POM’s Expanding Constellation · Strumiello, Susanibar Redes de Valor Como Diferencial Competitivo: El Caso de Una Pequeña Empresa de Consultoria 4. Strumiello , Angeli La Influencia

Cancun, Mexico, April 30-May 3, 2004

POM 2004

2nd World Conference 15th Annual POMS Conference

POM’s Expanding Constellation

Quick Guide to Parallel Sessions

HOTEL FLOOR PLAN

patio

down to lobby

Miramar Rooms

Mira

mar

Fo

yer

Cae

sar

Foye

r

1 2

43

5 6

7 8

LOBBY LEVELCaesar Rooms

1

2

3 4

Business Center

ConventionDesk

to lobby

MEZZANINE LEVEL

Caribe Terrace

CaribeCoral

Mediterráneo 1 2

TRACK CLUSTERING OF PAPER SESSIONS

The various paper tracks have been clustered as shown in the table below. The clusters are color-coded and the colors are used in the schedule to allow quick reference to a given session's cluster.

Contributed Presentation Track Clusters

Cluster Track

Description Number of

Contributed Abstracts

Ops. Planning, Scheduling, and Control 46 Logistics and Distribution 26 Purchasing and Materials Management 16 JIT Manufacturing/Lean Manufacturing 11 Internet-Enabled Operations 13

Operations and Logistics

Enterprise Resource Planning 6 Service Operations Management 40 Quality Management and Six Sigma 17 Service

and Quality Continuous Improvement 9 Global Supply Chain Management 44 Environmental Management 9 OM in Emerging Economies 4

Environment and International

Global Operations 7 Operations Strategy 45 Product and Process Design 28 Performance Measurement 17 Mass Customization 8

Strategy and Design

Operations Flexibility 7 Innovation in Teaching 24 Cases in Operations Management 17 POM

Pedagogy Mathematical/Software Tools 5

TOTAL: 399

Parallel Sessions FRIDAY 10:30 – 12:00 (page 1 of 1) C

aesa

r 1

Cae

sar 2

SESSION 1: Commercializing Research

Service College Sponsored Tutorial

by Scott Sampson, Brigham Young University

Gary Thompson, Cornell University

Cae

sar 3

Cae

sar 4

SESSION 2: Strategy of Operations I / Estrategia de Operaciones I Ribera CLUSTER: Strategy and Design

1. Arrieta Posada, Ardila Lopez, Angarita Gómez Estudio y Evaluación de las Estrategias de Manufactura en el Sector de Inyección de Plástico en la Ciudad de Medellín

2. Diaz, Martin Configurations in Manufacturing Strategy: An Application to Spanish Industries 3. Espino-Rodríguez, Padrón-Robaina The Outsourcing of Core and Non-Core Service Operations and Its Impact on the Priorities of the

Operations' Strategy 4. Espino-Rodríguez, Rodríguez-Díaz Outsourcing of the Mfg. and Distribution Process from the Internal and Relational Capability View

Cae

sar 5

Cae

sar 6

SESSION 3: Environmentally Conscious Manufacturing Gupta CLUSTER: Environment and International

1. Srivastava, Srivastava Exploring Synergy Between Economic Development and the Environment Through Reverse Logistics 2. Field, Sroufe The Use of Recycled Materials in Manufacturing: Implications for Supply Chain Management and Operations Strategy 3. Gupta, McGovern Multi-Objective Optimization in Disassembly Sequencing Problems 4. Gupta, Pochampally Crucial Issues in Closed-Loop Supply Chain Design 5. Gupta, Udomsawat, Al-Turki Multi-Kanban Model for Multi-Product Disassembly with Multiple Demands

Cae

sar 7

SESSION 4: Japanese KEIRETSU Now

JSPM Invited Workshop

Osamu Uehara

Institute for Supply Management Japan, Inc.

Cae

sar 8

SESSION 5: Understanding Best Approaches and Practices for Using ILOG Optimization Technologies

to Solve Your Optimization Problems, Part 1 of 2

ILOG, Inc. Sponsored Workshop

Thomas Dong ILOG, Inc.

Session Type: SCM College Service College Spanish Session Invited Session Contributed Session Cluster Code: Operations/Logistics Service/Quality Environment/International Strategy/Design POM Pedagogy


aesa

r 1

Cae

sar 2

SESSION 6: Electronic Invoice Implementation

Service College Sponsored Tutorial by

Timothy Smunt, Wake Forest University

Cae

sar 3

Cae

sar 4

SESSION 7: Strategy of Operations II / Estrategia de Operaciones II Ceballos Hernández CLUSTER: Strategy and Design

1. Ravelo, Moreno La Localización Industrial. Una Aproximación Multicriterio 2. Delgadillo Gutiérrez, Armendáriz Silva Oportunidades Tecnológicas de la Electrónica en Jalisco, México 3. Strumiello, Susanibar Redes de Valor Como Diferencial Competitivo: El Caso de Una Pequeña Empresa de Consultoria 4. Strumiello, Angeli La Influencia de las Cuestiones Ambientales en los Sistemas Productivos

