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USPS-Exam.com
Postal Exam Success Guide
2016 Edition Legal Notice:
The USPS-Exam.com Postal Exam Success Guide 2016 Edition (“Guide”) is
copyright protected. You the purchaser/reader is expressly prohibited from amending,
distributing, selling, using, quoting or paraphrasing the Guide, or any part of the Guide,
without written consent of the copyright owner.
Disclaimer Notice:
Please note the information contained within this Guide is for educational purposes
only. We used our efforts to provide accurate, up to date and complete information,
however, no warranties of any kind are expressed or implied. Readers acknowledge that
the author/publisher is not engaging in rendering legal, financial, professional or career
advice.
By using this Guide, you the purchase/reader agree to indemnify and hold harmless
the author/publisher and all related parties for any expenses or losses, direct or indirect,
which are incurred as a result of use of the information contained within this Guide, including
but not limited to errors, omissions, or inaccuracies. If you don’t agree with these terms,
delete this Guide and contact us for a prompt full refund.
Author/Publisher
The Guide is an exam preparation and jobs training publication of Ten Doves
Charity, a 501(c)(3) non-profit organization.
USPS-Exam.com Postal Exam Success Guide Page ! ©Ten Doves2
TABLE OF CONTENTS
Introduction 5 ..........................................................................................................
"Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds.”-- The Postal Carriers Credo 5 ....................................................................................
Working for The Post Office - a Career Choice? 7 ................................................................
Postal Service Jobs and Positions 9 .................................................................................
City Carriers 9 ......................................................................................................
Mail Processing Clerks 10 ..........................................................................................
Mail Handlers 11 ....................................................................................................
Sales, Service and Distribution Associate 11 ...................................................................
Other Postal Jobs 12 ..............................................................................................
Using Postal Exam Success Guide to get hired 13 ................................................................
Setting Up Your eCareer Profile 18 .................................................................................
Section 1: Personal Data 20 .......................................................................................
Section 2: Work Experience 21 .................................................................................
Section 3: Education/Training 23 ................................................................................
Section 4: General Eligibility 24 ................................................................................
Section 5: Veterans’ Preference 26 ..............................................................................
Section 6: Attachments 28 ........................................................................................
Section 7: Assessments 28 ........................................................................................
Section 8: Review and Release 29 ...............................................................................
Cover Letter 31 ....................................................................................................
Sample Cover Letter 31 ..........................................................................................
Attachments 32 ....................................................................................................
Summary of Accomplishments and References 32 ............................................................
Driving History 33 .................................................................................................
Authorization and Release 34 ....................................................................................
Send Application 35 ...............................................................................................
Finding a Job at the Post Office 36 .................................................................................
The Postal Service Assessment Process 49 .........................................................................
TEST TAKING SECRETS 51 .............................................................................................
Don’t procrastinate! 51 ...........................................................................................
Don’t panic! 52 ....................................................................................................
HavE supreme self-confidence! 53 ..............................................................................
Let’s get physical! 54 ..............................................................................................
PATIENCE 54 .........................................................................................................
Preparation for Test 473E 55 ........................................................................................
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Part A: Address Checking 55 ......................................................................................
Part B: Forms Completion 56 .....................................................................................
Part C: Coding and Memory 57 ..................................................................................
Part D: Inventory of Personal Characteristics and Experiences 57 .........................................
practice tests 60 ......................................................................................................
part a: address checking 60 .........................................................................................
part B: forms completion 62 .........................................................................................
part C: Coding 65 ......................................................................................................
Part D: Inventory of Personal Characteristics 74 .................................................................
Sample Questions 74 .................................................................................................
Frequency Questions 76 ..........................................................................................
Multiple Choice Questions 77 ....................................................................................
Different Personality Types 79 ...................................................................................
The Interview Process 81 .............................................................................................
Possible interview questions 83 ..................................................................................
Final Thoughts 87 .....................................................................................................
Ben’s Money Newsletter 88 ..........................................................................................
Appendix – Postal Service Hotline Numbers 89..................................................................
USPS-Exam.com Postal Exam Success Guide Page ! ©Ten Doves4
INTRODUCTION
"NEITHER SNOW NOR RAIN NOR HEAT NOR GLOOM OF NIGHT STAYS THESE COURIERS FROM THE SWIFT COMPLETION OF THEIR APPOINTED ROUNDS.” -- THE POSTAL CARRIERS CREDO
Welcome to the USPS-Exam.com Postal Exam Success Guide 2016 Edition
(“Guide”). This Guide can help you become an employee of the US Postal Service (“Postal
Service”). It is designed to help you have an advantage compared to other candidates. It
provides information that all candidates should know, but many don’t.
The Guide provides the candidate with full-length practice tests, quizzes and practical
advice which you can use throughout the hiring process. It is designed by specialists to help
improve your chances of getting hired.
This Guide is not only designed to help prepare you, it will also help you find the
most appropriate job, how to exceed with your interview and advance in your career.
There are three hurdles to getting hired by the Postal Service:
- Navigating the Website and Human Resources Department
- Passing the official exam
- Passing the personal interview
The official Postal Service examination is called the Postal Worker Exam 473E. It
includes four post office occupational groups, including: City and Rural Carrier, Mail
Processing Clerk, Mail Handler and Sales, Services and Distribution Associate.
The first part is self-administrated online and you need to answer 150 questions in 90
minutes. The purpose is to profile your suitability for a job. Personality counts a lot, and your
answers will determine whether you’ve got the right stuff to be a team player for them.
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The second part is administered at an official testing site, and it’s more technical in
nature.
After the exam, there is a personal interview.
As many as 90% of all Postal Service applicants take this Exam. When you take it,
you must excel in three key testing areas, such as:
- Address Cross Comparison
- Forms Completion
- Memory and Coding (number series)
The exam is meant to prepare you for different situations you will be faced with and it
will test your ability to solve them.
A good way to prepare for the different exercises is to time yourself doing these
practice questions. This is helpful because during the test there will be a time limit on each
section. This Guide also prepares you for the time limit buy improving your ability to answer
quickly and accurately any question you may encounter during the actual exam.
Bell Ringer Concept to Remember: The Bible says that you reap what you sow. That
means if you will be rewarded in direct proportion to the amount of time and energy that you
put into something (in this case, your study for the Exam). If you read and learn everything
in this Guide, and everything you can about excelling with the Postal Service, you will reap
the benefit of being well prepared, and greatly increase your probability of success. If you
skip over parts of this Guide and don’t give it your all, you will not.
USPS-Exam.com Postal Exam Success Guide Page ! ©Ten Doves6
Many people that bought the Guide also subscribed to
the “Ben’s Money” Email Newsletter. If you didn’t,
this is your second chance. Visit BensMoney.com to
subscribe today. You will get monthly emails with
advice and secretes for job search secrets, advancing in
your career, making more money for your family, and
much more! Visit BensMoney.com and check it out now!
WORKING FOR THE POST OFFICE - A CAREER CHOICE?
Have you ever wondered how large is the US Postal Service? Well, it’s the largest
carrier worldwide. Over 40% of all the mail worldwide is handled by the Postal Service. The
second largest, which is Japan, manages just 6% of the world’s mail by comparison.
The US Postal Service is also one of the oldest postal delivery systems in the world.
The Postal Service has its origins in 1775 during the Second Continental Congress, when
Benjamin Franklin was appointed the first Postmaster General. By that time, Franklin was
already a leading author, politician, scientist, inventor, civic activist and diplomat when he
established the first organized mail system.
The Postal Service is the second largest employer in the United States, providing jobs
for approximately 500,000 people who perform various jobs, from sorting and delivering the
mail to protecting the integrity and security of the postal service. And it’s also one of the most
important. The Postal Service provides many critical services for Americans. Millions of
people depend on the Post Office to pay bills, communicate with friends and loved ones, and
to send and receive merchandise. Businesses depend on the Post Office to deliver their
advertisements. The Postal Service is one of the few government agencies explicitly
authorized by the United States Constitution.
Did you know that:
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- 554 million mail pieces get processed and delivered every single day?
- In one working day, mail carriers and truck drivers travel a combined 4 million miles?
- The most unusual delivery method for the postal service are the mule trains used in
Arizona? Each mule carries about 130 pounds of mail and supplies down an 8-mile
trail to the Indians at the bottom of the Grand Canyon.
- The longest rural delivery route is in St. Paul, Kansas? The carrier travels 187 miles
each day and delivers to 173 boxes along Route.
- The smallest post office is located in Ochopee, Florida measuring only 61.3 square
feet?
- The postal service shells out $159 million to employees for salaries and benefits
daily?
- Each day, the Postal Service issues 382,256 money orders?
- Rural free delivery began in 1896?
Few people consider working for the US Post Office a “dream job”. You may not
realize there are opportunities for great pay, benefits and advancement for those who work for
the US Post Office.
Many post offices in rural areas are known for their familiarity. In some cases, the
rural post office provides a social and commercial lifeline to rural residents.
If you’ve ever talked to your mail carrier, chances are he or she is a happy camper.
And why not? Mail carriers provide a vital service at high pay, while enjoying the great
outdoors.
Here’s a few perks the US Post Office offers to all employees – including entry level
hires:
- Wages up to $58k to start
- Paid training
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- Pension after five years
- Comprehensive health and dental insurance
- Life insurance and survivor benefits
- Paid federal holidays, paid vacation and sick days
- Stable, recession-proof employment
How many job opportunities have you heard of lately that pay up to $58k per year to
start? Not many. You know that jobs like those harldy exist anymore. So, do you want to be
one of the well-paid or would you rather stand in the unemployment line?
POSTAL SERVICE JOBS AND POSITIONS
From full-time and part-time employment, to temporary and seasonal work, the Postal
Service has an array of jobs and positions available. The following positions are entry-level
Postal Service positions that require passing the 473E Postal Exam.
