Power of Purpose

2017 Annual Meeting and Exhibition Chase Park Plaza HotelSt. Louis, MissouriSeptember 19-21, 2017

Events

Tuesday, September 19

Movie Screening – Every Minute Counts10:45 a.m. – 12:15 p.m.

Many of us have experienced the unique tragedy of Alzheimer’s disease, but few know that Alzheimer’s is one of the most  critical public health crises facing America. This powerful documentary illuminates the social and  economic consequences for the country unless a medical breakthrough is discovered for this currently incurable disease. This is a free event for registered attendees.

Recognition and Awards Ceremony and Lunch12:15 p.m. – 1:45 p.m.

Each year we honor deserving individuals who are making a difference through their commitment and service. These exceptional people give their time, talents and energy to their communities and demonstrate a deep commitment to serving their residents. Nominated by their peers, managers and coworkers, they go above and beyond the norm to have a great impact on their communities and those they serve. Please join us to honor these remarkable recipients and their outstanding achievements. A ticket is required to attend this event. Tickets can be purchased on the registration form.

Business Member and Exhibitor Dine Around Reception5:30 p.m. – 7:30 p.m.

Blending business with sustenance, the Dine-Around Reception provides a fantastic opportunity to meet with your peers, mingle with our business members and visit with exhibitors while enjoying appetizers, cocktails and fellowship. Join us in the exhibit hall for a fun-filled evening with new food selections around every corner! This is a free event for all conference attendees.

Wednesday, September 20

Exhibits Open with Lunch and Prize Drawings11:30 a.m. – 1:30 p.m.

Take advantage of another opportunity to visit with our Business Members and exhibitors showcasing the newest products and services designed for the aging service industry. Plan to visit with every exhibitor and be sure to thank them for their continued support of our event and mission.Lunches will be provided in exhibit hall. Prize Drawings will take place in the exhibit hall near the conclusion of the event. Must Be Present to win. This is a free event for all attendees.

Rooftop Reception 5:15 p.m. – 7:00 p.m.

A huge success in 2016, don’t miss the opportunity to blend business with pleasure! The Starlight Room is the crowning jewel of Chase Park Plaza. The rooftop reception on the 11th floor terrace offers great views of Forest Park and the Gateway Arch and provides a chic outdoor area for networking after a full day of enlightening education and an unforgettable motivating keynote. A ticket is required to attend this event. Purchase includes 2 beverage tickets and hors d’ oeuvres. Tickets can be purchased on the registration form.

2017 Annual Meeting and Exhibition LeadingAge Missouri2

Power of Purpose

WelcomeEvents

Hello LeadingAge Missouri Members and Supporters!

POWER OF PURPOSE – that’s the theme for our 48th annual gathering of Missouri senior living and health care providers, caregivers and supporters. We invite you to join us September 19-21 at the iconic Chase Park Plaza Hotel in St. Louis’ vibrant Central West End for education, inspiration, fellowship and fun! Within these pages, you will see how we intend to expand your Power of Purpose.

About those theme words – “purpose”, of course, is “the reason for which something exists”. LeadingAge members exist to accommodate, care for and supply seniors. Your association exists to advance member purposes. Context dictates whether “power” means “capability”, “authority”, “control”, “strength” or “to inspire”. But, I like the latter two synonyms coupled with purpose to describe LeadingAge members. The members I know manifest strength and gain inspiration from the care, compassion and service they deliver to Missouri seniors. That’s Power of Purpose!

To care for and serve others well, we must take stock in our passion for what we do—and actively work to improve how we do it. That’s the purpose of the Annual Meeting & Exhibition. Power of Purpose lessons will occur through an optimistic keynote, a poignant documentary, meaningful peer recognition, insightful education sessions, CEO perspectives and exposure to products and services while enjoying collegial fellowship. And that’s just Day 1!

Days 2 and 3 offer the witty teachings of Jack York, lots more education, an overview of important policy changes and advocacy efforts, exhibit hall prizes and drawings, a social event with a world class backdrop and timely topical deep dives. Your passion for and power of purpose will be ignited.

Whether you’re an executive of a multi-site organization, a case manager in a hospice, a CNA or a service coordinator at an affordable housing community, you’ll find solutions for challenges and discover new ways to improve operations and quality. Passionate commitment, personal growth and organizational excellence coalesce here—join us September 19-21 in St. Louis to reenergize your commitment, refresh your knowledge and renew your passion for ensuring the future care of our Missouri elder community. Come experience the Power of Purpose! You’ll be glad you did!

