Post Office - Aadhar English Book Final

A HANDBOOK ONAADHAAR ENROLMENT AND UPDATION

India Post

A practical guide to all queries related to Aadhaar(updated till 31-03-2021)

Chief Postmaster GeneralKarnataka Circle, Bengaluru - 560 001

How to

Enrol for

new Aadhaar /

Obtain a new

Aadhaar card /

Number?

How to

Correct or Update

Name /

Address /

Date of Birth

in Aadhaar?

What is the

difference

between

Aadhaar linking

and seeding?

How to update

biometric data

in Aadhaar?

FAQ on Aadhaar

and

model filled forms

How to update

E-mail address

and

mobile number

in Aadhaar?

How Aadhaar

enabled payment

system works?

& : 080-2225 8832 / 2239 2670 CPMGKARNATAKA : [email protected]*

Published by

A HANDBOOK ON

AADHAAR ENROLMENT AND UPDATION

(A practical guide to all queries related to Aadhaar)

First EditionEdited and Compiled by

Mangaluru Postal Division, Mangaluru - 575 002South Karnataka Region, Karnataka Circle.

A HANDBOOK ON AADHAAR ENROLMENT AND UPDATION

iApril 2021

DISCLAIMER

Though all possible care has been taken to ensure accuracy and consistency, in the event of a conflict

between this handbook and UIDAI orders/instructions on the subject, the latter will prevail.

Any information given herein cannot be cited in any dispute or litigation, nor is it a substitute for a

legal interpretation/evidence. The user will solely be responsible for any consequence of the decision

taken on the basis of information contained in this handbook.

Any request for clarification/redressal of grievances etc., should be taken up with the concerned

authority.


iiApril 2021

iii

Message

Aadhaar has become an important document for every citizen to have, to get host of services

ranging from Income Tax filing to various Government schemes. I dedicate this book to all my staff

who stand-up to serve the citizens over the past sixteen decades. This is a Hand Book with tips on

Aadhaar Facilities viz. enrolment and various updations and procedures useful for post office staff

in providing Aadhaar Services to the members of the public. The book is very comprehensive and the

author has elaborated the concepts by showcasing the difference between Aadhaar seeding and

Aadhaar linking of bank accounts.

The publication of this book is more relevant today, with a gamut of services provided by the post

offices. There are 13,352 Aadhaar Enrolment & Updation Centres in the Post Offices in India. Post

Office staff need to qualify in the Aadhaar Examination and undergo training to be eligible to become

an Aadhaar Operator. Expertise in operation is required at Aadhaar Centres of Department of Post

as well for quick services. While providing various postal services and Aadhaar being one of the

services which is sensitive and a responsible post office service, this is where this book is

particularly relevant, since it addresses all the questions one may raise about various Aadhaar

related services. To facilitate easy access to Aadhaar services, it was necessary to have a handy book

containing the essence of the relevant Aadhaar procedures. Such a compilation I believe, will

promote efficient and speedy Aadhaar service.

This Hank Book has been designed to help you acquire skills relating to Aadhaar as it will enable

you to extend services to the people with ease and comfort. Whether you work short term as an

Aadhaar Operator or long term as a Postmaster, there are immense benefits from reading this book

and by putting into effect the guidance it contains. The Hand-Book contains filled-in model

applications and Frequently Asked Questions in a Q&A format. I believe that public can also get a

clear knowledge on Aadhaar related services so that it will reduce multiple visits to Aadhaar Centres

to get any service.

I would like to congratulate the efforts of Sri. Shriharsha N., Sr. Supdt. of Post Offices, Mangaluru

Division who has painstakingly compiled this handbook and to the leadership in Karnataka Circle

for providing a fertile climate for such initiatives.

(Pradipta Kumar Bisoi)

mÉëSÏmiÉ MÑüqÉÉU ÌoÉzÉÉåD

Pradipta Kumar BisoixÉÍcÉuÉ / Secretary

QûÉMü ÌuÉpÉÉaÉ / Department of Posts

xÉÇcÉÉU qÉÇ§ÉÉsÉrÉ / Ministry of Communications

pÉÉUiÉ xÉUMüÉU / Government of India

QûÉMü pÉuÉlÉ, xÉÇxÉS qÉÉaÉï, lÉD ÌSssÉÏ - 110001 Dak Bhawan, Sansad Marg, New Delhi - 110001

& : (+91-11) 2309 6060, : (+91-11) 2309 6077, : [email protected], : www.indiapost.gov.in*

April 2021


ivApril 2021

Preface

Aadhaar has become an integral part of our life. All of us are aware of Aadhaar. But, what is not

known is the dimension of concepts involved in it. A lot of difficulties are being faced by the common

man in the process of obtaining his Aadhaar and making corrections in it due to lack of understanding

of the concepts involved in it. The kind of queries raised by public at Post Office Aadhaar Enrolment

and Updation Centers and experiences narrated by them regarding multiple visits they had to make

to various Aadhaar centers for getting required corrections done in Aadhaar, due to lack of awareness

on various measures taken by UIDAI for enabling any resident/non-resident to enrol/update

Aadhaar in an easy manner, are the main trigger for preparing this handbook. This is a carefully

documented handbook on Aadhaar, addressing various issues faced by the ordinary residents and

aiming to eliminate most of the inconveniences which they encounter while trying to avail benefits of

Government schemes.

All organisations, particularly Government organisations, are understandably very busy

managing the work allocated to them. Department of Posts is no exception to this. In the course of this

daily grind, it is difficult to find time to look exclusively on various issues involved in Aadhaar from

the resident's or service seeker's point of view. However, if difficulties faced by the resident are to be

minimised, both service seeker and operator, who are entrusted to provide various services at

Aadhaar centers, should be familiar with all the concepts/issues related to Aadhaar. To assist this,

documentation covering various aspects related to Aadhaar is found absolutely essential.

The preparation of this Handbook, spread over several months on account of pressure of routine

work, has been a journey of introspection and self-discovery for all of us involved in this unique and

exciting project. All the officials and staff members associated with preparation of this Handbook have

really looked within and taken time off to look at the processes from the outside in order to prepare the

document, in the minutest of details, different aspects and dimensions of every process.

I would, in particular, like to put on record my deep and abiding appreciation to the whole-hearted

commitment of Smt. Seema Kini, Office Assistant, Divisional Office, Mangaluru Postal Division to this

project. Without her faith in the outcome of this project, it would have been a non-starter. She has

been by far the key contributor to the text of the Handbook. My thanks are also due to all other main

contributors to the Handbook, namely, Smt. Poornima Pai, Office Assistant, Divisional Office,

Mangaluru Postal Division in preparing article on Grievance Redressal System Structure related to

Postal Services in Karnataka, which was not a part of the original scheme of the Handbook. I also

thank Sri. Shrinath N.B., Assistant Superintendent of Posts (Headquarters), Mangaluru Postal

Division for the excellent job of developing the material and providing valuable inputs, Sri. Susheel

Kumar, Asst. Manager, UIDAI, RO, Bangalore in providing timely clarification on various issues. I also

thank Sri. Suhas M., Vega Graphics for beautifully designing the booklet.

All have worked for this book beyond the call of normal duty. I am also grateful to the System

Administrators, Mangaluru and all other officers and staff members of Mangaluru Postal Division,

who have contributed in different ways for the preparation of this Handbook.

I am extremely elated and express my sincere gratitude to the Respected Secretary Sir,

Sri. Pradipta Kumar Bisoi, IPoS for releasing this 'Handbook on Aadhaar'. I am also grateful to

Respected CPMG Madam, Karnataka Circle, Smt. Sharda Sampath, IPoS, Respected PMG Sir,


vApril 2021


vi

S.K Region, Sri. D S V R Murthy, IPoS, Respected DPS Sir, S. K Region, Sri. M B Gajbhiye, IPoS,

Respected DPS (HQ) Sir, Karnataka Circle, Sri. K. Raveendran, IPoS who have greatly appreciated and

encouraged for the preparation of this document. I am sure, this Handbook will serve as a beacon light

for crores of residents in resolving their Aadhaar related issues easily and with minimum efforts

through proper understanding of concepts involved. I also welcome any initiative to translate this

work to various regional languages of India to ensure the aspects mentioned here reach every Indian. I

look forward to receive valuable suggestions for further improvement of this initiative.

Shriharsha N, IPoS

Senior Superintendent of Post Offices,

Mangaluru Postal Division,

Mangaluru - 575 002.

April 2021

Sl. Contents PageNo No

1. Introduction 1

1.1 Aadhaar services 1

2 Aadhaar Enrolment 2

2.1 Document based Enrolment 3

2.2 Head of Family based Enrolment 4

a. Children below 5 years of age 4

b. Children above 5 years of age 5

2.3 Introducer based Enrolment 5

2.4 Enrolment of residents with biometric exceptions(Physically Disabled) 6

2.5 Special Instructions relating to Aadhaar Enrolment 6

3 Correction /Updation of Name in Aadhaar 6

3.1 Special instructions relating to correction / Updation of Name in Aadhaar 7

4 Correction/Updation of address in Aadhaar 7

4.1 Special instructions relating to correction / Updation of address in Aadhaar 7

4.2 Facility to update address in Aadhaar Online 8

4.3 Updating 'Care of Field'(C/o) in Aadhaar address 8

5 Correction /Updation of Date of Birth in Aadhaar 9

5.1 Special instructions relating to correction of Date of Birth in Aadhaar 9

6 Biometric Updation in Aadhaar 9

7 Gender Correction in Aadhaar 10

8 Updation/Correction of Mobile number/email in Aadhaar 10

9 Charges/Fees for Aadhaar Enrolment and Updation 11

10 Frequently asked questions(FAQs) 12

11 Bibliography 30

12 Annexure

(1) Application form for Aadhaar Enrolment and Updation 31

(2) List of valid documents for correction / Updation of Name in Aadhaar 33

(3) Standard Certificate format 34

(3 a) Instruction for filling up Standard Certificate 35

(4) List of valid documents for correction / Updation of Address in Aadhaar 37

(5) List of valid documents for correction of Date of Birth in Aadhaar 38


(6) List of documents approved by UIDAI as Proof of Relationship 39

Model filled in applications

(a) for New Enrolment(below 5 years of age) 40

(b) for New Enrolment(above 5 years of age) 41

(c) for Name correction / Updation 42

(d) for Address correction / Updation 43

(e) for Date of Birth correction / Updation 44

(f) for Biometric Updation 45

(g) for Gender correction 46

(f) for e-Mail ID updation / correction 47

(g) for Mobile number updation / correction 48

13 Aadhaar Enabled Schemes 49

Aadhaar Seeding

Aadhaar Linking

AEPS Enabling

14 Application format for availing Aadhaar Seeding facility to Post Office Savings Account 54

15 Grievance Redressal System of Postal Service in Karnataka 57

Table of Contents

viiApril 2021

Introduction

Aadhaar is a 12-digit unique identification number issued by the Unique Identification Authority of India

(UIDAI) to the residents and non residents of India. Aadhaar is a proof of identity. It does not confer any right of

citizenship or domicile in respect of an Aadhaar number holder. It cannot be used to profile people based on

caste, religion, income, health and geography. Aadhaar uses demographic information i.e., name, date of birth,

gender and address as well as biometric information i.e., photograph of the face, fingerprints and iris to identify

a resident. In addition, the residents have an option of linking their mobile number and email ID to their

Aadhaar number.

But there are a lot of confusion among the general public regarding obtaining of Aadhaar card/number i.e.,

How to enrol for Aadhaar? How to correct name, address and date of birth in Aadhaar? How many times

corrections can be done in Aadhaar? Which application needs to be filled? What are the required documents?

Likewise hundreds of questions popping up in the minds of public. Through this Aadhaar handbook, effort is

being made to provide answers to most of the queries of the general public related to Aadhaar. This is an effort

made by Karnataka Postal Circle for the information of the general public. Karnataka Circle is providing

Aadhaar services through 873 Post offices spread across Karnataka.

Though maximum efforts have been made to cover most of the aspects/queries related to Aadhaar, this

handbook is neither an exhaustive compendium in all aspects nor a substitute reference for the various

provisions of Aadhaar (Enrolment & Update Regulations), 2016 and the Aadhaar (Targeted Delivery of

Financial and Other Subsidies, Benefits and Services) Act, 2016 (Aadhaar Act). One should, therefore,

wherever necessary, refer to those provisions of the regulations and the Aadhaar Act, 2016 or Aadhaar

handbook for residents issued by UIDAI. This is only an attempt to help public to understand Aadhaar better.

1.1. Types of Aadhaar Enrolment/Updation services available for resident:

There are totally 7 types of Aadhaar services required by any resident.

a. New Aadhaar Enrolment

b. Name correction / Updation

c. Address correction / Updation

d. Date of Birth correction / Updation

e. Biometric Updation (Iris, Finger print and photo)

f. Gender correction

g. Mobile number/e-Mail updation/correction

There are no separate application forms for each of the above mentioned Aadhaar services. Instead there is only

one common application form and residents have to fill up only relevant columns of the application form for the

required services. The application form prescribed by UIDAI has been given in Annexure 1. While visiting

Aadhaar Enrolment and Updation centre for availing any type of service, the resident has to fill up/tick only

relevant check boxes provided under Sl. No. 2.1 in the application form. However for (a) New Aadhaar enrolment

i.e, residents who do not possess Aadhaar card/number have to leave this 2.1 column of the application form

blank. (b)For name correction, only Name and Aadhaar number needs to be filled and tick the checkbox next to

'Name' in column 2.1 of the application. (c). For address correction, only Name, Aadhaar number and address

needs to be filled and tick the checkbox next to 'Address' in column 2.1 of the application form (d). For Date of

birth correction, only Name, Aadhaar number and Date of birth needs to be filled and tick the check box next to

'Date of Birth' in column 2.1 of the application. (e). For biometric updation, only Name and Aadhaar number


1April 2021

needs to be filled and tick the check box next to 'Biometric Update' in column 2.1 of the application form. (g)For

mobile number correction or updation, only Name, Aadhaar number and Mobile number needs to be filled and

tick the checkbox next to 'Mobile' in column 2.1 of the application. Similarly for Email id correction or adding

new Email id tick the checkbox next to 'Mobile' in column 2.1 of the application. Model filled forms for various

types of services are given in Annexure 7 to 15. More than one type of corrections/updations can also be done

at a time in a single visit. This application form may be downloaded from website-'www.uidai.gov.in' or can be

obtained at any Aadhaar Enrolment and Updation centre free of cost.

2. How to enrol for New Aadhaar /obtain a new Aadhaar card/number?

Any resident of India or NRI, of any age group (from a new born baby to resident of any age) can enrol for

Aadhaar. For the purpose of New Aadhaar enrolment, UIDAI has categorised all those seeking new Aadhaar

into 3 groups and specified mechanism for enrolment for each group.

I. Those having documents in support of

a) Name (Referred as Poof of Identity (POI))

b) Address (Referred as Proof of Address (POA))

c) Date of Birth (Referred as DOB)

For this category UIDAI has prescribed Document based enrolment .To enrol for New Aadhaar, those

falling in this category need to visit an Aadhaar Enrolment Centre, fill the application form and

produce documents mentioned above along with application form.

II. Those who do not have any documentary proof exclusively in their name but they have some document

to prove relationship with someone having Aadhaar number. Document to prove relationship is called

Proof of Relationship (POR) document and mechanism prescribed by UIDAI for this category is called

Head of Family based enrolment. To enrol for New Aadhaar, those falling in this category need to visit

an Aadhaar Enrolment Centre along with the family member who has been already issued with

Aadhaar number (Mother, Father, Grandfather, Grandmother or guardian etc), fill the application

form and produce only Proof of Relationship document which proves relationship of the Aadhaar

applicant with the person accompanying with him/her(Head of family) along with application form.

III. Those who neither have any documentary proof in their name nor any document to prove their

relationship with their Head of the Family who has been issued with Aadhaar number. For this

category of Aadhaar seekers, UIDAI has prescribed introducer based enrolment. Majority of the

residents fall into first two categories above and only minute number of Aadhaar seekers fall into this

category. To enrol for New Aadhaar, those falling in this category need to visit an Aadhaar Enrolment

Centre along with the 'Introducer' (UIDAI has defined who can act as Introducers) , fill the application

form and get enrolment done.

No separate documents are required for updating mobile number, email address and gender in the Aadhaar for

all the three categories above. It is not possible to Enrol for new Aadhaar in online mode without visiting

Aadhaar enrolment centre. One has to carry original documents to Aadhaar centre. These will be scanned and

returned to applicant.

The enrolment procedure involves capturing biometrics which is unique to each individual- impressions of 10

fingers, iris and photo of the applicant for all those who are above 5 years of age. For children below the age of 5,

only photo is captured. Exception handling procedure has also been provided to take care of generation of

Aadhaar number for physically disabled who have missing fingers, iris etc.


2April 2021

These mechanisms have been explained in detail below.

2.1 Document based Enrolment(Procedure for Aadhaar Enrolment of an applicant having document

proof in his\her name)

a. The document which certifies the name of the person is called as Proof of Identity. UIDAI has provided list of

documents out of which any one of the documents available with the applicant would be sufficient to certify

the name of the person (Any one among the list of documents from Sl. No. 1 to 24 provided in Annexure 2).

If none of these documents are available with applicant containing name as desired in the Aadhaar

card, then the Standard Certificate prescribed by the UIDAI can be submitted as a proof of identity.

This implies that if an applicant does not have any of the document listed by UIDAI to support his

name, he can produce a standard certificate signed by one of the responsible authorities, which will

be accepted as Proof of Identity.

b. The document which certifies the address of the person is called as Proof of Address (POA). UIDAI has

provided list of documents out of which any one of the documents available with applicant would be

sufficient to certify the address of the person (Any one among the list of documents from Sl. No. 1 to 37

provided in Annexure 4).

If none of these documents are available with applicant containing address as desired in the Aadhaar

card, then the Standard Certificate prescribed by the UIDAI can be submitted as a proof of address.

This implies that if an applicant does not have any of the document listed by UIDAI to support his

address, he can produce a standard certificate signed by one of the responsible authorities, which will

be accepted as Proof of Address(POA).

c. The document which certifies the date of birth of a person is called as Proof of Date of Birth (DOB).

UIDAI has provided list of documents out of which any one of the documents available with the

applicant having correct date of birth would be sufficient to certify the date of birth of the person (Any

one among the list of documents from Sl. No. 1 to 12 provided in Annexure 5).

If none of these documents are available with applicant containing correct date of birth which has to be

reflected in the Aadhaar card, then the Standard Certificate prescribed by the UIDAI can be submitted

as a proof of date of birth. This implies that if an applicant does not have any of the document listed by

UIDAI to support his date of birth, then he can produce a standard certificate signed by one of the

responsible authorities which will be accepted as Proof of Date of Birth (DOB).

It is also possible to get new Aadhaar card without any document supporting date of birth. If

prescribed document has been provided at the time of enrolment, the date of birth would be marked as

'Verified' in the Aadhaar database. If not, the date of birth would be marked as 'Declared'.

Standard certificate format prescribed by UIDAI for applicants to submit for POI, POA or DOB is same and

this can be downloaded through www.uidai.gov.in website or can be obtained at Enrolment\Updation

centre at free of cost. The format of the same is provided in Annexure 3. The Standard Certificate signed

by any one among the following authorities is accepted for POI and POA and signed by either Gazetted

Officer-Group A or Recognised educational institution signed by head of the institute or Head of the

Employees Provident Fund Organisation will be accepted as Proof of Date of Birth (DOB).

i) Gazetted Officer-Group A

ii) Village Panchayath Head or Mukhiya


3April 2021

iii) Gazetted Officer-Group B

iv) MP/ MLA/ MLC/Municipal Councillor

v) Tehsildar

vi) Head of Recognized Educational Institution

vi) Superintendent/Warden/Matron / Head of Institution of Recognized Shelter Homes/ Orphanages

vii)Head of Employees Provident Fund Organisation

2.2 Head of Family (HOF) based Enrolment. (Procedure for the Aadhaar Enrolment of a person who

doesn't have any document proof in his\her name, but his\her father, mother, spouse or guardian

has Aadhaar card and the document for proving relationship of applicant with the family member

having Aadhaar card (POR) is available.

This mechanism mainly caters to the requirement of children for getting enrolled for Aadhaar. Normally,

they are the members of the family who do not have any documents in their name. In such scenario

applicant can get Aadhaar enrolment done through HOF based enrolment mechanism by visiting

Aadhaar enrolment centre along with the family member having Aadhaar. He/She need to carry Aadhaar

card of the family member and any document proving relationship with that family member.

Applicants under this can be grouped under 2 categories.

(a) Children below 5 years of age:

Children who are below 5 years of age will not have any ID card or documents in their name except

birth certificate. Until the child is admitted to school, he or she will not have any document proof in

his\her name. But normally parents or any guardian would have Aadhaar issued in their name. In

such case child can get his Aadhaar by visiting Aadhaar centre along with either father/mother or

guardian. Father / mother or guardian accompanying the child must take their Aadhaar card while

visiting the Enrolment Centre along with any one document which proves child's relationship with the

parent or guardian accompanying.

The birth certificate contains the name of the parents and the child. This document is one of the

documents prescribed by UIDAI as acceptable document for Proof of Relationship (POR). UIDAI has

provided list of documents out of which any one of the documents available with applicant proving

relationship of child with parent accompanying the Aadhaar centre would be sufficient to certify the

Proof of Relationship and get new Aadhaar enrolment done (Any one document out of sl no.1 to 11

mentioned in Annexure 6). If none of these documents are available, then the certificate issued by

authorities approved by UIDAI in Standard Certificate Format may be submitted as Proof of

Relationship. This implies that if an applicant does not have any of the documents listed by UIDAI to

support his proof of relationship with family member, then the applicant needs to visit Aadhaar

enrolment centre to get his Aadhaar enrolment along with standard certificate signed by one of the

responsible authorities, which will be accepted as Proof of Relationship(POR).

Standard certificate format prescribed by UIDAI for applicants to submit for POR is also same as that

prescribed for POI/POA/DOB and this can be downloaded through www.uidai.gov.in website or can be

obtained at Enrolment\Updation centre at free of cost. The format of the same is provided in Annexure

3. The Standard Certificate signed by any one among the following authorities is acceptable for POR.

(i) MP or MLA or MLC or Municipal Councillor or Gazetted Officer

(ii) Village Panchayat Head or Mukhiya or its equivalent authority (for rural areas)


4April 2021

The address details of child would be entered as mentioned in the father\mother\guardian's Aadhaar

card. If the address mentioned on your Aadhaar card is different from your present address and if you

would wish to enter the current address in the Aadhaar card of your child, you will have to first update

your Aadhaar card with the present address and enrol your child after your Aadhaar is updated. A

child below 5 years of age gets blue coloured Aadhaar card named 'Bal Aadhaar'.