• City & Rural Carrier
• Mail Proccesing Clerk
• Mail Handler
• Sales, Service and Distribution Associate
City Carriers
➢ Deliver mail by driving and walking door to door. Applicants should have a valid
driver’s license and good driving record.
➢ Service residential areas where mail is delivered once a day, Monday through
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Saturday. Commercial City Carriers may be required to deliver mail to businesses twice a
day.
➢ Collect payments for cash on delivery packages and obtain receipts for registered
mail, insured mail and certified mail.
➢ Must be able to lift mailbags or unload containers weighing up to 70 pounds.
➢ Have to walk for many hours each day and have to deal with outside work, in all
types
of weather conditions.
City Carrier overview
Daily activities include delivering and collecting mail, driving to and from
neighbourhoods and carrying a mailbag (can be up to 35 pounds).
It’s perfect if you like being outdoors, walking and speaking with people.
Requirements include having a valid driver’s license, safe driving record, two years
documented driving experience and you must pass the 473E exam.
Mail Processing Clerks
➢ Operate the mail processing equipment found at the post office. This includes barcode
sorters, optical scanners and readers, and automated mail processing equipment
➢ Sort letters and packages, organize, bundle and transfer mail from one area to another
➢ Load bins of mail into a truck
➢ Bend, reach, stoop and carry bundles, bins and packages
➢ Most of work is conducted inside.
Mail Processing Clerk overview
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Daily activities include operating automated mail processing equipment and moving
processed mail from one area to another.
It’s perfect if you like rewarding physical work an working with others.
Requirements include being able to lift heavy objects and passing 473E Postal Exam.
Mail Handlers
➢ Move packages, bins and containers in a warehouse either manually or by using
forklift.
➢ Must be able to bend, reach or lift items weight up to 70 pounds throughout the
workday
➢ Most of the work is conducted indoors.
Mail Handler overview
Daily activities include loading and unloading mail, transporting mail, mail containers
and other equipments, opening and emptying containers of mail.
It’s perfect if you like rewarding physical work an working with others.
Requirements include being able to lift heavy objects and passing 473E Postal Exam
Sales, Service and Distribution Associate
➢ Work with direct sales and customer support. Employees must be comfortable
speaking with customers face-to-face and spending time on the phone each day.
➢ There’s limited physical demands
➢ Most of the work is conducted indoors.
➢ Dealing with the public
Sales, Service and Distribution Associate overview
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Daily activities include helping customers find the right mail packages, providing
direct sales as needed and distributing mail on a daily basis.
It’s perfect if you like helping people solve problems, working with others and being
in a retail environment.
Requirements include passing the 473E Postal Exam.
Other Postal Jobs
There are a number of other postal jobs available and some of them require that you pass
the 473E Postal Exam. The two main positions are:
• Rural carrier associate
• Data conversion operator
Rural carrier associate
➢ Deliver mail in rural areas using a mail truck
➢ Must be familiar with the areas as many customers may live in remote places where
there aren’t any street signs
➢ Driving a lot each day. Applicants should have a valid driver’s license and good
driving record
➢ Load mail onto a truck
➢ Lift mailbags or unload containers weighing up to 70 pounds
➢ Work outside, in all types of weather conditions
➢ Pass the 473E exam
Data conversion operators
➢ Use a computer to prepare the mail for delivery
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➢ Read and type handwritten addresses so they can be read by a barcode scanner. Must
have good typing and data entry skills. Those with faster typing skills might have an
advantage over others.
➢ Have to pass the 473E Exam and the 710 postal exam or Clerical abilities test to
measure typing speed and accuracy.
Other Postal Service Jobs
Other positions include:
• Postmasters
• Supervisors’
• Postal inspectors
• Motor vehicle maintenance
• Building maintenance
• Drivers
During busy times of the year, the Postal Service may hire employees for temporary
jobs which can last from a few weeks to 90 days.
USING POSTAL EXAM SUCCESS GUIDE TO GET HIRED
In order to be considered for a job with the Postal Service, you must pass the 473E
Postal exam. The key to effective studying for Test 473E isn’t cramming for the night before,
but studying longer and smarter. You should plan on spending at least a few weeks preparing
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for this exam. If you fail it, you’ll have to wait 4 months before you’re able to retake it. Four
months is a long time to wait, so this is why you should study for the exam beforehand.
You can begin studying smarter for the 473E Postal exam by developing good,
effective study habits. One goal of this Guide is to help you understand the breadth of content
and types of questions to expect when you take the actual exam. You will find all the
necessary information you will need to excel at this test, as well as during the face-to-face
interview process.
How to develop good study habits
Being in the right mindset is important in order to study smarter. Ways to help
improve your study mindset:
▪ Aim to think positively when you study, and remind yourself of your skills and
abilities.
▪ Avoid catastrophic thinking. Instead of thinking, “I’m a mess, I’ll never have enough
time to study for this test,” look at it like, “I may be a little late to study as much as
I’d like, but since I’m doing it now, I’ll get most of it done.”
▪ Avoid absolute thinking. Instead of thinking “I always mess things up,” the more
objective view is, “what can I do to improve?”
▪ Avoid comparing yourself with others, because you usually just end up feeling bad
about yourself.
Where you study is important
A lot of people make the mistake of studying in a place that really isn’t conducive to
concentrating. A place with a lot of distractions makes for a poor study area. If you try and
study in your room, for instance, you may find the computer, TV more interesting than the
reading material you’re trying to digest.
The library, or quiet corner in your home, a restaurant, coffee house or hotel lobby are
good places where you can get the quality study time you will need to succeed at passing the
USPS-Exam.com Postal Exam Success Guide Page ! ©Ten Doves14
473E Postal Exam. Make sure to choose the quiet areas in these places, not the loud, central
gathering areas.
Make a schedule you can stick to
Too many people treat studying as the thing to do when you get around to it or have
some spare time. But if you schedule study time just as a regular class time is scheduled,
you’ll find it becomes much less of a hassle in the long run. Instead of last-minute cramming
sessions, you’ll be better prepared because you haven’t put off all the studying into one 12-
hour marathon.
We recommend that you set aside at least one hour each day for preparing and
reviewing. Before finishing your study session for the day, review your notes and test
yourself on what you’ve learned before moving on to the next section. The next day, review
the notes from the previous day before moving on to the next chapter. By going over the
material in this way, you can build on your knowledge with each succeeding day, so by the
time you have completed this guide, you will be confident in your understanding of the
information you will need to know for the exam.
Personal Characteristics and Experience Inventory Exam
The first hurdle you will need to clear – before you even get to Test 473E – is the
Personal Characteristics and Experience Inventory Exam. This isn’t your typical question-
and-answer test. Instead, the purpose of this exam is to see if you have the right personality
and character to work in the postal service.
USPS-Exam.com Postal Exam Success Guide Page ! ©Ten Doves15
Bell Ringer Concept to Remember:
Motivation a Key to Success
Do you have the internal motivation to make goals, write them down, and achieve
them? If not, procrastination and a lack of focus may be your enemies. Self-motivation, on
the other hand, is a huge ally. To put it in a more tangible sense, think about the high-paying,
high-integrity job with the postal office. That’s your goal.
Getting a high-paying job with the postal service isn’t easy, but few great things worth
achieving are easy. It’s important to remain motivated at all times in order to successfully
pass Test 473E, impress the hiring manager during your face-to-face interview, and clear all
the other hurdles that stand between you and your postal service job. Keep reminding
yourself of why you want to join the ranks of highly paid postal workers. Think about the fun
vacations you will be able to treat you and your family to (with pay), as well as the excellent
health insurance, retirement benefits and other perks you will be entitled to.
It is a good idea to write down a few of the reasons why you want to obtain a highly-
paid postal service job and post them around your study area or in your home to remind you
of what you are working toward. For instance, you can start saving for the house you want or
put money away for your children’s college education. You can treat your spouse to a new car
or nice clothes. When you have a respectable job, you will be an upstanding member of your
community who earns the respect and admiration of your neighbors. Your future and that of
your family be brighter and more secure. This will help keep you motivated and will sustain
your enthusiasm as you prepare for your exciting new future.
Writing down personal and business goals increases your probability of achieving
these things. When you review them daily, your subconscious mind joins your conscious
thought and begins to find ways to help achieve these goals. For example, if you have drilled
into your subconscious that you are going to make 3 new professional networking contacts
USPS-Exam.com Postal Exam Success Guide Page ! ©Ten Doves16
within the next 30 days, you become more acutely aware of who is around you and to take
the initiate to say hi. You will also meeting more new people through your existing groups of
family, friends, neighbors, co-workers, and acquaintances. If you want a friend BE a friend,
and as you expand your group of people that know and care about you, you will become
aware of more career opportunities. You may even meet managers and executives of the Post
Office!
Stretching and growing and creating new relationships takes time and energy and you
are worth it. Even if you happen to be unemployed at the moment, this is just temporary.
When we hear from people that are discouraged from unsuccessful job searches that are
beginning to question their own self worth, we lift their spirits with light - hearted words of
wisdom we heard from Ron Washington, the past manager of the Texas Rangers, once. We
recall that he said “When a baseball team loses the first game of a seven game playoff series,
they feel like they will never win again. If we win the first game, we feel like we are
invincible, and will never loose. The truth is always in the middle. When we are losing, let’s
get motivated not down in the dumps. If we are winning, let’s not think too highly of
ourselves, but just continue to do our best”. Do you understand him, and how this is true for
job searches too? If you apply this wisdom to jobs and careers, don’t get down on yourself if
the ideal employer hasn’t appeared yet, and get more motivated, with your head up and 100%
confidence you will succeed. If you are already in a great career, you should not take it for
granted - there is no guarantee how long it will last.
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SETTING UP YOUR ECAREER PROFILE
One of the first step to getting a job with the Postal Service is creating your eCareer
Profile. This is done online and can be entered from your home computer, laptop or tablet.
