6/11/2019

1

HowardIndustriesHI THE HOWARD STORY

The Howard Story starts with being an actual manufacturer by trade, and not simply anintegrator of parts. Howard Industries, our parent company, was founded in 1968 by BillyHoward, Sr. Over the past four decades, this company has grown to become the nation’sleading manufacturer of distribution transformers, with over 9 million transformers inservices throughout the United States and abroad.

Howard’s firmly established position as a leader of industry served as the springboard for anew division, which began production of computer technology in 1999, Howard TechnologySolutions (HTS). Howard (HTS) designs and manufactures its own desktops, notebooks, andservers, as well as a variety of enterprise mobility solutions. In addition, strategicpartnerships with other industry leaders enable us to offer a rich portfolio of over 300,000name brand products. We have dedicated representatives for each of the products we havelisted, who are equipped with the knowledge and expertise to answer questions and assist inthe buying process. From purchase and delivery to installation, management, and servicingby industry-certified technicians, Howard is with you every step of the way.

Howard manufacturing and professional services support a variety of vertical markets. Weprovide government agencies and schools with innovative and affordable technology, helpmedical facilities maximize productivity, and give businesses an edge by reducing costs andincreasing revenue. From single components for small organizations to large-scale solutionsfor enterprise level operations, Howard supplies superior technology and customizes it to fityour needs.

HowardIndustriesHI CORPORATE DIVISIONS

LIGHTING PRODUCTSTRANSPORTATIONPOWER SOLUTIONS

Howard Lighting Products offers lamps, ballasts,and fixtures, including linear fluorescent,compact fluorescent, high intensity discharge(HID), and halogen lamps as well as electronicand magnetic fluorescent, and magnetic HIDballasts. In addition, Howard Lighting also offersa wide array of HID fixtures.

Howard Power Solutions is the nation’sleading producer of distributiontransformers. Howard Power Solutionsalso produces medium-powertransformers, substation transformers,voltage regulators, junction enclosures,pad-mounted sectionalizing equipment,dry-type transformers, and OEM

transformer components.

Howard Transportation is a wholly-ownedsubsidiary of Howard Industries thatoperates a fleet of 200+ trucks thattransport goods throughout the U.S. as along-haul, flat-bed common carrier truckline and brokerage operation.

The information provided here is for informational and educational purposes and current as of the date of publication. The information is not a substitute for legal advice and does not necessarily reflect the opinion or policy position of the Municipal Association of South Carolina. Consult your attorney for advice concerning specific situations.

6/11/2019

2

HowardIndustriesHI CELEBRATING 50 YEARS

2018 marks 50 years of HowardIndustries transforming thetechnology industry! As a

celebration of the past 50 yearswe have launched a#throwbackthursday

social media campaign reflectingon key moments of the past 50years that make up the Howard

Story.

HowardIndustriesHI THE FIRST HOWARD BUILDING

This old army barracks housed theoriginal offices where Billy Howardfirst began work to launch HowardIndustries in 1968. He secured $4million in purchase orders before hehad a production facility in which toproduce the transformers.

HowardIndustriesHI CORPORATE FACILITIES

Sandersville Ballast Facility

Laurel & Ellisville TransformerFacilities

Ellisville Transportation Facility

Mendenhall HID Facility

• Over 4,300 employees

• Largest employer for theprivately-held companies inthe state

• Largest transformermanufacturing facility in theworld – over 2 million ft2

• Transformer division is the #1producer of oil-filleddistribution transformers inthe United States.

6/11/2019

3

HowardIndustriesHI THE TECHNOLOGY PARK

Howard Industries’ corporate office is nestledwithin the 504 acre Howard Technology Park inEllisville, Mississippi.

This facility houses Howard Industries’executive offices, as well as the offices andproduction facility for Howard TechnologySolutions.

HowardIndustriesHI CORPORATE HEADQUARTERS

Our Corporate Headquarters is a 5-Storystructure wrapped in two tones of blue glassand includes

• 60,000 ft2 of office space• 72,000 ft2 manufacturing plant for

technology products

HowardIndustriesHI TECHNOLOGY DIVISIONS

TECHNOLOGY SOLUTIONS

Our corporate headquarters is also home to our technology division,Howard Technology Solutions. This division brings to market cutting-edge technology that includes audiovisual and instructional solutions,network security and storage solutions, as well as installation, consulting,and design services. From distance learning and interactive classroom productsto point-of-care medical carts and specialized mobility solutions, we make greattechnology available, and we make it affordable.

