Portfolio Practicumii (Marbie Pajares)

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On-the-JobTrainingPortfolio

College of Technology

Diploma in Office Management

Technology with specialization in

Medical Office Practicum II

Republic of the Philippines

POLYTECHNIC UNIVERSITY OF THE PHILIPPINESQUEZON CITY CAMPUS

Tel no. 428-91-44

Marbie Louise D. Pajares

TRAINEE


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Republic of the Philippines

POLYTECHNIC UNIVERSITY OF THE PHILIPPINESQUEZON CITY CAMPUS

Tel no. 428-91-44

A NARRATIVE REPORT ON THE JOB TRAINING

UNDERTAKEN AT

PHILIPPINE NATIONAL POLICE GENERAL HOSPITAL

A Report Submitted to the Faculty of

COLLEGE OF TECHNOLOGY

Polytechnic University of the Philippines

Quezon City Campus

In Partial Fulfillment of the Requirements for the

Diploma in Office Management Technology

Medical Office Practicum

MARBIE LOUISE D. PAJARESName of Student

June 8, 2013

Date Submitted

2x 2 formalPicture

(corporate)


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POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

Vision

Clearing the paths while laying new foundations to transform the Polytechnic University of

the Philippines into an epistemic community.

Mission

Reflective of the great emphasis being given by the country's leadership aimed at provid-ing appropriate attention to the alleviation of the plight of the poor, the development of

the citizens, and of the national economy to become globally competitive, the University

shall commit its academic resources and manpower to achieve its goals through:

1. Provision of undergraduate and graduate education which meet international stan-

dards of quality and excellence;

2. Generation and transmission of knowledge in the broad range of disciplines relevant

and responsive to the dynamically changing domestic and international environment;

3. Provision of more equitable access to higher education opportunities to deserving and

qualified Filipinos; and

4. Optimization, through efficiency and effectiveness, of social, institutional, and individual

returns and benefits derived from the utilization of higher education resources.

Philosophy

As a state university, the Polytechnic University of the Philippines believes that:

Education is an instrument for the development of the citizenry and for the enhance-

ment of nation building;

Meaningful growth and transformation of the country are best achieved in an atmos-

phere of brotherhood, peace, freedom, justice and a nationalist-oriented education im-

bued with the spirit of humanist internationalism.

Strategic Objective: 8-Point Agenda:1. Pursuing Academic Excellence through Disciplinal Integrity.

2. Embedding a Culture of Research

3. Insuring Transparency and Participatoriness in Giving Rewards and Sanctions

4. Modernizing and Upgrading of Physical Facilities, Equipment, Library, and Campus

Development

5. Academic Freedom

6. Institutionalizing Civil Society Engagement and Involved Extension Service Program

7. Assuring Transparency in Fiscal Responsibility

8. Assessing Institutional Processes and Reviewing Critically and Rationally the Organization

Shared Values

God-Fearing

Love for Humanity and Democracy

Collegiality

Integrity and Credibility

Transparency and Accountability

Passion for Learning

Humanist Internationalism


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I. ACKNOWLEDGMENT

First of all, I would like to thank the AFPMC for introducing and

referring us to the PNPGH, because of them, we find our summer

OJT and we get a great experience in PNPGH. Having a great ex-perience in PNPGH is not enough without our supervisors.

I would like to acknowledge first Police Senior Inspector June

Christy Manga for allowing us to have our OJT in their office. And for

guiding us while Im in my work.

And to Police Officer 3 Edison Balaan for some knowledge that

we learn without handling a book, and he is so very talkative abouthis experience in his job, family, childhood, college life, and, and

many more.

II. INTRODUCTION

Before we came at PNPGH, there are struggles that we en-

countered. We are expecting to have our OJT at AFPMC but ourluck is not there, they say that we need an affiliation letter before

we conduct an OJT to them, but our question is, HOW?

Affiliation letter is a four months process before your OJT, and

were working on it with Professor Morales, and we intend to have

our third year OJT to them.

In Philippine National Police General Hospital, I started to workApril 22, 2013 until May 31, 2013. Ive learn many things while Im tak-

ing my OJT inside the hospital,

.


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III. COMPANY PROFILE

Name of Company: PHILIPPINE NATIONAL POLICE GENERAL HOSPITAL

Address: CAMP CRAME, QUEZON CITY

Contact Number: PO1 Kenneth Mar Mangantulao

Contact Person: 09433286019

Department/Division/Section: MEDICAL RECORD and OUT PATIENTInclusive Dates of Training: APRIL 22, 2013 TO MAY 31, 2013

Company Vision, Mission, and Values:

Mission

To provide an excellent, service-oriented health care system to PNP

personnel and their dependents, PNP retirees and authorized civilians

through caring and highly competent professionals.