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Agenda

Tuesday, September 199:00 a.m. – 10:00 a.m. 1. Opening Keynote Session

Alzheimer’s Disease and Dementia: Hope Through Research10:00 a.m. – 10:15 a.m. BREAK10:15 a.m. – 12:15 p.m. Movie Screening – Alzheimer’s Documentary - Every Minute Counts12:15 p.m. – 1:45 p.m. Award Ceremony and Luncheon2:00 p.m. – 3:00 p.m. Education Breakout Sessions

2. Advancing Mission Through Financial Information3. Preventing Cybercrime and ID Theft in Senior Living4. Domestic Violence in Seniors5. Finding & Chasing Purple Squirrels: How to Hire the Right People in a Challenging Labor

Market6. The Power of Purpose and Social Accountability: Compliance and Beyond

3:00 p.m. – 3:15 p.m. BREAK3:15 p.m. – 4:15 p.m. Education Breakout Sessions

7. Senior Marketing: The Critical Pieces You May Be Missing 8. Maintaining Function Through the Continuum of Care 9. Spiritual Wellness and Dementia10. Utilizing Artificial Intelligence in Senior Living11. Benefits of Bundled Fire and Life Safety Services

4:15 p.m. – 4:30 p.m. BREAK 4:30 p.m. – 5:30 p.m. 12. Executive Panel Discussion5:30 p.m. – 7:30 p.m. Exhibit Hall Dine Around

Wednesday, September 208:30 a.m. – 10:00 a.m. 13. KEYNOTE –The Power of Purpose – It Started with a Goat! 10:00 a.m. – 10:30 a.m. BREAK10:30 a.m. – 11:30 a.m. Education Breakout Sessions

14. The Realities of Fraud for Not-for-Profit Organizations15. Helping Administrators Manage Stress 16. The Alzheimer’s Artist: Rekindling Creative Expression in Those with Memory Loss 17. Busy Doing Nothing? How to Foster Purpose and Meaning for Seniors in Long Term Care 18. Front Line Staff Session PART 1 – Roll Out the Red Carpet and Treat Customers Like STARS

11:30 a.m. – 1:30 p.m. Exhibits Open with Lunch and Prize Drawings1:45 p.m. – 2:45 p.m. Education Breakout Sessions

19. Put Down the Drugs: Evidence-Based Interventions to Address Problematic Dementia Behaviors

20. Linking Tele-Health and Parish Nursing in Affordable Housing 21. Achieving Success in a Highly Competitive Marketplace22. Bed Bugs and Infection Control23. Front Line Staff Session PART 2 – Roll Out the Red Carpet and Treat Your Residents like STARS

2:45 p.m. – 3:00 p.m. BREAK

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Agenda

Wednesday, September 203:00 p.m. – 4:00 p.m. Education Breakout Sessions

24. Through the Looking Glass – A Lesson in Empathy 25. Getting Serious About Quality, Value and Effective Care 26. Bundle and Alternate Payment Models – How Do Post-Acute Providers Get In, Stay In, and

Survive!27. Pain Medications in the Elderly28. Front Line Staff Session – Front Line Staff Session PART 3 – Roll Out the Red Carpet and

Treat Your Residents like STARS4:00 p.m. – 4:15 p.m. BREAK 4:15 p.m. – 5:15 p.m. 29. General Session – Create and Sustain a Culture of Service: Engage Employees to Roll Out

the Red Carpet for your Customers5:15 p.m. – 7:00 p.m. Rooftop Reception

Thursday, September 219:00 a.m. – 10:15 a.m. 30. Annual Business Meeting and Public Policy Update10:15 am – 10:30 a.m. BREAK10:30 a.m. – 12:30 p.m. DEEP DIVE Sessions

31. Boomers Aging in Place32. Developing Purposeful Leaders Through Internal Education33. Emergency Planning Requirements for Long Term Care

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Keynotes

Tuesday, September 199:00 a.m. – 10:00 a.m.

1 OPENING KEYNOTE SESSION – Alzheimer’s Disease and Dementia: Hope Through ResearchDr. Gregory Day, MD, MSc, FRCPC, Washington University in St. LouisFrom the origins of diseases to their impact on public health, scientists at Washington University in St. Louis are making discoveries that move medicine forward. Come discover how current research into Alzheimer disease and dementia is providing hope for our residents who battle these diseases, and for the family members and healthcare providers who care for them.

10:15 a.m. – 12:15 p.m.MOVIE SCREENING – Alzheimer’s Documentary – Every Minute CountsMany know the unique tragedy of Alzheimer’s disease, but few know that Alzheimer’s is one of the most critical public health crises facing America. This powerful documentary illuminates the social and economic consequences for the country unless a medical breakthrough is discovered for this currently incurable disease.The movie will be followed by a brief panel discussion with film participants

4:30 p.m. – 5:30 p.m.12 Executive Panel Discussion

Medicaid payments…, Workforce challenges…, Regulatory constraints & changes…, Strategic partnerships. These are but a few of the timely topics a panel of LeadingAge Missouri Member Executives will consider in a fast-paced moderated session. Never has our field confronted so many challenges and opportunities. What are they? How are aging services organizations responding? What does the future hold? What keeps executives up at night? These questions and more - including audience questions - will be put to a powerful panel of Executive leaders for lively discussion. Be there for insight. Be there for information. Be there to ask questions. Be there.