6/11/2019

4

HowardIndustriesHI PLANS FOR FUTURE GROWTH

Expanded ProductionFacility

New Total ProductionFacility Floor Space:

112,000 ft2

-

Current ProductionFacility

Total Production FacilityFloor Space: 76,000 ft2

NewBays

HowardIndustriesHI PLANS FOR FUTURE GROWTH

ExpansionPlans:

AdditionalOffice Towers I

& II

HowardIndustriesHI

6/11/2019

5

HowardIndustriesHI

HowardIndustriesHI HOWARD ENTERPRISE BENEFITS

6/11/2019

6

HowardIndustriesHI

• Provides walk-in customers easy way to pay their bills -- Increasing and accelerating REVENUE COLLECTION• On average, 20% of total utility customers are walk-in payers• 65% of walk-in customers pay with cash; 25% pay with a credit card; 10% pay with a check

• Provides secure payment method

• Reduces human error and handling of checks

• Provides access for under-banked and low-income customers

• Provides a multi-lingual user interface for customers with limited English

• Provides a cost effective delivery for repetitive transactions

• Allows for lower staffing costs by reducing personnel needed to accept payments

• Simplifies reporting

• Provides faster service and extendedhours

• Provides real-time confirmation of payments with up-to-date bill presentation

• Provides ability for customers to pay bills off-site location at community touchpoints

• Provides optional advertising sales to additionally increase revenue

ADVANTAGES OF KIOSKS

HowardIndustriesHI

Howard Interactive gives business the power to connect. Our convenient, easy-to-use kiosk and digital signagesolutions expand your ability to reach customers and employees, utilizing self-service applications to deliverinformation, facilitate transactions, print documents securely, and much more. Howard Interactive Kiosks,complete with your logo and other brand standards, can establish a fresh, modern company image, reinforceyour identity, and assist you in building brand loyalty.

Howard Interactive knows that good communication and exceptional service pay big dividends incustomer loyalty; in fact, Howard’s reputation for outstanding customer service is one thing that setsus apart. We have the technical expertise in both hardware and software self-service solutions andthe ability to provide sustainable service and support over years to come.

• Our PEOPLE make the difference.• We have a deep technical bench that has done the scope of these projects 100’s of times.• We stand behind our commitments.• We deliver upon our promises.• We strive to make YOU the CHAMPION.• We don’t succeed unless YOU view your technology projects as successful!

THE HOWARD ADVANTAGE

HowardIndustriesHI

High-Quality, PCI-Compliant Kiosks• Howard is a PCI-compliant provider of custom payment and automated kiosk solutions.• Howard provides customers with robust hardware and dependable software to maximize kiosk “up-time”

Open Architecture Design• Howard is the custom manufacturer & integrator providing and

maintaining all hardware, software,integrations, support & training

• Howard Kiosks are completely customizable!The kiosk color, graphics, and even thecredit card processor can bechosen by you

Automated Kiosks• Automated multilingual payment

kiosks allows utilities to reach andserve all of their customers

THE HOWARD ADVANTAGE

6/11/2019

7

HowardIndustriesHI

• Quality hardware, custom branding

• Flexible platform

• Applications are easy to use andlearn

• Less than 1 min transaction time

• Research-based improvements

• Design-led company

• Government and utility specialization

• High customer adoption

No Recurring Fees and Capital-Light• Howard provides and maintains all hardware and software, all integrations, support and training for

one flat cost and no recurring fees

Customer Relationships• Kiosk solutions help keep your business front-and-center in the minds of customers and, even,

potential customers with

Leaders in Usability and Innovation

THE HOWARD ADVANTAGE

HowardIndustriesHI

• Improved customer service

• Improved brand equity and customer perception

• Increased daily sales productivity and increased cash flow

• Reduced transaction costs, accelerating ROI with each payment

• Bill payment transactions facilitated in less than 2 minutes, improving service efficiencyand revenue recognition

• Howard is partnered with Vantiv and Freedom pay for credit card processing and SageCheck 21 for check processing

THE HOWARD ADVANTAGE

6/11/2019

8

HowardIndustriesHI

•The Kiosk Application, or Frontend, is the customizable software that allowscustomers to look up account information and make payments.

•Customization may include the following,

•Matching colors and graphics to reflect your current marketing brand

•Alternate wording (“Enter Account Number” vs. “Enter Member ID”, etc.)

•Ongoing software enhancements will allow continued customization

SOFTWARE SUITE-FRONTEND

HowardIndustriesHI SOFTWARE SUITE DEMO

HowardIndustriesHI SOFTWARE SUITE DEMO

6/11/2019

9

HowardIndustriesHI SOFTWARE SUITE DEMO

HowardIndustriesHI SOFTWARE SUITE DEMO

HowardIndustriesHI SOFTWARE SUITE DEMO

6/11/2019

10

HowardIndustriesHI SOFTWARE SUITE DEMO

HowardIndustriesHI SOFTWARE SUITE DEMO

HowardIndustriesHI SOFTWARE SUITE DEMO

6/11/2019

11

HowardIndustriesHI Payment Processors

HowardIndustriesHI

The Backend Management Suite allows kiosk owners and advertisers to manage the kiosk and relationships they own and/or areassociated with.

