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Service Info PortalENERCON
Use of SIP with all technical and commercial assessments is free-of-charge for EPK customers. Access rights can be obtained by completing an application form on the home page. ENERCON customers with a maintenance contract can view Service orders and maintenance overviews free-of-charge.
As Service information can be retrieved worldwide via Internet, to guarantee the security of the procedure and protect the system against theft or data loss, ENERCON uses multi-level security barriers as well as strong encryption for simul-taneous redundant data storage.
ENERCON GmbHDreekamp 5 • D-26605 AurichTelephone +49 4941 927-0Fax +49 4941 [email protected]
The power actually generated can be compared with the cal-culated power curve in order to obtain information on the WEC‘s operating performance. Technical pre-requisites in the wind farm: a Linux PC and a TCP/IP connection.
Documentation as well as operating instructions or wind energy converter status lists as well as a list of Customer Service contacts can be retrieved at any time. A form is available for notifying any changes in customer data.
Power curve
Documentation
Requesting access
Logging-in on-line
Each WEC site can be displayed in close detail with our extensive map material. The WEC‘s operating state at the time of data access is simultaneously shown on the screen.
If a wind energy converter reports a new status, it is transmitted to the SIP during data access. All transmitted messages are listed in a table and can be retrieved by the customer at any time.
Availability analyses for a particular period of time can be produced on the SIP. It is also possible to compare availability with other ENERCON wind energy converters from the SIP account.
Service messages are transmitted in real time. All Service orders can be viewed at any time. Specific order numbers can be easily and quickly retrieved using the search function.
All of the maintenance and repair times are documented in the Service teams‘ service reports. They also contain information on any material consumed on the service date.
Completed and planned main-tenance is documented in the maintenance overview. Individual maintenance items can therefore be tracked using the maintenance reports.
ENERCON Service Info Portal
ENERCON Service Info Portal:
Overview of all functions
The ENERCON Service Info Portal (SIP) offers a high degree of functionality and transparency for all relevant WEC data. In addition to ENERCON SCADA data, all desired service information on the individual wind energy converters can be retrieved conveniently, easily and quickly via Internet without any additional software.
The clear menu structure simplifies individual access to all monthly, weekly and daily wind energy converter evaluations. The SIP‘s efficient user options therefore ultimately result in an improved flow of information as well as increased customer satisfaction.
Service messages and Service orders
Maintenance overview and maintenance reports
Sites
Status messagesService reports
Availability