Wednesday, September 208:30 a.m. – 10:00 a.m.

13 The Power of Purpose – It Started with a Goat! Jack York, President and Co-founder, It’s Never 2 Late ® (iN2L)The Power of Purpose can be overwhelming to comprehend, but it doesn’t always have to be that grandiose! The message of this session is to trust the instincts of running with the opportunities presented in front of you and recognize the difference one or two individuals can make in the lives of many. It is also about the power of storytelling, people and purpose. The primary takeaway for attendees to the session will be that they all can make a difference. And the start can be small; the dream does not need to be grandiose. People will walk away inspired, and ready to do something when they walk out the door, ready to find their own purpose. We guarantee it.

4:15 p.m. – 5:15 p.m.29 GENERAL SESSION – Create and Sustain a Culture of Service: Engage Employees to Roll Out the

Red Carpet for your CustomersDonna Cutting, Founder & CEO, Author, Speaker, Red-Carpet Learning SystemsWant to create a culture of highly engaged, passionate employees who want to roll out the red carpet for your customers? Start by developing your leaders! Excellent leadership is the foundation of any service culture. Walk away from this high-energy, interactive session with specific steps to create a culture of excellent customer service. It begins with leadership development, an extraordinary vision, consistent communication, recognition, coaching and mentoring. Learn how to set up a structure to support the service culture in your department and your organization. Walk away from this session feeling the THRILL of red carpet customer service – where your customer matters, your work matters and you matter….and it begins and ends with leadership.

Thursday, September 219:15 a.m. – 10:15 a.m.

30 Annual Business Meeting and Public Policy UpdateMedicaid…, Certificate of Need…, Nurse Practitioner practice rights…, Health Care Decision-makers…, Cameras in LTC Communities. These topics and more were before the Missouri General Assembly. Come learn what moved, what didn’t and why. Will these policy issues return? Also, hear how federal policy changes will impact Missouri policy decisions now and in the future. Join LeadingAge Missouri CEO, Bill Bates, and invited guest presenters, for an informative overview on where LeadingAge Missouri Advocacy has been, where it is going and how LeadingAge members can help. Now, more than ever, the collective voice of aging services must be raised. LeadingAge Missouri is planning aggressive public policy influence strategies. Come learn about them. Come find out how your community can be involved to make a difference.

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Keynotes Schedule of Events

Tuesday, September 199:00 a.m. – 10:00 a.m.

1 OPENING KEYNOTE SESSION – Alzheimer’s Disease and Dementia: Hope Through Research(see page 6 for details)

10:45 a.m. – 12:00 p.m.MOVIE SCREENING – Alzheimer’s Documentary – Every Minute Counts(see page 6 for details)

12:15 p.m. – 1:45 p.m.Recognition and Awards Ceremony and Luncheon(see page 2 for details)

2:00 p.m. – 3:00 p.m.2 Advancing Mission Through Financial Information

Amanda Tinney, CPA, Principal, CliftonLarsonAllen LLPCathy Schweiger, Director, CliftonLarsonAllen LLPFinancial reports, Form 990, dashboards, and scorecards – each of these is a non-profit financial professional’s tool for communicating information to management and the board. But is there a way to create meaningful financial reporting that also advocates your mission? During this session, explore how you can use new and existing tools to tell your organization’s broader story in a way many of your internal and external stakeholders will easily understand.

3 Preventing Cybercrime and ID Theft in Senior LivingSuzanne Sheldon-Krieger, RN BSN CHC JD, Chief Compliance & Risk Officer, Friendship VillageAnthony J. Munns, FBCS, CITP, CIRM, CISA, Brown Smith Wallace Advisory ServicesIdentity theft is a concern for every individual, but is of increased importance for a vulnerable senior population. From cyber-attacks, including phishing attempts, to the lack of physical security involving personal information (including PHI and PII), there are many ways in which those involved in all levels of senior living can assist and protect their residents.

4 Domestic Violence in SeniorsCynthia Baker, LCSW, CSW-Gerontology, Regional Clinical Manager, Deer Oaks This Presentation will provide statistical data about prevalence and effects of Domestic Abuse. In detailed form, the speaker will elaborate about the types of abuse, its effects whether the abuse occurred in childhood, early adulthood or is more recent victimization. The Common Effects and Identification for Domestic Violence for aging adults will be discussed. Additionally, once identified as a recipient of victimization, the care staffs involved with the resident can present supportive strategies and resources. Finally, identification may not always come from a patient or resident. There will be some discussion, how to delineate between a difficult to work with person versus a resident experiencing emotional and behavior disturbance resulting from Victimization and Post Traumatic Stress Disorder.