It generally takes about 20 - 25 minutes to fill out this online form, but the online session
ends after 30 minutes, so you should make sure you are prepared before you begin. It’s an
important first step, so make sure you give yourself plenty of time to get it right.
Sloppiness or carelessness on this form will tell hiring managers that you may not be the
best candidate for a postal service job.
You will need to set up your eCareer Profile on the postal service website before
you are able to search for and apply for specific available jobs. The profile actually helps
guide you toward job openings that might interest you and for which you might be
qualified.
Start by visiting to the Postal Service career website. Go to: www.usps.com/careers
Under “Postal Service Account” select either “Create an account” or “Log In To Your
Account” if you have registered or applied with Postal Service before.
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To register an account with the Postal Service, you’ll need to create a unique user
name (at least 6 characters long) and a password (at least 8 characters, with one upper case
character and one number). Be sure to save your username and password on your computer
for future reference so login with these credentials again.
Below you have the Registration and Login screen:
Fill out each box with the appropriate information: Your first and last name, the user
name and password you choose, and your email address. For security purposes, your
password and email address will need to be inputted twice.
Once you’ve registered, you’ll need to create your eCareer Profile, by completing the
following sections:
1. Personal Data
2. Work Experience
3. Education/Training
4. General Eligibility
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5. Veterans’ Preference
6. Attachments
7. Assessments
8. Review and Release
Once you’re logged into the system you’ll see a “My Profile” section. There’ll be a
“Hide Roadmap” or “Show Roadmap” which will help you navigate between the different
sections.
Section 1: Personal Data
This section asks for personal information such as name, address, birthplace, phone
number and e-mail address. Be sure to provide accurate information so the post office can
contact you later. If you move or change phone numbers, you can update your contact
information in this section.
!
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!
Section 2: Work Experience
This section asks for your work history. You must enter the last 7 consecutive years
of work experience, without any date gaps. Start with your current job and work backwards.
You may include any military service, periods of unemployment, internships and part time or
full time volunteer work.
These are the questions you’ll be asked under work history:
1. Are you currently employed or have you been employed in the last 7 years?
Select “Yes” and then click “Add” to add your work history.
!
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This is screenshot of the work history you’ll need to add.
!
If you need to edit or delete any previously entered work experience, click the blank
box to the left of the line you want to edit or delete, and then click “Edit” or “Delete”.
!
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Remember, your work experience must be for the last 7
consecutive years, without date gaps. For any period of
unemployment, include an entry with “Unemployed” as the
employer name.
Here are the next questions that follow work experience.
2. Are you a former Postal Service or Federal Employee not now employed by the US
Government (not including military service)?
Yes/No
3. May we contact your present employer about your character, qualifications and
employment record?
Yes/No
4. Have you ever been fired from any job for any reason?
Yes/No
5. Have you ever quit a job after being notified that you would be fired?
Yes/No
Section 3: Education/Training
This section asks for your education and any special training you’ve received
including degrees and courses of study.
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!
This a screenshot of how you’ll add your education and training:
!
After each entry, make sure you click on the “Save” button at the bottom of the
screen. Repeat this process as often as you need to until you have completely inputted your
education and training.
Section 4: General Eligibility
This section covers your general eligibility for employment at the Postal Service and
includes the following questions:
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1. Are you one of the following: a United States Citizen, a lawful permanent resident
alien, a citizen of American Samoa, or any other territory owing allegiance to the
United States?
Yes/No
2. Do you receive or have you applied for retirement pay, pension or other retirement
pay based on military, postal, federal civilian or District of Columbia Government
service?
Yes/No
3. Have you been awarded a contract with or do you work for a contractor of the US
Postal Service?
Yes/No
4. Are you a male born after December 31, 1959?
Yes/No
If yes, you must be registered with the Selective Service System and enter your
Selective Service number. You can get your number at www.sss.gov
5. Are you now dependent on or a user of any addictive or hallucinogenic drug other
than medical treatment, as permitted by federal law under the supervision of a
doctor?
Yes/No
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6. Does the Postal Service employ any relatives of yours by blood or by marriage?
Yes/No
Postal officials may not appoint or recommend any of their relatives to work for the
Postal Service. If you have a relative by blood or by marriage that works for the Postal
Service, you’ll need to add your relationship to them.
!
Section 5: Veterans’ Preference
This section asks questions related to the United States Armed Forces. Veterans are
given preference for employment.
1. Have you ever served on active duty in the U.S. Armed Forces? (excluding
training)
Yes/No
If yes, list all periods of Active Service from DD form(s) 214. To obtain your form
DD 214, you may visit the following url:
www.archives.gov/veterans/military-service-records/dd-214.html/
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!
2. Have you ever been discharged from the armed forces under conditions other than
Honorable (i.e. Dishonorable, Other than Honorable, Undesirable, Bad Conduct,
General Discharge, Under Honorable Conditions? You may omit any such
discharge changed to Honorable by a Discharge Review Board or similar
authority.
Yes/No
If yes, give details explaining reasons for other than Honorable discharge.
3. Do you claim 5-point preference based on active duty in the armed forces?
Yes/No
If you are a veteran, 5 points will be added to your postal exam score (as long as you
receive a passing grade). In order to claim 5-point preference, you must submit a copy of
your DD Form 214, Certificate of Release or Discharge from Active Duty.
4. Do you claim a 10-point preference?
Yes/No
If you claim the following, 10 point will be added to your postal exam score (as long
as you receive a passing grade).
• Veteran with Service-Connected Disability
• Spouse (of living Veteran who is totally disabled)
• Widow/Widower (of deceased Veteran who served in combat)
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• Mother (of totally disabled Veteran or deceased Veteran who served in
combat)
• Veteran with disability rated at 0%or with disability retirement
• Veteran with Purple Heart Award
Section 6: Attachments
In this section, you can upload any documents that are required when applying for a
job, including:
• Certificate/ Diploma
• Educational Transcript
• Notice of Rating, if requested
• Resume
• Work Samples, if requested
• Additional documentation, if requested by a hiring manager
!
Section 7: Assessments
This section asks if you have an Exam History Code.
If you have already taken the Postal Service entrance examination and have an exam
score enter the code in the space provided.
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Section 8: Review and Release
This section asks whether you want to release or lock your eCareer Profile.
• Choose Release to allow Postal Service recruiters to view your profile.
• Choose Lock to limit access to your profile.
!
Once you release or lock your profile, you will be taken to a complete page displaying
that you’re profile is complete.
!
Congratulations! You have completed your eCareer Profile.
To start reviewing available jobs, log onto the Postal Service website using the
username and password you created earlier. Click on the tab on the home page that says
“Search our latest job openings”.
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!
There is a post office in every town, city and county in every state in the country.
So you should narrow your search down by geographic area by conducting a job search by
locations.
Once you have selected your desired location, just click on “Start” and the current
available jobs in your area will be listed 30 results at a time. If you want to start over or
search in another location, you can click on the “Reset” button and begin a new search.
Read the job descriptions carefully so that you can determine if you are qualified
for a particular job. If you fail to meet the minimum job requirements for a particular job,
you will not likely be seriously considered, so you may wish to focus on positions that you
are qualified for now to get your foot in the door. That way you can join the Postal Service
and learn and advance over time. Once you find a job you might be interested in and you
meet the minimum job requirements, click on the “Apply” button to begin the application
process. If you have released your eCareer Profile, a window will appear asking if you
would like to use your current profile information. If so, click on the “Continue” button to
be directed to your existing profile. This is a good time to review or edit your profile if you
would like. You also can upload any required documents to this page when prompted.
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Cover Letter
Once you are happy with your eCareer Profile, click on the box marked “Cover
Letter”. Sending a cover letter is not mandatory, but it’s a good way to introduce yourself
and briefly explain your suitability and interest in working for the postal service.
A neat, concise, well-written cover letter will improve your chances of getting an
interview. Talk about your skills and/or abilities that you believe make you a particular
strong candidate and how you think you can contribute to the Post Office. This is your
chance to capture the attention of managers, many of whom receive hundreds of
applications and cover letters every day. Finish your cover letter by stating how excited
you are to work for the post office or something else that indicates that you are really
motivated to do get the job. In your closing you should ask them if they need anything else
from you, and also suggest what you would like the hiring manager to do, or what action
you plan to take to maintain contact. This may take the form of a request for an interview
and/or a statement of your intent to follow up in the near future with a phone call.
Sample Cover Letter
If you aren’t used to writing simple yet effective cover letters, here’s a template
you can use. Keep in mind that employers may look for individualized and thoughtfully
written cover letters as one method of screening out applicants who lack necessary basic
skills, so don’t just copy and paste this letter. Make the appropriate changes to personalize
it for you, and submit it along with your application. You also may attach a resume, if you
would like.
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Sample cover letter
Dear Sir, Madam or Hiring Manager: (If you know who your application will be read
by, use their name and make sure that you spell it correctly)
I am responding to your job posting for mail handler at the Postal Service, and would like to offer my services for this position.
As the enclosed resume indicates, I am highly skilled in sorting, moving, loading, unloading and shipping mail. If we were to meet, you will also see that I am a self-motivated person that is an exceptional team player and communicator. I have read numerous articles about the exceptional culture at the Post Office, including its charitable works, and I would be honored to be considered for a position.
Your posting indicated you are looking for a qualified person to start immediately, and I am ready, willing and able to begin. I look forward to hearing from you and hopefully meeting sometime soon. I am available at available on my cell at 444-888-7777 if you would like to speak to me regarding my credentials. Thank you for your time and consideration.
Sincerely,
(Signature)David Brown
(address)
(email)
Attachments
When you are ready to proceed, click on the box marked “Attachments” at the
bottom of the page and upload any documents or file that may be required for a particular
job opening. The attachments you include will depend on the type of job with the postal
service that you are applying for.
Summary of Accomplishments and References
The “Summary of Accomplishments and References” yellow box can be found at
the bottom of the page. This is where you can describe your unique qualifications for the
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particular job you are applying for. For example, if you have any specialized training that
relates to the position, you can include it here.
When you are ready to proceed, click on “References”. In this section, you can
include the names and contact information for up to three people who are familiar with
your character and work ethic. These can be either personal references or professional
ones, such as former supervisors or employers. While you aren’t required to list three
references, it’s a good idea because it shows the hiring manager that you have people who
can vouch for you.
You want to include the reference’s name, title, email and phone number. Once you
are through with each person, click “Add” to add the next reference. When you have
entered all three references, click on the “Save” button at the bottom of the screen.
Make sure that the person you list as a reference will give you a positive reference.
Also, make sure that you let the people you list know that you are listing them as
references so that they can be prepared if they are contacted. One of the tricks that
reference callers sometime use, is to ask your reference for the names and numbers of
other people that know you. They do this because they know you have hand-picked your
list to only include positive references. You may want to mention this to your hand-picked
people, and have them think about 1 or 2 other people they might provide.
Driving History
Most Postal Service jobs require at least some amount of driving (even if you are
not a mail carrier, you will likely need to drive to your job at a Postal office or facility), so
it’s important that you complete this section carefully. First, you will be asked four yes or
no questions about your driving record. Answer honestly because if you don’t and your
dishonesty is discovered later, it could disqualify you for a job or cost you your
employment should you be hired.
If you have been found guilty or pleaded guilty to a moving violation in the past
five years, you must answer “Yes” to the third question. If so, click on the “Driving
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Violations” tab and then on the “Add” button to be taken to a page where you can answer
questions about your specific violation. When you are finished, click on the “Save” button.
The fourth question asks you if you have been in a traffic accident during the
previous five years. Again, honesty is the best policy. Police accident reports are a matter
of public record, so if you try to hide an accident, it’s likely you would be caught.
If you have been in an accident, click on the “Accidents” tab then on the “Add”
button to be directed to a page where you will answer questions about your specific
accident. Once you are through filling this out, click “Save”.
Authorization and Release
In order for your application for employment to be considered, you must consent to
a preliminary background check. You will be asked whether you consent to allow the
Postal Service to collect certain information about you from other agencies.
The first three questions relate to your criminal history. Enter all the relevant
information.
Important: Before requesting a background check on your criminal history, the
postal service will send you an email asking for your consent. Sign and return the consent
form back as quickly as possible. They also may request your state driver’s license
identification number and your Social Security number. Be sure to reply promptly to this
email.
The next three tabs are marked “Other Names”, “Previous Addresses”, and
“Additional Information”. On the “Other Names” tab, you can list any other names you
may have used in the past, such as your maiden name, a previous married name, or a name
you had legally changed. On the “Previous Addresses” button, you need to list every
address you have lived at for the past five years, along with how long you lived there. Just
as in the Driving History section, you should click on each tab then the “Add” button,
provide the appropriate information, then hit the “Save” button.
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Send Application
Before you officially submit your application, you have one last chance to make
any changes. This document is called “Candidate Overview”. This is a PDF document that
brings together into one place all the information you have entered in each section. The
purpose of the Overview is to allow you to review your eCareer Profile and make any
changes you would like to make. Changes cannot be made on the Overview. Instead, you
need to return to the appropriate page, make the pages, then save them.
When you are happy with your overall profile, click once more on the “Send
Application” button. Your application will then be electronically sent to the Postal Service
for review.
If you have submitted your application correctly and it is complete, you will
receive a message that reads, “Your Application was Submitted Correctly.” If there was
any important information that you missed, you will receive a message indicated that more
information is needed. Most sections of the application will not allow you to move on to
the next section until the current section is complete. Once you have supplied the missing
information, you can resubmit your applications.
You also will receive an “Acknowledgement of Application” email that verifies
receipt of your application by the Postal Service. You should keep this for your records.
If you do not receive the receipt email, first check your “Spam” folder. If the email
isn’t in your Spam folder, you can check back with the Postal Service or resubmit your
application. If you have saved everything, it will all remain on file so you won’t have to
start over. You can apply for as many positions with the postal service as you would like
using the same online application system. However, an application for each position must
be completed and submitted before starting to work on the next one, and each should be
uniquely modified for each position.
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FINDING A JOB AT THE POST OFFICE
You can find job listings with the postal service in many different places, including
online job boards and classified ads in your local newspaper. Depending on how many
positions need to be filled, you may even see ads for postal service jobs broadcast on your
radio or TV, or promote by community groups, organizations, on bulletin boards and other
public places, and with your state employment office.
While the Postal Service advertises for workers in many different locations, it never
charges money for its job listings. If somebody wants you to pay a fee to get job listings with
the postal service, you should find another resource. You should never have to pay to find out
about Postal Service jobs.
A good place to start is the postal services’ official website. Simply go to the home
page, click on the Jobs & Apply Online link and get your job search started. You can look for
jobs within geographic areas you define. Or, if you’ve already found a job listing elsewhere,
you can enter the announcement number to be taken directly to that job listing.
If you find a job that interests you, you can apply online right away. First, you will be
asked if you already have taken Postal Exam 473E. You also will be given the option to take
that test during the application process.
Before you are allowed to take the exam, you will be asked about 15 questions. These
are based on your experiences and opinions and are very similar to the questions you
answered during the Personal Characteristics and Experience Inventory section. How you
answer won’t affect your ability to be hired by the postal service, but they can indicate that
you may not be suited to a particular job within the organization.
Make a habit of checking the bulletin board at your local post office for the most
recent job openings. Most postal districts also have Postal Service Job Hotlines you can call
to listen to automated listings about current and upcoming tests, as well as available jobs.
These recordings can tell you where and when to apply for various positions, as well as
which jobs are available. If you are serious about working for the postal service, show
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initiative by consistently searching for the right Postal Service job for you so that you can
find the best match in the right location.
The following is a list of every postal district in the United States. To make it easier
for you to find the postal district where you live, they are listed in alphabetical order. These
listings include contact information and job information hotline numbers, where applicable.
Postal districts usually encompass several cities, but each usually has a central office within
the biggest city in that district. Search through these listings to find the postal district nearest
you so you can begin your job search.
Allegheny Area
The Allegheny area includes Delaware, southern New Jersey, Ohio, and
Pennsylvania.
South Jersey Customer Service District
Bellmawr, NJ
Job Information Line: 856-933-4262
Akron Customer Service District
Akron, OH
Job Information Line: 330-996-9530
Cincinnati Customer Service District
Cincinnati, OH
Job Information Line: 513-684-5449
Cleveland Customer Service District
Cleveland, OH
Job Information Line: 216-443-4210
Columbus Customer Service District
Columbus, OH
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Job Information Line: 614-469-4356
Erie Customer Service District
Erie, PA
Job Information Line: 800-868-6835
Harrisburg Customer Service District
Harrisburg, PA
Job Information Line: 717-257-2191
Philadelphia Customer Service District
Philadelphia, PA
Job Information Line: 215-895-8830
Pittsburgh Customer Service District
Pittsburgh, PA
Job Information Line: 412-359-7516
Great Lakes Area
The Great Lakes area includes Indiana, Illinois, and Michigan.
Central Illinois Customer Service District
Bedford Park, IL
Job Information Line: 708-563-7496
North IL Customer Service District
Carol Stream, IL
Job Information Line: 630-260-5200
Chicago Customer Service District
Chicago, IL
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Personnel Office: 312-983-8522
Greater Indiana Customer Service District
Indianapolis, IN
Job Information Line: 317-870-8500
Detroit Customer Service District
Detroit MI
Job Information Line: 313-226-8490
Greater MI Customer Service District
Grand Rapids, MI
Personnel Office: 616-776-1426
Royal Oak Customer Service District
Royal Oak, MI
Job Information Line: 248-457-7431
Mid-Atlantic Area
The Mid-Atlantic Area Includes Maryland, Kentucky, North and South Carolina,
Virginia Washington, DC and West Virginia.
Kentuckiana Customer Service District
Louisville, KY
Job Information Line: 502-454-1625
Baltimore Customer Service District
Baltimore, MD
Job Information Line: 410-347-4320
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Mid-Carolinas Customer Service District
Charlotte, NC
Job Information Line: 704-393-4490
Greensboro Customer Service District
Greensboro, NC
Job Information Line: 866-839-7826
Columbia Customer Service District Casey, SC
Job Information Line: 803-926-6400
Northern Virginia Customer Service District
Merrifield, VA
Job Information Line: 703-698-6561
Richmond Customer Service District
Richmond, VA
Job Information Line: 804-775-6290
Capital Customer Service District
Washington, DC
Job Information Line: 301-324-5837
Appalachian Customer Service District
Charleston, WV
Job Information Line: 304-561-1256
Midwest Area
The Midwest Area includes Kansas, Iowa, Missouri, Minnesota, Nebraska, North and
South Dakota, and Wisconsin.
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Hawkeye Customer Service District
Des Moines, IA
Job Information Line: 515-251-2061
Minneapolis Customer Service District
St. Paul, MN
Job Information Line: 877-293-3364
Mid-America Customer Service District
Kansas City, MO
Job Information Line: 816-374-9346
Gateway Customer Service District
St. Louis, MO
Job Information Line: 314-436-3855
Central Plains Customer Service District
Omaha, NE
Job Information Line: 402-348-2523
Dakotas Customer Service District
Sioux Falls, SD
Job Information Line: 888-725-7854
Milwaukee Customer Service District
Milwaukee, WI
Job Information Line: 414-287-1835
New York Metro Area
The New York Metro area includes Long Island, Northern and Central New Jersey,
New York City, and Westchester County. It also includes Puerto Rico.
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Central New Jersey Customer Service District
Edison, NJ
Job Information Line: 732-819-4334
Northern NJ Customer Service District
Newark, NJ
Job Information Line: 866-665-3562
Triboro Customer Service District
Flushing, NY
Job Information Line: 718-529-7000
Long Island Customer Service District
Hauppauge, NY
Job Information Line: 631-582-7530
New York City Customer Service District
New York, NY
Job Information Line: 212-330-3633
Westchester Customer Service District
White Plains, NY
Job Information Line: 914-697-5400
Caribbean Customer Service District
San Juan, Puerto Rico
Personnel Office: 787-767-3351 Northeast Area
The Northeast area includes Connecticut, Maine, Massachusetts, New Hampshire,
Rhode Island, upstate New York, and Vermont.
Connecticut Customer Service District
Hartford, CT
Job Information Line: 860-524-6120
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Maine Customer Service District
Portland, Maine
Job Information Line: 207-828-8520
Boston Customer Service District
Boston, MA
Job Information Line: 617-654-5569
Middlesex Central Customer Service District
North Reading, MA
Job Information Line: 978-664-7665
Springfield Customer Service District
Springfield, MA
Job Information Line: 800-275-8777
New Hampshire Customer Service District
Manchester, NH
Job Information Line: 603-644-4065
Albany Customer Service District
Albany, NY
Job Information Line: 518-452-2445
Western New York Customer Service District
Buffalo, NY
Job Information Line: 716-846-2478
Providence Customer Service District
Providence, Rhode Island
Personnel Office: 800-275-8777
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Pacific Area
The Pacific area includes California and Hawaii.
Los Angeles Customer Service District
Los Angeles, CA
Job Information Line: 323-586-1351
Oakland Customer Service District
Oakland, CA
Job Information Line: 510-251-3040
San Diego Customer Service District
San Diego, CA
Job Information Line: 858-674-0577
San Francisco Customer Service District
San Francisco, CA
Job Information Line: 415-550-5534
San Jose Customer Service District
San Jose, CA
Job Information Line: 408-437-6986
Santa Ana Customer Service District
Santa Ana, CA
Job Information Line: 626-855-6339
Van Nuys Customer Service District Santa Clarita, CA
Job Information Line: 661-775-7014
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Sacramento Customer Service District
West Sacramento, CA
Job Information Line: 916-373-8448
Honolulu Customer Service District
Honolulu, Hawaii
Job Information Line: 800-275-8777
Southeast Area
The Southeast area includes Alabama, Florida, Georgia, Mississippi, and Tennessee.
Alabama Customer Service District
Birmingham, AL
Job Information Line: 205-521-0214
North Florida Customer Service District
Jacksonville, FL
Job Information Line: 904-359-2737
Central FL Customer Service District
Mid-Florida, FL
Job Information Line: 407-444-2029
South FL Customer Service District
Pembroke Pines, FL
Job Information Line: 305-470-0412
Suncoast Customer Service District
Tampa, FL
Job Information Line: 813-877-0381
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Atlanta Customer Service District
Atlanta, GA
Job Information Line: 770-717-3470
South Georgia Customer Service District
Macon, GA
Job Information Line: 478-752-8465
Mississippi Customer Service District
Jackson, MS
Job Information Line: 601-351-7099
Tennessee Customer Service District
Nashville, TN
Job Information Line: 615-885-9190
Southwest Area
The Southwest area includes Arkansas, Louisiana, Oklahoma, and Texas.
Arkansas Customer Service District
Little Rock, AR
Job Information Line: 501-945-6665
New Orleans Customer Service District
New Orleans, LA
Job Information Line: 888-421-4887
Oklahoma Customer Service District
Oklahoma City, OK
Job Information Line: 800-275-8777
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Dallas Customer Service District
Coppell, TX
Job Information Line: 214-760-4531
Fort Worth Customer Service District
Fort Worth, TX
Job Information Line: 817-317-3366
Houston Customer Service District
Houston, TX
Job Information Line: 713-226-3872
San Antonio Customer Service District
San Antonio, TX
Personnel Office: 210-368-8400
Western Area
The Western area includes Alaska, Arizona, Colorado, Montana, New Mexico,
Nevada, Oregon, Utah, Washington, and Wyoming.
Anchorage Customer Service District
Anchorage, AK
Job Information Line: 907-564-2964
Phoenix Customer Service District
Phoenix, AZ
Job Information Line: 602-223-3624
Denver Customer Service District
Denver, CO
Job Information Line: 877-482-3238
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Billings Customer Service District
Billings, MT
Job Information Line 406-657-5763
Albuquerque Customer Service District
Albuquerque, NM
Job Information Line: 505-346-8780
Las Vegas Customer Service District
Las Vegas, NV
Job Information Line: 702-361-9564
Portland Customer Service District
Portland, OR
Job Information Line: 503-294-2270
Salt Lake City Customer Service District
Salt Lake City, Utah
Job Information Line: 801-974-2209
Seattle Customer Service District
Seattle, WA
Job Information Line: 206-442-6240
Spokane Customer Service District
Spokane, WA
Job Information Line: 509-626-6896
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THE POSTAL SERVICE ASSESSMENT PROCESS
So far you have applied for a job with the Postal Service and probably have already
received your “Acknowledgement of Application” email. In it, you will find an explanation
of what happens next. Usually, what is required is both a proctored and non-proctored
assessment to move forward.
In your email, you will find your Candidate Identification Number. This is very
important because you will need it to track the progress of your application from this point
forward. At the very least, write this number down on a sheet of paper and keep it somewhere
safe. You might also consider copying and pasting it into an email and sending it to yourself
or saving it elsewhere on your computer.
From this point forward, you should consider creating a place where you can store all
of the important documents, letters, emails and other files that you will accumulate during the
postal service application process. In addition to your Candidate Identification Number, the
acknowledgement email you received from the postal service also will include an explanation
of how to set up your assessment account. If the position you have applied with the postal
service requires you to take Test 473E, you should also be receiving a second email from the
postal service entitled, “United States Postal Service Assessment Invitation”. In this email,
you will find the link you need to take the online – and non-proctored– part of your
assessment.
The Personal Characteristics and Experiences section of Test 473 is taken online. This
is the initial step of the Postal Service assessment process, even though it’s known as Part D.
It will take you about 90 minutes to complete this test. Once you successfully complete and
submit Part D of Test 473, the postal service will send you another email that includes
information about how to sign up and take the proctored portion of the assessment: Namely,
Parts A, B and C.
It’s important that you read this email carefully and follow the instructions exactly so
you are guaranteed a spot during the proctored portion of the test. From the time you receive
this email, you will only have a limited amount of time to complete the entire assessment
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process. How long this will be depends on the type of job that you applied for. Usually, for
any job that requires you to pass Test 473E, you will need to finish the entire process within
two weeks.
In this email, you also will receive information about you can get your Assessment
Information Package from the postal service. The information in this package is important,
but everything you need to pass both the non-proctored and proctored portions of the
assessment is already in your hands right now with this Guide.
Click on “Schedule Assessment” and scroll down to the bottom of the scheduling
page where you will find a box where you can input a zip code that is in the area where you
want to take the proctored assessment. You will receive directions on how to cancel or
reschedule your exam. It’s important to note that if you need to do this, it must be done at
least 24 hours before your scheduled assessment time. Also, make sure the new time you
reschedule for your assessment is within the allotted time frame.
Once our assessment is scheduled, the Postal Service will send you another email to
confirm the time and date of your assessment. This email also will include specific
information about what you are and aren’t allowed to bring with you to the exam.
For all Postal Service exams, candidates must provide a valid state or government-
issued identification card. You must present it to the proctor of the exam when you arrive at
the local testing centre. If you don’t currently have a driver’s license, a state ID, a military
identification card, a passport or other official documentation, you must get one before your
scheduled assessment date. And don’t forget to bring it with you or you won’t be able to take
the test.
While the sample tests you will find in this guide may or may not be in the exact
format as the official test you will take at the assessment centre, they are similar and provide
you with the skills, information, and familiarity you need to successfully pas Postal Test
473E.
Note:
A proctored exam means that you will be supervised by someone from the postal
service. You will need to take the exam during a pre-arranged time at a local testing centre.
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Before you are allowed to take the test, you will need to provide proof of identification and
sign in to verify that you were there on the time and date scheduled for your exam.
A non-proctored exam means that there won’t be any supervision while you take the
exam so you can take it anywhere you like, such as in your home, at school, in the library or
at work.
Usually, you will be required to create an account with the postal service first, then
complete the non-proctored assessment before you can schedule your proctored exam. Once
you have successfully completed the non-proctored portion of the assessment, you will make
arrangements to go to a local testing center at the time and date you scheduled. That’s when
you will take the proctored portion of the exam, either on a computer or using paper booklets
and answer sheets.
TEST TAKING SECRETS
Tests are an unavoidable part of life. From the time you are in grammar school,
through high school, college and even into the working world, most people are required to
take tests of one sort or another pretty much their entire lives.
Different kinds of tests require different preparation strategies. Good study habits and
note taking are also an important part of getting a good grade on any test. By following the
test taking strategies we are about to present you can successfully pass the Postal Service Test
473E.
DON’T PROCRASTINATE!
Procrastination is a habit – a deeply ingrained pattern of behavior. That means that
you won’t just break it overnight. Habits only stop being habits when you have persistently
stopped practicing them, so use as many approaches as possible to maximize your chances of
beating them.
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These general tips will help motivate you to get moving:
o Make up your own rewards. For example, promise yourself a snack at
lunchtime if you've completed a certain task. And make sure you notice how
good it feels to finish things!
o Ask someone else to check up on you. Peer pressure works! This principle is
widely recognized as a highly effective approach.
o Identify the unpleasant consequences of not preparing for the test and failing
(like having to wait 4 weeks to take it again).
You should set aside some time every day to prepare and study. The time you set
aside for studying should be as early as possible during your day. That’s when your brain is
most active and least tired. If you wait until the end of the day to study, you already will be
worn out and it will be difficult to remember everything you will need to pass the test. Earlier
in the day, your mind is rested and fresh, so the information can be read and absorbed more
easily.
DON’T PANIC!
If you feel a bit nervous, you need not worry as every student feels some sort of
butterflies about taking exams. The following tips should help you make the most of your
remaining revision time and keep those nerves under control.
o Approach the exam with confidence: view the exam as an opportunity to
show how much you've studied and to receive a reward for the studying
you've done
o Be prepared: learn your material thoroughly;
o Choose a comfortable location for taking the test with good lighting and
minimal distractions
o Avoid thinking you need to cram just before: You've prepared well
enough!
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o Strive for a relaxed state of concentration
o A program of exercise is said to sharpen the mind
o Eat right; avoid an empty or too-full stomach: Fresh fruits and vegetables
can reduce stress.
If you’re not in a positive state of mind, then it’s time to use positive thinking
affirmations to help get you there. If you’re continually challenged to think positively in the
first place, then these kind of affirmations are ideal for you because they work specifically on
shifting your general thought patterns and mental habits from a negative focus to a more
positive one.
Here are some excellent affirmations you can begin to use:
I am in control of my own thinking.
My mind is constantly in tuned with the positive.
My mind is bright, cheerful and enthusiastic.
My memory is great.
I am calm, confident and self-assured.
I always excel on tests.
All of my thoughts create healthiness within me.
My mind dwells only on thoughts that create harmony, balance and enthusiasm.
I am full of absolute assurance in the best possible outcome in everything I do.
I can do this! I will do this!
HAVE SUPREME SELF-CONFIDENCE!
Supreme self-confidence is having full trust and belief in your own abilities. Your
perception of yourself has an enormous impact on how others perceive you. Perception is
reality - the more self-confidence you have, the more likely it is you’ll ace the 473E Test.
When you work hard to succeed at something, it gives you an advantage over
everybody else. Think about some other things you are already good at. For example, you
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may be a good singer. If so, how do you feel when you head out onto a stage? Are you
nervous and self-conscious about your voice? No, you are confident and read to have fun.
Taking the postal exam follows the same premise. By studying this guide carefully,
you don’t have to be afraid or anxious because you already know that you are going to do
well and pass the test.
LET’S GET PHYSICAL!
Preparing for the postal exam should include physical as well as mental preparation.
The mind and body are linked, both physically and emotionally. When you are feeling strong
and healthy, your mind is clear and sharp. If you feel physically weak or sick, your mind
can’t perform optimally.
o Sleep well and get your normal amount of sleep (hopefully around 8 hours).
o Maintain your sleep schedule. If you normally sleep at midnight and wake up
at 8am, keep doing that. Don’t pull late night study sessions or all-nighters;
they will have a negative effect on your body.
o Maintain your exercise schedule. If your body is used to jogging every
morning, make sure it gets that jog.
o Maintain your eating habits. Don’t skip any meals and eat healthy
PATIENCE
Bell Ringer Concept to Remember: As you move through
the material, try to stay focused on the section you are
working on. Don’t read ahead or think too much about what comes next. Instead, read each
question carefully and respond as honestly as you can. Don’t try to outwit the test or second-
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guess yourself. While you will have the opportunity go back over the questions and make
sure you have answered them all, usually your first instincts are your best and most accurate.
Second-guessing yourself will only undermine your confidence.
The key to success in test taking – and in most walks of life, for that matter – is to
have confidence in yourself and your abilities AND PREPARE. Even if you were terrible at
taking tests in high school, don’t let that bother you. Instead, let that reside in the past and
look forward to a brighter future. Use affirmations to retrain your mind that you actually
enjoy taking tests and that you are very good at it. And remember that you have what it takes
to succeed!
PREPARATION FOR TEST 473E
The Postal Service is responsible for delivering billions of pieces of mail daily.
Because of this responsibility, it must ensure if employees can quickly and efficiently sort
mail to get it to the right recipients.
The Postal exam identifies applicants who are most capable to accomplish these tasks,
which is why passing the Postal Exam is so critical.
The exam consists of four parts:
• Part A: Address Checking
• Part B: Forms Completion
• Part C: Coding and Memory
• Part D: Inventory of Personal Characteristics and Experiences
PART A: ADDRESS CHECKING
The Address Checking portion tests your ability to check addresses for errors. It
includes 60 questions and you have 11 minutes to complete this portion.
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You will be given two addresses side by side. You must determine whether the
address and zip code are the same or not. You will be given four answers to choose from:
A. The address and the zip code are exactly the same
B. There is a difference in the address only
C. There is a difference in the zip code only
D. There is a difference in both the address and the zip code
Scoring for Part A: Address Checking
Your score for Part A: Address Checking is a combination of the number of answers
you got right minus one-third of a point for each answer that you got wrong (so its best not to
guess). You are not penalized for leaving questions blank.
For example, let’s say out of the 60 questions on Part A, you got 49 of them right, 6 of
them wrong, and you left 5 blank. Your score would be:
49 – 2 (or 5 X .333) = 47
Your score of 47 on Part A will then be added to the scores you received on the other
parts of the test to give you your final score.
PART B: FORMS COMPLETION
This section is designed to measure your ability to properly complete Postal Service
Forms, such as mailing receipts, certified mail receipts and postage due forms. There are five
different forms on Part B that you will answer questions about. For each of the forms, there
are 5 to 7 questions.
Some of the questions will ask about certain information that should be entered on the
forms while other questions will ask what types of entries are correct for particular fields
found on a form.
This part consists of 30 questions and you are given 15 minutes to complete it.
Scoring for Part B: Forms Completion
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On Part B: Forms Completion, you score is based only on the number of questions
you answered correctly. You are not penalized for leaving questions blank or incorrect
answers, so it makes sense to guess in this section if you don’t know the answer.
There are 30 questions in Part B, so if you get them all right you will get perfect score
of 30. If you get 24 questions right, but you got 2 wrong and left 4 blank, you would receive a
score of 24.
PART C: CODING AND MEMORY
You need to move fast through this section. You will be given 72 questions in total
and 13 minutes to complete it. The Postal Service (and most employers) value employees
that can accomplish tasks quickly and efficiently and that is the primary purpose of this
section.
Part C is broken into two sections: coding (36 questions) and memory (36 questions).
Both the coding and the memory part of the exam are designed to test your ability to perform
mail sorting tasks.
Part C: Coding and Memory Scoring
The scoring for Part C: Coding and Memory is very similar to the scoring for Part A.
You get 1 point for every answer you get right and are penalized one-third of a point for
every answer you get wrong (best not to guess). There is no deduction for answers you left
blank.
Part C has 72 questions, so let’s assume you answered 57 or them correctly and 9
incorrectly, and that you failed to answer 6 questions, leaving them blank. Your score would
be:
57 – 3 (or 9 X .333) = 54
PART D: INVENTORY OF PERSONAL CHARACTERISTICS AND EXPERIENCES
Have you ever taken a personality profile test before? It is essentially a personality
test that reveals many things about your:
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o Demeanor
o Behavior in a variety of circumstances
o Attitude
o Work ethic
o Personality
o Characteristics
o Life experiences
Answer these questions as honestly and quickly as you can. During the 90-minute,
self-administered exam, you will be asked to answer 236 questions. They are broken up into
two sections:
• Personal Characteristics (160 questions)
• Experience (70 questions)
Scoring for Part D: Personal Characteristics and Experience Test
While you do receive a score for Part D, it is more of an indicator of your personality
type, and this score is not added to the scores you get on the proctored portion of Postal Test
473E, Parts A, B and C. Your score on Part D helps the hiring managers to determine if you r
personality is a fit with the Postal Service, and for which positions.
How the Postal Service scores Part D is a closely held secret. Your best approach is to
simply be honest with your answers and to respond to the best of your ability. It doesn’t pay
to answer what you think the examiner wants you to say. Instead, your best bet is to simply
answer based on your own character and personality.
It’s worth noting that the sample tests presented in this Guide may or may not use the
same format as the actual test you will be taking at the testing center. But this Guide will give
you the knowledge and familiarity with the questions to help you succeed.
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The next pages provide Practice Exams for Parts A, B, C and D of Postal Test 473E.
These practice tests will allow you to become familiar with the type of questions you will be
asked during the actual exam. It’s a good idea to time yourself when you are taking these
practice tests so you can get used to completing each section within the allotted time.
At the end of this guide, we provide links to additional practice tests so that you can
get a good idea of how long each section will take for you to complete. Make sure you time
yourself on each practice test and keep track of both your scores and your times so you can
measure your progress.
After the Postal Exam has been completed
When you have completed Parts A, B and C of the proctored portion of Postal Test
473E, you will be allowed to leave. This is when the waiting game begins. Typically, it will
take between two and three weeks for the Postal Service to calculate the scores of all the
people who took the exam. After that period of time, you will receive a letter that indicates
your score.
If your score is 70 or higher, the profile you filled out earlier will automatically be
placed on the Federal Register of the post office that offered the exam. The latest information
that we have as of the writing of this Guide is that test scores cannot be transferred from
district to district, so make sure you are taking the proctored portion of the test in the postal
district where you want to work.
You are allowed to take the test at multiple postal locations, if you choose. In this
way, when you pass your profile will go on multiple Federal Registers and increase your
chances of getting an interview for a postal service job.
Once you have successfully passed all parts of Postal Test 473E, you can begin to go
to postal service job boards to find job openings that match your skills. Make sure to save the
letter that the Postal Service sent you with your test score. It includes a special code that you
will be required to provide every time you apply for a job with the postal service.
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PRACTICE TESTS
PART A: ADDRESS CHECKING
Here is one set of questions similar to what you will find on Part A: Address
Checking. We will give you 20 sets of addresses to check. Set your stopwatch so you can
time yourself. Check your smart phone or mobile device for a stopwatch if you don’t have
one handy.