The 3 primary purposes for the backend are as follows, Configuration and Monitoring

• Live Map showing kiosk locations can be installed• Advertising campaigns and individual ads (the owner’s or third party advertisers)• Contacts for the owner account and for each location• A real-time map of the entire kiosk network with indications for problems (fault conditions)• Relationships with other payees

Revenue Management• The kiosk provides the ability to collect cash, credit/debit card, and ACH (e-check) payments 24/7. The backend suite

allows owners and payees to manage and report on the revenue.• There are two primary functions within Revenue Management:

• Transaction Reporting – Viewing, filtering, sorting, and exploring lists of transactions for the whole owner/payeeaccount by location or by kiosk.

• Collection Management – Viewing how much cash is in a kiosk (and how many bills), then recording andverifying collections when cash is pulled from those machines.

BACKEND MANAGEMENT SUITE

HowardIndustriesHI

Alerts and Repair The Backend Management Suite reports faults automatically to the owner and to Howard. Faults reporting mechanism:

A fault will appear in the backend management suite, and the appropriate contact for the owner will benotified (if a cashbox requires removal, accounting will be alerted; if the kiosk is down, a technical contactwill be notified, etc.)

When a problem is noted requiring repairs The owner can manage repair orders in the backend management suite whether they dispatch their own

personnel to fix the issue or a Howard technician is required. Health checks are performed on the kiosk every 15 seconds.

BACKEND MANAGEMENT SUITE

6/11/2019

12

HowardIndustriesHI BACKEND MANAGEMENT SUITE

HowardIndustriesHI HOWARD KIOSK PRODUCT FAMILY

6/11/2019

13

HowardIndustriesHI

• Combines the best design aspects of our custom indoor and outdoordesigns, yet delivers the simplicity and economy of one design for multiplelocations.

• This highly versatile platform integrates smoothly with any indoor workenvironment, with standalone, wall- mounted, and through-wall mountingoptions available.

• Additionally, its rugged design, equipped with adjustable AC control and awatertight seal, grant it longevity in the face of the elements and make it asimple, viable, and economical option for outdoor deployment.

• Designed for virtually any feature mix, the One can accommodateperipheral options including a card dispenser, key pad, signature pad, oradditional cash box.

HOWARD ONE KIOSK SERIES

HowardIndustriesHI

BASE MODEL INCLUDES• Durable Powder Coated Steel Enclosure• Barcode Scanner• Encrypted EMV Credit Card Reader• Bill Acceptor• Check Reader• Howard Premier PC• Dual Amplified Speakers• 19” Touch Screen• Thermal Receipt Printer• Internal Keyboard with Trackball• Camera• Climate ControlledOPTIONAL COMPONENTS• Card Dispenser• Wide Thermal Printer• Ticket Printer• Signature Pad• Key Pad• Extra Cash Box

ENCLOSURE DIMENSIONS• 71.2” High, 26” Wide, 24” Deep• Weight: 375 pounds

KIOSK COMPONENTS

HowardIndustriesHI

PTWH0013SnowWhite

PTMH0039ViridianGreen

PTLH0016Royal Blue

PTDH0011Khaki

PTBH0004Chocolate

PTRH0007Candy Red

PTAH0088Grey

PTMH0038MidnightBlue

PTGH0014ForestGreen

PTMH0035Brass

PTAH0084Silver

PTAH0089RavenBlack

COLOR OPTIONSStandard selections include textured semi-gloss finish, which provide a consistent and polished surface coverage.

A paint application with the textured, hammer tone finish is recommended for the following reasons:• The finish is the most fingerprint resistant.• Texture provides the best coverage, making any minor metal variations undetectable.• Graphics hold well on all textured finishes for smooth, professional branding.• Textured paint is the most cost-effective process, eliminating any additional preparation steps for the enclosure

metals.

If you have a custom color or finish in mind, we are readily able to match it

6/11/2019

14

HowardIndustriesHI

Howard Thru WallOutdoor

Howard OneIndoor/Outdoor

Howard Thru WallOutdoor

HOWARD KIOSK TOP MODELS

HowardIndustriesHI

Howard ThinIndoor

Howard VictoriaIndoor

Howard Thin SIndoor

41

HOWARD KIOSK TOP MODELS

HowardIndustriesHI HOWARD KIOSK INSTALLATIONS

6/11/2019

15

HowardIndustriesHI HOWARD KIOSK NEW MODELS

Tabletop Kiosk Charging Kiosk Wayfinding Kiosk

QUESTIONS

HowardIndustriesHI

45