5 Finding & Chasing Purple Squirrels: How to Hire the Right People in a Challenging Labor MarketDale Kreienkamp, Vice President of Human Resources, Lutheran Senior ServicesFinding great employees is more difficult than ever in this tight labor market. Come learn about how to source applicants and help them find you. Learn about processes that will help you hire the best candidate for your organization and avoid many common mistakes that can increase your turnover.

6 The Power of Purpose and Social Accountability: Compliance and Beyond Cory Kallheim, VP, Legal Affairs and Social Accountability, LeadingAgeTrina Hackensmith, Vice President, Lyon SoftwareMany organizations understand the theory of Social Accountability and some basic definitions; however, getting beyond knowledge and progressing towards practice often presents a challenge. It is essential to document and report your impact on your community. This session will focus on integrating social accountability and philanthropic efforts to further an organization’s charitable mission and reporting your success to the community.

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Schedule of Events

3:15 p.m. – 4:15 p.m.7 Senior Marketing: The Critical Pieces You May Be Missing

Sarah Stokes & Chris Herzog of First Impressions Stokes+HERZOG Advertising and Public RelationsToday’s senior care businesses need video and social media to reach decision makers. We’ll show attendees how video, online content, and social media can help them boost their census and their brand. Are you maximizing your community relations and public relations opportunities? What impression are you making when a family member or future resident finds you online? We’ll create ways you can immediately improve your presence online and send you home with DIY strategies that will make a difference.

8 Maintaining Function Through the Continuum of Care Brittany Austin, MBA, CPT, National Wellness Director, RehabCareWellness programming in assisted living communities, when coupled with therapy services, has proven to be a successful model. Learn how communities across the nation have implemented successful wellness programs and positively influenced resident independence, length of stay, and positive clinical outcomes. A structured wellness program that has proven to be effective will be outlined, along with lessons learned through the process. Learn more about how coupling wellness with rehabilitation can elevate your competitive positioning, enhance your bottom line, and improve the quality of life of your residents. Participants of this program will be given specific tools for current program assessment and surveying your current residents to identify their specific needs.

9 Spiritual Wellness and DementiaLinda Amoroso, Life Enrichment Director, Alexian Brothers Sherbrooke VillageSpirituality is embedded in our beings from the moment we have understanding. It is a way to reach those with dementia where other avenues fail. In this session we will explore the spiritual needs of those with dementia. Provide proven ways of reaching those with dementia on their level and activity programing using Tom Kitwood’s Flower of Emotional Needs for those with dementia.

10 Utilizing Artificial Intelligence in Senior LivingJeff Bell, CIO, KeystoneFor a long time, senior housing communities have relied on traditional nurse call systems because these generally represented the best technology available. Now, that technology has been superseded. Just as with smartphones, Internet-enabled televisions, and even smart toasters, a better way of doing things has come along. Artificial intelligence (AI) is the new frontier in healthcare in senior living. When integrated as a part of senior care, AI helps to provide more timely response to crises, helps ensure seniors’ dignity and sense of independence, and allows operators to more effectively manage staffing.

11 Benefits of Bundled Fire and Life Safety ServicesTroy Jones, Vice President, National Account Sales, International Systems of America, LLC. This session will provide information on ways to track inspection schedules, service requests, and fulfillment, assist property management with life safety tasks and learn how to manage, fire alarm, sprinkler, backflows, specialty suppression, extinguishers, and emergency lighting to keep residents safe.

4:30 p.m. – 5:30 p.m.12 Executive Panel Discussion

(see page 6 for details)5:30 p.m. – 7:30 p.m.

Business Member and Exhibitor Dine Around Reception(see page 2 for details)

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Schedule of Events

Wednesday, September 208:30 a.m. – 10:00 a.m.

13 KEYNOTE – The Power of Purpose – It Started with a Goat! (see page 6 for details)

11:30 a.m. – 1:30 p.m.Exhibits Open with Lunch and Prize Drawings(see page 2 for details)

10:30 a.m. – 11:30 a.m.14 The Realities of Fraud for Not-for-Profit Organizations

Michael Prost, CPA/ABV/CFF, CVA, ASA , Vice President , Managing Partner, Mueller ProstThis presentation will discuss how fraud affects non-profit organizations. If individuals find that they can get away with petty acts of fraud they will be tempted to try something bigger. Employees who see others getting away with corrupt practices will feel they are justified in pursuing their own. Risk assessment, awareness, control, deterrence and detection all have their part to play in the prevention of fraud. Adam Herman will discuss the types of occupational fraud, the role of the board of directors and audit committee, threats, risks and effective prevention strategies.