Vision

Our vision is to be a CENTER OF EXELLENCE in health care services

with the support of government and non-government organizations in the

line with PNP integrated transformation program.


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Pictures of the Company (physical structures)


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IV. OBSERVATIONS IN THE COMPANY

What I have observed at PNP General Hospital are the employees (NUP

- Non-Uniformed Personnel and Police) assigned in the Out Patient Depart-

ment, they have a long patience in random patients attitude, most of all,

the police patients are so bossy and they are angry at all time. And thats

what weve not just observed, we also adopt and learn how to have a longpatience too.

The strength and challenges of this company is that they have more

patients everyday and most of the time, they are all angry, and we need to

sustain and reserve our patience in patients

I think the best practice of this company is to get more employees, and

that is for them also, to be more fast and reliable work force.

My over-all observation in Out Patient Department is the transaction of

the charts are very slow to send in different departments of the hospital, and

another, we did not receive the charts on time, so, we hard to find thecharts of the patient, most of them if they are a follow up check up.

V. PERIODIC REPORTS (daily, weekly, monthly)

What we do daily are the following:

Assisting patients about their charts

Making a Hospital IDs

Encoding and Indexing

What we do weekly are the following:

Every Friday, we are close at 9am to 1pm, because the all doc-

tors have a conference weekly, so we do not entertain patients at 9am and

we will resume at 1pm

What we do monthly are the following:

Every two months we have a conference about Medical Re-

cord Section, Out Patient Department and Admitting department concerns

and problems to talk about.

During my whole training in Philippine National police General Hospital,

I think the problems that I have encountered is the unallocated charts, mis-

place charts, loose sheets, when patient bring their own chart at home,

when doctor holds the patients Chart, wrong terminal number upon up-

date, wrong stapled chart and many more...


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Tasks performed were based on the diary checked and uploaded

Date Checked by the adviser: PROF. SHERYL MORALES

Total no. of hours:144 Signed by the Supervisor: PCINSP JUNE CHRISTY MANGA Date: June 3, 2013

Month: AprilThe following tasks were

performed:

Week No. 1 (Weekly)

Date: 04/22/13

-Making Hospital IDs

-Assisting patients and

patients concern

-Distributing charts in

different departments

-Encoding patients

terminal number

-Giving birth certificates

and then we log in to

Log Book

-Indexing patients

terminal number-Returning back the

patients chart at the

right place. (cabinet)

-Getting their chart

when they need it

-Updating charts

before check up

Time In: 8AM

Time Out: 5PM

Hours Spent: 8HOURS

Date: 04/23/13

Time In: 8AM

Time Out: 5PM

Hours Spent: 8HOURS

Date: 04/24/13

Time In: 8AM

Time Out: 5PM

Hours Spent: 8HOURS

Date: 04/25/13Time In: 8AM

Time Out: 5PM

Hours Spent: 8HOURS

Date: 04/26/13

Time In: 8AM

Time Out: 5PM

Hours Spent: 8HOURS

Week No. 2

Date: 04/29/13

-Making Hospital IDs-Assisting patients and

patients concern



-Encoding patients

terminal number



Log Book

-Indexing patients

terminal number

-Returning back the




when they need it

-Updating charts

before check up

Time In: 8AM

Time Out: 5PM

Hours Spent: 8HOURS

Date: 04/30/13

Time In: 8AM

Time Out: 5PM

Hours Spent: 8HOURS

Date: 05/01/13

Date: 05/02/13

Time In: 8AMTime Out: 5PM

Hours Spent: 8HOURS

Date: 05/03/13

Time In: 8AM

Time Out: 5PM

Hours Spent: 8HOURS

HOLIDAY-LABOR DAY

Month: MayThe following tasks were

performed:

Week No. 3 (Weekly)

Date: 05/06/13



patients concern



-Encoding patients

terminal number



Log Book

-Indexing patients





when they need it

-Updating charts

before check up

Time In: 8AM

Time Out: 5PM

Hours Spent: 8HOURS

Date: 05/07/13

Time In: 8AM

Time Out: 5PM

Hours Spent: 8HOURS

Date: 05/08/13

Time In: 8AM

Time Out: 5PM

Hours Spent: 8HOURS


Time Out: 5PM

Hours Spent: 8HOURS

Date: 05/10/13

Time In: 8AM

Time Out: 5PM

Hours Spent: 8HOURS

Week No. 4

Date: 05/13/13


patients concern



-Encoding patients

terminal number



Log Book

-Indexing patients

terminal number

-Returning back the




when they need it

-Updating charts

before check up

Date: 05/14/13

Time In: 8AM

Time Out: 5PM

Hours Spent: 8HOURS

Date: 05/15/13

Time In: 8AM

Time Out: 5PM

Hours Spent: 8HOURS

Date: 05/16/13


Hours Spent: 8HOURS

Date: 05/17/13

Time In: 8AM

Time Out: 5PM

Hours Spent: 8HOURS

HOLIDAY-MIDTERM VOTING

VI. SUMMARY OF ACTIVITIES (Weekly)


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Date Checked by the adviser: PROF. SHERYL MORALES

Total no. of hours:224 Signed by the Supervisor: PCINSP JUNE CHRISTY MANGA Date: June 3, 2013

Month: MayThe following tasks were

performed:

Week No. 1 (Weekly)

Date: 05/20/13



patients concern



-Encoding patients

terminal number



Log Book

-Indexing patients





when they need it

-Updating charts

before check up

Time In: 8AM

Time Out: 5PM

Hours Spent: 8HOURS

Date: 05/21/13

Time In: 8AM

Time Out: 5PM

Hours Spent: 8HOURS

Date: 05/22/13

Time In: 8AM

Time Out: 5PM

Hours Spent: 8HOURS


Time Out: 5PM

Hours Spent: 8HOURS

Date: 05/24/13

Time In: 8AM

Time Out: 5PM

Hours Spent: 8HOURS

Week No. 2

Date: 05/27/13


patients concern



-Encoding patients

terminal number



Log Book

-Indexing patients

terminal number

-Returning back the




when they need it

-Updating charts

before check up

Time In: 8AM

Time Out: 5PM

Hours Spent: 8HOURS

Date: 05/28/13

Time In: 8AM

Time Out: 5PM

Hours Spent: 8HOURS

Date: 05/29/13

Time In: 8AM

Time Out: 5PM

Hours Spent: 8HOURS

Date: 05/30/13


Hours Spent: 8HOURS

Date: 05/31/13

Time In: 8AM

Time Out: 5PM

Hours Spent: 8HOURS

Month: _________________The following tasks were

performed:

Week No. 3 (Weekly)

Date:

Time In:

Time Out:

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Date:

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Week No. 4

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Date Checked by the adviser:________________________

Total no. of hours ________Signed by the Supervisor:__________________________ Date:_______


performed:

Week No. 1 (Weekly)

Date:

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Week No. 2

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performed:

Week No. 3 (Weekly)

Date:

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Week No. 4

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VII. SELF-ASSESSMENT

A. Skills and current technology learned/enforced:

I learned how to interact with different people, with a different per-

sonalities and attitudes. In our office, I can identify whos lying, like for ex-

ample, when they say that they have no hospital number (Terminal Num-ber) at all, we check it to the computer and when I found it, I jot it down

on a piece of paper, and I will say to the patient that you all ready have a

hospital number, then I will give to him/her the piece of paper with a hos-

pital number and I will ask him/her to keep it because that is a life time

hospital number in this hospital only.

B. Equipment, tools, testing apparatus handled (software's used included)

Nothings new, Microsoft Office 2007, Word, Excel, Power Point and

Publisher.

C. Strong points versus weak points

My Strong points when I can find all the charts of the patients, I canmove fast, so I can find more patients charts but my weak points is, then

the chart of the patient cannot find at the right place, the process be-

came slow, because I will Search it in to the late submitted charts that is

not arrange by terminal number, so I will use ONE BY ONE searching to find

the patients chart.

Another, my weak points is, when Im logging in the charts on the log

book, why? Because Im too slow to write, most especially if the word is un-

familiar. For instance, I will write his or her name upon update, weve all

know that in our new era, there is more types of name. but I can distributefast the charts in different Clinic after I log it in, and thats my strong points


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VII. SELF-ASSESSMENT

D. Best experiences on the job:

On my last OJT at Convergys, its like Im in a high class company, we

are not require to rush. One time I did this, if we need to photocopy the

paper, we can, if I mistake 500 times, I can do it all over again to make aperfect copy. were inviting to join in there Movie Day, Team Building, they

are giving us a jacket of the company, mugs, pins, ID holder, ID lace, com-

pany T-Shirt, Etcetera. You will feel like youre a part of the company and I

also have my OJT allowance, But in Philippine National Police General Hos-

pital, they have no freebees at all, and when youre in work or office

hours, youre require to move fast, because there are more patients to

come and you need more patience...