Cae

sar 5

Cae

sar 6

SESSION 8: The Undergraduate OM Curriculum Soni CLUSTER: POM Pedagogy

1. Soni, Bretthauer, Jacobs A Technology-Driven Operations Management Curriculum 2. Graeml, Graeml, Erdmann Challenging and Improving Operations Management Undergraduate Courses by the Use of Soft Systems

Methodology 3. Briggs, Cutshall, Schultz Performance in the Introductory Operations Management Course: Cognitive Style, Study Patterns and

Success 4. Bishop Bringing JIT to Life in the Classroom

Cae

sar 7

SESSION 9: Operations Strategy I Morita CLUSTER: Strategy and Design

1. Amato Neto, Cooperative Complexes and Self-Management Organizations 2. Kalliokoski, Valjakka Co-Operative Technology Management Models and Tools in Material Technology Based Enterprise Networks 3. Kumar, Krishnamoorthy, Cardenez Technology Acquisition and Innovation: An Integrative Approach for Organizational Success 4. Morita Communication Systems As Drivers of Excellent Manufacturing

Cae

sar 8

SESSION 10: Understanding Best Approaches and Practices for Using ILOG Optimization Technologies

to Solve Your Optimization Problems, Part 2 of 2

ILOG, Inc. Sponsored Workshop Thomas Dong

ILOG, Inc.



aesa

r 1

Cae

sar 2

SESSION 11: Joint Replenishment/Supplier Relations Altay CLUSTER: Strategy and Design

1. Odake Strategic Outsourcing Among Die and Mold Industry 2. Porras, Dekker An Efficient Optimal Solution Method for the Joint Replenishment Problem with Minimum Order Quantities 3. Altay, Gao, Robinson Solution Approaches for the Dynamic Demand Coordinated Replenishment Problem

Cae

sar 3

Cae

sar 4

SESSION 12: Lean and Agile Operations / Producción Ajustada y Producción Ágil Villarreal CLUSTER: Strategy and Design

1. Mula, Poler, Garcia Planificación de la Producción de la Cadena de Suministro en un Entorno de Personalización en Masa 2. Capó, Lario, Hospitaler Producción Ajustada en la Cadena de Suministro de la Construcción 3. Villarreal, Elizondo Improving Agility Through Postponement: An Application

Cae

sar 5

Cae

sar 6

SESSION 13: Teaching SAP to OM Students

SAP Sponsored Panel Chair: Nirup Menon, University of Texas at Dallas

Dan Pantaleo, SAP America Ashok Soni, Indiana University

Cae

sar 7

SESSION 14: Operations Strategy II Gupta CLUSTER: Strategy and Design

1. Lewis, Oliver, Holweg, Bates Motor Vehicle Safety Recalls: An Opportunity for POM Research? 2. Crespo Márquez, Gupta Process and Framework of Modern Maintenance Management 3. Tipton, Wigal Development of Systems and Process Models -- Private Solid Waste Disposal Application 4. Conceição, Pedrosa, Vinagre, Neto A Framework for Data Gathering and Modeling for a Location Problem of a Large Brazilian Steel

Company 5. Sousa, Ramos Natural Gas’s Marketing Strategy Applied in Brazilians Hotels’ Manufacturing Strategy

Cae

sar 8

SESSION 15: Constraint Programming in Operations and Logistics Management

POMS Invited Tutorial

by Thomas Dong, ILOG, Inc.

Filippo Focacci, ILOG, Inc.


Parallel Sessions SATURDAY 10:30 – 12:00 (page 1 of 2) C

aesa

r 1

SESSION 16: Mass Customization Strategies Clegg CLUSTER: Strategy and Design

1. Seelmann-Eggebert, Schenk Mass Customization Strategies in the Area of Supplier in the Automotive Industry 2. Godsell Mass Customization: A Tool for Aligning Marketing and Supply Chain Strategy? 3. Squire, Brown, Readman, Bessant The End is (Not Quite) Nigh! The Impact of Mass Customization on Manufacturing Trade-Offs 4. Koltai, Stecke, Várlaki, Juhász A New Approach for the Production Planning of Flexible Manufacturing Systems Based on the Concept

of Operation Types 5. Clegg Extending and Virtual Operational Structures

Cae

sar 2

SESSION 17: Operational Advantage Group (OAG)

POMS Sponsored Forum

Part 1 of 2

Chair: Martin Starr, Rollins College

Cae

sar 3

SESSION 18: Production Planning Improvements: From Small Mexican Firms to Academia Tseng CLUSTER: Ops. and Logistics

