POWER SELF SERVICE · 2020. 5. 15. · Document Vault • Upgraded Prior Authorization and Notificationapp ... Doc#: PCA-1-005973-04112017 _05022017 Highlights and new developments:

1Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

MCO Provider Portal Webinar6/13/18

THE POWER OF SELF SERVICESave time, get better documentation and reduce paper costs

PCA-1-009199-12222017_03152018Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

Powerful Apps Put the Information You Need In One Place

Get prescription coverage detail


Link apps are online tools that give you the comprehensive information you need quickly ‒ without the extra step of making a phone call.

Manage claims

Submit requests

Get eligibility and benefits details



Combining Electronic Data Interchange (EDI) and Link Self-Service Tools


Get pre-service and claim follow-up information quickly

Transactions feed directly into a care provider’s internal revenue cycle software

Use Link to find additional information

How Link Self-Service Tools Help Your Organization

Save Time

Get Better Documentation

Reduce Paper Costs & Incoming Mail


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Time Savings Potential

*Average call time was calculated from a UnitedHealthcare call study in June 2016 for pre-service and claims follow-up calls and does notinclude hold time. Average Link transaction times were determined based on user app testing in February 2016.


Average phone call

6.5 Minutes

Average Link transaction

1 Minute or Less

32.5 Hours

300 Link transactions300 Phone calls

4 Hours

Save 27 Hours by moving 300 phone calls to Link transactions

Superior Documentation


Link apps provide a confirmation number and a date for every submission.



Reducing Paper Costs


Mail/Paper Process

Cost of paper Postage Record storage Mail intake

Submit and view information online and use the Paperless Delivery Options app to stop mailed letters.

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We’re Here to Help

Analyze metrics:

• Call volume

• Self-service transactions

• EDI optimization

• Paper claim volume

Realize potential benefits:

• Time savings

• Superior documentation

• Decreased submission cycle time

• Reduced paper and storage costs

• Mailing and paper handling cost savings

Our Link self-service team can work with your organization to:




Our Online Tools Are Evolving

• UHCprovider.com replaces UnitedHealthcareOnline.com and UHCWest.com

• eligibilityLink has therapy accumulators

• claimsLink Quick Search feature

• Document Vault houses commercial claim letters

• Paperless Delivery Options to stop the delivery of mail for claim letters found in Document Vault

• Upgraded Prior Authorization and Notification app

• Use PreCheck MyScript to run a pharmacy trial claim and get real-time prescription coverage detail

9Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group. Doc#: PCA-1-005973-04112017 _05022017

Highlights and new developments:

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Self-Service Tools in a Single Website

Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group. Doc#: PCA-1-005973-04112017 _05022017

UHCprovider.com

Link dashboard

Available to password owners only

Document Vault

Available to account administrators only



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GBA13

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Slide 11

GBA13 move/remove this text boxGildea, Bonnie A, 3/20/2018



13 Proprietary Information of



15Proprietary Information of UnitedHealth Group. Do not di t ib t d ith t i i f

16Proprietary Information of UnitedHealth Group. Do not di t ib t d ith t i i f



eligibilityLink





claimsLink

Now search claims by either paid or denied





GBA14

Slide 25

GBA14 We need more slides on PAAN. Can we get a slide or two for each of the functions that the provider can do on PAAN? There are slide decks on the Link Toolkit here- http://unitedhealthcarenetworks-sp.uhc.com/nm/link/Link%20Presentations/Forms/AllItems.aspx?RootFoGildea, Bonnie A, 3/20/2018







Prior Authorization and Notification (PAAN) Enhancements

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• Added a print button and compressed printed pages to print fewer pages

• User can create and maintain a list up to 20 favorite procedure codes

• Added hyperlink to the medical records requirements for pre-service request

(additional information required for PA)

• User can copy the previous service line (increases data entry speed/ease)

• Field descriptors were added

• Improve case status on summary screen

• Edit procedure code favorites



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Paperless Delivery Options

For more information…

• App Overviews, Snapshots, Quick Reference Guides

o UHCprovider.com/Link

• App Training

o UHCprovider.com/Training

o UHC on Air (on the Link dashboard)

Thank you!

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Link: Online Self Service for Care Providers

Documents

POWER SELF SERVICE · 2020. 5. 15. · Document Vault • Upgraded Prior Authorization and Notificationapp ... Doc#: PCA-1-005973-04112017 _05022017 Highlights and new developments: