals: 63 pharmacists, 47 technicians, 89 counter/dispensing staff (199 in total).

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Q8: Consultation Skills for Pharmacy PracticeAnswered: 59 Skipped: 0

• 74% of contractors felt that this training was required

How many pharmacists, technicians and counter/dispensing staff require Consultation Skills training?

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Q8: Consultation Skills for Pharmacy PracticeAnswered: 59 Skipped: 0

• Totals: 66 pharmacists, 36 technicians, 46 counter/dispensing staff (total of 148).

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Q9: Safeguarding Children and Vulnerable AdultsAnswered: 59 Skipped: 0

• 83% of contractors would like one or more pharmacists to receive this training

• This area of training was identified as being highly sought after

How many pharmacists, technicians and counter/dispensing staff require Safeguarding Children & Vulnerable Adults training?

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Q9: Safeguarding Children and Vulnerable AdultsAnswered: 59 Skipped: 0

• Totals: 75 pharmacists, 52 technicians, 87 counter/dispensing staff (total of 214).

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Q10: Medicines Optimization - Diabetes management and community pharmacyAnswered: 59 Skipped: 0

• 86% of contractors thought that one or more pharmacists would benefit from this training

How many pharmacists, technicians and counter/dispensing staff require Medicines Optimization training?

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Q10: Medicines Optimization - Diabetes management and community pharmacyAnswered: 59 Skipped: 0

• Totals: 78 pharmacists, 44 technicians, 58 counter/dispensing staff (total of 180).

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Q11: Undertaking MOT Health ChecksAnswered: 59 Skipped: 0

• High demand for this training - 83% of contractors felt that this training was needed

How many pharmacists, technicians and counter/dispensing staff require MOT Health Checks training?

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Q11: Undertaking MOT Health ChecksAnswered: 59 Skipped: 0

• Totals: 76 pharmacists, 41 technicians, 64 counter/dispensing staff (total of 181)

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Other Training Needs Identified by ContractorsType of Training 

No. of Contractors requested by:

Emergency Hormonal Contraception (EHC) 8

Smoking Cessation 5

Minor Ailments Scheme 3

Needle Exchange/Drug User 2

Children’s Health 2

Weight Management 2

Dressings & Catheters 1

Foot Care 1

Anticoagulation Innovations 1

First Aid 1

Pharmoutcomes 1

Head Lice 1

Dementia 1

Palliative Care 1

Review of POMs (pharmacy order mgt system) 1

Disability Discrimination Assessments 1

Inspection Preparation 1

Supporting Cancer Patients 1

Supporting Patients after Stroke 1

Mental Health/Depression Support 1

Seasonal Conditions e.g. Hayfever 1

Conjunctivitis Variants and Treatment 1

Use of OTC (over the counter) drugs in pregnancy 1

Transfer of Care (hospital to home) 1

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Additional Comments made by Contractors

• “More events in Skipton/Harrogate would be useful”• “As part of Boots, we get all training provided in-house”• “Training needs to be local”• “A regular training plan would be useful”• “Start time of courses too early - 7pm too early, needs to be 7.30pm”• “Need ETP training specific to computer system”

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Conclusions

• There is a requirement for all the types of training covered in the survey, but requested from highest to lowest (based on total number of staff requiring the training) is as follows:

1. EPS (Planned early New Year)2. Safeguarding Children and Vulnerable Adults3. Dermatology4. COPD (Recently completed)5. MOT Health Checks6. Medicines Optimisation7. Consultation Skills 8. Annual Flu Training (Offer every year)9. Refresher Flu Training (Offer every year)

• Compared to all the other areas of training, it would appear that contractors are already fairly happy with the level of flu training already available.

• Contractors have identified 24 other types of training, the main ones being in the areas of EHC, smoking cessation and minor ailments.

• The times and locations of training need to be considered carefully, as this seems to be a concern for many contractors. A new policy of training not starting until at least 7pm has now been introduced.

• PROPOSAL - develop a training plan initially for Safeguarding Children and Vulnerable Adults in each CCG location, funded pharma if possible.