1. Amposta, Fonseca, Fernandez Juarez, Cortés Sánchez, Rodriguez Romero, Borges Small Mexican Companies Do Need Us 2. Squire, Geiger Generating Rule Classifications for Production Scheduling Problems 3. Monkman Production Scheduling in an Assemble-to-Order System where Component Variety Exceeds Space Available 4. Gupta, Mandakovic MRP Applications in Academic Planning 5. Gupta, Tseng, Stafford, Jr. A Comparative Analysis of Heuristics for the Sequence Dependent Setup Flowshop Problems

Cae

sar 4

SESSION 19: Service Operations / Dirección de Operaciones en Servicios Plaza Hidalgo CLUSTER: POM Pedagogy

1. Soriano-Pinar, García-Muiña, Pelechano-Barahona El Proceso Productivo Virtual: Una Aplicación al Sector Inmobiliario en España 2. Machuca, González Zamora, Aguilar, Pérez Díez de los Ríos SOM Research: Content, Methodology, and Sectors Under Study /

Investigación en Dos: Contenido, Metodología y Sectores Objeto de Estudio 3. Plaza Hidalgo A New Approach for Measuring Banking Output: An Application to the Spanish Banking Sector 1992-2003

Cae

sar 5

SESSION 20: Six Sigma Corbett CLUSTER: Service and Quality

1. Shraim An ISO 9000: 2000 Quality Management System Implementation Model 2. Martínez Costa, Martínez Lorente Comparison of TQM and ISO 9000 Effects in Company Performance: An Empirical Study in Spanish

Companies 3. Hoffman, Ormsby Maintenance Work Order Backlog and the Six Sigma Process

Cae

sar 6

SESSION 21: Project Management/Scheduling Herroelen CLUSTER: Operations and Logistics

1. Debels, De Reyck, Leus, Vanhoucke A Hybrid Scatter Search Electromagnetism Meta-Heuristic for Project Scheduling 2. Beliën, Demeulemeester Heuristic Branch-and-Price for Scheduling Trainees at a Hospital Department 3. Van De Vonder, Demeulemeester, Herroelen, Leus The Impact of Buffering Strategies on the Stability and Quality Performance of

Project Baseline Schedules 4. Hans, Herroelen, Leus, Wullink A Hierarchical Approach to Multi-Project Planning Under Uncertainty

Cae

sar 7

SESSION 22: Management of Suppliers Done CLUSTER: Operations and Logistics

1. Partovi Using the Data Envelopment Analysis for ABC Analysis 2. Sampaio, Di Serio Supply Chain Design: The Make-Buy Decision Process in the Age of Temporary Advantage 3. Tyworth, Thomas Pooling Lead Time Risk by Order Splitting: A Critical Review 4. Done, Frohlich, Voss Revisiting the Dimensions of Purchasing Competence: Invariance Across Groups & Impact Upon Multiple

Performance Measures

Cae

sar 8

SESSION 23: Demand Forecasting – Zotteri

1. Viswanathan, Widiarta, Piplani Forecasting Aggregate Time Series with Lumpy Subaggregate Components 2. Småros A Case Study on Retailer and Supplier Forecasting Collaboration in the European Grocery Sector 3. Bjorklund, Yamani, Lloyd Simulation Software for Real Time Forecasting as an Operational Support Activity 4. Kalchschmidt The Impact of Organizational Structures on Forecasting Practices and Performances: Some Primary Results 5. Zotteri, Kalchschmidt Forecasting Practices: Empirical Evidence and Guidelines for Research


Parallel Sessions SATURDAY 10:30 – 12:00 (page 2 of 2)

Miram

ar 1

Miram

ar 2

Miram

ar 3

Miram

ar 4

SESSION 24: Supply Chain Network Structure Macedo CLUSTER: Environment and International

1. Ballejos, Montagna Challenges in Interorganizational Structures 2. Ruiz-Usano, Framinan, González Structuring the Supply Chain 3. Misra, Sahu Global Supply Chain Mapping - An Object-Oriented Approach 4. Lopez Sanchez, Minguela Rata, Rodriguez Duarte, Sandulli The Internet Productivity Paradox 5. Macedo Strengths and Weaknesses of Foreign Manufacturers Subcontracted by Virtual Manufacturing Firms

Caribe

SESSION 25: JIT and Lean Production Amasaka CLUSTER: Operations and Logistics

1. Shah, Ward A Configurational View of Lean Production Systems 2. Conceição, Coelho Implementation of Kanban Supply System in the Brazilian Electronic Industry 3. McFarlane, Love, Robins When Lean Gets Mean: Design of a Kanban System to Cope with Non-Stationary Demand Distributions 4. Angelis, Conti, Gill, Cooper, Faragher The Effects of Just-in-Time/Lean Production 5. Amasaka Applying New JIT -A Management Technology Strategy Model at Toyota

Coral

SESSION 26: Object Oriented Optimization and Push-Pull Models Van Der Laan CLUSTER: Operations and Logistics