Answer Key:
A. No Errors
B. Street Address Only
C. Zip Code Only
D. Both
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The correct answers for Questions 1- 20 were:
1. B 2. D 3. A 4. D 5. D 6. A 7. C 8. B 9. D 10. D 11. D 12. B 13. C 14. B 15. A 16. B
17. A 18. D 19. B 20. A
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PART B: FORMS COMPLETION
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PART C: CODING
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PART D: INVENTORY OF PERSONAL CHARACTERISTICS
SAMPLE QUESTIONS
Generally, the Part D exam has three types of questions. The first are known as the
“Agree/Disagree” questions. In these questions, you will be asked to choose from four
possible answers. Usually, these will be:
A. Strongly Agree
B. Agree
C. Disagree
D. Strongly Disagree
Choose your answer carefully and try to be as honest as possible. Often, the same
question will be asked in a number of different ways on the same test, so if you try to fool
the test or over-think your answer, it could affect your final results.
Sample questions you might find include:
I enjoy working alone on projects
A. Strongly Agree
B. Agree
C. Disagree
D. Strongly Disagree
I like to finish one job before starting on the next one
A. Strongly Agree
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B. Agree
C. Disagree
D. Strongly Disagree
I frequently have trouble getting along with other employees
A. Strongly Agree
B. Agree
C. Disagree
D. Strongly Disagree
It’s important that other people understand my point of view.
A. Strongly Agree
B. Agree
C. Disagree
D. Strongly Disagree
It’s sometimes difficult for me to finish my work on time
A. Strongly Agree
B. Agree
C. Disagree
D. Strongly Disagree
Choose the answer that best describes how much you either agree or disagree with
each statement. Keep in mind that your first gut reaction is usually the most accurate. Try
not to overthink the questions or tell the test what you think it wants to hear. Not only will
it take you too long to make it through the test, but your answers won’t give an accurate
impression of the type of person you really are, and can find the right position for you.
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FREQUENCY QUESTIONS
Another type of question you probably will find on Part D is known as “frequency
questions”. This asks you how often you do or don’t do certain things. Most of the
questions will offer these choices:
A. Very Often
B. Often
C. Sometimes
D. Never
Here is an example of a frequency questions:
I get mad if I have to work overtime.
A. Very Often
B. Often
C. Sometimes
D. Never
You may notice that the same question is asked again and again with small changes
or phrased differently. For example, the sample frequency question listed above might
appear later this way:
Working overtime complicates my daily schedule
A. Very Often
B. Often
C. Sometimes
D. Never
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I keep repeating the same mistakes
A. Very Often
B. Often
C. Sometimes
D. Never
I usually think about the consequences of my actions before acting
A. Very Often
B. Often
C. Sometimes
D. Never
I consistently put the needs of other people first.
A. Very Often
B. Often
C. Sometimes
D. Never
I get easily distracted and have trouble staying focused on my work
A. Very Often
B. Often
C. Sometimes
D. Never
MULTIPLE CHOICE QUESTIONS
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The third type of question you will find on Part D relates to your previous work
experience. These questions give you several different answers and ask you to choose the
best one that describes your own personal experience on the jobs you have worked.
Here are some sample multiple choice questions you might see during this section
of the test:
What types of tasks to you like best?
E. Repetitive tasks
F. Tasks that let me sit or stand for long periods
G. Jobs that involve making decisions
H. I would not enjoy any of the jobs listed in A,B or C
I. Unsure
How would you describe the type of supervisor you would like to work for?
A. Someone who is always around
B. Someone who gives you a lot of freedom to do your job
C. Someone who isn’t that strict about the rules
D. Someone who likes to socialize with their employees
E. Unsure
What kind of work environment do you like best?
A. Very quiet with no distractions
B. Very noisy with lots going on all the time
C. A combination of busy and quiet
D. I don’t care as long as it is the same work environment every day
E. Unsure
What types of problems do you find it easiest to solve?
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A. Simple and straightforward
B. Complicated or complex
C. I excel at solving all kinds of problems
D. Problems where I can work with a team to come up with the solution
E. Unsure
Do you plan on continuing your education in the future?
A. Yes, if I can find the time and the money
B. Absolutely, because education is a priority for me
C. Possibly. It depends on what the future holds for me
D. Not likely. I’m too busy to think about school right now.
E. Unsure
DIFFERENT PERSONALITY TYPES
Everybody is different. So everybody has a different personality. A lot of research
has been done to try and create distinct personality “labels” that people can be fit into.
There are many systems that can be used to discover a person’s personality type. One of of
the most famous is called the Briggs and Myers test, after its creators Katherine Briggs and
her daughter Isabel Myers. The Briggs/Myers test is based on the work of psychologist
Carl Jung.
This particular personality test includes 16 different personality tests. While the test
was first created more than 50 years ago, it still closely resembles modern personality
science. And the Briggs/Myers test is still used by many companies today to help identify
people’s best and worst character traits.
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There are a lot of places you can go online where you can take this test for free. If
you think you might have specific personality flaw that could be exposed by the Part D
exam, you might consider taking the Briggs/Myers Test online here.
For example, if you take the test and learn that you are prone to fits of temper or
selfishness, then you could work on those areas in order to improve moving forward. Even
if you don’t get a particular job, it’s always worthwhile to try and improve your personality
and character.
Because Test 473E- Part D is taken online, you can go through it at your leisure.
Although you will only have 90 minutes to complete this portion of the postal exam that
should be more than enough time for you to finish with plenty of time to go back over your
answers if you wish. Take a few brief breaks so that you can close your eyes and clear your
thoughts. Relax and try not to get anxious, upset or nervous. Remain calm and focused and
you will be fine.
Take your time and read each answer carefully. Many of the questions are phrased
in such a way that they ask about your preferences. For example, they might use phrases
like: “What do you like the least” or “What do you dislike the most”. Answering these
questions can be tricky, so make sure you understand exactly what is being asked before
answering honestly.
Even though the 236 questions in the Part D exam may sound like a lot, most will
only take you a few moments to answer and there are no problems to work out to slow you
down. When you have completed your test and submitted your answers, you will receive
an email from the postal service indicating whether or not you are eligible to move
forward to the next step in the assessment process. In order to qualify to take the remaining
parts of Test 473E, you must receive an acceptable score on Part D.
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THE INTERVIEW PROCESS
Learn How to Interview Successfully
Passing Test 473E is only half the battle to winning a high-paying postal service job.
You also will need to impress the hiring manager who conducts your face-to-face interview.
But don’t worry. We’re going to provide you with the exact detailed information you will
need to breeze through the interview process, including such vital information as how to
dress, the importance of body language and how to make eye contact effectively. From the
moment you first shake hands with the hiring manager to the time your interview is
completed, you will be comfortable with every aspect of the interview process and be ready
to “wow” them with your answers and demeanour.
Even if you haven’t always been the ideal student, you will find Postal Exam Success
a helpful, useful learning tool that teaches you everything you need to know in order to get a
high-paying postal service job. We use a common sense approach in order to help you learn
the information in a way that anybody can understand..
For example, in this guide you will find specific examples of Test 473E and numerous
mock-up tests so you can measure your retention and understanding of the material. The
purpose of this guide is to provide you with a thorough resources that is easy to understand
and comprehensive in its scope. You will be taught each topic one at a time, then given the
opportunity to practice what you have learned so that you can master the material completely.
That way, you can work at your own pace and never fall behind.
The job interview is usually a two-way discussion between you and a prospective
employer. The interviewer is attempting to determine whether you have what the Postal
Service needs, and you are attempting to determine if you would accept the job if offered.
Both of you will be trying to get as much information as possible in order to make those
decisions.
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The interview that you are most likely to face is a structured interview with a
traditional format. It usually consists of three phases. The introductory phase covers the
greeting, small talk and an overview of which areas will be discussed during the interview.
The middle phase is a question-and-answer period. The interviewer asks most of the
questions, but you are given an opportunity to ask questions as well. The closing phase gives
you an opportunity to ask any final questions you might have, cover any important points that
haven't been discussed and get information about the next step in the process.
In a structured interview, the interviewer explores certain predetermined areas using
questions which have been written in advance. The interviewer has a written description of
the experience, skills and personality traits of an "ideal" candidate. Your experience and skills
are compared to specific job tasks. This type of interview is very common and most
traditional interviews are based on this format.
The Postal Service hires the best qualified candidate for the position with the abilities
and talents they need. The interview is where they make that final hiring decision and you
must be prepared. It is up to you to demonstrate at the interview that you are the person they
want. Most don't prepare for an interview and that is a mistake.
Prepare in advance. The better prepared you are, the less anxious you will be and the
greater your chances for success.
• Role Play. Find someone to role play the interview with you. This person should be
someone with whom you feel comfortable and with whom you can discuss your
weaknesses freely. The person should be objective and knowledgeable, perhaps a
business associate.
• Use a mirror or video camera when you role play to see what kind of image you project
Research the Postal Service. The more you know about the Postal Service and the job
you are applying for, the better you will do on the interview. Get as much information as you
can before the interview.
You only get one chance to make a good first impression, so make sure you do a good
job during your personal interview. Dress for success by wearing a clean, pressed suit with a
dress shirt and tie (if you are a man), or a smart, sharp and pressed pants suit (if you are a
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woman). Black is always stylish and looks especially nice with a starched white shirt or
blouse.
Your personal interview probably will be held in a small office or cubicle, so if you
have body odour or an offensive smell, it will be obvious to the person doing the interview.
Take a shower and wear deodorant. Don’t wear too much cologne or perfume. Remember: A
little goes a long way.
Arrive early at the interview. Plan to arrive 10 to 15 minutes early. Give yourself time
to find a restroom so you can check your appearance.
POSSIBLE INTERVIEW QUESTIONS
There are certain types of questions that are typical of all interviews and they are based
on the following categories:
• Qualifications
• Behavior
• Technical aspects
These three areas need to be looked into thoroughly before appearing for an interview.
Qualification questions may include:
What are your career plans?
Where do you see yourself in 5 years?
Why are you pursuing this field?