15 Helping Administrators Manage Stress Kimberly Brown, M.P.P.A, LNHA, Executive Director, Creve Coeur Assisted Living and Memory Care, A Spectrum Retirement CommunityLong-term care administration can be a stressful job due to the pressure to keep operations running smoothly. Long-term care facility managers (Administrators, Executive Directors) also work long hours beyond the 40-hour workweek and often feel that they are “on” 24-7, 7 days per week, 365 days per year. They also spend a considerable amount of time in the office with little patient interaction. Even though their people skills and presence on the floor could very easily curtail some employee apathy and poor resident care. The enormous tasks Administrators have to deal with in leading their staff, caring for residents and managing the facility, places them in stressful situations; almost on a daily basis. Once stress takes toll on the Administrators’ personal and mental life, this can greatly affect their work, the organization and the residents, therefore it is important for them to have effective methods of identifying and addressing stress.

16 The Alzheimer’s Artist: Rekindling Creative Expression in Those with Memory Loss Kristina Wille, Director of Resident Services, Laclede GrovesRekindling creative expression in residents with Dementia is the cornerstone of Opening Minds through Art (OMA). Opening Minds through Art is grounded in person centered ethics and is established around the fact that people with Dementia are still very capable of expressing themselves creatively through art. It allows people with Dementia to create failure free pieces of art while providing social engagement through one on one interaction. In this presentation participants will learn about how Laclede Groves implemented this groundbreaking program with their residents as well as experience hands on how it works.

17 Busy Doing Nothing? How to Foster Purpose and Meaning for Seniors in Long Term CareKathleen Weissburg, OTD, OTR/L, Select RehabilitationThis session offers strategies to increase engagement for all residents living in post-acute facilities. Participants are guided through ways to connect seniors to their environment, improve community involvement, resident choices in the facility, and help individuals lead. Participants are offered four standardized tools for soliciting individual preferences and using these to encourage client choice and control. Techniques for adapting activities to meet the needs of frail elderly and those with dementia are suggested. Finally, factors influencing activity provision including budgets, staffing, activity schedules, education, motivation, and creative activity choices will be explored.

18 Front Line Staff Session PART 1 - Roll Out the Red Carpet and Treat Customers Like STARSDonna Cutting, Founder & CEO, Author, Speaker, Red-Carpet Learning SystemsRegardless of your job title, you make an impact on the elders you serve, your other customers, and on the success of your organization! In today’s market, a consistently positive customer experience helps to keep your company competitive. Plus, it’s what the elders you serve deserve! This high-energy, interactive and fun workshop will give you the knowledge and skills to deliver a red-carpet customer experience every single day. We’ll focus the session on treating customers like STARS.

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Schedule of Events

1:45 p.m. – 2:45 p.m.19 Put Down the Drugs: Evidence-Based Interventions to Address Problematic Dementia Behaviors

Kathleen Weissburg, OTD, OTR/L, Select RehabilitationIn this session, evidence-based behavior management and intervention strategies related to pain management, communication, emotional/cognitive state, sensation, agitation, and wandering are examined to help providers reduce unwanted behaviors without relying on medications. Using a person-centered approach, participants will learn how to adapt activities to match the client’s functional level, modify routines to enhance occupational performance, and environment-based interventions to promote a home-like atmosphere and foster active engagement at all stages of the disease process.

20 Linking Tele-Health and Parish Nursing in Affordable Housing Susan Hutchinson, Executive Director of Affordable Housing, Lutheran Senior ServicesMichelle Wamser, Director of Service Coordination, Lutheran Senior ServicesDiscover the powerful linkage between technology and the human touch. Learn how this strategy will help your residents take charge of their health and make better lifestyle decisions, which result in lower health emergencies, a greater sense of wellbeing and a better understanding of what makes you “well”. In 2011, the journey to a healthier low-income population was begun with a small grant used to purchase a telehealth kiosk and the services of a part time wellness nurse. 4 years later, the data from that experiment led to a 3-year grant to expand Project Wellness to 8 other locations and is now serving older adults in the general community as well as Affordable Housing residents With a 78% participation rate, the success of this program has been astonishing as well as affirming.

21 Achieving Success in a Highly Competitive MarketplaceMindy Cheek, Corporate Vice President, Marketing Services, Greystone Mary Jane Fitts, Corporate Vice President, Marketing Services GreystoneSenior living abounds with opportunity, which is wonderful for existing providers. But for-profits and new entrants to the industry see the same opportunity – and they are making markets far more competitive. Learn about creative marketing approaches that are helping non-profit communities clearly define their advantage and claim the coveted title of “provider of choice”.

22 Bed Bugs and Infection ControlDoug Nolan, District Manager, Presto X Bed Bugs are increasingly on the rise in all types of facilities in the United States including long-term care. Protect yourself, your clients, staff and your brand reputation by learning about this increasing pest. Join us to learn about bedbugs; their biology and best practices for their inspection and treatment as technology continues to evolve.