1. Pal, Bhaskar, Pal A Time Efficient Non-Recursive Heuristic (RETIREXT) for Resource Constrained Project Scheduling Problems 2. Kobayashi, Muramatsu Extended Job Shop Scheduling by Object-Oriented Optimization Technology 3. Serizawa, Karasawa, Muramatsu Push Pull Mixed Type of Optimal Compound Production Planning Method by Object Oriented

Optimization Technology 4. Van der Laan, Teunter Simple Heuristics for Push and Pull Remanufacturing Policies

Mediterráneo 1

SESSION 27: Perspectives on Critical OM Methods & Techniques Balakrishnan CLUSTER: Operations and Logistics

1. Chakravarty, Balakrishnan A Single Period Model for Capacitated Real Time Revision of Order Quantities 2. Ozelkan, Cakanyildirim Resource Downgrading 3. Verma An Optimal Breadth-First Algorithm for Preemptive Resource Constrained Project Scheduling Problem

Mediterráneo 2



aesa

r 1

SESSION 28: ERP Gupta CLUSTER: Operations and Logistics

1. O'Kane, Roeber ERP Implementations and Cultural Influences : A Case Study 2. Stratman Competitive Advantage Through Integrated Information Systems: The Influence of Strategic Configuration on ERP Benefits 3. Montagna, Ferrario A Framework to Assess ERP Implementation 4. Sachs, Laurindo, De Tomi ERP Systems in Mining Industry: Studying the Software Functionality and the Value Chain 5. Lee, Lin, Gupta Economic Decision Making Using Fuzzy Numbers

Cae

sar 2

SESSION 29: Operational Advantage Group (OAG)

POMS Sponsored Forum

Part 2 of 2

Chair: Joel Goldhar, Illinois Institute of Technology

Cae

sar 3

SESSION 30: International Perspectives on Agile Supply Chains Aviv CLUSTER: Operations and Logistics

1. Nilsson, Ingelsson, Tjärnlund Evaluation of Different Material Control Methods in a Truck Manufacturing Supply Chain 2. Nilsson Modeling In-Bound Logistics at a Packaging Firm -- Agent-Based Modeling in Action 3. Benton, Love A Simulation Approach to Comparing Supply Chain Control Systems 4. Chen Manufacturing Production Planning System Based on Agile Supply Chain Management 5. Aviv Collaborative Forecasting and Inventory Management - Logistics Capacity Considerations

Cae

sar 4

SESSION 31: Quality I / Calidad I Miguel-Dávila CLUSTER: Service and Quality

1. Jesus, Navarro, Ana Clara Diseño del Cuadro de Mando Integral Para un Hospital Público Desarrollado en Base a Los Modelos de Excelencia

2. Capó, Tormo, Ortiz Implantación de Sistemas de Calidad Total en la Construcción 3. Miguel-Dávila The Relationship Between Service Quality and Profitability in Services: An Empirical Study in the Spanish Hotel Industry

Cae

sar 5

SESSION 32: Global Operations I Ishikura CLUSTER: Environment and International

1. Opheim, Nilsen The Importance of Strategic Localization Decisions for Automotive Supplier Industry 2. Tsukuda Valuation Problems in Formation and Operation of Soft Alliance 3. Fleury, Fleury International Manufacturing Networks: Towards an Integrated Framework 4. Steenhuis, De Bruijn The Spread of International Manufacturing: Evidence from Passenger Car Producers 5. Ishikura An Industrial Network Model for Regional-Independent Production

Cae

sar 6

SESSION 33: Supply Chain Studies Anderson CLUSTER: Strategy and Design

1. Joglekar Supply Chain Capacity Management with Technology Shocks: A Reverse Bullwhip Effect 2. Grahovac, Roemer Design Integration: Who Should Go Back to Redo Their Work? 3. Parker, Anderson, Davis-Blake Preliminary Results from an Empirical Analysis of Integrating Outsourced Product Design Across Firm

Boundaries 4. Quintão, Conceição, Augusto Logistics Performance Comparison of Brazilian Soda Supply Chain Links 5. Anderson, Joglekar A Model for Managing Outsourced Product Development using Potentially Corrupt Data

Cae

sar 7

SESSION 34: Environmental Management Systems Design Tuma CLUSTER: Environment and International

1. Presley, Meade Sustainable Production Systems Evaluation Using the Analytic Hierarchy Process 2. Nunes, Marques Junior, Ramos A Theoretic Approach For a Green Supply Chain 3. Wells, Seitz Business Models and Closed-Loop Supply Chains: An Analysis of the Automotive Industry 4. Friedl, Tuma Analyzing Control Mechanisms for a Sustainable Supply Chain Planning

Cae

sar 8

SESSION 35: Retail Operations – Ton

1. Raman, Gaur, Kesavan Estimating Uncertainty Using Judgemental Forecasts 2. Ton, Raman Drivers and Consequences of Defects in Retail Stores 3. Broekmeulen, Van Donselaar, Fransoo, Van Woensel Empirical Evidence of Excess Shelf Space in Retail Stores and Impact on

Supply Chain Execution Costs 4. Zotteri, Småros Logistics Processes of European Grocery Retailers: Fact and Fiction



SESSION 36: Operations Management in Non-Profit Services Apte CLUSTER: Service and Quality

1. Fandel The Performance of Universities in North Rhine-Westphalia - A DEA Comparison 2. Nguyen, Yoshinari, Shigeji Value of Higher Educational Service: Different Viewpoints and Managerial Implications 3. Gonçalves, Guerra, Moura Impact of Satisfaction, Quality, Loyalty, Value and Expectations in Higher Education: An Empirical Study 4. Chesteen, Helgheim, Randall, Wardell Comparing Quality of Care in Non-profit and For-profit Nursing Homes: A Process Perspective 5. Apte, Mason Analysis and Improvement of Delivery Operations at the San Francisco Public Library

Miram

ar 1

SESSION 37: Survey Research in Operations Management Cagliano CLUSTER: Environment and International

1. Solis, Rao, Ragu-Nathan Developing and Validating an Instrument for International Quality Management Research 2. Grutter Two Case Studies on the Implementation of Team-Based Work Organization at Manufacturers in South Africa 3. Maier, Hammer Outcome of the Early Adoption of Management Practices on Performance-Insights from High Performance

Manufacturing Study 4. Cagliano, Caniato, Spina Worldwide, Longitudinal Surveys in Operations Management: The Case of International Manufacturing

Strategy Survey

Miram

ar 2

SESSION 38: Modeling in Process Industries Suerie CLUSTER: Operations and Logistics

1. Van Wezel, Van Donk, Gaalman Production Planning and Control in the Food Processing Industries 2. Burgess, Shaw Business Modeling in Support of Innovative Process Development in the Specialty Chemical Industry 3. Hill The Impact of Product Variety on Performance Tradeoffs in Process Industries: An Empirical Examination 4. Burgess, Burkinshaw, Vijayan Diffusing Digital Ink Jet Printing as a Production Innovation in the Printed Textiles Industry 5. Suerie New Modeling Approaches for Process Industries

Miram

ar 3

SESSION 39: OM in Emerging Economies: Challenges and Potential I Leseure CLUSTER: Environment and International

1. Hipkin, Bennett Operations Management as a Vehicle for Developing Production Competence in Emerging Economies 2. Amoako-Gyampah, Acquaah The Impact of Operations and Human Resource Strategies on Firm Performance 3. Bozkurt, Vaidya The Potential for Improved Competitiveness Through Innovation in a Mature Labor-Intensive Sector 4. Damiani New Media, New Values – The Revolution and Perspectives in Brazilian Television’s Market 5. Leseure Offshore Factories and Development

Miram

ar 4

SESSION 40: Cross Industry - Country Comparisons Netto CLUSTER: Service and Quality 1. Fuentes, Llorens, Arias-Aranda, Molina, Tamayo Quality Management Implementation Across Different Scenarios of Competitive

Structure: An Empirical Investigation 2. Winroth, Borges How Different is Sweden from Mexico? A Continuous Improvement Survey Comparison 3. Fernández-González, Prado Prado The Role of External Consultancy in QM: Results from an Empirical Study in Spain & Portugal 4. Luchi, Vassolo, Luzuriaga The Relationship Between Quality and Performance in an Emerging Economy 5. Netto, Costa Neto Business Process Management Implementation: A Cultural Perspective

Caribe

SESSION 41: Operations Strategy III Das CLUSTER: Strategy and Design

1. Ruiz-Usano, Crespo Márquez, Framinan Supporting the Balanced Scorecard from the Manufacturing System 2. Thirumalai, Sinha Measuring Customization in Electronic B2C Operations 3. Nagabhushana How Indian SME Manufacturers Can Become Preferred Suppliers in the Global Supply Chain 4. Hemilä Business Strategy Development Meets ICT Strategy 5. Das, Joshi The Effect of Process Innovativeness on the Performance of High and Low Technology Service Companies

Coral

SESSION 42: The New Technologies of Service Gaimon CLUSTER: Service and Quality

1. Figg Security Issues in Service Operations Environments 2. Oliveira, Roth New Multi-item Measurement Scales of the Antecedents and Consequences of B2B E-service Capability: A Two-stage

Approach 3. Finch Predictors of Customer Dissatisfaction in Online Anonymous Markets 4. Reyes, Frazier, Prater RFID-Based Operational Improvements for Grocery E-Supply Chains 5. Gaimon, Napoleon Dynamic Investments in Knowledge for IT-Worker Systems

Mediterráneo 1

SESSION 43: Supplier Selection Gargeya CLUSTER: Operations and Logistics

1. Hazra, Mahadevan Impact of Supply Base Heterogeneity in Electronic Markets 2. Sanchez-Rodriguez, Hemsworth A Structural Analysis of the Impact of Purchasing Integration on Supplier Development, Purchasing

and Business Performance 3. Aicha, Pierre A Multiobjective Approach to Vendor Selection Taking into Account Transportation 4. Gargeya, Su Strategic Sourcing and Supplier Selection: The State of Empirical Research

Mediterráneo 2



aesa

r 1

SESSION 44: Continuous Improvement Applications Christiansen CLUSTER: Service and Quality

1. Faull, Dethier, Puttergill Introducing the Toyota Production System to a Hospice 2. Thun Potential of Technology-integrated Mobile Maintenance for Total Productive Maintenance 3. Araujo, Costa Barriers to Continuous Improvement of the Quality in Service Operations: A Brazilian Case Study 4. Srivastava, Srivastava Performance Enhancement Through Continuous Improvement 5. Christiansen, Borges Continuous Improvement Comparison Between Danish and Mexican Companies

Cae

sar 2

SESSION 45: Thematic Network for the Excellence in Operations and Supply Chain Management (THENEXOM)

EurOMA Sponsored Forum

Chair: José Machuca, University of Seville

Cae

sar 3

SESSION 46: Production System Design Fredendall CLUSTER: Strategy and Design

1. Macedo An Integrated Process for Collaborative Design of Manufacturing Systems 2. Sayin Unlu, Sen Mapping Manufacturing Processes in a Firm, Using IDEF0 and Proposals for To-Be Processes 3. Bellgran, Safsten Production System Design and Evaluation for Increased System Robustness 4. Gilbert Construction Office Design with Simplified Layout Planning 5. Fredendall, Gabriel A Delphi Study of Manufacturing Complexity

Cae

sar 4

SESSION 47: Producción y Cadenas de Suministro Villarreal CLUSTER: Operations and Logistics

1. Garcia-Arca, Prado Prado Mgmt. Model for the Design, Development and Control of Packaging in the Spanish Food Supply Chain 2. Boza García, Ortiz Bas, Vicéns Salort, Cuenca Gonzalez Data Warehouse para la Gestión por Procesos en el Sistema Productivo 3. Villarreal, Gonzalez, Madero A Diagnostic Analysis Tool for Supply Chain Improvement 4. Lario, Poler, Ortiz Gestión de la Cadena de Suministro Colaborativa. Un Modelo Decisional de Ingeniería e Integración Inter-Empresarial

Cae

sar 5

SESSION 48: Decision Support Models and New Developments Godfrey CLUSTER: Operations and Logistics

1. Selen Optimized Resource Planning in Newspaper Subscription Sales 2. Clavijo, Centeno Integrating Neural Networks and Goal-Driven Simulation 3. Muramatsu Universal Scheduling by Object Oriented Optimization Technology 4. Jarimo Innovation Incentives in Enterprise Networks: A Game Theoretic Approach 5. Godfrey, Schikora Comparing the Accuracy of Neural Networks to An Algorithm for Determining Minimum Cost Purchase Lot Sizes

Cae

sar 6

SESSION 49: Technology-Enabled Service Operations – Froehle

1. Boyer Pilot Testing of Access Controlled Drop Boxes for Consumer Home Delivery 2. Xue, Harker Service Co-production, Customer Efficiency and Market Competition 3. Tsikriktsis, Frohlich Using the Internet to Link Service Providers to Their Customers: Does it Affect Performance? 4. Froehle Creating an Automated Triage System for Radiology

Cae

sar 7

SESSION 50: Implementation Methods and Quality Awards Cooke CLUSTER: Service and Quality

1. Arauz, Matsuo, Suzuki Comparison of Japanese Quality Awards: Principles, Criteria and Scoring Methods 2. Christofi, Sisaye A Social Assessment Approach to Quality and Productivity Management 3. Cook, Zobel, Nottingham Identifying Shifts in Correlated Manufacturing Processes Using a Neural Network 4. Antunes Júnior, Klippel, Koetz, Lacerda Critical Issues about the Theory of Constraints Thinking Process – A Theoretical and Practical

Approach 5. Cooke Towards a Conceptual Model of Operational Risk and a Framework for Risk Control

Cae

sar 8

SESSION 51: New Cases in Supply Chain Management – Johnson

1. Schmidt, Cattani, Dahan Production Spackling at Timbuk2 2. Narasimhan, Wang, Graham Comparison of Efficiency, Productivity and Quality of Global Automotive Companies 3. Schmidt, Homa River.com 4. Ferdows, Lewis, Machuca Zara 5. Johnson Quad Wants to be a Savi Player In Agribusiness



SESSION 52: Variability Control in Supply Chains Lambrecht CLUSTER: Operations and Logistics