(b) For children/dependent family member above 5 years of age and below 18 years of age:

The children above 5 years of age up to 18 years having any valid documents in their name can enrol

for Aadhaar as per the prescribed procedure of document based enrolment mechanism. If they have

School ID/College ID with their photo, address and date of birth, it is enough for them for enrolling to

Aadhaar. This document itself will act as Proof of Identity, Proof of Address and Proof of DOB. In School

ID/College ID, if name, address or DOB is not correctly mentioned, they can also produce any other

documents prescribed by UIDAI for document based enrolment mechanism.

Children under this age group not having any valid document in their name can enrol for Aadhaar by

following Head of Family based enrolment mechanism, which is same as that mentioned above for

children below 5 years of age.

Children without DOB certificate can also enrol for Aadhaar. However, in such a situation, the DOB

would be marked as 'Declared' in the Aadhaar database and not as 'Verified'.

It is to be noted that only photo would be captured while enrolling the child for Aadhaar below 5 years.

The iris and fingerprint data will not be captured. Later when the child completes the age of 5 years, iris

and biometric data have to be compulsorily captured. Later when the child completes 15 years of age,

his biometric needs to be updated again. It is termed as 'Mandatory Biometric Update' and it is free of

cost. This mandatory biometric updation need not be done immediately on completion of 5 years of

age. It can be done when there is a need for Aadhaar based authentication of a child. However,

mandatory biometric updation has to be completed within 2 years from the date of attaining 5/15

years of age.

2.3 Introducer based Enrolment (Procedure for the Aadhaar Enrolment of a person who neither has

any document proof in his\her name nor any document to prove relationship with his/her Head of

the Family.)

Residents who neither have any of the required documents in their name nor any documents to prove

their relationship (POR) with Head of Family can apply for an Aadhaar Card and can enrol with the help of

a pre-designated 'Introducer'. An 'Introducer' is someone who is authorized, identified and notified by the

Registrar or Regional Offices. These can be Registrar's own employees, Elected Local Body Members,

Members of Local Administrative Bodies, Postman, Influencers such as Teachers, Health workers,

Doctors, Anganwadi /Asha workers and representatives of local NGOs. An Introducer should be above 18

years of age and can only introduce residents within the jurisdiction of the Registrar. He shall introduce a

resident and vouch for the validity of resident's information. An introducer shall verify the information

filled, fill up his name and Aadhaar number and affix his signature or thumb impression on the resident's

enrolment form. Introducer's name, Aadhaar number and one modality of biometric information shall be

captured during such enrolment procedure.


5April 2021

2.4 Enrolment of Residents with Biometric Exceptions (Physically Disabled):

In the case of physically disabled residents with biometric exceptions such as missing finger/missing eye

etc., also Aadhaar generation is possible. It is the responsibility of UIDAI to make provisions for

generation of Aadhaar number for such residents. In such a scenario following information shall be

captured and Aadhaar enrolment will be done:

• Complete Demographic Information (Name, Address, Date of Birth)

• One iris, if not possible to capture both the irises

• Fingerprints of remaining fingers in case of missing finger

• Exception photograph (ie., Photograph showing/proving physically disabled condition)

For residents who are unable to provide fingerprints, owing to reasons such as injury, deformities, amputation

of the fingers/hands or any other relevant reason, only iris scans of such residents will be collected.

For residents who are unable to provide any biometric information contemplated by these regulations, the

Authority shall provide for handling of such exceptions in the enrolment and update software, and such

enrolment shall be carried out as per the procedure as may be specified by the authority for this purpose.

2.5 Special Instructions

A person can enrol for Aadhaar only once in his lifetime. If anyone tries to enrol more than once, then the

Aadhaar number assigned from the earlier enrolment shall be retained, and all subsequent Aadhaar

numbers shall not be generated.

3. Correction / Updation of name in Aadhaar

Sometimes the name mentioned in the Aadhaar card of a person does not match with his other document

proofs. This difference can sometimes be a minor or major one.

Minor differences such as i) Spelling mistakes. For eg. Name in SSLC Marks card is Preethi, whereas, in

Aadhaar it is Priti ii) Difference in the place of the Initial - For eg. Name in SSLC Marks card is R Preethi,

whereas, in Aadhaar it is Preethi R.

Major difference means having second name in other documents but not in Aadhaar. i.e., a part of the

name/surname is left out in Aadhaar. For eg : In Aadhaar the name is printed as Preeti, whereas in SSLC marks

card it is printed as Preeti Ramesh.

Any such mistakes in Aadhaar can be rectified through easy process. Document certifying name is referred as

Proof of Identity (POI) document. So anyone seeking correction of name in Aadhaar card need to carry any one of

the 'Proof of Identity' document prescribed by UIDAI listed out in Annexure 2 (Sl.NO.1 to 24) in which correct

name (desired name in Aadhaar card) is mentioned. The resident has to visit enrolment centre, fill application

form (Annexure 1) along with any one supporting document in original. If none of these documents are

available, then the Standard Certificate prescribed by UIDAI can be submitted as proof of identity (The

Standard Certificate form can be downloaded through www.uidai.gov.in website or can be obtained at

Enrolment\Updation centre at free of cost. The format of the same is provided in Annexure 3). This Standard

Certificate can be signed by any one among Gazetted Officer (A or B) or Tehsildar, Superintendent/

Warden/Matron, the Head of recognised orphanage\shelter homes, MP or MLA or MLC or Municipal

Councillor, Head of the Village Panchayath or Mukhiya, Head of the recognised educational institution or the

Head of Employees Provident Fund Organisation.


6April 2021

3.1 Special Instructions relating to correction / updation in Name

The identity proof document having minor differences in name can be used to certify the identity of a

resident while enrolling or updating his/her name in Aadhaar. For E.g. i) If the resident's name is printed

as 'Preethi' in Voter ID, it can be used to register the name as 'Prithi' or 'Priti' in Aadhaar. ii). Even if the

resident's name is printed as 'Preethi R' in Voter ID, it can be used to register the name as 'R Preethi' in

Aadhaar. For these minor differences, the resident need not get separate certificate/document in UIDAI

prescribed standard certificate format from Gazetted Officer/Village Panchayath Head. For all other

cases, the name in the proof of identity should match with the name mentioned on the Aadhaar

application form. In other words, in all other cases, applicant should bring any one supporting document

which contains the exact name same as desired by the applicant to appear in Aadhaar Card.

The name in the Aadhaar card can be corrected\changed only 2 times in a lifespan of a person through a

normal process. Updation of name in the Aadhaar card more than the mandated number of times can

only be done through an exception handling process for which the Aadhaar card holder has to place

request with the Regional Office of the UIDAI.

4. Correction / Updation of address in Aadhaar

If the address mentioned on the Aadhaar is different from the present address or if the present address is not

correctly mentioned in Aadhaar (in the present Aadhaar card, House name is missing, door number is missing, Full

address is not appearing, C/o field needs updation etc), the resident can get his\her address in Aadhaar card

updated very easily. Anyone seeking correction/updation of address in Aadhaar card need to carry any one of the

'Proof of Address'(POA) document prescribed by UIDAI listed out in Annexure 4 (Sl.NO.1 to 37) in which correct

address(desired address in Aadhaar card) is mentioned. The resident has to visit enrolment centre, fill up

application form (Annexure 1) along with any one of supporting address proof documents in original. If none of

these documents are available, then the Standard Certificate prescribed by UIDAI can be submitted as Proof of

Address (The Standard Certificate form can be downloaded through www.uidai.gov.in website or can be obtained at

Enrolment\Updation centre at free of cost. (The format of the same is provided in Annexure 3). This Standard

Certificate can be signed by any one among Gazetted Officer (A or B) or Tehsildar, Superintendent/Warden/Matron,

the Head of recognised orphanage\shelter homes, MP or MLA or MLC or Municipal Councillor, Village Panchayath

Head, Head of Recognised Educational Institution or the Head of Employees Provident Fund Organisation.

4.1 Special Instructions related to correction / updation of address.

• Residents can update the address in Aadhaar any number of times.

• For changing the address, the name mentioned in the supporting document should match with the

name of the Aadhaar card. However, the address proof document having minor differences in name

can be used to certify the address. For E.g. i) Even though if the resident's name is printed as 'Preethi'

in Voter ID and 'Prithi' or 'Priti' in Aadhaar card, it can be accepted as a valid proof for changing the

address in Aadhaar. ii) Even if the resident's name is printed as 'Preethi R' in Ration card and 'R

Preethi' in Aadhaar card, such Ration card can be accepted as a valid address proof for changing

address in Aadhaar

• The document exceeding its validity period is not considered as valid proof of address. For Eg: Though

driving license is prescribed by UIDAI as a Proof of Address, if it has completed its expiry date, it cannot

be used as a Proof of Address document for updating the address in Aadhaar.

• The details like name of the house, can be updated even if it does not exist in the document provided as


7April 2021

thPOA. For eg: Even though the address mentioned in Ration card is only 4 cross road, J P Nagar,

Bengaluru, the resident can add his house name to his address while updating his address in

Aadhaar. For these minor updations, the resident need not get separate certificate/document in

standard format(Annexure-3)from Gazetted Officer/Village Panchayath Head.

4.2 Facility to Update Address in Aadhaar Online

UIDAI also offers the facility to update address online from the Self-Service Update Portal

https://ssup.uidai.gov.in/ssup/ for those who know internet usage. One need to have his/her

registered mobile number to get the OTP to login to Self service portal. If the registered mobile number is

not available, one has to first visit any Aadhaar centre for updating mobile number with Aadhaar and

then one can get address updated online. Any one of the documents prescribed by UIDAI listed out in

Annexure 4 (Sl. No.1 to 38) in which correct address(desired address in Aadhaar card) is mentioned have

to be uploaded for this purpose.

UIDAI also offers an option for online address update for people who do not have address proof in their

name. This is particularly useful for address update of 'family members', 'address change after marriage'

or 'moved to a new place on rent' type of cases. This address update can be done with the help of Address

Validation Letter. This process involves two entities:

> Resident (Applicant) – Aadhaar holder wishing to update their address

> Address Verifier – Aadhaar holder who is willing to lend his /her address to the applicant

A few must haves before the resident starts the process:

• Both the resident and address verifier should have Aadhaar registered mobile numbers

• Both are required to be in sync and in agreement while the Request for Address Validation Letter is still

in process.

4.3 Updating 'Care of' field in Aadhaar Address

The 'Care of' field in Aadhaar is a part of Address. These were earlier mentioned as W/o, D/o, S/o or C/o.

These have now been standardized to C/o. After standardisation, UIDAI has made such an arrangement

in software that whatever data/name previously captured/taken in S/o, D/o, W/o columns will not be

printed when anyone generates and gets printout of his card(e-Aadhaar/Aadhaar PVC card/Order

reprint of Aadhaar card)even without doing any updation/correction in Aadhaar. Naturally when one

does any kind of Aadhaar update, say for example name correction or mobile correction and gets his new

Aadhaar card, data column which was present earlier in the form of S/o, D/o will not be available.

If one wishes to update this, one can follow procedure mentioned for address correction/updation in

Aadhaar card in this section. Applicant can use any one of the supporting documents prescribed by

UIDAI for address correction/updation(Annexure 4 -Sl.NO.1 to 38) and it need not have the name of the

person whose name you wish to update in C/o field. Also 'C/o' is not a mandatory field. One may choose

to leave C/o field in his /her address blank.

Filling Father/Mother/Husband/Wife/Guardian field is not mandatory for residents/NRI above the age

of 5 years. In case the adult is not in a position or does not want to disclose, he may choose to leave C/o

field blank. In case of children below the age of 5 years, either parent's or guardian's name and UID or

Enrolment ID (either of the two numbers) shall be recorded. This is mandatory.


8April 2021

5. Correction / Updation of Date of Birth in Aadhaar

The DOB in Aadhaar can be corrected if it has been wrongly mentioned for any reason. Anyone seeking

correction/updation of date of birth in Aadhaar card need to carry any one of the 'Proof of Date of Birth' (DOB)

document prescribed by UIDAI listed out in Annexure 5 (Sl. No.1 to 12) in which correct date of birth(desired

date of birth in Aadhaar card) is mentioned. The resident has to visit enrolment centre, fill up application form

(Annexure 1) along with any one of supporting Date of Birth proof documents in original. If none of these

documents are available, then the Standard Certificate prescribed by UIDAI can be submitted as proof of date of

birth (The Standard Certificate form can be downloaded through www.uidai.gov.in website or can be obtained

at Enrolment\Updation centre at free of cost. The format of the same is provided in Annexure 3. This Standard

Certificate has to be signed by any one among Gazetted Group 'A' Officer or the Head of recognised educational

institution, or the Head of Employees Provident Fund Organisation.

5.1 Special Instructions related to correction in DOB.

• The Date of Birth in the Aadhaar can be corrected\changed only once in a life span. Updation of Date of

Birth in the Aadhaar card more than the mandated number of times can only be done through an

exception handling process for which the Aadhaar card holder has to place request with the Regional

Office of the UIDAI. Earlier, the change in date of birth was allowed to the maximum range of plus or

minus three years only from the date of birth recorded during Aadhaar enrolment. However, now this

restriction has been removed and hence difference between actual date of birth (which has to be now

updated in Aadhaar) and presently recorded date of birth (which is incorrect) can be any number of years.

• For changing the Date of Birth, the name mentioned in the supporting document should match with

the name mentioned in the Aadhaar card. However, the Date of Birth document having minor

differences in name can be used to certify the Date of Birth. For E.g. i) Even though if the resident's

name is printed as 'Preethi' in PAN card and 'Prithi' or 'Priti' in Aadhaar card, it can be accepted as a

valid proof for changing the Date of Birth in Aadhaar.

• Initially Aadhaar cards were issued with only year of birth, although complete date of birth was

entered and documentary evidence in this regard was submitted at the time of enrolment. That means,

the date of birth of all such residents are available in UIDAI server and hence, if the resident requires

his full date of birth to be printed in his Aadhaar card, he need not have to update his date of birth

again in his Aadhaar card. Instead the residents can request for reprint of Aadhaar in the

www.uidai.gov.in website by paying Rs.50 through online. Having Mobile number linked to Aadhaar is

not mandatory to avail this service. Applicant can use any alternative mobile number to place the

request for this service. The Aadhaar card having complete date of birth will be delivered to their

doorstep through post within 15 days of raising request. Or else residents can download e-Aadhaar

themselves from UIDAI website. Such downloaded e-Aadhaar will have complete date of birth of the

resident. However, for generating e-Aadhaar, the mobile number has to be linked to the Aadhaar since

the request would be validated through OTP. As such, if mobile number is not linked, firstly the

resident has to get that updated through Aadhaar centre. Once it gets updated in Aadhaar server, e-

Aadhaar can be generated. If the date of birth mentioned on the e-Aadhaar card is still incorrect, then

only the resident can visit the nearest Aadhaar enrolment centre to get it corrected.

6. Updating Biometric Data - Why ? Where and How ?

Updating one's facial image, fingerprint and Iris data to his/her Aadhaar card is called as biometric update.

These are unique for every individual and can be utilized for authenticating the identify of a person.


9April 2021

As per Aadhaar regulations, if Aadhaar is done for a child below the age of 5 years, then his biometric data has to

be compulsorily captured twice after the child attains the age of 5 and 15 years. If Aadhaar is done for a child

after the age of 5 years, then his biometric data has to be captured compulsorily only once on completing 15

years of age. This is called as Mandatory Biometric Update. This process does not require any other documents.

Applicant just need to visit Aadhaar centre with original Aadhaar card (for reference of Aadhaar number) and,

filled in application form (Annexure 1) only.

After attaining the age of five or fifteen years, if a child fails to update his biometric information within two years

of attaining such age, his/her Aadhaar number shall be deactivated. In cases where such updation has not

been carried out before the expiry of one year after deactivation, the Aadhaar number shall be cancelled.

7. Change in gender

There are instances where the gender of a male has been wrongly mentioned as female in his Aadhaar card or

vice versa. This can be corrected in Aadhaar card. No other documents are required to be submitted except

Aadhaar card in original and application form(Annexure 1) for updating the same. In the Aadhaar card, the

gender can be updated only once in a lifetime.

8. Updating / Correcting email address and mobile number

No documents are required to be submitted except Aadhaar card in original and application form for updating

the email address and mobile number at Aadhaar enrolment centre. While applying for Aadhaar card, an

applicant has the option to provide a mobile number and the same gets registered/linked with his/her Aadhaar

card as well. But if the resident has not linked his/her mobile number to Aadhaar during the enrolment, then

he/she may have to visit nearby Aadhaar enrolment Centre for getting his/her mobile number updated. New

Aadhaar letter card will not be dispatched by UIDAI to the resident's address when only mobile number or email

ID correction/update in the Aadhaar card is done. However, the information on mobile/email ID updation will

be communicated through email or SMS to his/her registered mobile number/email address. The resident can

thereafter download e-Aadhaar himself free of cost. Or he can place request for a reprint of Aadhaar through

UIDAI website by making payment of Rs 50 only (URL : https://resident.uidai.gov.in/order-reprint for getting

Aadhaar card in Letter format. URL: https://residentpvc.uidai.gov.in/ order-pvcreprint.php for getting

Aadhaar card in PVC format). The Aadhaar card will be dispatched through speed post when reprint or PVC

card is requested online.

The reprinted Aadhaar or Aadhaar PVC card is sent via Speed Post service of India Post and delivered to your

registered address within 15 days of placing the request. Having Mobile number linked to Aadhaar is not

mandatory to avail this service. Applicant can use any alternative mobile number to place the request for this

service. SMS notifications are sent to your registered/ given mobile number for SRN (Service Request Number),

status of the request and AWB (Airway Bill Number) for tracking the Speed Post.


10April 2021

9. FeesUIDAI has specified the maximum amount to be charged by all Registrars, for various Aadhaar related services from residents. The charges prescribed by UIDAI for various Aadhaar related services are given below.

Service Charges to be collected from

applicant (Resident/Non Resident)

New Enrolment Free of cost

Mandatory Biometric Update(at 5/15 years of age) Free of cost

Mandatory Biometric Update(at 5/15 years of age) along with

demographic update(Name, Address, date of birth, mobile number,

email update. Either any one of these or all of these) Free of cost

For Biometric Update(Photograph/Iris/Finger print) Rs.100/-

For Biometric Update(Photograph/Iris/Finger print) along with

demographic update (Name, Address, date of birth, mobile number,

email update. Either any one of these or all of these) Rs.100/-

For demographic update(Name/address/Date of Birth /

mobile number/email ID) Rs.50/-

e-Aadhaar download and colour print on A4 Sheet Rs.30/-

Update of more than one field on single instance will be considered as one update. Few examples are

given below:

i) Name and Date of Birth updation Rs. 50/- only

ii) Name, Address and Mobile number updation Rs. 50/- only

iii) Name, Date of Birth, Address and Mobile number updation Rs. 50/- only

iv) Name, Date of Birth, Address, Mobile number and Email updation Rs. 50/- only

v) Address and Biometric update Rs. 100/- only

vi) Address and Mandatory Biometric update Free of cost

More than one field can be updated in Aadhaar Kendra at the same time and fee for update of single entry

(such as address) and multiple entries (such as address, mobile number, email address etc.)is the same.

So updating all those entries together which need to be updated is both convenient and cost effective for

resident. Therefore, before visiting Aadhaar centre for an update, one is advised to check details in

his/her Aadhaar for any other required update.

While visiting any registrar-run Aadhaar Kendra in banks, post offices, BSNL centres or State

Government offices or Common Services Centres or UIDAI-run Aadhaar Seva Kendra, please note that

there are no charges to be paid for the Aadhaar enrolment/updation form. The charges are only for

Aadhaar updation or print as mentioned above.

If the Enrolment centre has charged more than the prescribed service charge mentioned above, the resident

can file a complaint in following ways:

• File a complaint in www.pgportal.gov.in or My Grievance App

• Call 1947 and register a complaint

• Email the centre to [email protected] with URN (Update Request Number) details of the format


11April 2021

0000/00XXX/XXXXX which can be seen in the acknowledgment slip received in the Aadhaar centre.

• File a complaint online from: https://resident.uidai.gov.in/file-complaint

It may be noted here that resident can lodge any grievance against any Central or State Government

Departments in www.pgportal.gov.in or My Grievance App.

10. Frequently Asked Questions

We have put together some commonly asked questions to give you more information about Aadhaar. If you still

have any questions that you cannot find answer to, please send it to us using the contact details given in this

booklet.

1. How to enroll for Aadhaar? At what age a person can get enrolled?

The person of any age group i.e from a newly born child to an oldster can get enrolled for Aadhaar. The

child below the age of 5 years can get enrolled through either of his\her parents or guardian. No

documents are required except the birth certificate of a child (Or any one of the Proof of Relationship

(POR) document mentioned in Annexure 6) and the Aadhaar card of mother\father\guardian who is

accompanying the child to the Aadhaar centre. While enrolling the child below 5 years, only photograph

of the child will be captured. The iris and fingerprint data of the child will not be captured. Since the

photograph of the child has to be captured, it is advisable for the parents to do Aadhaar enrolment for

their child when the child is able to sit firmly without crying in the chair for taking photograph. If required

for emergent purpose before such age, enrolment can be done. In such cases, the photo can be captured

while the child is being seated on mother\ father's lap . For children, it is acceptable that the child sits on

parent's lap, but it needs to be ensured that parent's face is not captured along with child's face.

2. My child is of 4 year old and I visited Aadhaar centre for Fresh enrolment of my child with my

Aadhaar number and birth certificate of my child. In birth certificate of my child my name (either

mother's name/father's name or both) has not been mentioned exactly as mentioned in my

Aadhaar card.(For example in Birth certificate father name is Ramesh ,but in Aadhaar card of

father ,his name is mentioned as Ramesh Raju. Mother's name in Birth certificate is mentioned as

Preethi but in Aadhaar card of mother, name is mentioned as Preethi Ramesh) Due to this when I

visited for new enrolment of Aadhaar for my child, operators at Aadhaar centre is refusing to

accept birth certificate as Proof of Relationship and asking me to get separate certificate in

Standard Certificate format from prescribed authority? What should I do now?

As per the guidelines, Name in Proof of Relationship document (POR), in this case, birth certificate must

match exactly with the name mentioned in the Aadhaar card of father or mother. Else such documents

cannot be accepted. Even though accepted, there will be probability of rejection of such request. Hence in

this case, POR in Standard Certificate has to be obtained.

Hence it is highly advisable to get name of parents in birth certificate of the child exactly as mentioned in

the Aadhaar cards of parents.

Nowadays, in Karnataka State, the process of issuing Birth Certificate has been digitized and names of

both the parents are captured in hospitals where mother gets admitted for delivery. Hence while

providing names of parents in hospital, one must ensure that names are given as per their respective

Aadhaar cards.


12April 2021

3. I normally wear Eye glasses. For Aadhaar Enrolment/Updation should I remove glasses?

If the person normally wears glasses, it is recommended that the photograph is taken with glasses.

However, the glasses should be clear and transparent. Dark glasses /tinted glasses should be taken off

before taking the photograph.

4. What are the guidelines for purda/ghoonghat wearing woman? Similarly what are the guidelines

for residents who normally wear turban/headgear?

Use of accessories that cover any region of the face is not permitted. For example, women in purdah would

have to reveal the full face before the photograph is taken. Similarly women in ghoonghat would have to

clearly reveal the full face before the photograph can be captured. The head may remain covered but the

full face contour should be visible. Further, accessories like turban/head gear are also allowed as

religious/traditional practices.

However, accessories like eye patches are allowed due to medical reasons. This would also mean an

exception needs to be recorded for iris, because only one iris can be captured.

5. What should be my expression while taking photo for Aadhaar enrolment/updation?

Expression strongly affects the performance of automatic face recognition and also affects accurate

visual inspection by humans. It is strongly recommended that the face should be captured with neutral

(non-smiling) expression, teeth closed, and both eyes open and looking into the camera.

6. Whether my name can have prefixes in Aadhaar like Mr, Mrs, Dr, Col. Adv etc?

No such prefixes are allowed. Any name update attempt with such requests shall be rejected.

7. What are the responsibilities of the resident during enrolment?

The resident has to fill up the information in the form legibly without corrections. It is also important to

verify and confirm the data being entered by the operator through the secondary monitor facing the

resident. Resident can also check the updated information in the EID (Enrolment ID)slip before signing it

which is given to applicant on completion of Aadhaar updation/enrolment service at the Aadhaar centre.

8. How can we obtain information about our nearby Aadhaar centers?

The details of one's nearby Aadhaar Centre can be obtained by calling toll free number 1947 or by visiting

the website https://appointments.uidai.gov.in/easearch.aspx or can also be obtained by downloading

'mAadhaar' app in their mobiles.

9. Is it mandatory to submit original documents for various types of Aadhaar services? How can a

resident update his Aadhaar card if his original documents are submitted to the college

authority/Employer at the time of his appointment?

For any kind of Aadhaar services, i.e., new enrolment/corrections/updation services, submission of

original documents is mandatory. The Aadhaar centres will scan them and return to the residents

immediately. However, if the resident is unable to submit original documents for verification, copies

attested/certified by a public notary/gazetted officer can be submitted and these will be accepted by the

Aadhaar Centres.

10.Whether mobile numbers of parents/guardians can be added to the Aadhaar card of their

children?

Yes. The mobile number of parents/guardians can be added to the Aadhaar cards of their children also.


13April 2021

Later when they grow up, they can update their Aadhaar card with their own mobile number. Further, the

same mobile number can be updated to the Aadhaar cards of more than one person of family also.

11.Whether mandatory biometric updation (MBU) of a child has to be done immediately on

completion of 5 /15 years of age? What is the maximum time limit allowed by UIDAI for doing MBU

of a child after crossing 5/15 years of age?

While enrolling the child below the age of 5 years, his/her finger prints and Iris are not captured instead

only photograph of the child is taken and stored in the Aadhaar database. Hence, after completion of 5

years, when the need arises for Aadhaar based identification of a child, it is advised to do his/her

Mandatory Biometric Updation. For eg: when the child is sent alone to the Ration Shop to bring the

groceries or when the child has to register his attendance in the school through AEBAS (Aadhaar Enabled

Biometric Attendance System).

Similarly when the child attains the age of 15 years, his/her Finger Prints and Iris are deemed to be

developed fully. As such, it is advised to perform Mandatory Biometric Updation of a child immediately on

completion of 15 years. The child having attained the age of five or fifteen years has to update his

biometric information within two years of attaining such age. If not done within 2 years of attaining such

age (7, 17 years) Aadhaar number shall be deactivated. In cases where such update has not been carried

out at the expiry of one year after deactivation, the Aadhaar number shall be omitted. When Biometric

Updation is carried out at the age of 5 and 15 years, it is called as 'Mandatory Biometric Update' and it is

free of cost.

12. a). My son/daughter is of 10 years age now and he/she has not done mandatory biometric

updation when he/she has crossed 5 years of age(till now).What should I do now?

b). My son/daughter is of 20 years age now and he/she has not done mandatory biometric

updation when he/she has crossed 15 years of age(till now). What should I do now?

As per the guidelines of UIDAI, if the child has failed to get mandatory biometric updation before the age of

7, his/her Aadhaar will be deactivated. And if the child fails to get mandatory biometric updation before

the age of 8, his/her Aadhaar will be cancelled.

As per the guidelines of UIDAI, if the child has failed to get mandatory biometric updation before the age of

17, his/her Aadhaar will be deactivated. And if the child fails to get mandatory biometric updation before

the age of 18, his/her Aadhaar will be cancelled.

Hence it is advised to check the portal https://resident.uidai.gov.in/verify first and know the present

status of one's Aadhaar and then act accordingly. When checking in this portal, if one's Aadhaar has been

deactivated or cancelled, such status will be displayed. After checking this portal, if more details are

required for next step, one can call UIDAI helpline 1947.

While checking this even if Aadhaar has not been deactivated, it is advised to visit nearby Aadhaar center

and get your mandatory biometric update done so that your latest biometric is captured in Aadhaar

database and all Aadhaar based authentication whenever required in future do not fail.

If one's Aadhaar is deactivated due to failure to get mandatory biometric updation within prescribed age,

then visiting any nearby Aadhaar center and getting mandatory biometric updation done will again

activate one's Aadhaar.

If one's Aadhaar is cancelled due to failure to get mandatory biometric updation within prescribed age,


14April 2021

then one has to visit any nearby Aadhaar center and carry out new enrolment of Aadhaar again.

13.Whether I can update more than one demographic details (name, address, date of birth, mobile

number, email) and update my biometric at a time in a single visit?

Yes. You can get more than one demographic entry updated, along with biometric update in Aadhaar

enrolment center at the same time in a single visit. The fee for update of single demographic entry (such as

address) and multiple entries (such as address, mobile phone number, email address etc.) is the same.

However, if the Aadhaar of the resident has become inactive due to non performing of mandatory

biometric update, then the Aadhaar operator has to do only MBU and no other demographic updation to

be done along with MBU.

14. How does Aadhaar of a child become inactive? How to check whether the said Aadhaar is active or

not?

Children who enrol before the age of 5 years should update their biometrics once after attaining the age of

5 years and then again after turning 15 years of age. There is a window of 2 years to carry out this update.

i.e., within 7 and 17 years of age and failing to do so could lead to deactivation of Aadhaar. Hence, if MBU

of a kid is to be done after 2 years of completion of 5 or 15 years of age, the Aadhaar operator/resident has

to first check whether the said Aadhaar is active or not. The method of checking the status of the Aadhaar

is as below:

On the UIDAI website homepage, under the Aadhaar services tab, there is an option saying 'Verify

Aadhaar number'. Clicking 'Verify Aadhaar number' will redirect you to a new page. Enter child's

Aadhaar number, captcha and click verify. If the green checkmark appears, it means Aadhaar is active. In

case if the Aadhaar has become inactive, the same will be shown there.

As such, if the MBU of a child is not done within two years of attaining 5 or 15 years, then before

proceeding for updation, the Aadhaar operator / resident has to check the status of such Aadhaar in

UIDAI portal under the above mentioned option. If that Aadhaar number is active, then the resident can

do multiple updations with MBU. However, if that Aadhaar number has become inactive, then only MBU

has to be done. After successful activation, all other required demographic update (single field or multiple

fields)requirements can be done at once. If multiple updates along with MBU is attempted in such

scenario, the entire request will be rejected.

15.Whether children/adult of any age can get his biometric updated in his Aadhaar card apart from mandatory biometric update done at 5 and 15years of age? Normally under which circumstances

such biometric updation can be done?

In a Aadhaar based biometric authentication system, when a person fails to authenticate his identity i.e.,

when the finger print scanner or iris scanner of the Aadhaar enabled authentication system fails to

recognize his biometrics, one of the reason for such failure can be his/her present biometrical

characteristics (fingerprints/iris)might have been changed from the one which has been captured earlier.

In such case, he can get his biometrics updated at any Aadhaar centre. For this service Rs 100 is charged

from applicant. For eg: if the biometric device of the Ration shop fails to recognize the biometrics of a

person, then, he can visit any Aadhaar centre and update his biometrics once again.

When Aadhaar card holder feels that his/her present facial image is entirely different from the photo that

is printed in his present Aadhaar card and the photo in the Aadhaar card needs update, one has to opt for

Biometric update service.


15April 2021

Biometric update can be done any number of times without any limit.

16.Even though photograph of the resident is captured at the time of Name/DOB/Address updation,

the updated Aadhaar card will not have the latest/updated photograph, instead it will have the old

photograph of the resident which was initially printed in his Aadhaar card. Why? How can a

resident update his photo in his Aadhaar card?

The photograph of the resident which is captured at the time of Name/DOB/Address updation is only for

the purpose of his Identity confirmation and not for updating his photograph in the Aadhaar card. In

order to update photograph in his Aadhaar card, the resident needs to do Biometric Updation at nearby

Aadhaar centre. This Biometric Update can be done along with Name/DOB/Address updation also. For

photo updation, the resident has to tick the 'Biometric Update' option available in the column 2.1 of the

Aadhaar application.

17.Normally there is a tendency of persons losing their finger prints in their old age or due to illness

etc. Whether such persons with faded/worn out finger prints can get their Biometrics updated in

their Aadhaar card?

Normally when the quality of the finger print data captured meets the quality threshold specified in the

UIDAI system, it will accept and save the data. However, in case of a person having worn out printer

prints, his fingerprint does not get captured automatically and hence Aadhaar operator has to capture

his finger print manually by trying to capture them four times. During this process, the Aadhaar system

will try to recognize and store the best finger print data captured out of these 4 attempts. The poor quality

fingerprints which have not been stored in the UIDAI database will be shown clearly with 'X' mark in the

acknowledgment slip. Hence, while visiting the Ration Shop or any other institution having Aadhaar

enabled Identification system, these residents have to use only those fingers which have been marked 3

in Aadhaar acknowledgement slip. Further at the time of enrolment, the resident's Iris are also captured

and unlike finger print, the Iris of a person does not get worn out with his age. Hence, when Iris based

Biometric Authentication system is being implemented at all places i.e. Ration shops etc., the

authentication of such persons becomes easy.

18.Whether blind/differently-abled persons can be enrolled for Aadhaar?

Yes. Through special enrolment process, even Blind/differently-abled category of people can also be

enrolled for Aadhaar. For more information, Aadhaar Enrolment and Updation Centres may be

contacted.

19.In my original Aadhaar card, my father's name was printed. But why is my father's name missing

after updating my DOB in my Aadhaar card? Recently, I changed my address in Aadhaar, but instead

of s/o, it was updated to c/o in front of my father's name. Is it possible to change it again to s/o?

UIDAI has recently declared that Aadhaar card is only a Proof of Identity and not a Proof of Relationship.

That means only Ration Card, Birth Certificate, Passport, Marriage Certificate etc., are considered as

Proof of Relationship. Aadhaar card confers only a unique identification number to the resident but does

not establish any relationship. Hence, S/O, D/O, W/O in Aadhaar has been now standardized to C/O.

After standardisation, UIDAI has made such an arrangement in software that whatever data/name

previously captured/taken in S/o, D/o, W/o columns will not be printed when anyone generates and gets

printout of his card(e-Aadhaar/Aadhaar PVC card/Order reprint of Aadhaar card)even without doing any

updation/correction in Aadhaar. Naturally when one does any kind of Aadhaar update, say for example


16April 2021

name correction or mobile correction and gets his new Aadhaar card, data column which was present

earlier in the form of S/o, D/o will not be available.

The resident if desires can get his / her father's name or husband's name in C/O field. Since C/o field is

included in address portion of Aadhaar, you need to avail address update service also along with any

other kind of Aadhaar update services if relatives name has to appear in C/o field of new Aadhaar card.

However, it is not possible to get S/O, D/O, W/O as a text in Aadhaar Cards. This is not a mandatory field.

You may choose to leave C/o field in your address blank also during updations.

20. I know that in Aadhaar card now S/o, D/o, etc will not be printed and only standardized form of

C/o will be printed, that too is not compulsory but optional based on my choice as exercised by me

when I visit Aadhaar centre for Address correction/update. I have one more question. In C/o

section do I have the option of adding mother's name also, or I should be adding only my father's

name ?

One can add mother's name also in C/o field if one wishes. If a child visits Aadhaar centre for fresh

enrolment or Address update along with father, he still can add (ask Aadhaar operator to put) his

mother's name in C/o field of his Aadhaar. Similarly if a child visits Aadhaar centre for fresh enrolment or

Address update along with mother, he still can add (ask Aadhaar operator to put) his father's name in C/o

field of his Aadhaar.

21.I want to change only name in C/o column of Aadhaar. Nothing else. Do I need to produce any

document proof for changing the name in the C/o field?

For changing name in C/o field, one needs to avail address update/ correction service since C/o part

appears in address portion of Aadhaar card. Hence, any one document acceptable for address

correction/ update(Refer annexure 4) has to be submitted for updation of C/o field. However, the

document brought as a address proof should have the correct address of the resident as desired in

Aadhaar card but need not carry the name which has to appear in C/o field.

22.My mother is 75 years of age and has document for proof of identity (eg: Voter ID) and has

document for proof of address(for eg: Voter ID) but does not have birth certificate or any other

proof for date of birth. Can she be enrolled for Aadhaar with these documents?

It is not mandatory to provide document for age proof for getting Aadhaar. In Aadhaar, if the resident

provides documentary evidence for Date of Birth, then the Date of Birth is recorded as 'verified' in

Aadhaar database. When resident declares the Date of Birth without any documentary evidence, then

date of birth is recorded as 'declared' in Aadhaar database and the declared date of birth gets printed in

his Aadhaar card. If the resident do not know his date of birth exactly, he can specify his probable age and

his date of birth in such cases will be taken as January 1 of that year calculated as per information shared

by the applicant. However, if such person wants to correct/update date of birth later, then he or she

needs to provide valid document proof for the date of birth correction.

23.My daughter is 1 year old and her birth certificate is not yet done. Can I enrol her for Aadhaar?

Yes. By obtaining certificate from Group A or B gazetted officer, MP, MLA, MLC, Municipal councillor or

head of the gram panchayat in UIDAI standard certificate format, Aadhaar card of your daughter can be

done. Group A gazetted officer can certify your daughter's date of birth and hence if standard certificate is

issued by Group 'A 'gazetted officer, your daughter's date of birth will be recorded as 'verified' in Aadhaar

database. However, if certificate is issued by any of the above mentioned officer other than the group A


17April 2021

gazetted officer, then your daughter's date of birth will be recorded as 'Declared' in Aadhaar database.

24.Can I submit the certificate issued by City Corporation / Local Muncipal Authority / Local

Panchayath towards issuance of Building/door number for my new house as a valid proof of

address?

No. Since this certificate issued by City Corporation/Muncipality is not recognised by UIDAI as a valid

proof of address, it cannot be submitted by the resident for change of address. However, based on this

certificate, the resident may get address proof certificate from the Gazetted Officer/MP/MLA/MLC,

Municipal councillor or head of the Gram Panchayath on the UIDAI standard certificate format given in

annexure no. 3.

25.How many times a resident can change his name, Date of Birth, Address, Mobile No. etc. in

Aadhaar Card. What is the procedure to make corrections in Name, Date of Birth and Gender

beyond the prescribed limits?

As per the update policy of UIDAI, the following limits have been set for update of demographic

information in their Aadhaar:

• Name – Can be updated twice

• Gender – Once

• Date of Birth – Once

The process for the above updates within the permissible limits is same as described in relevant sections

above. Any other information in one's Aadhaar can be updated as and when required. There is no limit on

the number of updates for any other demographic information – address, email ID, mobile number or

biometrics – photograph, fingerprints, iris scans.

Updation of name, gender or date of birth in the Aadhaar card more than the mandated number of times

can also be done through an exception handling process defined by UIDAI.

In case name, date of birth and gender are to be updated more than the prescribed limit, then the process

is as follows:

a. The individual will be required to visit Aadhaar enrolment/ updation centre and get correction/update

in his/her name/ date of birth / gender as the case may be by following the same procedure as that is

done for corrections/updates within the prescribed limit.

b. Provide the URN (Update Request Number) available in acknowledgement slip provided to the

applicant in the Aadhaar centre to Aadhaar help centre by calling 1947 or via email to

[email protected] and request for 'exception update'. The case will be then assigned to one of the

UIDAI's Regional Offices that handles applicant's region for due diligence. Once verified, correction

request will be processed and the outcome will be communicated to the applicant. Remember,

individual is not required to visit regional office physically unless specifically asked to visit.

26.A newly married woman will not have any address proof document for updating her husband's

address in her Aadhaar card. In such cases whether marriage certificate can be considered as

address proof? Before obtaining marriage certificate how can she get her address updated with her

newly moved house?

Yes. On the basis of Marriage certificate, a newly married woman can update her husband's address in


18April 2021

her Aadhaar card. In case of any possible delay in obtaining marriage certificate or if there is an urgent

need for address updation in her Aadhaar, then she can get her Aadhaar updated with new address with

the help of certificate from any one among Village Panchayath Head, Municipal Councillor, MLA, MP,

Gazetted Officer or Head of the recognized Educational Institution in the Standard Certificate

form(Annexure -3). This certificate can be downloaded from the website 'www.uidai.gov.in' or can be

obtained from Aadhaar Enrolment and Updation Centre.

27.Whether NRIs can enroll for Aadhaar?

Earlier, an NRI having resided in India for a period of 182 days or more in 12 months immediately

preceding the date of application for enrolment and having an Indian address could have applied for

Aadhaar. However now, NRIs with valid Indian Passport can apply for Aadhaar on arrival, without the 182

day waiting period. Indian Passport is mandatory as Proof of Identity (POI) for NRIs. The rest of the

process to register for an Aadhaar card for NRIs is similar to the process followed by residents. At the time

of filling the Aadhaar application form, he has to tick the NRI column and has to sign the disclosure

stating him to be a NRI.

28.I am a NRI. I was outside India for few years and now back in India. My son/daughter was born

when I was staying in foreign country. Can I get Aadhaar for my child?

As per UIDAI guidelines, if a parent has valid Aadhaar, then his/her child can do HOF (Head Of the

Family) based enrolment. Also Aadhaar number is not related to citizenship status of seeker. Regarding

Aadhaar, UIDAI has prescribed guidelines/mechanisms to issue Aadhaar to both Resident Indians and

Non Resident Indians.

29.A migrant labour who has done his Aadhaar in some other state will be having his name and

address in the language of that state. Once he returns to his hometown, can he change the name

and address in his Aadhaar card to his local language?

One can enrol for new Aadhaar or do update/corrections related to any demographic details (name,

address, date of birth, gender, mobile number or email ID),or biometric details (photograph, fingerprints,

iris scan) in his/her Aadhaar from any Aadhaar Centre located anywhere across the country. This

implies that migrant labourer can get any update related to Aadhaar in Aadhaar centre near to their

present place of stay even if initial enrolment is done in their state of origin.

In the Aadhaar card, the name and address of the resident will be stored and printed bilingually i.e.,

English (default) and regional language (as chosen by the resident) at the time of enrolment. Resident can

select from Hindi, Assamese, Bengali, Gujarati, Kannada, Malayalam, Marathi, Odia, Punjabi, Tamil,

Telugu and Urdu. Hence normally, when the Aadhaar enrolment of migrants from Karnataka is done at

other state, regional language of that state will be selected (since operator in that state is familiar and can

type only in regional language of that state) and hence their Aadhaar card will not be having in Kannada

as a regional language. Accordingly their Aadhaar card will have Malayalam, Marathi etc as regional

language along with English.

At present, in Karnataka, family members can be added to ration card only if regional language in

Aadhaar card is in Kannada. Hence migrant labourers who had done Aadhaar enrolment in other states

and residents of border areas who have moved to Karnataka after marriage (For eg: From Kasaragod) are

facing this issue of not being able to get their names added to ration card of the family they belong to. The

solution for this issue is to do name and address correction (both) in Aadhaar by following the procedure


19April 2021

explained for these in this booklet. They have to visit the Aadhaar Enrolment centre with original copies of

any one of the valid proof of identity (Annexure 2) and proof of address (Annexure-4) along with duly filled

Aadhaar application form and inform the operator to update his name and address in the regional

language.

30.How do we know if the Aadhaar enrolment or update request process has been completed? How

long does it take for the card to be delivered through post after enrolment/updation?

If at the time of enrolment/updation, the email ID/mobile number has been linked to the Aadhaar, the

information pertaining to completion of enrolment or update request would be sent through an email or

SMS. The status of the request can be checked in www.uidai.gov.in website or known by contacting the

Toll free no.1947. To check Aadhaar generation status, one needs to remember EID (Enrolment ID). The

top left side of enrolment acknowledgement slip provided to applicant in the Aadhaar centre contains 14

digit enrolment number (1234/12345/12345) and 14 digit time stamp having date and time

(dd/mm/yyyy hh:mm:ss) of enrolment. These 28 digits together form the Enrolment ID (EID). Hence one

needs to preserve the copy of enrolment acknowledgement slip till his request is processed and gets his

Aadhaar card with correct details.

Normally, it would take 5 to 90 days for the request to get processed and the card to be delivered. When

the updated Aadhaar card is being despatched through post, SMS would be sent to the registered mobile

number of the resident. In case of urgency, residents can also download e-Aadhaar through

www.uidai.gov.in website after 5 days of enrolment/updation themselves or can get it downloaded and

printed at nearby cyber centres. The new Aadhaar card will be dispatched through post if the Aadhaar is

updated for change\correction in name, address, DOB, gender and biometric data. But, new Aadhaar

card will not be dispatched if the Aadhaar is updated for change\correction in mobile number and email

address. In such case(mobile/email id correction/update), if residents want new Aadhaar card with

updated email id/mobile number from UIDAI, they have to specifically place request in uidai website for

sending of Aadhaar through speed post by making payment of Rs.50. (URL : https://resident.uidai.gov.

in/order-reprint for getting Aadhaar card in Letter format. URL: https://residentpvc.uidai.gov.in/order-

pvcreprint.php for getting Aadhaar card in PVC format) The card would be printed and delivered through

Speed post. The reprinted Aadhaar /Aadhaar PVC card is sent via Speed Post service of India Post and

delivered to your registered address within 15 days of placing the request. Having Mobile number linked

to Aadhaar is not mandatory to avail this service. Applicant can use any alternative mobile number to

place the request for this service. SMS notifications are sent to your registered/ given mobile number for

SRN (Service Request Number), status of the request and AWB (Airway Bill Number) for tracking the

Speed Post.

31.What action can be taken by a resident in case of loss of Enrolment ID/EID slip?

The Enrolment/EID slip generated during the Enrolment/updation contains EID (Enrolment ID) which

enables to track the status of the Aadhaar enrolment and update request and hence residents need to

keep this EID slip safely with them until they receive new/updated Aadhaar card. If the receipt/EID slip

is lost, the EID can be obtained through www.uidai.gov.in website (Aadhaar should have been linked with

mobile for this) or by contacting the Toll free no.1947.

32.I attended Aadhaar centre for one of Aadhaar related services (New Aadhaar enrolment, name

correction, Address correction, date of birth correction, mobile number/email update

/correction). After few days, I received one SMS that my service request has been rejected or When


20April 2021

I checked the status of my request in UIDAI portal it is shown that my request has been rejected?

Now what I need to do? Why my request has been rejected?

When procedure for new Aadhaar enrolment or updates (name, address, DOB, email, mobile) is not

followed properly (not as per the rules prescribed), such requests will be rejected by UIDAI. For example

submitting invalid documents, trying to enrol for new Aadhaar even though having one Aadhaar number

will result in rejection of requests. There are many such scenarios where rejections happen when

prescribed rules are not followed. To know the reason in detail for such rejection, one can call UIDAI help

line 1947 and get the exact reason for rejection and take corrective measure before he/she visits

enrolment centre to get the required service to avoid rejection again.

33.What precautionary measures can be taken by a resident/Aadhaar operator to avoid rejection of

Aadhaar enrolment and updation service requests?

The Aadhaar operator/resident should keep the below aspects in mind to avoid rejections of Aadhaar

requests.

With respect to Name field in Aadhaar:

• Should not have any salutations like Mr., Mrs., Dr., Col., Adv., etc.

• Should not contain multiple names like Devi urf Choti, Devi (Choti) etc

• First, middle and last name should exactly match as per the document submitted

• Transliteration of full name in local language should compulsory match as mentioned in English.

With respect to Address field in Aadhaar:

• The document(electricity, water, telephone and gas bill) should be on the name of the applicant. These

documents on the name of the father are not acceptable for enrolment/update of a son etc.

• Main address should exactly match with POA document submitted by the resident. Any additional

details apart from the main address can be added.

• Address shall be complete in all respects for ease of delivery

• Try to make best use of 'Landmark' field in the address.

• Translation of resident's address in local language should match as mentioned in English.

While capturing Photograph in Aadhaar:

• Face should be clearly visible in the photo captured. No cap/sun glasses are allowed

• Ensure that photo is clicked in white background.

• No reflection on face should be captured

• Only resident's front profile is accepted in the photo uploaded

Regarding Gender :

• Gender of the resident is matching with photo and physical appearance

• Change in gender is allowed only once in lifetime beyond which case needs to be referred to UIDAI RO

through 1947 toll free number for exceptional process after update

Regarding Date of Birth:

• Age of the resident is matching with photo and physical appearance

• Change in date of birth is allowed only once in lifetime beyond which case needs to be referred to UIDAI

RO through 1947 toll free number for exceptional process after update.


21April 2021


22

Regarding document being submitted:

• POI/POA/POR/DOB are as per UIDAI's approved document list

• Photo of the resident is matching with POI

• Check for document validity(issued by foreign country/expired/cancelled are not allowed)

• Overwriting/corrections/forged/whitener used on documents are strictly not allowed

• All other instructions mentioned in Annexure 3a for filling up standard certificate to be referred by

residents / Aadhaar operators.

Regarding scanning of documents:

• Original documents to be scanned(POI, POA, POR, DOB)/EID slips/application forms)

• Check if name, address, date of birth, photo are clearly readable in scanned document

• No blank page/partial documents to be scanned

34.I recently came to know that my Aadhaar has been suspended/I have recently notified through a

letter that my Aadhaar has been suspended. Why such suspension happens? What is the reason?

What is the solution?

Your Aadhaar data is subject to periodic quality checks. During such quality checks by UIDAI, if any

discrepancy is found in the supporting documents or captured biometric data of a resident, his /her

Aadhaar is suspended temporarily and the Aadhaar holder is duly notified of this. If your Aadhaar gets

suspended, you would not be able to avail any service based on Aadhaar OTP/ biometric authentication.

In such cases, the Aadhaar holder needs to follow the below steps:

1. Refer to the email/ SMS/ letter by UIDAI to know the reason for 'Aadhaar Deactivation/suspension'

and the subsequent course of action. If more details are needed one can call to UIDAI helpline 1947 in

this regard.

2. If the deactivation is due to biometrics related reason, visit any Aadhaar Seva Kendra and update your

biometrics.

3. If the deactivation is due to documents related reason, visit nearby Aadhaar centre with correct

document.

35.Whether anyone other than Aadhaar card holder can get corrections /updations in Aadhaar

details on his behalf?

Only the Aadhaar holder can request for update in his/her Aadhaar. No one else can attend Aadhaar

centre on his behalf for doing updations/corrections (except for children below 5 years of age). Aadhaar

update request requires authentication by the Aadhaar holder. This authentication is done either as

biometric authentication at Aadhaar Centre or OTP authentication for online address update. For

children below 5 years of age, this authentication is done by the parent/ guardian whose Aadhaar was

linked to the child's Aadhaar at the time of enrolment.

36. My child's Aadhaar enrolment was done at the age of 3.He got his Aadhaar card at the age of three.

He is yet to cross the age of 5 and hence his own biometrics are not yet taken for Aadhaar. i.e., his

age is not yet due for Mandatory biometric update at the age of 5. Now we need to do some

corrections in his Aadhaar card, say name, address, DOB, mobile number etc. Is it possible?

Yes. It is possible. This will be done in Head of Family based update/correction mechanism. One

important aspect to be noted in this scenario is that for such correction/update before the age of 5, child

April 2021


23

has to be taken to Aadhaar centre along with the same parent/guardian who had accompanied and

whose biometrics were taken during the child's enrolment. Otherwise authentication will be failed and

such update/correction request will be rejected.

37. While enrolling for my child's Aadhaar, mother accompanied the child and her biometrics were

linked to child's Aadhaar during enrolment. Now for the purpose of getting Mandatory biometric

update at the age of 5/15 whether only mother has to visit Aadhaar centre along with the child? Or

even father or anyone of grandparent can take the child to Aadhaar centre?

No. During mandatory biometric update, only child's biometrics will be taken and parent's or

accompanying grandparent's biometrics shall not be taken. Hence irrespective of member who

accompanied during child's Aadhaar enrolment, any member of family can accompany child for getting

mandatory biometric update at the age of 5 or 15.

38. What action can be taken by the resident if the Aadhaar enrolment and update request has been

rejected even after providing valid documents?

If your Aadhaar enrolment and update request has been rejected, you can contact 1947 or visit

www.uidai.gov.in website to know the reason for rejection and get re- enrolled\updated with proper

documents. If the Aadhaar card has become 'invalid' then you can call 1947 to get further guidance.

39.Can I use e-Aadhaar, Aadhaar Letter or Aadhaar PVC card in the place of my Aadhaar card? Can I

show digital copy of Aadhaar through m-Aadhaar App from my Smartphone instead of print copy of

Aadhaar? Which is more important and valid out of these many forms of Aadhaar?

There are various forms of Aadhaar viz Aadhaar Letter, e-Aadhaar, Aadhaar PVC card and UIDAI has

stated very clearly vide circular No. 11014/07/2020-Logistcis dtd 29.09.2020 that all forms of Aadhaar

are equally valid. Residents can choose to use any form of Aadhaar as per their convenience and all forms

of Aadhaar (Aadhaar Letter, e-Aadhaar, Aadhaar PVC card, mAadhaar) are acceptable as a proof of

identity without giving any preference to one form of Aadhaar over the other which implies that any

Government organisation can't insist to produce only Aadhaar Letter format or any other format only.

Since all forms of Aadhaar being legally valid, any government organisation have to accept any one of the

above mentioned forms of Aadhaar produced by resident without causing harassment to residents.

One can also carry his/her Aadhaar in digital form in his/her Smartphone via the official mobile app of

Aadhaar –mAadhaar which is also legally valid as clearly stated by UIDAI. mAadhaar is available for

download from Google Play Store and Apple App Store.

Note:

a) Aadhaar Letter : Aadhaar letter is one that is delivered by ordinary post after Aadhaar is generated

successfully (For new enrolment, Name correction, Address correction, date of birth correction, biometric

updation). Aadhaar Letter in this format will be received through speed post when one places Aadhaar

reprint order by paying Rs 50 online in web portal https://resident.uidai.gov.in/order-reprint . The

reprinted Aadhaar is sent via Speed Post service of India Post and delivered to your registered address

within 15 days of placing the request. Having Mobile number linked to Aadhaar is not mandatory to avail

this service. Applicant can use any alternative mobile number to place the request for this service. SMS

notifications are sent to your registered/ given mobile number for SRN (Service Request Number), status

of the request and AWB (Airway Bill Number) for tracking the Speed Post.

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b) e-Aadhaar : Electronic copy of Aadhaar card which can be downloaded from UIDAI website anytime by

anyone who has already been issued with 12 digit Aadhaar number is called e-Aadhaar. Any person can

download the e-Aadhaar card from the UIDAI website by entering his/her 12 digit Aadhaar number free of

cost and he can get it printed in A4 paper. The downloaded Aadhaar, also known as eAadhaar, is a

password protected electronic copy of your Aadhaar. It is downloaded as a .pdf document. The password

for your eAadhaar.pdf file is a combination of the first 4 letters of name in CAPITAL and the year of birth

(YYYY). This is the easiest and quickest form available for anyone to get his Aadhaar when someone has

not carried Aadhaar card and finds immediate need to produce it to any authority .For generating e-

Aadhaar, the mobile number should have been linked to his/her Aadhaar since the request would be

validated through OTP received in the linked mobile number only. One can download e-Aadhaar

maximum 20 times in a calendar year.

c) Aadhaar PVC card : The new Aadhaar PVC(Polyvinyl Chloride Card) card comes with enhanced security

features like QR code with photograph and demographic details, hologram, micro text, ghost image, issue

and print date and an embossed Aadhaar logo. It can be carried in the wallet just like ATM or debit cards.

Residents can avail this service by visiting link https://residentpvc.uidai.gov.in/order-pvcreprint to

Order Aadhaar PVC Card online by making payment of Rs. 50. The Aadhaar PVC card is sent via Speed

Post service of India Post and delivered to your registered address within 15 days of placing the request.

Having Mobile number linked to Aadhaar is not mandatory to avail this service. Applicant can use any

alternative mobile number to place the request for this service. SMS notifications are sent to your

registered/ given mobile number for SRN (Service Request Number), status of the request and AWB

(Airway Bill Number) for tracking the Speed Post.

40.Can I book my appointment for Aadhaar Enrolment/update in advance?

Yes. The resident can use online appointment service to book appointment for themselves or a family

member or friend from 'mAadhaar App' or by visiting UIDAI website-'https://appointments.uidai.gov.in/

bookappointment.aspx'. However, this online appointment booking facility is available for selected/

identified Aadhaar Centres.

41.I am working and do not have time to visit Aadhaar enrolment centre for getting my Aadhaar

updated. Can I update my Aadhaar card online?

Yes. The resident can update his demographic details such as name, date of birth, address and gender

online through Self Service Update Portal(SSUP) of UIDAI (https://ssup.uidai.gov.in). However, only

those individuals will be able to update their details online who have registered their valid mobile number

with Aadhaar. Registration of mobile numbers with Aadhaar is mandatory as the online transactions are

authenticated through an OTP.

New Aadhaar enrolment, biometric updation, Mandatory biometric updation(of 5 and 15 years of

children), mobile number updation, email ID updation and language change cannot be done under online

portal and hence the resident has to visit his nearby Aadhaar Enrolment and Updation centre for getting

it done. UIDAI is proposing to provide language change, mobile updation and email ID updation services

soon in the SSUP online portal. This proposed online mobile update service will be available for only

changing/updating a new mobile number from already linked mobile number with Aadhaar through OTP

authentication received in already linked mobile number. For linking of mobile number for the first time

resident has to visit Aadhaar centre invariably. For example this proposed online service would be useful

in future for below scenario:

April 2021


25

A child while enrolling for Aadhaar has linked his parent's mobile number. After child becomes major

wants to link his own mobile number with Aadhaar. In this scenario one would be able to change already

linked mobile number(parent's) to his own new mobile number in online self service portal based on OTP

authentication received in already linked mobile number.

42.What is the significance of Aadhaar card having Q R Code in it?

A QR code is a form of barcode label which contains machine-readable information and which can be read

by QR code reader/scanner. The QR code printed on the Aadhaar contains important information

relating to Aadhaar. The QR Code printed on the Aadhaar print letter and e-Aadhaar which were issued

earlier to 20-02-2018 contained only the demographic information such as name, date of birth, address,

gender, mobile number of the Aadhaar number holder. Now UIDAI has introduced new secure QR code

which contains demographics as well as photograph of the Aadhaar number holder.

This QR code of the Aadhaar can be used by various departments to verify the identity of the Aadhaar

holder. Presently, a few telecom companies are utilizing this QR code of the Aadhaar card to establish the

identity of their customers and there is a possibility of using this QR code facility by all government/ non-

government organizations in the forthcoming days. Since, this new secure QR code facility has been

introduced from 20-02-2018, the residents who are enrolled earlier to this period will not have

photograph captured in the QR code of their Aadhaar card. On producing such Aadhaar cards, there is a

possibility of any service provider telling them to get their biometric data updated as QR code printed

presently in their Aadhaar card does not have photograph of the resident. However, in such case, there is

no need to get their biometric data updated. Instead the residents can themselves or through cyber café,

can download e-Aadhaar or 'Order Aadhaar reprint' and get updated Aadhaar card having new secure QR

code.

43.I do not have any supporting document for changing my date of birth in Aadhaar card. I have been

told by the Aadhaar centre to get Certificate of DOB issued by Group A Gazetted officer on UIDAI

standard certificate format. Since there are Group 'A' and Group 'B' Gazetted officers, how would I

know that the Gazetted officer approached by me is a Group A or Group B officer?

For changing /updating Name, address and relationship in Aadhaar card, the resident can get Certificate

issued by Group 'A' or Group 'B' Gazetted officer on UIDAI standard certificate format(in the absence of

any other UIDAI prescribed documents) whereas for changing Date of Birth in Aadhaar card, the

standard certificate prescribed by UIDAI needs to be signed by only Group 'A' Gazetted Officer and not by

Group 'B' Gazetted officer. Hence, the resident has to confirm that the Gazetted Officer approached by

him is a Group 'A' or 'B' Gazetted officer before obtaining their signature on the certificate. At present no

comprehensive list of gazetted Group A officers of Central or State Governments is maintained and made

available in public domain and hence there is no way to cross verify for a resident or Aadhaar operator to

check whether any officer in the locality is gazetted Group A officer or Group B officer. Hence it is the

utmost responsibility of all gazetted Group B officers not to sign in standard certificate format brought to

them by residents for date of birth corrections.

44.I am using two mobile numbers/two email ids for various purposes. I do not know which one has

been linked to Aadhaar. How to know which one has been linked?

The linked mobile number /Email id can be seen in one's Aadhaar card .In case Aadhaar card is lost one

can know this by visiting web link https://resident.uidai.gov.in/verify-email-mobile

April 2021


26

45.What is Aadhaar lock/unlock provision? What is Biometrics lock/unlock provision? Is there any

provision to lock/unlock biometrics without using internet by just sending SMS?

Aadhaar lock/unlock : This is one special safety feature provided by UIDAI for those who want to have

additional level of safety. Using this feature one can lock his Aadhaar and by doing this no Aadhaar based

authentication system will succeed. Whenever he needs some authentication to be done he needs to

unlock his Aadhaar. However, authentication may be performed using VID (Virtual ID). VID is a

temporary, revocable 16-digit random number mapped with the Aadhaar number. VID can be used in

lieu of Aadhaar number whenever authentication or e-KYC services are performed. Authentication may

be performed using VID in a manner similar to using Aadhaar number. Resident shall ensure that latest

VID is with him. In order to retrieve existing VID, resident may send SMS to 1947. RVID [last 4 or 8 digits

of UID] {ex: RVID 1234}. VID is mandatory for UID LOCK/UNLOCK.

Biometric lock/Unlock : This Feature will enable Resident to temporarily lock and unlock their

biometrics. This is to protect privacy and confidentiality of Resident's Biometrics Data (includes

fingerprint and iris). Locked Biometrics ensure that Aadhaar holders will not be able to use their

Biometrics for authentications. Users of this feature are cautioned to use this facility with care to prevent

denial of Authentication services. Registered Mobile Number is essential to avail this service. This can be

done by visiting web link https://resident.uidai.gov.in/bio-lock .

Unique Identification Authority of India (UIDAI) has introduced a service called “Aadhaar Services on

SMS” which enables Aadhaar Number holders, who do not have access to internet/resident portal/m-

Aadhaar etc. to use various Aadhaar services like Virtual ID generation/retrieval, Aadhaar lock/unlock,

Biometric lock/unlock etc. through SMS. Resident can avail these Aadhaar services by sending a SMS

from Registered Mobile to 1947 in the prescribed format. Prescribed format is given in web link

https://uidai.gov.in/my-aadhaar/avail-aadhaar-services/aadhaar-services-on-sms.html

46.I am working in one government /non government organization. To provide our service, we are

demanding copy of Aadhaar from anyone approaching us. Sometime when I look at the Aadhaar

card provided by public I get suspicion that it might be a fake one. How can I quickly cross check

whether it is really genuine Aadhaar card?

Any Aadhaar number can be verified online from https://resident.uidai.gov.in/verify . You can use this

service to check the authenticity of any Aadhaar number that is presented to you. For the entered

Aadhaar number, you get the following details of the Aadhaar holder if the Aadhaar number exists

• Age band

• Gender

• State of residence

• Mobile Number (in masked form showing only last 4 digits)

Besides, a service provider can also verify the Aadhaar presented by a person using following services:

1. From mAadhaar App

2. Scan the QR Code on presented Aadhaar using the Aadhaar QR Code Scanner App or mAadhaar App

47.One of my friend having some grievance with his Aadhaar card wants to speak to Aadhaar helpline

1947. His mother tongue is Kannada and he is not so well versed in English. How can he solve his

query/grievance?

April 2021


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No need to worry. The Aadhaar helpline 1947 provides support in 13 languages including Hindi, English,

Assamese, Bengali, Gujarati, Kannada, Malayalam, Marathi, Odia, Punjabi, Tamil, Telugu and Urdu.

48.What are the occasions in which Aadhaar number issued is cancelled? In such scenarios what is

the rectification action?

The Aadhaar number of an Aadhaar holder shall be cancelled in the following circumstances:-

(a) If it is established that more than one Aadhaar numbers have been issued to the same person, then the

Aadhaar number assigned from the earlier enrolment shall be retained, and all subsequent Aadhaar

numbers shall be cancelled .One can also check which one is cancelled and which one is retained by

using link https://resident.uidai.gov.in/verify and entering both Aadhaar numbers. It will show

which of the number has been cancelled.

(b) Where the Aadhaar number has been generated in violation of the prescribed guidelines:-

(i) “Photo on Photo” case where core biometric information is not available: Where an existing

photograph is used for enrolment instead of capturing a new photograph at the enrolment centre,

and where core biometric information has not been captured during enrolment, the resident's

Aadhaar number shall be cancelled.

(ii) “False Biometric Exception” cases: Where the enrolment has been wrongly carried out as a

'biometric exception' case, the Aadhaar number shall be cancelled.

(iii)Where an adult has been enrolled as a child below five years of age to avoid capturing of biometric

information, Aadhaar number shall be cancelled.

(iv)Any other case requiring cancellation owing to the enrolment appearing fraudulent to the Authority

Rectification action: In case of omission of Aadhaar number for reasons other than multiple Aadhaar

numbers having been issued, residents shall be required to re-enrol.

49.What are the occasions in which Aadhaar shall be deactivated?

(1) The Aadhaar of an Aadhaar number holder shall be deactivated in the following circumstances:

(a) “Photo on Photo” and core biometric information is available: Where an existing photograph is used

instead of capturing a fresh photograph at the enrolment centre, and where core biometric

information of the resident has been captured, the Aadhaar number shall be de-activated, and the

resident is asked to update his photograph. Upon successful update of his photograph, the

Aadhaar number may be re-activated.

(b) “False Partial Biometric Exception” cases: Where certain attributes constituting biometric

information have not been captured despite the resident being in a position to provide them, the

Aadhaar number shall be de-activated.

(c) Where it is found at a later stage that enrolment has been carried out without valid supporting

documents, the Aadhaar number shall be deactivated till it is updated by the Aadhaar number

holder after furnishing valid supporting documents.

(d) Where the information captured has been flagged as having bad data and requiring update (such as

mixed/anomalous biometrics information, abusive/expletive words and unparliamentary

language in resident demographics, multiple names in single name using 'urf' or 'Alias'), the

April 2021


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Aadhaar number shall be deactivated till it is updated by Aadhaar holder.

(e) Where a child having attained the age of five or fifteen years of age fails to update his biometric

information within two y ears of attaining such age, his Aadhaar number shall be deactivated. In

cases where such update has not been carried out at the expiry of one year after deactivation, the

Aadhaar number shall be omitted.

(f) Any other case requiring deactivation as deemed appropriate by the Authority.

(2) Upon deactivation, services that are provided by the Authority to the Aadhaar number holder shall be

discontinued temporarily till such time the Aadhaar number holder updates or rectifies the

information, owing to which his Aadhaar number has been deactivated by the Authority.

Rectification action: In case of deactivation, a resident shall be required to update his identity information

partly or fully as required, as per the guidelines or policies as may be specified by the Authority.

50.I have lost my Aadhaar Card. Do I have to re-enroll for Aadhaar?

No, there is no need to re-enroll for Aadhaar, in fact one should not try to re-enroll. In such a scenario if

one tries to re-enroll, such attempt will be rejected as no one can have multiple enrolment. If the resident

has lost his Aadhaar card but remembers his Aadhaar number/EID number, then he can place request

in UIDAI website for Aadhaar card (in letter format or PVC card format) to be/which will be delivered to his

address through speed post. He can also download e-Aadhaar by visiting UIDAI website. However, for

exercising these options, his/her mobile number should have been linked with his Aadhaar. If his mobile

number is not linked with Aadhaar, then he has to visit Aadhaar enrolment centre and get his mobile

number linked with Aadhaar card. On completion of mobile updation process, he can download his e-

Aadhaar or place request for Aadhaar card through speed post.

If the resident has lost his Aadhaar card and do not remember Aadhaar number/EID number, then he

can retrieve his Aadhaar by following process:

i) In case the resident's mobile number is registered in Aadhaar, he can find his enrolment number (EID)

or Aadhaar number by clicking on 'Retrieve Lost UID/EID” tab under section Aadhaar enrolment on

uidai.gov.in website or https://resident.uidai.gov.in/lost-uideid. In this web link when one enters

details of his/her name and linked mobile number, he/she will get OTP to authenticate in the portal.

Once authenticated, his Aadhaar number will be sent to his/her mobile number through SMS.

ii) If his mobile number is not linked with Aadhaar, then he has to visit Aadhaar enrolment centre and by

using his biometrics and demographic details, his Aadhaar number can be retrieved. He can also

ascertain his Aadhaar number by calling UIDAI toll free number 1947.

51.I came to hospital which is 100 km from my home for emergency admission of my close relative.

They are asking for my Aadhaar card. But I have forgotten to take my Aadhaar card with me? What

can I do now? Should I go back to my home to take my Aadhaar card or someone should bring my

Aadhaar card from my home or do I have any other alternate solution in this condition?

You have simple solution and you need not travel long to your far away home just for the purpose of

bringing your Aadhaar card. You can download the e-Aadhaar card free of cost from the UIDAI website by

entering your 12 digit Aadhaar number by visiting nearest cyber café or any facility where internet and

printer are available and can get it printed on A4 paper. This is the easiest and quickest form available for

anyone to get his Aadhaar when someone has not carried Aadhaar card and finds immediate need to

produce it for any authority including hospital. UIDAI has stated very clearly vide circular No.

April 2021


29

11014/07/2020-Logistcis dtd 29.09.2020 that all forms of Aadhaar (Aadhaar Letter, e-Aadhaar,

Aadhaar PVC card, m-Aadhaar) are legally valid. Residents can choose to use any form of Aadhaar as per

their convenience and all forms of Aadhaar are acceptable as a proof of identity without giving any

preference to one form of Aadhaar over the other which implies that any Government Organization can't

insist to produce only Aadhaar Letter format or any other format only. Since all forms of Aadhaar being

legally valid, any government organization has to accept any one of the above mentioned forms of

Aadhaar produced by resident without causing harassment to residents.

For downloading e-Aadhaar, the mobile number should have been linked to the Aadhaar since the

request would be validated through OTP received in the linked mobile number only.

Alternatively, you can also carry Aadhaar in your smart phone via the official mobile app of Aadhaar

–mAadhaar. m-Aadhaar app is available for download from Google Play Store and Apple App Store. It

implies that any resident can just show digital copy of Aadhaar available in his/her mobile through m-

Aadhaar app to any government authority/non government authority(like hospitals) and they are legally

bound to accept one's Aadhaar proof in digital format shown from his/her mobile through m-Aaadhaar

App.

52.At present I do not have my Aadhaar card. I don't remember my Aadhaar number also. I even do

not have acknowledgement slip given during Aadhaar enrolment process. But I do remember that

long back I went for enrolling for Aadhaar in one Aadhaar centre and my biometrics were taken. Is

there any way to know my Aadhaar number and get my Aadhaar card?

Yes. You can visit any Aadhaar centre and inform the operator about this scenario. By using your

biometrics and name, gender and district details, your Aadhaar number can be retrieved.

This option is also useful for anyone or any agency to identify victims of human trafficking found in far away

place from his/her native place or to identify anyone from orphanage and to reconnect with his / her family.

53. (a) I have visited a place of worship and there I need some amount of money urgently to book

some seva/to give some offering. I have not brought my ATM/debit card. Whether Aadhaar

Enabled Payment System (AEPS) can help me in this situation?

(b) I have come to hospital and I need some amount of money urgently. I have not brought my

ATM/debit card. Whether Aadhaar Enabled Payment System (AEPS) can help me in this

situation?

Yes. One just needs to remember his Aadhaar number to withdraw amount up to Rs. 10,000 at a

time by visiting nearby post office from his own savings bank account with any bank provided that

the bank account has been linked with Aadhaar number and it had been enabled for AEPS service.

To avail this service, one need not have to produce Aadhaar card copy also. He just needs to tell his

Aadhaar number in post office and perform biometric authentication to withdraw money. Hence

anyone in such situation who does not remember his Aadhaar number, can get his Aadhaar

number telephonically and visit nearest post office to withdraw money required urgently.

54.How do I know the status of my Aadhaar seeding? How do I know to which bank or post office

savings account benefits of various schemes like PM Kisan, MGNREGA etc will be credited through

direct benefit transfer (DBT) mechanism?

Status of Aadhaar seeding and name of the bank to which one's Aadhaar has been seeded can be checked

April 2021

30


in web link https://resident.uidai.gov.in/bank-mapper . For details of working of Aadhaar based DBT

mechanism refer detailed article on this subject in this booklet.

55.I am from Karnataka. Now for a short duration I am staying at Hyderabad. Can I get my new

Aadhaar/Aadhaar updations in any Aadhaar center in Hyderabad itself or should I only get it done

during my visit to my native in Karnataka only?

You can get enrolled to Aadhaar or update demographic details (name, address, date of birth, gender,

mobile number or email ID), or biometric details (photograph, fingerprints, iris scan) in your Aadhaar

from any Aadhaar Enrolment Centre across the country. However since Aadhaar operator at Hyderabad

normally will be having knowledge of Telugu local language and not of Kannada, when doing new

enrolment in Hyderabad, second language that will appear in Aadhaar card for name and address (one

language in Aadhaar card shall always be English)shall be Telugu. Once you return to Karnataka, you

can update Name and Address portion to local language if required, by visiting nearest Aadhaar center.

Similarly already enrolled Aadhaar in Karnataka will normally have Kannada as second language in

Aadhaar card. So if name and address portion is corrected in any Aadhaar center in Hyderabad, second

language will be changed to Telugu as operator at Hyderabad Aadhaar center will normally be well versed

in Telugu and he/she will be selecting Telugu as default second language for Aadhaar enrolment and

correction work. For other kind of demographic and biometric update there will not be any issue at all to

get their Aadhaar updated at any center across the country.

Bibliography

1. Various Circulars/guidelines issued by UIDAI from time to time

2. Aadhaar Handbook 2021 for Residents published by UIDAI

3. Aadhaar Handbook 2020 for Operators published by UIDAI

April 2021

ANNEXURE-1Unique Identification Authority of IndiaGovernment of India

31

32

ANNEXURE-2

India Post

Name can be Updated / Corrected in Aadhaar by producing any one of the following documentsavailable with the applicant which contains the required correct Name.

1. Passport 2. PAN Card

3. Ration/ PDS Photo Card 4. Voter ID

5. Driving License 6. Pensioner Photo Card

7. Government Photo ID Cards/ Service photo identity card issued by PSU 8. NREGS Job Card

9. Photo ID issued by Recognized Educational Institution 10. Arms License

11. Photo Bank ATM Card 12. Photo Credit Card

13. Freedom Fighter Photo Card 14. Kissan Photo Passbook

15. CGHS/ ECHS Photo Card

16. Address Card having Name and Photo issued by Department of Posts

17. Disability ID Card/ handicapped medical certificate issued by the respective State/ UT Governments/ Administrations

18. Gazette notification for name change

19. Marriage certificate with photograph

20. SSLC book having candidates photograph

21. ST/ SC/ OBC certificate with photograph

22. School Leaving Certificate (SLC)/ School Transfer Certificate (TC), containing name and photograph

23. Extract of School Records issued by Head of School containing name and photograph

24. Bank Pass Book having name and photograph

25. If none of the above documents are available, then the certificate issued by the following officers on UIDAI Standard Certificate Format may be submitted as proof of identity.

(i) Any Gazetted Officer or Tehsildar

(ii) Superintendent/ Warden/ Matron/ Head of Institution of recognized shelter homes or orphanages etc.

(iii) MP or MLA or MLC or Municipal Councillor

(iv) Village Panchayat Head or Mukhiya or its equivalent authority (for rural areas)

(v) Recognized Educational Institution signed by Head of Institute

(vi) Employees' Provident Fund Organisation (EPFO)

UIDAI's Standard Certificate format can be downloaded from UIDAI website or obtained at Aadhaar Enrolment and Updation Centre. Certificate format is also given in Annexure - 3.

LIST OF ACCEPTABLE DOCUMENTS FOR CHANGE OF NAME

33

WANT TO UPDATE / CORRECT NAME IN AADHAAR CARD ?

April 2021

ANNEXURE-3

34

April 2021

ANNEXURE-3a

35

April 2021 36

ANNEXURE-4

WANT TO UPDATE / CORRECT ADDRESS IN AADHAAR CARD ?

Address can be Updated / Corrected in Aadhaar by producing any one of the following documentsavailable with the applicant which contains the required correct address.

LIST OF ACCEPTABLE DOCUMENTS FOR CHANGE OF ADDRESS

India Post

1. Passport 2. Bank Statement/ Passbook

3. Post Office Account Statement/ Passbook 4. Ration Card

5. Voter ID 6. Driving License

7. Water Bill (not older than 3 months) 8. Electricity Bill (not older than 3 months)

9. Credit Card Statement (not older than 3 months) 10. Insurance Policy

11. Telephone Landline Bill (not older than 3 months) 12. NREGS Job Card

13. Arms License 14. Pensioner Card

15. Freedom Fighter Card 16. Kissan Passbook

17. CGHS/ ECHS Card 18. Income Tax Assessment Order

19. Vehicle Registration Certificate 20. Registered Sale/ Lease/ Rent Agreement

21. Gas Connection Bill (not older than 3 months) 22. Passport of Spouse

23. SSLC book having photograph 24. School Identity card

25. Property Tax Receipt (not older than 1 year) 26. Signed Letter having Photo from Bank on letterhead

27. Address Card having Photo issued by Department of Posts 28. Passport of Parents (in case of Minor)

29. Caste and Domicile Certificate having Photo issued by State Govt

30. Government Photo ID cards/ service photo identity card issued by PSU

31. Signed Letter having Photo issued by registered Company on letterhead

32. Disability ID Card/ handicapped medical certificate issued by the respective State/ UT Governments/ Administrations

33. Allotment letter of accommodation issued by Central/ State Govt. (not more than 3 years old)

34. Marriage Certificate issued by the Government, containing address

35. Identity Card issued by recognized educational institutions

36. School Leaving Certificate (SLC)/ School Transfer Certificate (TC), containing Name and Address

37. Extract of School Records containing Name, Address and Photograph issued by Head of school

38. If none of the above documents are available, then the certificate issued by the following officers on UIDAI Standard Certificate Format may be submitted as proof of address.

(i) Any Gazetted Officer or Tehsildar

(ii) Village Panchayat head or its equivalent authority (for rural areas)

(iii) Superintendent/ Warden/ Matron/ Head of Institution of recognized shelter homes or orphanages etc.

(iv) MP or MLA or MLC or Municipal Councillor

(v) Recognized Educational Institution signed by Head of Institute

(vi) Employees' Provident Fund Organisation (EPFO)


37

ANNEXURE-5

1. Birth Certificate

2. SSLC Book/ Certificate

3. Passport

4. A certificate (on UIDAI standard certificate format for enrolment/ update) or ID Card having photo and Date of Birth (DOB) duly signed and issued by a Government authority

5. Photo ID card having Date of Birth, issued by Recognized Educational Institution

6. PAN Card

7. Marksheet issued by any Government Board or University

8. Government Photo ID Card/ Photo Identity Card issued by PSU containing DOB

9. Central/ State Pension Payment Order

10. Central Government Health Service Scheme Photo Card or Ex-Servicemen Contributory Health Scheme Photo card

11. School Leaving Certificate (SLC)/ School Transfer Certificate (TC), containing Name and Date of Birth

12. Extract of School Records issued by Head of School containing Name, Date of Birth and Photograph

13. If none of the above documents are available, then the certificate issued by the following officers on UIDAI Standard Certificate Format may be submitted as proof of date of birth.

(i) Group A Gazetted Officer

(ii) Recognized Educational Institution signed by Head of Institute

(iii) Employees' Provident Fund Organisation (EPFO)


38

WANT TO UPDATE / CORRECT DATE OF BIRTH IN AADHAAR CARD ?

Date of birth can be Updated / Corrected in Aadhaar by producing any one of the following documentsavailable with the applicant which contains the required correct date of birth.

LIST OF ACCEPTABLE DOCUMENTS FOR CHANGE OFDATE OF BIRTH

India Post

April 2021

LIST OF ACCEPTABLE DOCUMENTS FOR PROOF OF RELATIONSHIP

ANNEXURE-6

Relationship of the resident with HOF can be proved by producing any one of the followingdocuments available with the applicant which establishes the relationship of the resident with HOF

1. PDS Card

2. MNREGA Job Card

3. CGHS/ State Government/ ECHS/ ESIC Medical card

4. Pension Card

5. Army Canteen Card

6. Passport

7. Birth Certificate issued by Registrar of Birth, Municipal Corporation and other notified local government bodies like Taluk, Tehsil etc.

8. Any other Central/ State government issued family entitlement document

9. Marriage Certificate issued by the government

10. Address card having name and photo issued by Department of Posts

11. Discharge card/ slip issued by Government hospitals for birth of a child

12. If none of the above documents are available, then the certificate issued by the following officers on UIDAI Standard Certificate Format may be submitted as proof of relationship.

(i) MP or MLA or MLC or Municipal Councillor or Gazetted Officer

(ii) Village Panchayat Head or Mukhiya or its equivalent authority (for rural areas)


39

India Post

LIST OF ACCEPTABLE DOCUMENTS FOR PROOF OFRELATIONSHIP

April 2021

Under Section 3 of THE AADHAAR (TARGETED DELIVERY OF FINANCIAL AND OTHER SUBSIDIES, BENEFITS AND SERVICES) ACT, 2016 (Aadhaar Act)

Aadhaar Enrolment and Mandatory Biometric Update is free. No charges are applicable for Form. In case of Correction/ Update, provide your Aadhaar Number (UID), Full Name and only that field which needs Correction/ Update.

√� Resident Non-Resident Indian (NRI*) Please follow the instructions overleaf while filling up the form. Use capital letters only.

1Pre Enrolment ID (If applicable):

2 In case of Update provide Aadhaar Number (UID):

2.1 Biometric Update (Photo + Fingerprint + Iris) Mobile Date of Birth Address Name Gender Email

3 Full Name: PREETHI

4 Gender: Male √ Female Transgender 5 Age: Yrs OR Date of Birth: | 01 |01 | 2017 |

Declared √ Verified

6

Address: C/o VASUDEV

House No./ Bldg./ Apt: LEELA APARTMENTS Street/ Road/ Lane: KODIYALGUTTU 1 ST CROSS ROAD

Landmark: NEAR T M A PAI CONVENTION HALL Area/ Locality/ Sector: BALLALBAGH

Village/ Town/ City: MANGALURU Post Office: KODIYALBAIL

District: DAKSHINA KANNADA Sub-District: DAKSHINA KANNADA State: KARNATAKA

E-Mail: [email protected] Mobile No.: |9|8|7 |6 |5 |4|3|2 |1 |0 PIN Code: |5 | 7| 5| 0|0 | 3|

7

Details of: √ Father Mother Guardian Husband Wife For children below 5 years Father/Mother/Guardian’s details are mandatory. Adults can opt not to specify this information.

Name: VASUDEV

EID/ Aadhaar No.: |9 |8 |7 | 6|5 | 4|3 |2 |1 |0 |1 |2 |

Verification Type: Document Based Introducer Based √�Head of Family (HoF) Based

Select only one of the above. Select Introducer or Head of Family only if you do not possess any documentary proof of identity and/ or address. Introducer and Head of Family details are not required in case of Document based verification.

8 For Document Based (Write Names of the documents produced. Refer overleaf of this form for list of valid documents)

a. POI b. POA

c. DOB: BIRTH CERTIFICATE (Mandatory in case of Verified Date of Birth)

d. POR : BIRTH CERTIFICATE (Mandatory in case of HoF based Enrolment/ Update)

9

For Introducer Based – Introducer’s Aadhaar No.: | | | | | | | | | | | | |

For HoF Based - Details of : √ Father Mother Guardian Husband Wife

HoF’s EID/ Aadhaar No.: 9 I8|7|6|5|4|3|2|1|0|1|2

I hereby confirm the identity and address of PREETHI as being true, correct and accurate.

Introducer/ HoF’s Name: VASUDEV

Signature of Introducer/ HoF

Disclosure under section 3(2) of THE AADHAAR (TARGETED DELIVERY OF FINANCIAL AND OTHER SUBSIDIES, BENEFITS AND SERVICES) ACT, 2016 I confirm that I have been residing in India for at least 182 days in the preceding 12 months / I am Non Resident Indian (NRI) & information (including biometrics) provided by me to the UIDAI is my own and is true, correct and accurate. I am aware that my information including biometrics wi ll be used for generation of Aadhaar and authentication. I understand that my identity information (excep t core biometric) may be provided to an agency only with my consent during authentication or as per the provisions of the Aadhaar Act. I have a right to access my identity information (except core biometrics) following the procedure laid down by UIDAI.

Verifier’s Stamp and Signature:

(Verifier must put his/ her Name, if stamp is not available) Applicant’s signature/ Thumbprint

To be filled by the Enrolment Agency only: Date & time of Enrolment:

Note: In case of minor, the signature will be done by parent/guardian. In case of incapacitated person, the signature will be done by Legal Guardian of Incapacitated Person * In case of NRI, only Indian Passport will be valid as POI.

Unique Identification Authority of IndiaGovernment of India

MODEL FILLED FORMFor New Enrolment (below 5 years)

AADHAAR ENROLMENT/ CORRECTION/ UPDATE FORM

ANNEXURE-7

40


AADHAAR ENROLMENT/ CORRECTION/ UPDATE FORM Aadhaar Enrolment and Mandatory Biometric Update is free. No charges are applicable for Form. In case of Correction/ Update, provide your Aadhaar Number (UID), Full Name and only that field which needs Correction/ Update.

√ Resident Non-Resident Indian (NRI*) Please follow the instructions overleaf while filling up the form. Use capital letters only.

1 Pre Enrolment ID (If applicable):


2.1 Biometric Update (Photo + Fingerprint + Iris) Mobile Date of Birth Address Name Gender Email


4 Gender: Male √ Female Transgender 5 Age: Yrs OR Date of Birth: | 01 | 01 | 2000|

Declared √��Verified

6

Address: C/o VASUDEV

House No./ Bldg./ Apt: H.No-23/152-1, LEELA APARTMENT Street/ Road/ Lane: KODIYALGUTTU 1 ST CROSS ROAD

Landmark: NEAR T.V. RAMAN PAI CONVENTION HALL Area/ Locality/ Sector:BALLALBAGH

Village/ Town/ City:MANGALURU Post Office:KODIYALBAIL

District:DAKSHINA KANNADA Sub-District: DAKSHINA KANNADA State:KARNATAKA

E-Mail:[email protected] Mobile No.: 9|8 |7 |6 |5 |4 |3|2 | 1|0 PIN Code: | 5| 7|5 |0 |0 | 3|

7

Details of: Father Mother Guardian Husband Wife For children below 5 years Father/Mother/Guardian’s details are mandatory. Adults can opt not to specify this information .

Name:

EID/ Aadhaar No.: | | | | | | | | | | | | | | | dd | mm | yyyy | hh : mm : ss|

Verification Type: √�Document Based Introducer Based Head of Family (HoF) Based



a. POI : PHOTO ID ISSUED BY RECOGNISED SCHOOL b. POA:

c. DOB: BIRTH CERTIFICATE (Mandatory in case of Verified Date of Birth)

d. POR (Mandatory in case of HoF based Enrolment/ Update)

9


For HoF Based - Details of : Father Mother Guardian Husband Wife

HoF’s EID/ Aadhaar No.: | | | | | | | | | | | | | | | dd | mm | yyyy | hh : mm : ss|

I hereby confirm the identity and address of as being true, correct and accurate.

Introducer/ HoF’s Name: Signature of Introducer/ HoF

Disclosure under section 3(2) of THE AADHAAR (TARGETED DELIVERY OF FINANCIAL AND OTHER SUBSIDIES, BENEFITS AND SERVICES) ACT, 2 016 I confirm that I have been residing in India for at least 182 days in the preceding 12 months / I am Non Resident Indian (NRI) & information (including biometrics) provided by me to the UIDAI is my own and is true, correct and accurate. I am aware that my information including biometrics wi ll be used for generation of Aadhaar and authentication. I understand that my identity information (except core biometric) may be provided to an agency only with my consent during authentication or as per the provisions of the Aadhaar Act. I have a right to access my identity information (except core biometrics) following the procedure laid down by UIDAI.






MODEL FILLED FORMFor New Enrolment – above 5 years

ANNEXURE-8

41

PHOTO ID ISSUED BY RECOGNISED SCHOOL



Resident Non-Resident Indian (NRI*) Please follow the instructions overleaf while filling up the form. Use capital letters only.


2

2.1 Biometric Update (Photo + Fingerprint + Iris) Mobile

In case of Update provide Aadhaar Number (UID):

Date of Birth Address √��Name Gender Email

3 Full Name: PREETI

4 Gender: Male Female Transgender 5 Age: Yrs OR Date of Birth: | | | |

Declared Verified

6

Address:

House No./ Bldg./ Apt: Street/ Road/ Lane:

Landmark: Area/ Locality/ Sector:

Village/ Town/ City: Post Office:

District: Sub-District: State:

E-Mail: Mobile No.: PIN Code: || | || | |

7

Details of: Father Mother Guardian Husband Wife For children below 5 years Father/Mother/Guardian’s details are mandatory. Adults can opt not to specify this information.

Name:


Verification Type: √��Document Based Introducer Based Head of Family (HoF) Based



a. POI: VOTER ID b. P OA:

c. DOB (Mandatory in case of Verified Date of Birth)


9






Disclosure under section 3(2) of THE AADHAAR (TARGETED DELIVERY OF FINANCIAL AND OTHER SUBSIDIES, BENEFITS AND SERVICES) ACT, 2 016 I confirm that I have been residing in India for at least 182 days in the preceding 12 months / I am Non Resident Indian (NRI) & information (including biometrics) provided by me to the UIDAI is my own and is true, correct and accurate. I am aware that my information including biometrics will be used for generation of Aadhaar and authentication. I understand that my identity information (except core biometric) may be provided to an agency only with my consent during authentication or as per the provisions of the Aadhaar Act. I have a right to access my identity information (except core biometrics) following the procedure laid down by UIDAI.





1 2 3 4 2 4 6 8 3 6 9 0


MODEL FILLED FORMFor Name Correction / Updation

ANNEXURE-9

42

Ц

Ц

3 6 9 0



AADHAAR ENROLMENT/ CORRECTION/ UPDATE FORM

MODEL FILLED FORMFor Address Correction / Updation

ANNEXURE-10

43






2.1 Biometric Update (Photo + Fingerprint + Iris) Mobile √��Date of Birth Address Name Gender Email


4 Gender: Male Female Transgender 5 Age: Yrs OR Date of Birth: | 02 | 02 | 1998 |

Declared √ Verified

6

Address: C/o NAME





E-Mail: Mobile No.: PIN Code: | | | | | | |

7


Name:


Verification Type: √ Document Based Introducer Based Head of Family (HoF) Based



a. POI b. POA

c. DOB: BIRTH CERTFICATE (Mandatory in case of Verified Date of Birth)


9











3 6 9 0


MODEL FILLED FORMFor Date of Birth Correction / Updation

ANNEXURE-11

44






2.1 √��Biometric Update (Photo + Fingerprint + Iris) Mobile Date of Birth Address Name Gender Email


4 Gender: Male Female Transgender 5 Age: Yrs OR Date of Birth: | DD | MM | YYYY |

Declared Verified

6

Address: C/o NAME





E-Mail: Mobile No.: | | | | | | | | | | | PIN Code: | | | | | | |

7


Name:


Verification Type: Document Based Introducer Based Head of Family (HoF) Based



a. POI b. POA



9







Verifier’s Stamp and Signature :




3 6 9 0


MODEL FILLED FORMFor Biometric Correction / Updation

ANNEXURE-12

45

Under Section 3 of THE AADHAAR (TARGETED DELIVERY OF FINANCIAL AND OTHER SUBSIDIES, BENEFITS AND SERVICES) ACT, 2016 (Aadhaar Act





2.1 Biometric Update (Photo + Fingerprint + Iris) Mobile Date of Birth Address Name √��Gender Email


4 Gender: Male √��Female Transgender 5 Age: Yrs OR Date of Birth: | | | |

Declared Verified

6

Address:





E-Mail: Mobile No.: PIN Code: | | | | | | |

7


Name:

EID/ Aadhaar No.:




a. P OI : b. P OA:

c. D OB: (Mandatory in case of Verified Date of Birth)

d. P OR: (Mandatory in case of HoF based Enrolment/ Update)

9



HoF’s EID/ Aadhaar No.:








5 6 7 8 9 0 1 2


MODEL FILLED FORMFor Gender Correction / Updation

ANNEXURE-13

46






2.1 Biometric Update (Photo + Fingerprint + Iris) Mobile Date of Birth Address Name Gender √� Email

3 Full Name: Preeti


Declared Verified

6

Address: C/o NAME





E-Mail: [email protected] Mobile No.: | | | | | | | | | | | PIN Code: | | | | | | |

7


Name:





a. POI b. POA



9











1 2 3 4 2 4 6 8 3 6 9 0


MODEL FILLED FORMFor email ID Correction / Updation

ANNEXURE-14

47






2.1 Biometric Update (Photo + Fingerprint + Iris) √��Mobile Date of Birth Address Name Gender Email



Declared Verified

6

Address: C/o NAME





E-Mail: Mobile No.: |9|7|6|5 4|3|2|1 0 |5| PIN Code: | | | | | | |

7


Name:





a. POI b. POA



9











1 2 3 4 2 4 6 8 3 6 9 0


MODEL FILLED FORMFor Mobile Number Correction / Updation

ANNEXURE-15

48

Aadhaar based financial systems. How does it work? How DBT

(Direct Benefit Transfer) system work? How does AEPS work?

What is the difference between Aadhaar linking and

Aadhaar Seeding and AEPS enabling?

It is well known fact that Aadhaar is an important document at present to avail benefits of any Government

schemes through Direct Benefit Transfer (DBT), be it Central Government or State Government schemes. But

due to lack of proper understanding among public and banking/postal staff in various concepts involved in

implementation of Aadhaar based DBT system, the benefits of DBT schemes are not quickly reaching the

beneficiaries and beneficiaries are made to run from bank/post office to government department and vice versa

multiple times to avail the due amount meant for them. For smooth and successful implementation of Aadhaar

based DBT, clarity is required in below aspects among public and banking/postal staff:

a) Role played by Aadhaar in implementation of direct benefit transfer of various schemes.

b) Method of Aadhaar update to be done in banking software of different banks/post offices

c) Conceptual clarity of different words used –Aadhaar linking, seeding, AEPS (Aadhaar Enabled Payment

system) and different mechanism available in banking/post office software for each of these concepts.

This article is intended to explain and guide all the aspects involved in Aadhaar based financial system and

hence to minimise the problems faced by beneficiaries of various schemes.

During early years of last decade, when central government started direct benefit transfer scheme through

NPCI, importance of Aadhaar was not so prominent as of today.(NPCI-National Payment corporation of India is

a financial institution set up by Government of India for developing mechanism for various modes of seamless

digital payments).There were large percentage of Indians who did not have Aadhaar numbers by then. Hence if

DBT payment mechanism was built upon mandatory requirement of Aadhaar number, large number of

beneficiaries might have been left out of receiving the benefits. So Government has designed “Account based

DBT mechanism” through NPCI. In NPCI technical terminology, this is called ACH method or Account based

credit method. In this mode of DBT credit, there was no role of Aadhaar. While applying for schemes, beneficiary

just had to give details of their bank accounts and IFSC codes. Giving Aadhaar number was not compulsory. As

an optional column, Aadhaar number had to be provided by applicant for future usage by the department

offering scheme.

In this method, the department offering scheme, after sanctioning the amounts, would give list of bank/post

office accounts/IFSC codes of beneficiaries (collected from their applications for the scheme) to NPCI to deposit

sanctioned amount. In this way beneficiaries get their due amount from departments in their bank/post office

account provided by them in their application. At present various social security pensions of Karnataka

Government (old age pension, widow pension, sandhya suraksha etc) are being paid in this method. Main

drawback of this method is that, there is no way to detect if someone has applied multiple times using different

bank/post office accounts in each of his application to deceive the government. Hence in this method, there is a

scope for leakage and multiple payments for single beneficiary.

To overcome leakage possibility involved in ACH method (Account based credit method) of DBT, on the direction

of government, NPCI developed leakage proof method of DBT payment based on Aadhaar number. In NPCI

terminology this method is called APB Method or Aadhaar Payment Bridge method. To implement this method,

NPCI conceptualised “Aadhaar Seeding” mechanism. A person can have only one Aadhaar number. He can


49April 2021

have savings bank account in multiple numbers of banks and post offices. In such a situation, “Aadhaar

seeding” concept means, at a given time one Aadhaar number should have option to be seeded with only one

savings bank account of any bank or post office. A unique file called “Aadhaar bank mapper” file was created

and maintained by NPCI exclusively for this purpose to store Aadhaar seeding information. This file consists of

all Aadhaar numbers issued by UIDAI and status and details of Aadhaar seeding to each Aadhaar number. As

explained, this mapper file is external to any bank/post office (maintained at NPCI), but having provision to get

updated only though requests received from account holders through bank/post office.

In Aadhaar bank mapper file at any given time only one bank or post office savings account can be “seeded”

with Aadhaar and it can be changed anytime to any other bank/post office savings account based on account

holder's request any number of times. When “Aadhaar seeding “ request given by public either in post offices or

banks and when it is properly updated in designated fields by bank/post office staff, on the same day through

electronic mode ,the seeding request gets communicated to NPCI and bank mapper file gets updated.

Various central and state government departments which implement schemes with a mechanism to disburse

amount in Aadhaar based DBT (APB method) instruct applicants of schemes to compulsorily provide their

Aadhaar number in the application. After approval of scheme benefits, these departments give only list of

Aadhaar numbers and due eligible amount information to NPCI and direct NPCI “for the given list of Aadhaar

numbers, in NPCI's Aadhaar bank mapper file, whichever bank account that has been seeded, make a credit of

scheme's benefit amount”. To reassert, in this method government department making disbursement through

Aadhaar based DBT do not specifically mention any bank account details while directing NPCI to credit benefit

amount to the beneficiary.

The important aspect to be noted here is that the beneficiary need not get DBT amount to the bank account

number specified in application. Only if the same bank account is seeded in NPCI maintained Aadhaar Bank

mapper file only, credit will take place in that account. At present beneficiaries keep checking the bank account

which they filled while applying for any scheme and feel that they have not received the DBT amount. There are

many instances where DBT amount is not being credited into the bank/post office account mentioned by them

while applying for the scheme because this account is not seeded in NPCI Aadhaar bank mapper file. But DBT

amount is credited into their bank/post office account which has been seeded in NPCI Aadhaar –bank mapper

file, but this fact is not known to the beneficiary. In this method of DBT credit, if in Aadhaar bank mapper file,

none of the savings account is seeded for particular Aadhaar number, then NPCI returns the amount to the

department directing it to make credit with the reason “We could not process the DBT credit as ,no bank/post

office account has been seeded to the Aadhaar number given”. This issue is commonly referred as “Aadhaar

seeding issue” by officials of various departments implementing Aadhaar based DBT schemes.

At present, many popular schemes like PM KISAN, student scholarships and MGNREGA payments are all being

implemented in this mechanism only. Since there is not an iota of scope for multiple payments for one

beneficiary in this method, all future schemes also will definitely have this mode of DBT credit mechanism.

Besides, some schemes in which presently account based DBT credit is being done (All social security pension

schemes of Karnataka Government : Sandhya Suraksha Pension, old age pension, widow pension etc) will also

be shifted to Aadhaar based DBT credit shortly from the day state government decides. This will only be

question of time. For early shifting to these methods, State Government is setting deadlines to furnish Aadhaar

numbers for all social security pension beneficiaries. Once this change in mode of payment is implemented,

beneficiaries will suddenly start getting DBT credits in the account which has been seeded with Aadhaar in

NPCI database, which may be different from the account in which they are receiving the benefits now through

account based credit mode.


50April 2021

Best feature of Aadhaar based payment method is that, when a beneficiary wants to change the bank account

in which he wants to receive DBT credits of multiple schemes, he need not visit each department running

schemes for updating desired bank account details individually. He just needs to visit that branch of the bank

or post office where he intends to receive the benefits and submit “Change of Aadhaar seeding request”. Then on

properly updating this request in banking software by post office/banking staff, on the same day, this request

will be electronically transmitted to NPCI and Aadhaar bank mapper file will get updated. From that date

onwards, all Aadhaar based DBT payments shall be credited to the newly seeded bank/post office account

which has been updated in NPCI database.

Taking one example, let us assume a person is the beneficiary of 3 schemes- PM KISAN, Milk subsidy,

MGNREGA. At present he is receiving his DBT credits in SBI savings account, whose branch is situated far

away from the residence of the beneficiary. Now he wants to get these DBT benefits in a Post office present in his

village itself where he has savings account. For doing this he just needs to give change of Aadhaar seeding

request at his post office where he has his savings account and wants to get DBT credits. That's All!. He need not

make separate visits to Agriculture dept, Milk society, Gram Panchayath to submit any separate requests to

update change of account details for changing DBT credits of respective schemes.

We understood mechanism of DBT credits being done through NPCI. Now let us see the concepts involved in its

implementation so that various issues being faced now in successful implementation of Aadhaar based DBT

credit can be resolved with clear understanding of the concepts involved. Especially banking/post office staff

needs clear understanding of these concepts, else they make public to suffer unnecessarily and making them

hop from one office to another when actually solution is with them in properly updating Aadhaar seeding

related request of their customer in banking/post office software.

In banking /post office software, there are three concepts regarding relation between Aadhaar and one's

savings account.

1. Aadhaar linking

2. Aadhaar Seeding.

3. Enabling of AEPS (Aadhaar Enabled Payment System).AEPS is a system where Aadhaar linked savings

bank account holder of any bank can withdraw amount up to Rs. 10,000 in any other bank which has

become a member of AEPS facility designed by NPCI. Majorly this service is being utilised by customers of

various banks to withdraw money from their savings bank at post offices through counter staff and at

their doorstep through postmen visiting their house.

When all beneficiaries of DBT schemes understand that there is a difference between these 3 concepts and

when every banking/post office staff understands that there are separate provisions in banking/post office

software to configure for these 3 kinds of relationships, most of the problems being faced now related to

successful credit of benefits through Aadhaar based DBT method will be resolved.

Aadhaar linking is an internal issue to any bank and it is just adding information of Aadhaar number to bank

account .There is no relation between Aadhaar linking and payment of any schemes to that bank account

through DBT credit. At any given time, a person having savings account in more than one bank can link all of

his bank accounts linked with his Aadhaar number. Mere Aadhaar linking does not ensure any Direct Benefit

transfer to anyone's bank/post office account. To get DBT, Aadhaar seeding is essential requirement.

When bank/post office customer submits Aadhaar seeding request in the branch/post office having account,

staff should register such request properly in the designated column meant for Aadhaar seeding in respective


52April 2021


53

bank/post office software (For example, in post office savings bank software 'APBS Details' section in Customer

Information File (CIF) must be updated for Aadhaar seeding request of the customer. Mere mentioning of

Aadhaar number in a designated column meant for Aadhaar number is not seeding. It is only Aadhaar linking).

When this is done correctly seeding request will be sent electronically to NPCI on the same day from bank/post

office and Aadhaar bank mapper file maintained at NPCI will be updated immediately. If staff at bank/post

office wrongly assume Aadhaar seeding and linking are same (due to inadequate knowledge/lack of awareness)

and do not enter this seeding request in designated column, seeding request do not gets transmitted to NPCI

and hence nothing happens with respect to Aadhaar seeding status of the bank/post office account of the

customer in Aadhaar bank mapper file maintained by NPCI.

In Aadhaar bank mapper file, for a given Aadhaar number if any bank/post office savings bank account detail is

already available, it is treated as Aadhaar seeding has been correctly done for the resident of that Aadhaar

number. If not a single bank/post office savings account detail is available for a given Aadhaar number in

Aadhaar bank mapper file, then for that resident it is termed as “Aadhaar seeding is not done”.

It is reasserted here that in Aadhaar bank mapper file at any given time for a given Aadhaar number only one

bank account or post office account details can be 'seeded', even though resident has savings account in many

banks/post offices. This implies that, at any given time Aadhaar seeding can be done to any one savings

account for resident even though he has multiple savings account either in bank or post office. At present

option to check whether one's Aadhaar seeding has been done or not and if done to which bank /post office

account it has been seeded is available in web link https://resident.uidai.gov.in/bank-mapper only.

For receiving Aadhaar seeding related requests NPCI has designed a application format circulated among all

banks and post offices and mandated all banks/post offices to get account holder's request regarding

new/change of Aadhaar seeding in this form only. In completely digital bank like India Post Payment Bank, this

request is captured in digital mode only through biometric authentication of the account holder. The

application format circulated by NPCI regarding Aadhaar seeding has been given below. In this application part

1 is related to Aadhaar linking and part 2 is about Aadhaar seeding for receiving DBT credits.

April 2021

APPLICATION FOR LINKING /SEEDING AADHAAR NUMBER ANDRECEIVING DBT BENEFITS INTO POST OFFICE SAVINGS ACCOUNT – NPCI MAPPING *

To The Chief Post master/ Head Post master / Sub Post master, ………………. Post office

From ,Account holder name: ________________________________A ccount No. : ________________________________ Mobile No: ________________________________E mail: ________________________________ Dear Sir,

PART I: Request for linking Post Office Savings Account with Aadhaar (Internal to Post office)

1. I am maintaining a Saving Bank Account with your Post Office. 2. I submit my Aadhaar number and voluntarily give my consent to: (self-attested copy enclosed) в Use my Aadhaar Details to authenticate me from UIDAI в Use my Mobile Number mentioned above for sending SMS Alerts to me. в Link the Aadhaar Number to all my existing/new/future accounts and customer profile (CIF) with your Post office.

(Signature/ Thumb Impression of customer) PART II: Request for Seeding Aadhaar number with Post Office Savings Account in NPCI Aadhaar bank mapper file for receiving

DBT(TICK ANY ONE)

m I wish to send my post office account No……………………...with NPCI Mapper to enable me to receive Direct Benefit Transfer(DBT) from any Central/State Govt department in my above account. I understand that if more than one Benefit transfer is due to me, I will receive all the Benefit Transfers in the same account. (For customer who have not so far seeded account with NPCI Mapper).

m I already have savings bank account in …………………………... (Name of the Bank) and have seeded with NPCI Mapper for receiving DBT from Central/State government. I request you now to change my NPCI Mapping (DBT Benefit Account) to my savings account with your Post Office.

m I already have savings account with another in ………………………. (Name of the Bank) and seeded with NPCI Mapper for receiving DBT from Central/State government. I do not want to change my NPCI Mapping (DBT Benefit Account) from the existing Bank/Post office.

m I do not wish to seed my accounts from your Post Office with NPCI Mapper (I do not want any DBT amount to be deposited to my account).

3. I have been explained about the nature of information that may be shared upon authentication. I have been given to understand that my information submitted to the Post office herewith shall not be used for any purpose other than mentioned above, or as per requirements of law.

4. I hereby declare that all the above information voluntarily furnished by me is true, correct and complete. Yours faithfully

(Signature/Thumb Impression of customer)

Encl.: Copy of Aadhaar (Self attested) *NPCI Mapping: Mapping is a process of associating a Post Office/Bank with Aadhaar number which is facilitated by NPCI for Direct Benefit Transfer to respective Post offices/Bank who have linked the Aadhaar Number to a specific POSB/Bank account for receiving Direct Benefits to which customer has given the Consent.

54April 2021

In this form, such account holders, who have been informed by any Government Department that “due to non

seeding of Aadhaar number, Direct Benefit Transfer amount could not be deposited to their account” have to

select option 1 and submit to post office where they have already a saving account or submit filled form with

option 1 selected while opening a new savings bank account in post office.

Apart from above scenario, normally this option should be opted by any adult or children who open bank or post

office account for first time.

Through second option, one can change Aadhaar seeding from presently seeded bank account to any other

bank account or post office account. This option to be used by beneficiary of any DBT scheme who is

dissatisfied with service of bank account in which he is getting DBT credits and want to receive DBT credits in

any other bank or post office which is nearby to his residence/office and convenient for transaction and

thereby can get better service. When application from account holder with this option is received at any bank

branch or post office, this request should be properly updated in appropriate module in their respective

banking software. The same day, this request will be transmitted electronically to NPCI and Aadhaar bank

mapper file maintained at NPCI will be updated on the same day and from that day onwards all subsequent DBT

credits shall take place to newly updated bank /post office account.[Bank /post office staff do have dedicated

report to view status of Aadhaar seeding request sent to NPCI in their respective software modules. For example

in Finacle software used in post offices ABPS Mapper report gives this information)

Account holders, who are receiving DBT credits satisfactorily in any one bank account/post office account, are

asked to submit Aadhaar card details in any other bank/post office, they must submit this form selecting 3rd

option in this application along with Aadhaar card copy. By this option, customer would inform the bank/post

office that “I am giving you copy of my Aadhaar only for the purpose of Aadhaar linking, don't change my

Aadhaar seeding. I am satisfactorily receiving my DBT credits in my presently receiving bank/post office

account.” When such request is received, banking/post office staff must enter Aadhaar number in only

Aadhaar linking related screen in their banking software and should not update anything for Aadhaar seeding

related module. In this scenario, nothing will be communicated to NPCI regarding Aadhaar seeding and hence

Aadhaar bank mapper file remains unaffected/ unchanged.

This aspect must be noted clearly by every account holder since there is a myth among them currently that DBT

credits will be received in that bank/post office account for which they have given copy of Aadhaar card lastly.

“I am not receiving any DBT credits (PM KISAN, MGNREGA etc) in any of my bank/post office accounts at

present and in future also I will not be applying for any schemes involving DBT.” –This kind of account holders

must select 4th option and submit their application along with copy of Aadhaar when any bank/post office staff

request Aadhaar card copy with them. This category of account holders actually do not want Aadhaar seeding

at all since they belong to “Give it up” mind set. They do not want any money from any government scheme.

Hence through this option, account holders inform the bank/post office that they are providing copy of

Aadhaar only for the purpose of Aadhaar linking and not for seeding. When such request is received,

banking/post office staff must enter Aadhaar number in only Aadhaar linking related screen in their banking

software and should not update anything for Aadhaar seeding related module. In this scenario, nothing will be

communicated to NPCI regarding Aadhaar seeding and hence Aadhaar bank mapper file remains unaffected/

unchanged.

Let us now look at AEPS (Aadhaar Enabled Payment System) .AEPS enabling is a process under which, banking

staff have to enable a mechanism by which Savings Bank customer of the bank can withdraw amount up to Rs

10000 at a time from their SB account mainly through postmen or any other bank by Aadhaar authentication


55April 2021


56

method. This is different from Aadhaar linking. When banking staff assume Aadhaar linking and AEPS

enabling are one and same and do not properly enable AEPS by visiting exclusive menu meant for it in their

respective banking software, their SB customers fail to get AEPS services through postmen at their doorstep.

AEPS is different from Aadhaar seeding for DBT also. AEPS has no relation with Aadhaar bank mapper file

maintained by NPCI which is used only for the purpose of Aadhaar based DBT payment. A person having bank

account in more than one bank can enable AEPS facility for all of his accounts and withdraw money from any of

his accounts from any bank through postman.

To summarise, clear understanding of terms, concepts by government officials of various departments,

banking /post office staff and public is very much essential for ensuring timely reach of benefits of various

schemes to the beneficiary.

April 2021

Grievance Redressal System of Postal Services in Karnataka

Grievance Redress Mechanism is part and parcel of the machinery of any administration. No administration can claim to be

accountable, responsive and user-friendly unless it has established an efficient and effective grievance redress mechanism. In fact, the

grievance redress mechanism of an organization is the gauge to measure its efficiency and effectiveness as it provides important

feedback on the working of the administration.

1. Initial level of lodging grievances/complaints:

India Post takes utmost care towards customer service. The customer redressal systems are available in different levels. The Post

Office at which you have made transaction is the first point for redressal of the grievance. A Complaint and Suggestion Book is

available in every Post Office. You can just ask for it and write down your feedback or complaint. You can also register your

grievance in various platforms available sitting at your home. You can register your grievance in www.indiapost.gov.in or tag your

grievance with official twitter handle @ India Post office also. That's all. India Post will take follow up action your

complaint/feedback and will let you know the action taken on it.

2. First level to approach for unresolved grievances/complaints:

You can approach next higher authority of the Department if the complaint is not settled within a reasonable time. In postal setup

there are 5 kinds of operative offices where public make transactions, namely Branch post office, Sub post office, Mukhya Dak

Ghar (MDG), Head Post Office, General Post Office(GPO). First level of administrative office above all operative offices in district

level is Office of the Superintendent of Post Offices in smaller districts and Office of the Senior Superintendent of Post Offices in

bigger districts and major cities.

2.1 Grievance related to all kinds of postal services

First higher level authority for unresolved complaints against any services of Branch Post Office, Sub Post Office, Mukya Dak Ghar

and Head Post Office is Office of the Superintendent of Post Offices or Office of the Senior Superintendent of Post Offices as the

case may be. First higher level authority for unresolved complaints against services of GPO lies with Chief Post Master of GPO who

is a Gazetted officer.