23 Front Line Staff Session PART 2 – Roll Out the Red Carpet and Treat Your Residents like STARSDonna Cutting, Founder & CEO, Author, Speaker, Red-Carpet Learning SystemsA continuation of Session #18 with specifics to include: Sincerely Welcome - practice hospitality skills to make residents, family members, guests feel welcome. Make red carpet first and last impressions. Take Note & Adjust - Be a bit of a detective! Take note of what’s happening with your residents and learn to adjust your service style accordingly. Act with Urgency - Learn what it means to take ownership of the customer experience.

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Schedule of Events

3:00 p.m. – 4:00 p.m.24 Through the Looking Glass – A Lesson in Empathy

Leslie Pedtke, Educator for Quality Improvement, King Management CompanyWhat happens when real caregivers become “real” residents? How will their experiences change how they think about being a resident? How will the care they provide to residents change in the future? ‘Through the Looking Glass’ is a program developed at Aviston Countryside Manor to teach empathy to our caregivers. Staff members moved into the nursing home, lived the role of a real diagnosis and accepted daily ‘challenges’ our residents experience every day. From learning the importance of communicating more with residents to encouraging meaningful activities, the resulting in sights of these caregivers sensitized other staff members - new and veteran - to practical and effective ways that they were able to immediately improve daily care to residents. This program became the culture of Aviston Countryside Manor and grew into an Elder Shadowing program that requires all newly hired staff to live with a resident for 24 hours before they are able to begin their new job.

25 Getting Serious About Quality, Value and Effective Care Patricia L. Scheets, PT MHS DPT NCS, Director of Quality and Clinical Outcomes, Infinity RehabReal-time learning for continuous improvement in the quality, safety, and effectiveness of care is critical for increasing clinical decision-making that is supported by accurate, timely, and up-to-date clinical information. This session describes a company-wide quality charter that directs performance improvement initiatives focused on improving the value of rehabilitation services in the post-acute environment. The presenters will describe how they adopted the Model for Improvement as their scientific foundation for real-time learning and how they used multiple Plan-Do-Study-Act (PDSA) cycles to complete each step. The Model for Improvement is promoted by the Institute for Healthcare Improvement and described as a means for “dynamic learning” which capitalizes on processes and knowledge growth. The presenters will also illustrate the use of the Knowledge to Action cycle, which guides the “Do” component of PDSA and their efforts with knowledge translation. The session will include results of their efforts to implement a core set of clinical outcome measures for all patients in over 280 skilled nursing facilities, intervention standards of care targeted toward improving specific patient outcomes, their standardization of the assessment process through use of the language associated with the International Classification of Functioning, Disability and Health (ICF), and the development and implementation of a treatment taxonomy needed to study their clinical practice, and demonstration projects related to implementing evidence-based interventions.

26 Bundle and Alternate Payment Models - How Do Post-Acute Providers Get In, Stay In, and Survive! Ron Scharff, Assistant Vice President, Research, RehabCareBundle Payment Care Initiatives (BPCI) and Alternate Payment Models (APM) find post-acuteproviders in four situations: 1) contemplating joining new initiative, 2) beginning a Phase I initiative, 3) advancing into Phase II participation, or 4) struggling to join a model that started without them. This session will detail how to achieve data driven success in each situation based on hundreds of provider experiences from 2015 & 2016.

27 Pain Medications in the ElderlyJim Anderson, LTC RXDrug addiction has become front and center in almost every community across the country. Senior Living Communities are no exception. Join us as we explore the challenges of keeping our residents safe within our communities. What is the right drug? How much is too much? Should they be given PRN or scheduled? What about addiction? You want the answers? We got answers!!!

28 Front Line Staff Session – Front Line Staff Session PART 3 – Roll Out the Red Carpet and Treat Your Residents like STARSDonna Cutting, Founder & CEO, Author, Speaker, Red-Carpet Learning SystemsA continuation of Session #18 and #23 with specifics to include: Respond & Recover - Walk away with a specific tool you can use the next time you’re faced with an upset customer. Learn to diffuse the situation and TREAT upset customers to red carpet customer service. Surprise and Delight - Understand how you can take action to WOW your customers.

4:15 p.m. – 5:15 p.m.29 GENERAL SESSION – Create and Sustain a Culture of Service: Engage Employees to Roll Out the

Red Carpet for your Customers(see page 6 for details)

5:15 p.m. – 7:00 p.m. Rooftop Reception(see page 2 for details)

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Education Breakout Sessions

Thursday, September 219:15 a.m. – 10:15 a.m.