1. Vandaele Reducing Service Variability in a Multi Plant Supply Chain 2. Hosoda, Disney Information Sharing: An Analysis with Jury's Inners 3. Geunes, Balakrishnan, Pangburn Coordinating Supply Chains by Controlling Upstream Variability Propagation 4. De Lascurain Mathematical Expression for the Newsvendor Profits 5. Disney, Lambrecht, Farasyn, Towill, Van de Velde The Golden Ratio in Production & Inventory Control

Miram

ar 1

SESSION 53: Algorithms for Production Scheduling Maroto CLUSTER: Operations and Logistics

1. Alcaraz, Maroto Project Scheduling Under Limited Resources with Advanced Genetic Algorithms 2. Alcaide, Sicilia, Rodriguez-Gonzalez Solving the Expected Makespan Open-Shop Scheduling Problem Subject to Random Machines

Breakdowns and Repair Times 3. Vallada, Maroto, Ruiz A Parallel Genetic Algorithm for the Flow Shop Problem 4. Maroto, Ruiz Genetic Algorithms for Hybrid Flowshops with Sequence Dependent Setup Times: An Application to the Ceramic Tile

Industry

Miram

ar 2

SESSION 54: Supply Chain Decision Models Fleischmann CLUSTER: Operations and Logistics

1. Hsu, Fu, Lee Optimal Inventory and Production Decisions for an ATO System with Uncertain Demand and Limited Assembly Capacity 2. Campos Filho, Amato Neto, Lourenção Supply Chain Design Model for Defense Industry: The Aeronautical Industry Case 3. Galbreth, Hill Heuristics for the Modified All-Unit Discount Cost Function in Large-Scale Multi-Period Supply Chain Models 4. Hamister, Suresh The Impact of Pricing Policy on Demand Variability and Firm Performance 5. Fleischmann Global Supply Chain Planning in the Automotive Industry

Miram

ar 3

SESSION 55: OM in Emerging Economies: Challenges and Potential II Leseure CLUSTER: Environment and International

1. Bozkurt, Vaidya Turkish Automotive Industry: Foreign Producers and Domestic Capabilities 2. Ozdenli, Bennett A Comparative Study of Technology Transfer Paths Between Developed and Developing Countries 3. Pandza, Polajnar Dynamic Capabilities in a Transition Economy: A Case from Slovenia 4. Leseure The Impact of Strategic Issue Classification on the Development of Operations Management Capabilities

Miram

ar 4

SESSION 56: Operations Strategy IV Collins CLUSTER: Strategy and Design

1. Fensterseifer, Wilk Resources and Capabilities in Operations Strategy 2. Borges, Gouvea da Costa, Pinheiro de Lima Economic/Financial Justification of AMT: A Model of Rationale Using a Resource-Based

View 3. Sousa, Ramos Analysis of Operational Managers’ Strategic View of Hotels in Brazil about Opportunity Cost of Investment 4. Siemsen, Roth, Balasubramanian Knowledge Sharing Among Employees 5. Collins, Schmenner What Plant Management Does to Sustain High Performance in Manufacturing

Caribe

SESSION 57: Financial Services Ormsby CLUSTER: Service and Quality

1. Pinar, Crouch, Rogers Perceptions of Bank Services from the Personnel Point of View: Preliminary Findings 2. Gouvêa, Toledo, Rodrigues Filho Quality Management in Services Marketing - Levels of Acceptance of Financial Services in Mailing

Agencies 3. Reid Applying the TOC Five-Step Focusing Process in the Service Sector: A Banking Subsystem 4. Gemmel Efficiency Benchmarking of Branches of a Large Belgian Bank Using DEA 5. Ormsby, Hoffman A Bank Staffing Plan: A Telling Situation

Coral

SESSION 58: Supplier Management Akkermans CLUSTER: Operations and Logistics

1. Sharma Managing Relationship in a Strategically Segmented Supplier Environment 2. Akkermans, Dellaert Bullwhip Revisited: Root Causes for Oscillation in Supply Chains 3. Stratton, Warburton Achieving Both Fast Response and Low Cost via Global Supply 4. Pedersen Safeguarding CSR in Global Supply Chains 5. Akkermans, Van Oorschot Three is a Crowd: A System Dynamics Study of Indirect Control of Contract Manufacturers in 3-echelon

Supply Chain

Mediterráneo 1

SESSION 59: Measuring Corporate Performance Adelsberger CLUSTER: Strategy and Design

1. Hald Framing and Re-framing Performance Measurement Systems 2. Barlow, Raby Employees: Asset or Liability? 3. Dalrymple Performance Measurement for SME Growth - A Business Profile Benchmarking Approach 4. Gupta, Tseng Approach to Characterize Manufacturing Flexibility 5. Adelsberger, Bick, Lodzinski, Pawlowski Electronic Performance Support Systems in Production and Operations Management – State

of the Art and Future Development

Mediterráneo 2


Parallel Sessions SUNDAY 10:30 – 12:00 (page 1 of 2) C

aesa

r 1

SESSION 60: Adoption of e-Business Activities Graeml CLUSTER: Operations and Logistics