E. Evidence of Background preparation:

Faults committed (its causes and suggestion given by the supervisor)

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

Personal relationship (integration with the company, attendance and

punctuality, and commitment)

Comment from co-worker (at least 3 person)Person 1: ______________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Signature over printed name: _____________________________________

Person 2: ______________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Signature over printed name: _____________________________________

Person 3 : _____________________________________________________________

_______________________________________________________________________

_______________________________________________________________________


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VIII. APPENDICES (please attached)A. Curriculum Vitae

___________________________________________________________________________

MARBIE LOUISE D. PAJARES

Diploma in Office Management Technology withSpecialization in Medical Office [email protected]

EDUCATIONAL BACKGROUND:

Tertiary: POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

Diploma in Office Management Technology withSpecialization in Medical Office ManagementDon Fabian St. Brgy. Commonwealth Quezon City

2011 - Present

Secondary: COMMONWEALTH HIGH SCHOOLEcols St. Brgy. Commonwealth Quezon City

2007 2011

Primary: MANUEL L. QUEZON ELEMENTARY SCHOOLM.R.B. Compound Pilot St. Brgy. Commonwealth Quezon City

--2001 - 2007

ON THE JOB TRAINING:

CONVERGYS PHILIPPINES SERVICES CORPORATION

HUMAN RESOURCES DEPARTMENTConvergys Building 2ndFloor, 46 Diliman Commercial Centre

Don Mariano Marcos Ave., Diliman, Quezon CityApril 13, 2012 June 11, 2012 (300 Hours)

PHILIPPINE NATIONAL POLICE GENERAL HOSPITAL

MEDICAL RECORD SECTION OUT PATIENT DEPARTMENTCamp Crame, Quezon City

April 22, 2013 June 14, 2013 (300 Hours)

09488721409/09122664133/09277716759


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___________________________________________________________________________

VOLUNTEER:

HEAL-OM FESTIVAL

Volunteer Staff

SEMINARS ATTENDENDED:

LECTURE PRESENTATIONDiscussion: Dengue and Leptospirosis Treatment and Prevention

October 4, 2012

SOFTWARE FREEDOM DAY 2012

Topics: *Ubuntu Operating System *Web browsing Using Mozilla Firefox *GoogleApplica-tions *Free Open Source Software in School Today and Programming Softwares

September 15, 2012

MICROSOFTSEMINARDiscussion: X box Kinect, Windows 8 Operating System, and Windows Application

December 2, 2012

SOFTWARE FREEDOM DAY 2011

Theme: ANIMATION meets FOSS: A Social Impact in Todays WORLD

WhiteSpace, 2134 Chino Roses Ave. Ext., Makati City

October 14, 2012

MILLION VOLUNTEER RUN RED CROSS

Runner

Quezon Memorial Circle, Quezon CityFebruary 10, 2013

September 17, 2011

CAREER SUCCESS BEGINS NOW

Topics: Employees BehavioursAugust 31, 2011


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___________________________________________________________________________

PERSONAL INFORMATION:

Sex: Male

Civil Status: SingleAge: 17 years Old

Birth date: April 4, 1995Place of Birth: Quezon City

Religion: Catholic

Height: 54

Weight: 55 klg.HomeAddress: 107 Odigal St. Brgy. Commonwealth, Quezon City

CHARACTER REFERENCE:

Mayumi Rose J. Zuiga

Convergys Philippines Services CorporationHuman Resources Specialist09154263754

Edison Balaan

Philippine National Police General Hospital

Job Position

Contact No.


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VIII. APPENDICES (please attached)B. OJT Endorsement Letter


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VIII. APPENDICES (please attached)C. OJT Training Memorandum


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VIII. APPENDICES (please attached)D. Monthly Task Performance Sheet


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VIII. APPENDICES (please attached)F. Final Evaluation Sheet


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VIII. APPENDICES (please attached)E. Trainees Personal Data


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VIII. APPENDICES (please attached)G. Copy Certificate of Completion


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VIII. APPENDICES (please attached)J. Facilities, equipment, Tools handled (pictures)

NONE


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VIII. APPENDICES (please attached)

K. OJT photos (minimum size 3R)Note: photo printed only (printing from CIS not allowed)


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VIII. APPENDICES (please attached)

M. URL of you blog/s

Which includes your resume and weekly diaries checked

Documents

Portfolio Practicumii (Marbie Pajares)