30 Annual Business Meeting and Public Policy Update (see page 6 for details)

10:30 a.m. – 12:30 p.m. DEEP DIVE SESSIONS31 Boomers Aging in Place

Chandelle Martel, Manager, Bethesda Care Management Program, Bethesda HealthDaVone O’Leary, Consultant, Bethesda HealthWhat makes this retirement group different than previous generations in terms of financial values and planning, lifestyle and health demographics? This presentation reviews the basic parameters and how they influence Baby Boomers’ desires in regard to what they want for retirement living. The Senior Living Industry must recognize the changing demographics for the Baby Boomers and respond accordingly to meet their wants and needs.

32 Developing Purposeful Leaders Through Internal EducationSharon R. Bateman, Director Recruitment & Employee Relations, Bethesda Health Group, Inc.Kathy Joslin, SVP Human Resources & Marketing, Bethesda Health Group, Inc.This seminar and discussion will address the initiatives Bethesda Health Group developed to encourage workforce development for all levels of employees. Learn about the rationale and strategy behind the unique “Bethesda Institute,” created to coach those hard-working, capable stars of your organization into the Leaders that we need them to be, as well as educational programs created for lower-level and potential management employees. Sharing best practices by the attendees of the seminar will be encouraged.

33 Emergency Planning Requirements for Long Term CareKarolee Alexander, RN, RAC-CT, Pathway Health ServicesThe implementation date for Emergency Planning Requirements for Skilled Nursing Facilities is November 15, 2017. This session will offer long term care providers an overview of the CMS regulation and the steps necessary to be ready for the new requirements.

AdvaCare Systems Aegis Therapies ARjoHuntleigh BioTech XrayC & C Group Carpenter & Company Choice Rehabilitation CliftonLarsonAllen LLP Concordance Healthcare Solutions Deer OaksDomtarErgo Midwest Grubb & Associates HealthDirect Pharmacy Services

HUR USA Infinity Rehab Infinium Pharmacy Invacare Continuing Care Kenwood/WS CommunicationsLawrence Group Architects Long Term Care Rx Pharmacy Lyon SoftwareMartin Bros. Distributing McKesson Med-Mizer, Inc. Mobile Wound SolutionsMother Earth Pillows Pharmerica

PPS Therapies Promise Home Works ProviNET Solutions RehabCareRonnocoSCN Inc. Select Rehabilitation Serinity Aquarium + Aviary Services Specilized Wound Management Sterling Dental SymbriaTena (SCA Personal Care)United Scripts

LeadingAge Missouri Exhibitors (as of August 1, 2017)

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Education Breakout Sessions Registration

48th Annual LeadingAge Missouri Conference & Exposition September 19-21, 2017 • Chase Park Plaza Hotel • St. Louis, Missouri

Early Bird Registration Deadline: August 25, 2017Please register only one person per form. Please complete BOTH Sides. You may duplicate this form as necessary.

Full Name: _____________________________________________________________________________________________________________________________

First Name for Badge:___________________________________________________________________________________________________________________

Title ________________________________________________________________ Organization: _____________________________________________________

Address: ___________________________________________________________ City/State/Zip: ____________________________________________________

Phone: _____________________________________________________________ MO NHS Licence Number:_________________________________________

Email: _________________________________________________________________________________________________________________________________

All prices are per person. If unsure of member status, please e-mail Sharon Dashtaki at sharondashtaki@leadingagemissouri.org.

❑ I have ADA/Dietary requirements: ___________________________________________________________________________

EARLY BIRD RATE BEFORE AUGUST 25

AFTER AUGUST 25

MEMBER NON-MEMBER MEMBER NON-MEMBER

❑ Full Conference 1st - 3rd Persons from LTC Provider Site Listed Above Includes All Educational Sessions & Meals (except Rooftop Reception and Awards Lunch)

4th & Subsequent Persons from Above LTC Provider Includes All Educational Sessions & Meals (except Rooftop Reception and Awards Lunch)

$400

$300

$500

$400

$500

$400

$600

$500

❑ Tuesday Only Includes Educational Sessions, Movie, Dine-Around Reception & Networking Opportunity

$225 $325 $300 $400

❑ Wednesday Only Includes Educational Sessions, Exhibit Viewing, Exhibit Hall Lunch & Networking Opportunity

$225 $325 $300 $400

❑ Thursday Only Educational Sessions Only $180 $280 $250 $350

❑ Tuesday Afternoon Awards Luncheon $25 $50 $30 $55

❑ Wednesday Evening Rooftop Reception (includes 2 drink tickets) $25 $50 $30 $55

TOTAL FEE:

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48th Annual LeadingAge Missouri Conference & Exposition September 19-21, 2017 • Chase Park Plaza Hotel • St. Louis, Missouri

Early Bird Registration Deadline: August 25, 2017Please register only one person per form. Please complete BOTH Sides. You may duplicate this form as necessary.