List of contact details of Office of the Superintendent of Post Offices (Office of the SPoS), Office of the Senior Superintendent of

Post Offices (Office of the SSPoS) and Chief Post Master (Office of the CPM) of Bengaluru GPO (There is Only one GPO in state) in

Karnataka Circle along with contact details are mentioned in Table 1 & 2.

[A] Bengaluru City and Bengaluru Rural:

Table 1: First level of Postal Administrative Offices in Bengaluru where you can approach for grievance redressal:

Areas of Bengaluru Name of the Administrative Customer Care Email ID Office & Communication Contact Number Address

Prime localities of Bengaluru Chief Post Master 080-22863344 [email protected] Soudha, Rajbhavan, Bengaluru GPO 080-22850023Vishwaeshwaraiah Towers, Bengaluru-560001Indian Express MG Road & Shivajinagar 080-22868652

Bengaluru Urban, Bengaluru North Senior Superintendent of 080-25587995 [email protected] Taluk & Hoskote Taluk – Post Offices, Bengaluru East 080-25587789A F Station Yelahanka , Agram Division,Museum Road,Air Force Hospital, Amruthahalli Bengaluru-560025Anandnagar, 080-25591573Arabic College, Attur, Austin Town, Banaswadi, Bangalore Bazaar, Bangalore International Airport, Bangalore Sub Foreign Post, Bellandur, Benson Town, Bhattarahalli,Bidrahalli, BSF Campus Yelahanka Byatarayanapura, C.V. Raman Nagar

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April 2021


CMM Court Complex,CMP Centre And School CRPF Campus Yelahanka Devanagundi, DevasandraDoddagubbi, Doddanekkundi, Domlur,Doorvaninagar, Dr. Ambedkar Veedhi Dr. Shivarama Karanth Nagar, EPIP, Fraser Town, GKVK, Gunjur, H.A. Farm,H.A.L II Stage H.K.P. Road,Hebbal Kempapura, High Court, Hoodi,Horamavu, Hulsur Bazaar, Indiranagar,ISRO Anthariksha Bhavan, J.C.Nagar,Jakkur, Jalavayuvihar, Jayamahal Road,Jeevanbhimanagar, Kadugodi Extention,Kadugodi, Kalkunte, Kalyananagar,Kannamangala, Kodigehalli, Kothanur,Krishnarajapuram, KundalahalliLegislators Home, Lingarajapuram Mahadevapura, Mahatma Gandhi Road Marathahalli Colony, Maruthi Sevanagar,Medimallasandra, Mundur MuseumRoad, Muthusandra, Naduvathi, NAL,New Thippasandra, P&T Col.Kavalbyrasandra, Panathur, R T Nagar,R.M.V. Extension II Stage, Rajanakunte,Rajbhavan, Ramamurthy Nagar,Rameshnagar, Richmond Town,Sadashivanagar, Sahakaranagar P.O,Samethanahalli, Singanayakanahalli,Sivan Chetty Gardens, St. Thomas Town Training Command IAF, VarturVasanthanagar, VenkateshapuraVidhana Soudha

Achitnagar, Bagalgunte, Senior Superintendent of 080-23493267 [email protected] Dist Offices Building, Post Offices, 080-23493263Bapagrama, Basaveshwaranagar Bengaluru West Division, Byatha, Chandra Lay Out Bengaluru - 560 086Chikkabanavara, Chikkabidarkal 080-23493264Gayathrinagar, Hampinagar, Herohalli, Hessarghatta Lake, Hessarghatta,Industrial Estate, JalahalliEast, JalahalliJalahalli West, K H B Colony, K. G. Road,Kakolu Kamakshipalya, Kodigehalli,Kodigehalli, Laggere, Magadi Road Mahalakshmipuram Layout,Malleswaram, Malleswaram West,Mathikere, Msrit, Nagarbhavi,Nagasandra, Nandinilayout,Nelakadiranahalli, Palace Guttahalli,Peenya Dasarahalli, Peenya I Stage,

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April 2021


Peenya Small Industries, Rajajinagar Rajajinagar IVth Block, ScienceInstitute, Seshadripuram, Shivakote,Silvepura, Sri ChowdeshwariSrirampuram, Swimming Pool Extn Tarabanahalli, VidyaranyapuraVijayanagar East, VijayanagarViswaneedam, Vyalikaval Extn,West of Chord Road II stage Yeshwanthpur Bazar, Yeswanthpura

Adugodi, Agara, Anjanapura Senior Superintendent of 080-26631003 [email protected], B Sk II Stage, Post Offices, 080-22440309 Banashankari III Stage, Banashankari Bengaluru South Division, Bangalore Corporation Building Bengaluru - 560 041Bannerghatta Road, Bannerghatta 080-26633719Basavanagudi, Begur Bnagalore Viswavidalaya, BolareBommanahalli, BommasandraIndustrial Estate, Carmelram,Chamrajpet, Chandapura, ChandapuraChickpet, Chikkalasandra,Chudenapura, Dasarahalli (Srinagar) Deepanjalinagar, Dharmaram College Doddakallasandra, Electronics City Gaviopuram Extension, Girinagar,Gottigere, Governmemnt ElectricFactory, Haragadde, Hennagara,HSR Layout, Hulimangala, Hulimavu,Huskur, J P Nagar, Jayanagar,Jayanagar West, Jayangar III Block,Jigani, JP Nagar III Phase and VIII phase Kagalipura, Kalkere, KallubaluKathriguppe, Kengeri, KonanakunteKoramangala I Block, Koramangala Koramangala VI Bk, Kumaraswamy Layout, Kumbalagodu, KumbalgoduGollahalli, Madhavan Park, Madivala,Mallathahalli, Mavalli, Mico Layout,Mount St Joseph, Muthanallur,Nayandahalli, Padmanabhnagar,Pampamahakavi, Road, Ragihalli,Rajarajeshwarinagar, Ramohalli,RvNiketan, Sakalavara,Sampangiramnagar, ShanthinagarSingasandra, SomanhalliSt. John's Medical College, State BankOf Mysore Colony, Subramanyapura,Sulikere, Taralu, Tavarekere,Thalaghattapura, Thataguni,Thattekuppe, Thyagarajnagar,

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April 2021


Tilaknagar Tyagrajnagar, Udaypura,Ullalu, Upanagar, Wilson Garden,Wipro Limited, Yelachenahalli

Bengaluru Rural Supt. of Post Offices, 080-27251215 [email protected] Channapatna Division, Channapatna - 562160

Ramanagara Superintendent of Post 080-27251215 [email protected] Offices, Channapatna Division, Channapatna - 562 160

[B] Other Districts in Karnataka:

Table 2 : First level of Postal Administrative Offices in Karnataka(Except Bengaluru) where you can approach for grievance redressal:

Districts Name of the Administrative Office Customer Care Email ID and Communication Address Contact Number

Bagalkot Superintendent of Post Offices, 08354-220670 [email protected] Bagalkot Division, Bagalkot - 587101 08354-223575 08354-220729

Ballari Superintendent of Post Offices, 08392-266037 [email protected] Bellary Division, Ballari - 583102 08392-266768 08392-266524

Belagavi, (Belgaum, Superintendent of Post Offices, 0831-2464428 [email protected], Belagavi Division, Belagavi - 590001 0831-2463550Parasgad, Ramdurg, 0831-2431860/2431150Bailhongal andKhanapur Taluks)

Belagavi Superintendent of Post Offices, 08338-272213 [email protected] (Chikodi, Raybag Chikodi Division, Chikodi - 591201 08338-275549and Athni Taluks) 08338-275106

Belagavi Superintendent of Post Offices, 08332-226313 [email protected](Gokak and Gokak Division, Gokak - 591307Hukkeri Taluks) 08332-225313

Bidar Superintendent of Post Offices, Bidar Division, 08482-226286 [email protected] Bidar-585401. 08482-22350 08482-225243

Chamarajanagar Superintendent of Post Offices, 08221-226291 [email protected] Nanjanagud Division, Nanjangud -571301 08221-226293 08221-226293

Chikkaballapur Senior Superintendent of Post Offices, 08152-222038 [email protected] Kolr Division, Kolar -563102 08152-222033

Chikkamagaluru Superintendent of Post Offices, Chikkamagaluru 08262-235950 [email protected] Division, Chikkamagaluru- 577101 08262-239668

Chitradurga Superintendent of Post Offices, Chitradurga 08194-235694 [email protected] Division, Chitradurga -577501 08194-235695

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April 2021


Dakshina Kannada Senior Superintendent of Post Offices, 08251-230295 [email protected](Bantwal, Puttur Division, Puttur - 574201 08251-230634Belthangady, Sullia, 08251-230201Puttur, Kadaba,Mudabidri Taluks)

Dakshina Kannada Senior Superintendent of Post Offices, 0824-2212305 [email protected](Mangaluru, Mulki, Mangaluru Division, Mangaluru - 575002 0824-2217076Ullal Taluks) 0824-2216700

Davanagere Superintendent of Post Offices, Chitradurga 08194-235694 [email protected] Division, Chitradurga -577501 08194-235695

Dharwad Senior Superintendent of Post Offices, 0836-2442427 [email protected] Dharwad Division, Dharwad - 580008 0836-2440442 0836-2742250

Hassan Superintendent of Post Offices, Hassan Division, 08172-267004 [email protected] Hassan - 573201. 08172-267005 08172-269737

Haveri Superintendent of Post Offices, Haveri Division, 08375-232513 [email protected] Haveri - 581110. 08375-232412

Kalaburagi Senior Superintendent of Post Offices, 08472-263800 [email protected] Kalaburagi Division, Kalaburagi - 585 101 08472-263804 08472-263802

Kodagu Superintendent of Post Offices, 08272-225796 [email protected] Kodagu Division, Madikeri - 571201 08272-225496

Kolar Senior Superintendent of Post Offices, 08152-222038 [email protected] Kolar Division, Kolar -563102. 08152-222033

Koppal Superintendent of Post Offices, Gadag Division, 08372-278672 [email protected] Gadag - 582101. 08372-278672

Mandya Superintendent of Post Offices, 08232-220534 [email protected] Mandya Division, Mandya - 571401 08232-224333

Mysuru Senior Superintendent of Post Offices, 0821-2417307 [email protected](Mysuru, Mysuru Division, Mysuru - 570 020 0821-2417308Hunsur, 0821-2417300Heeggadadevankote,Krishnarajanagar,Piriyapatna Taluks)

Mysuru Superintendent of Post Offices, 08221-226291 [email protected](Nanjangud, Nanjanagud Division, Nanjangud - 571 301 08221-226293T. Narasipura Taluk) 08221-226293

Raichur Superintendent of Post Offices, 08532-235030 [email protected] Raichur Division, Raichur- 584 102 08532-235059 08532-235097

Ramanagar Superintendent of Post Offices, 080-27251215 [email protected] Channapatna Division, Channapatna - 562 160

Shivamogga Superintendent of Post Offices, 08182-222537 [email protected] Shivamogga Division, Shivamogga -577 202 08182-222516 08182-222991

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April 2021


Tumakuru Superintendent of Post Offices, 0816-2278283 [email protected] Tumakuru Division, Tumakuru - 572 102 0816-2278284 0816-2278281

Udupi Superintendent of Post Offices 0820-2526144 [email protected](Kundapura and Ududpi Division, Udupi - 576 101Udupi Taluks) 0820-2521780

Udupi Senior Superintendent of Post Offices, 08251-230295 [email protected](Karkala Taluk) Puttur Division, Puttur - 574 201 08251-230634 08251-230201

Uttara Kannada Superintendent of Post Offices, 08382-221431 [email protected](Bhatkal, Honnavar, Karwar Division, Karwar - 581 301 08382-221431Kumta, Karawar & 08382-221435Ankola Taluks)

Uttara Kannada Superintendent of Post Offices, 08384-236231 [email protected](Sirsi, Haliyal, Sirsi Division, Sirsi-581402Mundgod, Siddapur, 08384-236631Supa & YellapurTaluks)

Vijayapura Superintendent of Post Offices, 08352-250166 [email protected] Vijayapura Division, Vijayapura - 586 104 08352-253000 08352-250265

Yadagiri Senior Superintendent of Post Offices, 08472-263800 [email protected] Kalaburagi Division, Kalaburagi - 585 101 08472-263804 08472-263802

2.2 Grievances related Postal Life Insurance/ Rural Postal Life Insurance services

Postal Life Insurance and Rural Postal Life Insurance is one among prominent services of Postal Department. In Postal Department, dedicated office set up called Central Processing Centers(CPCs) have been set up in each Head Post Offices. These offices perform exclusive work of policy bond issuing and all other after sale services including claims. Though customer can request for any of the service at their nearest post office, these post offices will in turn, send such requests to these CPCs for processing. All such CPCs are under administrative control of Office of the Superintendent of Post Offices or Office of the Senior Superintendent of Post Offices as the case may be.

Contact details of CPCs and administrative offices having jurisdiction over them are furnished below.

Table 3 : First level of Postal Administrative Offices in Karnataka where you can approach for PLI/RPLI related grievance redressal:

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District Name Central Processing Centers Contact Number Administrative Control

Bengaluru Urban Chief Postmaster 080-22850027 Chief Post Master CPC PLI, Bengaluru GPO Bengaluru GPO, Bengaluru - 560 001 Email : [email protected] 080-22868652 / 22863344 [email protected]

Postmaster 080-25271601 Senior Superintendent of Post Offices, CPC PLI, HAL II Stage HO Bengaluru East Division, Museum Road, Email: [email protected] Bengaluru - 560 025

Postmaster 080-23638128 080-25587995 CPC PLI, R T Nagar HO [email protected] Email :[email protected]

Senior Postmaster 080-23325651 Senior Superintendent of Post Offices, CPC PLI, Rajajinagar HO Bengaluru West Division, Email : [email protected] Bengaluru 560086

April 2021


Postmaster 080-23453110 080-23493264 CPC PLI, Jalahalli HO [email protected] Email:[email protected]

Senior Postmaster 080-26608366 Senior Superintendent of Post Offices, CPC PLI, Basavanagudi HO Bengaluru South Division, Email:[email protected] Bengaluru - 560 041

Postmaster 080-22446313 080-26633719 CPC PLI, Jayanagar HO [email protected] Email:[email protected]

Bengaluru Rural Postmaster 080-27252804 Superintendent of Post Offices, CPC PLI, Channapatna HO Channapatna Division, Email:[email protected] Channapatna-562160 080-27251215 [email protected]

Bagalkot Postmaster 08354-220230 Superintendent of Post Offices, CPC PLI, Bagalkot HO Bagalkot Division, Bagalkot- 587101 Email: [email protected] 08354-220670 / 223575 [email protected]

Postmaster 08353-220149 CPC PLI,Jamkhandi HO 08353-220238 Email: [email protected]

Ballari Postmaster 08392-276036 Superintendent of Post Offices, CPC PLI, Ballary HO Bellary Division, Ballari-583102 Email: [email protected] 08392-266037 / 266768

Postmaster 08394-228210 [email protected] CPC PLI, HospeteHO Email: [email protected]

Belagavi (Belgaum, Postmaster 0831-2462401 Superintendent of Post Offices,Sampgaon, CPC PLI, Belagavi HO Belagavi Division, Belagavi-590001Bailhongal, Email: [email protected] 0831-2464428 / 2463550

Parasgad, Ramdurg Postmaster 08288-233205 [email protected]& Khanapur Taluks CPC PLI, Bailhongal HO Email: [email protected]

Postmaster 08335-243068 CPC PLI,Ramadurga HO Email: [email protected]

Belagavi Postmaster 08338-272329 Superintendent of Post Offices, (Chikodi, Raybag CPC PLI, Chikkodi HO Chikodi Division, Chikodi - 591 201 and Athni Taluks) Email: [email protected] 08338-272213 / 275549

Postmaster, CPC PLI,Athani HO 08289-251180 [email protected] Email: [email protected]

Belagavi (Gokak Postmaster 08332-225417 Superintendent of Post Offices,and Hukkeri Taluks) CPC PLI, Gokak HO Gokak Division, Gokak - 591 307 Email: [email protected] 08332-226313 [email protected]

Bidar Postmaster 08482-221375 Superintendent of Post Offices, CPC PLI, Bidar HO Bidar Division, Bidar - 585401 Email : [email protected] 08482-226286 / 225243 [email protected]

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April 2021


Chamarajanagar Postmaster 08221-223745 Superintendent of Post Offices, CPC PLI, Nanjangud HO Nanjanagud Division, Email: [email protected] Nanjangud - 571 301

Postmaster, CPC PLI, Kollegal HO 08224-252040 08221-226291 / 226293 Email: [email protected] [email protected]

Chikkaballapur Postmaster 08156-274311 Senior Superintendent of Post CPC PLI, Chickballapura HO Offices, Kolr Division, Kolar -563102 Email:[email protected] 08152-222038 [email protected]

Chikkamagaluru Postmaster 08262-229400 Superintendent of Post Offices, CPC PLI, Chikkamagaluru HO Chikkamagaluru - 577101 Email: [email protected] 08262-235950

Postmaster 08265-221220 [email protected] CPC PLI, Koppa HO Email:[email protected]

Chitradurga Postmaster 08194-235299 Superintendent of Post Offices, CPC PLI, Chitradurga HO Chitradurga -577501 Email: [email protected] 08194-235694 [email protected]

Dakshina Kannada Postmaster 08251-236790 Senior Superintendent of Post Offices, (Bantwal, CPC PLI, Puttur HO Puttur Division, Puttur - 574 201Belthangady, Sullia, Email: [email protected] 08251-230295 / 230634Puttur, Kadaba, [email protected] Taluks)

Dakshina Kannada Senior Postmaster 0824-2218464 Senior Superintendent of Post Offices,(Mangaluru, Mulki, CPC PLI, Mangaluru HO Mangaluru Division, Mangaluru - 575002Ullal Taluks ) Email: [email protected] 0824-2212305 / 2217076

Postmaster, CPC PLI, Kulshekar HO 0824-2230854 [email protected] Email: [email protected]

Davanagere Postmaster 08192-255466 Superintendent of Post Offices, CPC PLI, Davanagere Ho Chitradurga - 577 501 Email: [email protected] 08194-235694 [email protected]

Dharwad Postmaster 0836-2442423 Senior Superintendent of Post Offices, CPC PLI, Dharwad HO Dharwad Division, Dharwad-580008 Email: [email protected] 0836-2442427 / 2440442

Postmaster 0836-2362759 [email protected] CPC PLI, Hubballi HO Email: [email protected]

Hassan Postmaster 08172-233128 Superintendent of Post Offices, CPC PLI, Hassan HO Hassan Division, Hassan -573201 Email: [email protected] 08172-267004 / 269737

Postmaster 08174-232143 [email protected] CPC PLI, Arsikere HO Email: [email protected]

Haveri Postmaster 08375-236683 Superintendent of Post Offices, CPC PLI, Haveri HO Haveri Division, Haveri-581110 Email:[email protected] 08375-232513 [email protected]

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April 2021


Kalaburagi Postmaster 08472-226027 Senior Superintendent of Post Offices CPC PLI, Kalaburagi HO Kalaburagi Division, Kalaburagi - 585 101 Email: [email protected] Offices, 08472-263800 / 263804 [email protected]

Kodagu Postmaster 08272-224796 Superintendent of Post Offices, CPC PLI, Madikeri HO Kodagu Division,Madikeri -571 201 Email: [email protected] 08272-225796 [email protected]

Kolar Postmaster 08152-222253 Senior Superintendent of Post Offices, CPC PLI, Kolar HO Kolar Division, Kolar - 563 102 Email: [email protected] 08152-222038 [email protected]

Koppal Postmaster 08372-278247 Superintendent of Post Offices, CPC PLI, Gadag HO Gadag Division, Gadag - 582 101 Email: [email protected] 08372-278672

Postmaster 08539-220347 [email protected] CPC PLI, Koppal HO Email: [email protected]

Mandya Postmaster 08232-220133 Superintendent of Post Offices, CPC PLI, Mandya HO Mandya Division, Mandya - 571 401 Email:[email protected] 08232-220534

Postmaster 08236-253041 [email protected] CPC PLI, Srirangapatna HO Email: [email protected]

Mysuru (Mysuru, Senior Postmaster 0821-2417371 Senior Superintendent of Post Offices, Hunsur, CPC PLI, Mysuru HO Mysuru Division, Mysuru - 570 020Heeggadadevankote, Email: [email protected] 0821-2417307 / 2417308

Krishnarajanagar, Postmaster 0821-2417324 [email protected] Taluks) CPC PLI, Saraswathipuram HO Email: [email protected]

Mysuru Postmaster 08221-223745 Superintendent of Post Offices,(Nanjangud, CPC PLI, Nanjangud HO Nanjanagud Division, T. Narasipura Taluk ) Email:[email protected] Nanjangud -571301 08221-226291 / 226293 [email protected]

Raichur Postmaster 08532-225450 Superintendent of Post Offices, CPC PLI, Raichur HO Raichur Division, Raichur- 584102 Email:[email protected] 08532-235030 / 235059 [email protected]

Ramanagar Postmaster 080-27252804 Superintendent of Post Offices, CPC PLI, Channapatna HO Channapatna Division, Email:[email protected] Channapatna - 562 160 080-27251215 [email protected]

Shivamogga Postmaster 08182-220210 Superintendent of Post Offices, CPC PLI, Shivamogga HO Shivamogga Division, Email: [email protected] Shivamogga - 577 202

Postmaster 08282-271337 08182-222537 / 222516 CPC PLI,Bhadravathi HO [email protected] Email: [email protected]

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April 2021


Postmaster, CPC PLI, Sagar HO 08183-226222 Email: [email protected]

Tumakuru Postmaster 0816-2251550 Superintendent of Post Offices, CPC PLI, Tumakuru HO Tumakuru Division, Tumakuru-572102 Email: [email protected] 0816-2278283 / 2278284

Postmaster 08134-251190 [email protected] CPC PLI, Tiptur HO Email: [email protected]

Udupi Postmaster 0820-2526621 Superintendent of Post Offices(Kundapura and CPC PLI, Udupi HO Udupi Division, Udupi 576101Udupi Taluks) Email: [email protected] 0820-2526144

Postmaster 0820-2570764 [email protected] CPC PLI, Manipal HO Email: [email protected]

Postmaster 08254-232537 CPC PLI, Kundapura HO Email:[email protected]

Udupi Postmaster 08258-232600 Senior Superintendent of Post Offices,(Karkala Taluk) CPC PLI,Karkala HO Puttur Division, Puttur - 574 201 Email: [email protected] 08251-230295 / 230634 [email protected]

Uttara Kannada Postmaster 08382-220647 Superintendent of Post Offices,(Bhatkal, Honnavar, CPC PLI, Karwar HO Karwar Division, Karwar - 581 301Kumta, Karawar & Email: [email protected] 08382-221431 / 221431

Ankola Taluks) Postmaster 08386-222388 [email protected] CPC PLI, Kumta HO Email: [email protected]

Uttara Kannada Postmaster 08384-226385 Superintendent of Post Offices,(Sirsi, Haliyal, CPC PLI, Sirsi HO Sirsi Division, Sirsi - 581 402Mundgod, Siddapur, Email: [email protected] 08384-236231Supa & Yellapur [email protected]

Vijayapura Postmaster 08352-259061 Superintendent of Post Offices, CPC PLI, Vijayapura HO Vijayapura Division, Vijayapura - 586 104 Email:[email protected] 08352-250166 / 253000 [email protected]

Yadagiri Postmaster 08473-252511 Senior Superintendent of Post Offices, CPC PLI, Yadagiri HO Kalaburagi Division, Kalaburagi - 585 101 Email: [email protected] 08472-263800 / 263804 [email protected]

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2.3 Grievances related to Intermediary offices handling the mails (Registered Post, Speed Post and Parcels):

When a letter or Parcel is booked at any post office, it has to pass through various processing hubs before it reaches destination post office for delivery to the addressee. There are various processing hubs like CRC(Computerized Registration Centre) for registered letters, NSH (National Sorting Hub) for Speed post articles and Parcel Hubs for parcel posts. Function of hubs is to receive mail bags, sort the articles and close it to concerned delivery offices. Normally these hubs work 24 hours every day and 365 days in the year. When a customer tracks any speed post/registered post or any other article in India post website( through Postinfo app, he usually sees the names of these intermediary offices. These processing hubs are administratively controlled by units called Railway Mail Service(RMS) Divisions. These are headed by Superintendent of Railway Mail Services/Senior Superintendent of Railway Mail Services. The Contact details of these intermediary processing hubs and their controlling authority is given below. For any

April 2021

enquiry/grievance related to any letter/parcel held up in any processing hubs, customer can contact these offices.