Behavioral questions might include delving into a candidate’s:
■ Communication skills
■ Initiative
■ Leadership qualities
■ Planning and organization
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Technical questions will be more job-focused. These may include case questions where
you may be presented with scenarios, involving complex problems.
Postal Service Interview questions are important but how you answer them is even
more so. When you are presented with a particularly difficult question, take a moment to
think and reflect on it. Ask yourself, “What is the interviewer really hoping to find out about
me?”
While you won’t know the exact questions the interviewer will ask you during your
personal interview, there are a few general areas that are likely to come up. Here are the most
common:
Tell me a suggestion you have made that was implemented in this postal field?
It's important here to focus on the word "implemented." There's nothing wrong with
having a thousand great ideas, but if the only place they live is on your notepad what's the
point? Better still, you need a good ending. If your previous company took your advice and
ended up going bankrupt, that's not such a great example either. Be prepared with a story
about an idea of yours that was taken from idea to implementation, and considered
successful.
What is your greatest weakness?
This is a challenging question -- as if you have no weaknesses you are obviously lying!
Be realistic and mention a small work related flaw. Many people will suggest answering this
using a positive trait disguised as a flaw such as "I'm a perfectionist" or "I expect others to be
as committed as I am." I would advocate a certain degree of honesty and list a true weakness.
Emphasize what you've done to overcome it and improve. This question is all about how you
perceive and evaluate yourself.
What challenges are you looking for in this position?
A typical interview question to determine what you are looking for in next job and
whether you would be a good fit for the position being hired for. The best way to answer
questions about the challenges you are seeking is to discuss how you would like to be able to
effectively utilize your skills and experience if you were hired for the job. You can also
mention that you are motivated by challenges, have the ability to effectively meet challenges,
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and have the flexibility and skills necessary to handle a challenging job. You can continue by
describing specific examples of challenges you have met and goals you have achieved in the
past.
Where Do You See Yourself in 5 Years?
This is a potentially dangerous question. You don’t want to come off as too ambitious
by saying something like, “I want to be the Postmaster” but you want to give the impression
that have ambition. A good answer might be something like, “I would like to work very hard,
impress my supervisors and hopefully move into a job where I would be given more
responsibility. But I’m also committed to the team and want to do whatever it takes to make
our department run smoothly and be the best it possibly can be.”
Why should we hire you?
This is the part where you link your skills, experience, education and your personality
to the job itself. This is why you need to be utterly familiar with the job description as well as
the company culture. Remember though, it’s best to back them up with actual examples of
say, how you are a good team player. It is possible that you may not have as much skills,
experience or qualifications as the other candidates. What then, will set you apart from the
rest? Energy and passion might. People are attracted to someone who is charismatic, who
show immense amount of energy when they talk, and who love what it is that they do. As you
explain your compatibility with the job, be sure to portray yourself as that motivated,
confident and energetic person.
Professional applicants and applicants for positions that do not require entrance exams
should have extra copies of their resume or application available to take on the interview. The
interviewer may ask you for extra copies. Make sure you bring along the same version of
your resume or application that you originally provided. You can also refer to your resume to
complete applications that ask for job history information (i.e., dates of employment, names
of former employers and their telephone numbers, job responsibilities and accomplishments.)
During the interview don’t make negative comments about anyone or anything, including
former employers.
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It is important to assess the interview shortly after it is concluded. Following your
interview you should:
• Write down the name, phone number, e-mail address, and title (be sure the spelling is
correct) of the interviewer.
• Review what the job entails and record what the next step will be.
• Note your reactions to the interview; include what went well and what went poorly.
• Assess what you learned from the experience and how you can improve your
performance in future interviews.
• Follow-up with a phone call if you haven't heard anything after several weeks.
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FINAL THOUGHTS
Congratulations, you’ve come to the end of this Guide. As you can tell from it, getting
a postal service job isn’t that easy. But it’s worth the effort of studying for and passing the
Postal Test 473E when you think of all the great benefits you get when you work for the
postal service. You can improve the quality of life for you and your family. You can save and
plan for the future. And you can be confident that your job is going to be there no matter
what.
Don’t forget that after you finish applying for a position with the postal service, the
clock starts ticking and you will have just 14 days to complete all parts of Postal Test 473E.
That means you must be absolutely confident that you are prepared to complete and pass the
test within that time frame. If you aren’t, you probably will want to wait until you are ready
before hitting the “go” button.
Final Tips for Success
➢ When taking the practice tests, don’t forget to record your times so you can tell when
you are improving.
➢ Create a file that you can use to keep all important documents in one place.
➢ On the day of the supervised portion of Postal Test 473E, make sure you are prepared
and relaxed. Dress comfortably, but be presentable.
➢ When it’s time to take the test, turn off all mobile devices so you can focus
completely. Listen to what the proctor is telling you and follow all instructions
thoroughly.
➢ Try and allow some time at the end to review what you’ve written and correct any
mistakes.
➢ After you score 70 or higher on Postal Exam 473E, you can apply for jobs anytime
and anywhere you like. Think outside the box.
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➢ If you don’t get the first job you apply for, keep trying. Postal service jobs are
competitive for a reason: They are worth fighting for. Try to use every setback as a
learning experience so you can find ways to do better next time.
➢ Most importantly, keep upbeat and positive throughout the process. If you truly want
a postal service job and are willing to take whatever steps are necessary to achieve
your goal … eventually you will get there!
Best wishes and Blessings!
And, as a final word, here is a special invitation:
BEN’S MONEY NEWSLETTER
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box Upgrade for $3 per month for the “Ben’s
Money” Email membership. If you didn’t, this is your second chance. Visit
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search secrets, getting ahead, making multiple forms of cash flow, and much more!
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APPENDIX – POSTAL SERVICE HOTLINE NUMBERS
Here are the phone numbers of the Postal Service hotlines in each state where you can inquire
about job openings. While these numbers may change, at the time this guide was prepared
they were all up to date.
Alabama
Birmingham: 205-521-0214
Mobile: 251-694-5921
Montgomery: 334-244-7551
Alaska
None
Arizona
Phoenix: 602-223-3624
Tucson: 520-388-5191
Arkansas
501-945-6665
California
Anaheim: 714-662-6375
Bakersfield: 661-392-6261
Fresno: 559-497 7636
Los Angeles: 323-586-1351
Oakland: 510-251-3040 Redding: 530-223-7571
Sacramento: 916-373-8448
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San Bernardino-Riverside: 909-335-4339
San Diego: 858-674-0577
San Francisco: 415-550-5534
San Jose: 408-437-6986
San Luis Obispo, Santa Barbara, Ventura: 805-278-7668
Santa Ana: 626-855-6339
Stockton, Modesto: 209-983-6490
Van Nuys: 661-775-7014
Colorado
Colorado Springs: 719-570-5316
Denver Metro area: 217-788-7437
Connecticut
860-524-6120
Delaware
856-933-4314
District of Columbia
301-324-5837
Florida
Jacksonville: 904-359-2737
Miami: 888-725-7295
Indiana
317-870-8500
Iowa
515-251-2061
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Kansas
Topeka: 785-295-9164
Wichita: 316-946-4596
Kentucky
502-454-1625 and 877-482-3238
Louisiana
888-421-4887
Maine
207-941-2064 and 207-828-8520
Maryland
410-347-4320
Massachusetts
Boston: 617-654-5569
Springfield: 413-731-0425
Other Areas: 978-664-7665
Michigan
Detroit: 888-442-5361
Royal Oak: 248-546-7104
Minnesota
877-293-3364
Western Region: 888-725-7854
Mississippi
228-831-5438 and 601-351-7099
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Missouri
Gateway District-314-436-3855
Kansas City: 888-421-4887
Montana
406-657-5763
Nebraska
402-473-1669 and 402-348-2523
Nevada
Las Vegas and Southern Nevada: 702-361-9564
Reno and Northern Nevada: 775-788-0656
New Hampshire
603-644-4065 and 603-644-4065
New Jersey
Bellmawr: 856-933-4314
Elizabeth, Newark: 908-820-8450 and 866-665-3562
New Brunswick, Edison: 732-819-4334
New Mexico
505-346-8780
New York
Albany: 518-452-2445
Buffalo: 716-846-2478
Long Island: 631-582-7530
New York City: 212-330-3633 and 718-529-7000
Syracuse: 315-452-3616
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White Plains: 914-697-5400
North Carolina
Charlotte: 704-393-4490
Fayetteville: 910-486-2321
Raleigh, Durham, Greensboro: 866-839-7826
North Dakota
888-725-7854
Ohio
Akron, Canton: 330-996-9530
Cincinnati: 513-684-5449
Cleveland: 216-443-4210
Columbus: 614-469-4356
Dayton: 937-227-1146
Oklahoma
405-553-6159
Oregon
Eugene: 541-341-3625
Portland: 503-294-2270
Pennsylvania
Harrisburg: 717-257-2191 (includes central region)
Philadelphia: 215-895-8830
Pittsburgh: 412-359-7516
Rhode Island
None
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South Carolina
Columbia: 803-926-6400
Greenville: 864-282-8374
South Dakota
888-725-7854
Tennessee
Chattanooga: 423-499-8348
Knoxville: 865-558-4540
Memphis: 901-521-2550
Nashville: 615-885-9190
Texas
Corpus Christi: 361-886-2281
Dallas: 214-760-4531
Fort Worth: 817-317-3366
Houston: 713-226-3872
San Antonio, Laredo: 210-368-8400
Utah
801-974-2209
Vermont
None
Virginia
Merrifield – Northern region: 703-698-6561
Norfolk: 757-629-2225
Richmond: 804-775-6290
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Washington Seattle: 206-442-6240
Spokane and Eastern region: 509-626-6896
Tacoma: 253-471-6148
West Virginia: 304-561-1266
Wisconsin
Green Bay: 920-498-3831
Madison: 608-246-1268 (includes south & central regions)
Milwaukee: 414-287-1835
Wyoming
877-482-3238 (includes northern Colorado)
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