Full Name: _____________________________________________________________________________________________________________________________

Organization: __________________________________________________________________________________________________________________________

Check the Sessions/Activities You Plan to attend:Tuesday, September 19

Opening Session 9:30 am – 10:30 am o 1Every Minute Counts – Movie o

Award Lunch (ticket required) o

Education 2:00 pm – 3:00 pm o 2 o 3 o 4 o 5 o 6Education 3:15 pm – 4:15 pm o 7 o 8 o 9 o 10 o 11 General Session 4:30 pm – 5:30 pm o 12Dine Around (included with registration) o

Wednesday, September 20Keynote Session 8:30 am – 10:00 am o 13Education 10:30 am – 11:30 am o 14 o 15 o 16 o 17 o 18 Exhibits & Lunch (included with registration) o

Education 1:45 pm – 2:45 pm o 19 o 20 o 21 o 22 o 23Education 3:00 pm – 4:00 pm o 24 o 25 o 26 o 27 o 28General Session 4:15 pm – 5:15 pm o 29Rooftop Reception (ticket required) o

Thursday, September 21

Closing Session 9:00 am – 10:15 am o 30Education 10:30 am – 12:30 pm o 31 o 32 o 33

PAYMENT

Payment Type: o Check: Check # o Visa o AmEx o MasterCard Exp. Date

Credit Card Number: Security Code on Back:

Signature: __________________________________________________________ Billing Address for Card: ___________________________________________

Amount Authorized: _________________________________________________ _________________________________________________________________

Print Name on Card: _________________________________________________ City/State/Zip ____________________________________________________

Return both sides of this form to:

Debbie KlindtLeadingAge Missouri,

3412 Knipp Dr, Suite 102, Jefferson City, MO 65109

Phone: (573) 635-6244 Fax: (573) 635-6618

DebbieKlindt@leadingagemissouri.org

2017 Annual Meeting and Exhibition LeadingAge Missouri14

General Information

RegistrationLeadingAge Missouri Members are encouraged to register on-line through the LeadingAge Missouri’s new web site at www.leadingagemissouri.org or by completing the enclosed registration form. Non-members may register by completing the form found in this brochure and returning it, along with payment, to: LeadingAge Missouri, 3412 Knipp Drive, Suite 102, Jefferson City, Missouri 65109. Phone (573) 635-6244 and faxed (573) 635-6618 registrations can be charged to Visa or MasterCard. Fees are due at time of registration. The full registration package includes all educational sessions, conference materials, CE certification, exhibit hall entry, meals (DOES NOT INCLUDE AWARDS LUNCHEON or ROOFTOP RECEPTION) movie, refreshments and dine around reception. Daily passes may be purchased in lieu of the full registration package (see registration form).

Hotel InformationThe conference will be held at The Chase Park Plaza, 212 North Kingshighway Blvd. St. Louis, MO 63108. Lodging reservations are available at a special group rate of $159.00 plus state and lodging taxes for single/double occupancy room. Reservations must be made by August 28, 2017 to ensure the group rate. The hotel will strictly enforce this deadline. Be sure to mention you are with LeadingAge Missouri when making your reservation. Reservations can be made by calling the hotel at 877-587-2427. There are a limited number of sleeping rooms available in this block. Make your reservations early to ensure you receive the conference rate.

Continuing EducationLeadingAge Missouri (TA-015-118) is a certified sponsor of professional continuing education with the Missouri Board of Nursing Home Administrators. This program has been submitted for approval of CE Hours including PC hours. More information will be proved upon approval.

Cancellation/Refund PolicyLeadingAge Missouri must receive a written cancellation request by September 2, 2017 to guarantee a refund, minus a $40.00 non-refundable cancellation fee. Cancellation notices received after this date will not be eligible for a refund. No refund will be made if the registrant fails to attend without prior written notification. Substitutions are always encouraged.

Your Comfort is Our ConcernMeeting rooms are sometimes warmer or cooler than you prefer. We recommend layering your clothing for comfort and options. Conference dress is business casual. Comfortable shoes are a must. Business attire is recommended for the awards luncheon. In consideration of attendees with allergies, please limit perfume and cologne.

Special NeedsDo you have special needs (i.e. physical, dietary, etc.) that we can address to make your participation more enjoyable? Please contact Jennifer Mayhugh at least two weeks before the conference at jennifermayhugh@leadingagemissouri.org

MiscellaneousFrom time to time, LeadingAge Missouri uses photos of participants in promotional materials. By attending this conference, you agree to the use of your photograph in any LeadingAge Missouri materials.

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2017 Annual Meeting and Exhibition Chase Park Plaza HotelSt. Louis, MissouriSeptember 19-21, 2017

Power of Purpose

3412 Knipp Drive, Suite 102 Jefferson City, MO 65109