Table 4: First level of Administrative Offices in Karnataka having jurisdiction over Letter /Speed / Parcel Processing Hubs where you can approach for grievance redressal:

Type of Article Processing Hub Name as Contact Number and email ID Administrative Office it appears in India Post Contact number and Email ID: Tracking site www.indiapost.gov.in

Registered Letter CCRC Bengaluru 080-22879774 Senior Superintendent of Railway [email protected] Mail Service, RMS Bhavan

First Class Mail Centre 080-22879774 Bengaluru 560026 Bengaluru [email protected] Contact: 080-22850087/89

Packet Sorting Office 080-22850148 Email: Bengaluru [email protected] [email protected] Registered Letter Bagalkot Sorting L2R 08354-235394 Superintendent,

Bagalkot Sorting L2U [email protected] Railway Mail Service,

Belagavi CRC L2R 0831-2463440 HB Division, Hubballi 580029

Belagavi Sorting L2U [email protected] Contact: 0836-2362237

Ballari Sorting L2R 08392-276487 Email : [email protected]

Ballari Sorting L2U [email protected]

Dharwad Sorting L2R 0836-2441907

Dharwad Sorting L2U [email protected]

Gadag Sorting L2R 08372-278481

Gadag Sorting L2U [email protected]

Hosapete Sorting L2U 08394-228214

Hospete Sorting L2R [email protected]

Hubballi CRC L1R 0836-2367229

Hubballi RMS L1U [email protected]

Kalaburagi Sorting L1R 08472-220706

Kalaburagi Sorting L1U [email protected]

Kumta Sorting L2R 08386-223939

Kumta Sorting L2U [email protected]

Raichur RMS L2R 08532-226097

Raichur RMS L2U [email protected]

Vijayapura Sorting L2R 08352-250221

Vijayapura Sorting L2U [email protected]

Registered Letter Bangarpet Sorting L2R 08153-255218 Superintendent,

Bangarpet Sorting L2U [email protected] Railway Mail Service,

Birur RMS L1U 08267-255041 Q Division Mangaluru 575001

[email protected] Contact : 0824-2424095

Davanagere RMS L2R 08192-270350 [email protected]

Davanagere RMS L2U [email protected]

Hassan Sorting L2R 08172-267017

Hassan Sorting L2U [email protected]

Madikeri Sorting L2R 08272-225559

Madikeri Sorting L2U [email protected]

Mandya Sorting L2R 08232-220957

Mandya Sorting L2U [email protected]

Mangaluru RMS L1U 08242425095

[email protected]


67April 2021


Mysuru CRC L1R 0821-2420585

Mysuru Sorting L1U [email protected]

Shivamogga CRC L2R 08182-260900

Shivamogga Sorting L2U [email protected]

Tumakuru RMS L2R 0816-2278343

Tumakuru RMS L2U [email protected]

Udupi Sorting L2R 0820-2520215

Udupi Sorting L2U [email protected] Speed Post Bengaluru NSH 080-22861510 Senior Superintendent of Railway Mail

080-22861435 Service, RMS Bhavan, Bengaluru - 560026 080-22861390 Contact: 080-22850087/89

080-22867302 Email:

[email protected] [email protected]

Bagalkot ICH 08354-235394 Superintendent,

Ballari ICH 08392-276487 Railway Mail Service,

[email protected] HB Division, Hubballi 580029

Belagavi NSH 0831-2463440 Contact: 0836-2362237

[email protected] Email : [email protected]

Hubballi Dharwad NSH 0836-2367229

[email protected]

Kalaburagi NSH 08472-220706

[email protected]

Raichur ICH 08532-226015

[email protected]

Vijayapura ICH 08352-250221

[email protected]

Arsikere NSH 08174-232273 Superintendent,

[email protected] Railway Mail Service,

Mangaluru NSH 0824-2441960 Q Division Mangaluru 575001


Mysuru NSH 0821-2417305 [email protected]

[email protected]

Tumakuru ICH 0816-2278343

[email protected]

Parcels Bengaluru Parcel Hub 080-22879338 Senior Superintendent of Railway Mail

[email protected] Service, RMS Bhavan, Bengaluru - 560026

Contact: 080-22850087/89

Email:

[email protected]

Bagalkot Parcel Hub 08354-235394 Superintendent,


Belagavi Parcel Hub 0831-2463440 HB Division, Hubballi 580029

[email protected] Contact: 0836-2362237

Gulbarga Parcel Hub 08472-220706 Email : [email protected]

[email protected]

68


April 2021

mailto:[email protected]


Hosapete Parcel Hub 08394-228214

[email protected]

Hubballi Parcel Hub 0836-2367229

[email protected]

Raichur Parcel Hub 08532-226097

[email protected]

Birur Parcel Hub 08267-255041 Superintendent,


Davanagere Parcel Hub 08192-270350 Q Division Mangaluru 575001


[email protected]

Hassan Parcel Hub 08172-267017

[email protected]

Mangaluru Parcel Hub 08242425095

[email protected]

Mysuru Parcel Hub 0821-2420585

[email protected]

Tumakuru Parcel Hub 0816-2278343

[email protected]

69


3. Second level to approach for unresolved grievances/complaints:

Approach next higher authority of the Department if the complaint is not settled in a reasonable time. In Postal set up Karnataka has been divided into 3 regions administratively and all Divisions, Bengaluru GPO, Offices of the Superintendent Railway Mail Service, Bengaluru Sub Foreign Post, BPC Manipal mentioned above fall under these 3 regions. Administrative set up at regional level is called Regional Office and each region is headed by Post Master General (PMG) and assisted by one Director Postal Services (DPS) and few Assistant Directors(ADs).This office, ie Office of the Post Master General is the next higher level authority for any unresolved complaints in the first level. List of contact details of Office of the Post Master Generals in Karnataka Circle and their jurisdiction is given below.

Table 5: Second level of Postal Administrative Offices in Karnataka where you can approach for grievance redressal:

Jurisdiction Administrative Office Officer Role/Sections Contact Email ID

name & designation Number

Communication

Address

Chamarajnagar, O/o Post Master Post Master Head of Region 080-22850205 [email protected]

Chikkaballapura, General, General, 080-22850094

Chikkamagaluru, South Karnataka South Karnataka

Chitradurga, Region, Region

Dakshina Kannada Bengaluru

Davanagere, 560001

Hassan, Kodagu, Director Postal Assisting Head 080-22865867 [email protected]

Kolar, Mandya, Services, (South of Region 080-22850095

Mysuru, Najangud, Karnataka Region)

Shivamogga, Assistant Director Public 080-22850053 [email protected]

Tumakuru, Udupi Grievance 9481455606

Districts, RMS Q Business 080-22850060 [email protected] and all Development

April 2021

mailto:[email protected]


Jurisdiction Administrative Office Officer Role/Sections Contact Email ID

name & designation Number

Communication

Address

Processing hubs Postal Life 080-22862223 [email protected]

located in these Insurance

districts Savings Bank, 080-22850214 [email protected]

CBS, IPPB

Vigilance, 080-22850057 [email protected]

Recruitment & 080-22861799 [email protected]

Examination

Bagalkot, Ballari Post Master General Post Master Head of Region 0836-2740522 [email protected]

Belagavi, Bidar, North Karnataka General, 0836-2740400

Dharwad, Gadag, Region, North Karnataka

Haveri, Kalaburgi Dharwad - 580 001 Region,

Koppal, Raichuru, Director Postal Assisting Head 0836-2742001 [email protected]

Uttara Kananda, Services, (North of Region

Vijayapura, Karnataka Region)

Yadagiri Districts, Assistant Director Public Grievance 0836-2796350 [email protected]

RMS HB Division [email protected]

Hubballi and all Business 0836-2796337 bd. [email protected]

Processing hubs Development

located in these Postal Life 0836-2796355 [email protected]

districts Insurance

Savings Bank, 0836-2796348 [email protected]

CBS, IPPB

Vigilance 0836-2796321 [email protected]


Examination 0836-2796313

Bengaluru Rural, Post Master General, Post Master Head of Region 080-22302506 [email protected]

Ramnagara District, Bengaluru General, 080-22392505

Bengaluru Urban Headquarters Region, Bengaluru

District, Bengaluru - 560 001 HQ Region

Bengaluru GPO and Director Assisting Head - [email protected]

Office of SSRM Postal Services, of Region

Sorting Division (BG HQ Region)

Bengaluru and all Assistant Public 080-22392514 [email protected]

Processing hubs Postmaster Grievance

located in these General/Assistant

districts Director

Business 080-22392597 [email protected]

Development

Postal Life 080-22253767 [email protected]

Insurance


CBS, IPPB



Examination

April 2021 70


4. Third level to approach for unresolved grievances/complaints:

Approach next higher authority of the Department if the complaint is not settled in a reasonable time. In Postal set up, administrative office governing Karnataka state is called Circle Office ,Karnataka Postal Circle and it is headed by Chief Post Master General(CPMG) and assisted by Director of Postal Services(DPS) and Assistant Post Master Generals(APMGs) and Assistant Directors(ADs). List of contact details of Office of Chief Post Master General in Karnataka is given below.

Table 6 : Third and Highest level of Postal Administrative Office in Karnataka where you can approach for grievance redressal:

Jurisdiction Administrative Officer Role / Sections Telephone Email ID

Office name and designation Numbers

Communication

Address

Karnataka State O/o Chief Post Chief Postmaster Head of Circle 080-22258832 [email protected]

Master General, General 080-22874967

Karnataka Circle, Karnataka Circle

Bengaluru - 560 001 Director Postal Assisting Head 080-22392509 [email protected]

Services of Circle 080-22258790

(Headquarters)

Assistant Postmaster Public Grievance 080-22392648 [email protected]

General / 080-22392584

Assistant Director

Business 080-22392670 [email protected]

Development

Postal Life 080-22392665 [email protected]

Insurance 080-22392618


CBS, IPPB 080-22392558



Examination 080-22392577

SINGLE PORTAL TO REGISTER ANY PUBLIC GRIEVANCE

Many times public do not know who is the authority to register his grievance when

faced with any issue from any one wing of government providing service. Centralized

Public Grievance Redress And Monitoring System (CPGRAMS) is a system designed to

address this issue. For lodging any kind of grievances against any Central or State

Government Department or Local Governing bodies of different levels (Panchayaths,

Corporation and Council) public just need to visit the portal www.pgportal.gov.in or

download 'My Grievance' App and can register grievance. Your problems will be

routed to appropriate authorities and it will be resolved in time. This is a initiative of

Government of India.

April 2021 71

72

Post officeInvestment

Rate of Interest*

in %

Minimum / MaximumDeposit Amount in

Rs.

Returns in Rs.(Approximately)

SB Account(SB)

RD Account(RD) 5 Years

Monthly Income

Scheme (MIS) 5 Years

1 Years TimeDeposit

(Fixed deposit)

2 Years TimeDeposit

(Fixed deposit)

3 Years TimeDeposit

(Fixed deposit)

5 Years TimeDeposit

(Fixed deposit)

Senior CitizenSavingsScheme(SCSS)

(5 years)

SukanyaSamridhi

Account (SSA)(21 years) For

girl child below 10 years age

Public Provident fund (PPF)

Period 15 years, can be opened

for boy childalso

Kisan Vikas Patra (KVP)124 Months

National Savings

Certificate (NSC) 5 years

4%

5.8%Quarterly

Compound

6.6%Monthlyand paid

5.5%(quarterly

compound)

5.5%(quarterly

compound)

5.5%(quarterly

compound)

6.7%(quarterly

compound)

7.4%quarterlyand paid

7.6%(Annuallycompound

interest)


interest)

6.9%


interest)

Min Rs. 500/-Max No limit

Monthly of Rs. 100/-Multiples of Rs. 10/-Maximum No Limit

Min. Rs. 1000/- Multiplesof Rs.1000/- MaximumRs. 4.5 lakh for singleRs. 9 lakhs for Joint

Min. Rs. 1000/- Multiplesof Rs. 100/- Maximum No

limit


limit


limit


limit

Minimum Rs. 1000/-Multiples of Rs. 1000/-

MaximumRs. 15 laksh

A/C opening MinimumRs. 250/-

Deposit Multiples ofRs. 50. For FinancialYear Min. Rs. 250/-

Maximum Rs.1.5 lakhs

Minimum Rs. 500/-Deposit Multiples of Rs. 50/-

Maximum Rs.1.5 lakhsfor the Financial year

Minimum Rs.1000/- Multiples of Rs.100/- Maximum No limit

Minimum Rs.1000/-Multiples of Rs.100/-

Maximum No limit

No maturity period. Everyyear Interest will be paid

as per their savings.

For Monthly Rs. 1,000/-investment, total deposit

Rs. 60000/-, Maturityamount is Rs. 69,697/-

For Rs.1,00,000/-Monthly interest Rs. 550/-

Total Maturity valueRs. 1,33,000/-

For Rs. 1,00,000/-investment Maturity

amount Rs. 1,05,614/-

For Rs. 1,00,000investment Maturity

amount Rs. 1,11,228/-


amount Rs. 1,16,842/-


amount Rs. 1,34,350/-

For Rs. 1 lakh Rs. 1850/- interest for every 3 months.

Maturity value Rs. 1,37,000/- Can close prematurely before 1 year,

no interest 1 to 2 yrs 1.5% interest less. After 2 to 5 yrs 1%Interest less in Principle.

If monthly contribution isRs. 1000/- for 15 years total

contribution is 1,80,000/-Maturity value would be

approximatelyRs. 5,10,373/- after

21 years period.

If monthly contribution isRs. 1,000/- for 15 years

total contribution isRs. 1,80,000/- andMaturity amount is

Rs. 3,15,572/-

For 1 Lakh investment,maturity Rs. 2 Lakhs.

For Rs. 1,00,000/- Maturityamount Rs. 1,38,950/-

ATM facility available. Can withdraw from bank ATM too. No service charge

for PO ATM withdrawal. Free SMS Service.Interest upto Rs. 10000/- tax free

Monthly Recurring Deposit. After 3 years Premature closure is allowed with SB

interest. After one year Loan is admissible (o) 50% savings.

Monthly interest can be withdrawn. After 1 or 3 years premature closure is allowed

with 2% or 1% deduction

Can be closed prematurely after 6 months with SB rate of interest.

Can be closed prematurely after 6 months with SB rate of interest

Can be closed prematurely after 6 months with SB rate of interest

Yearly interest Rs. 6870/-. Can be closed prematurely after 6 months

with SB interest. Can Claim IT exemption under 80C

For retired defence personnels, age 50 & Above, Retired Other Superannuation

personnels, age 55 & above other citizens age 60 and above can open SCS A/CsCan claim IT exemption under 80C.

Interest Upto Rs. 50000 tax free

Depositing period 15 years.Maturity 21 years or else after marriage.

Can withdraw 50% amount after 10 std of girl child studies. New scheme launched to

the welfare of girl children Can claim IT exemption under 80C

For recurring Savingsand Can claim IT

exemption under 80C

Investment will be doubled in 124 months

For fixed deposit. Can Claim IT exemption under 80C

Government of IndiaDepartment of Posts

Postal Savings Schemes

April 2021

Above mentioned interest Rates are effective from 01-04-2021 to 30-6-2021 and subject to change from time to time * Interest rates will be revised once in every 3 months

73April 2021

500+ Banks

l Money Transfer within a minute.

l There is no hassle of visiting a far away Bank. Just visit nearby Post Office or meet your Postman.

l No need of filling any application form. If you have a mobile, that is sufficient.

l Very economical charges. For a remittance of Rs.5000, the charge is Rs.50 only including all taxes. The charge is only 1% and minimum charge is Rs.10.

l Safe and secure. Transfer money to any Bank in India.

l Completely technology based. No delay in transmission of your money. No waiting period. Everything is done instantly.

l Confirmation of every transaction through SMS.

l By just giving your mobile number, you can remit Rs.5000 at a time. The limit per day/month is Rs.25,000.

l By giving PAN and Aadhaar number you can remit Rs.49,999 at a time. The limit per month is Rs.1,00,000. No need of bringing the PAN/Aadhaar physically. It is sufficient if you bring PAN/Aadhaar Number.

l Normally Banks remain closed on every second and fourth Saturdays. But, Post Office functions on Saturdays also. So, more convenient for the customers.

l You need to bring only the Account Number and IFSC code of the person to whom you want to remit money. No need of furnishing more details.

l Normally the transaction hours start in Banks at 10 A.M. on the working days. But, Post Offices start functioning at 9 A.M. This is an added advantage to the customer.

l Now your Post Office/Postman is your Bank also.

l This service is a boon to those who are not having Bank or Post Office Account, migrated labourers, parents of students, retailers who make payment to the suppliers etc.

Instant Money TransferInstant Money TransferInstant Money Transfer

Through your nearest Post Office or through your PostmanThrough your nearest Post Office or through your PostmanThrough your nearest Post Office or through your Postman- To Any Bank, Any Branch, Any Where- To Any Bank, Any Branch, Any Where- To Any Bank, Any Branch, Any Where

Now you neednot have an Account

either in the Post Office orin Bank to remit money

to a Bank Account instantly

74April 2021

India PostTouching Lives in Many Ways

Banking Life Insurancel� l�l� �l�Letters/Parcel Services Many more

Savings�Schemes

For more information visit your nearest Post Office or contact your postman or contact the office ofe-commerce

Postinfo

Money�Remittance

`

PLI

1. For the secured future of girl child under the age of 10 years Sukanya Samruddhi Yojana

2. For the secured future of boy/girl child of any age or Public Provident Fund(PPF) for any investor who opts long term savings.

3. For the Senior Ci�zens, Re�ring officials who want to invest in Senior Ci�zen Savings Scheme (SCSS), lump sum Monthly Income Scheme(MIS)

4. Tax Planning is an excellent art. Plan your tax with various Na�onal Savings Cer�ficate(NSC), 5 Year Time(Fixed) deposit, PPF, investment plans of Department of Posts. NPS (for claiming tax benefit for addi�onal Rs 50,000 investment),

Sukanya Samruddhi Yojana in the name of your girl child, Atal Pension Yojana(APY), Postal Life Insurance(PLI), Senior Ci�zens Savings Scheme

5. If you want to double your hard earned money, we have a solu�on. Kisan Vikas Patra(doubles in 10 years & 4 months)6. A most popular money transfer facility for those who want to Electronic Money Order(e-MO) send money to their home, temples, churches, mosques or to anywhere in India. We make door step payment.

7. Best service for receiving money from abroad Western Union Money Transfer service at Post Offices

8. A suppor�ve insurance scheme for poor and middle class family. Accident insurance worth Rs.2 lakhs at just Rs.12/ premium - p.a. Life Insurance worth Rs.2 lakhs at just Rs.330 premium p.a

9. For peaceful re�red life a�er 60 years Atal Pension Yojana

10. If you have no �me to visit Post Office for making deposit in PPF, RD, India Post Payments Bank(IPPB) account Sukanya Samruddhi Accounts, then we have a solu�on. Also provides digital banking/bill payment/money transfer facili�es.

11. No need to travel long distance to reach your bank to draw cash Visit your nearest post office or contact your postman to draw from your Bank or ATM. We provide a solu�on for it. money through AEPS service(Aadhaar Enabled Payment System)

12. For the beneficiaries receiving subsidies of various social welfare India Post Payments Bank(IPPB) account or Post Office Savings Bank schemes like MNREGA payments, Old Age Pension, Scholarships, account through Aadhaar seeding PM-Kisan etc. through Direct Benefit Transfer(DBT)

13. Want to send le�ers/parcels to your family or friends residing Speed Post/Interna�onal Speed Post anywhere in India or abroad ? Fast, reliable and economical service.

14. For ge�ng PAN Card / ge�ng Passport appointment scheduling Visit your nearest Post office iden�fied as common service centre (CSC)

15. For presen�ng gi�, memento to your loved ones on their special My Stamp(Personalised sheets of stamps having photo of your occasions, for the re�ring officials, for felicita�ng best performing loved ones/persons of your choice) students/employees, for iden�fying the achievers, for honouring the guests, for sending invita�ons to the special invitees.16. Best Saving schemes for your future needs Time(Fixed) deposits(for 1,2,3 & 5 Yrs), RD( for monthly savings),

Monthly Income Scheme(for availing fixed monthly income)

17. If you want to invest in Gold without any risk Sovereign Gold Bond(to invest, you just require PAN and Address Invest Wisely, earn safely proof documents)

18. For stamp collectors/Philatelists. Philatelic Deposit Account

19. To commemorate 25/50/100 years of your organisa�on or birth Release of 'Special Cover' , Corporate My Stamp centenary of founder /Pay homage to achievers/to immortalise any historical /cultural events

20. Be insured and secured with most guaranteed insurance Postal Life Insurance/Rural Postal Life Insurance scheme provided by Government of India. Low Premium, High Bonus

Schemes for everyone's need Schemes for everyone's need Schemes for everyone's need

Chief Postmaster GeneralKarnataka Circle, Bengaluru - 560 001

& : 080-2225 8832 / 2239 2670 CPMGKARNATAKA : [email protected]*

Documents

Post Office - Aadhar English Book Final