1. Zilber, Vasconcellos The Launching of a New Car Model at General Motors Brazil Using the Internet : The Case of Celta 2. Sandulli, Rodriguez Duarte, Minguela Rata The Internet Procurement Decision: A Value Focused Adoption Model 3. Graeml, Csillag The Internet’s Impact on Manufacturers: A Snap-shot of the Industrial Sector in the State of Sao Paulo, Brazil

Cae

sar 2

SESSION 61: Preparing Tomorrow's Operations Managers Today Through State-of-the-Art Undergraduate OM Programs: The University of Dayton Initiative Ahire CLUSTER: POM Pedagogy

1. Wagner, Douglas, Yates-Wells A Novel Approach to Linking the Survey Courses in Operations, Marketing, and Finance 2. Gorman, Ahire Taking Undergraduate Operations Management (OM) Competency to the Next Level: Actual Operations Consulting 3. Ahire, Wagner Demonstrating Operations Management Value to Other Business Careers Through the Operations Management Survey

Course 4. Ahire, Kanet, Gorman, Wagner A Process Model of Successful Operations Management Program Development

Cae

sar 3

SESSION 62: Product/Service Development and Design Minguela-Rata CLUSTER: Strategy and Design

1. Smith-Daniels, Ramakrishnan A Meta-Heuristic Approach to Dynamic Multi-Project Scheduling 2. Hadjinicola, Charalambous, Muller Product Design Using the Seld-Organizing Map 3. Jirapattarasilp The Improvement of Resin Core Making Process based on Taguchi Method 4. Tsai, Verma, Moore Product/Service Design in a Competitive Market 5. Minguela Rata, Rodriguez Duarte, Sandulli Influence of Concurrent Engineering on Development Time: An Empirical Study

Cae

sar 4

SESSION 63: Innovación en la Enseñanza I Arenas CLUSTER: POM Pedagogy

1. Strumiello, Martini, Oliveira Propuesta de Metodología para el Proceso Enseñanza-Aprendizaje de la Disciplina de Administración de Producción

2. Ceballos Hernández, Ruiz Jiménez, Arias Martín ¿Qué Se Enseña y Qué Se Investiga Sobre Dirección de Operaciones en Turismo? Un Análisis De las Universidades Andaluzas

3. Alfalla-Luque, Medina-López Fomentando El Interés de Los Estudiantes de Administración de Empresas en Dirección de Producción/Operaciones

Cae

sar 5

SESSION 64: Global Operations II Johri CLUSTER: Environment and International

1. De Haan, George, De Groot Socially Responsible Restructuring of Operations to Achieve Sustainability: Lessons from India 2. Gupta, Murtaza Multilingual Web Computing: Opportunities and Challenges in International Operations 3. Boone Off-shoring within the Service Supply Chain: Risks and Benefits 4. Gargeya, McIntyre Supply Chain Management Practices in Eastern Europe 5. Johri, Venkatesh Setting and Realizing Manufacturing Agenda for Global Competitiveness

Cae

sar 6

SESSION 65: Behavioral Operations Dynamics in Supply Chain Management – Watson

1. Ton, Watson Defects in Inventory Replenishment 2. Goncalves, Oliva Supply Line Instability: Further Evidence of Behavioral Causes of the Bullwhip Effect 3. Donohue, Croson, Katok, Sterman Order Stability in Supply Chains: The Impact of Coordination Stock 4. Watson, Zheng A Demand-focused Decentralization Scheme for Serial Supply Chains

Cae

sar 7

SESSION 66: Supplier Relations Newman CLUSTER: Operations and Logistics

1. Conceição, Epaminondas, Renno Supplier Evaluation Performance: A Case Study in the Electronic Manufacturing Industry in Brazil 2. Conceição, Renno, Epaminondas Designing and Implementing a Supplier Evaluation Tool for a Contract Manufacturing Industry 3. Alves de Queiroz, Schwabe, Hertweck Qualitative Exploration of SRM-Projects within the German Pharmaceutical Industry 4. Newman, Gattiker, Hegele Linear Performance Pricing and Cost Regression Analysis: A SCM Case Study

Cae

sar 8

SESSION 67: Creating Supply Chain Majors: Perspective on Four Schools Supply Chain Management College Sponsored Panel I

Chair: Edward Davis, University of Virginia Aleda Roth, University of North Carolina Joseph Carter, Arizona State University

Steven Melnyk, Michigan State University John Tyworth, Pennsylvania State University


Parallel Sessions SUNDAY 10:30 – 12:00 (page 2 of 2)

Miram

ar 1

Miram

ar 2

Miram

ar 3

Miram

ar 4

SESSION 68: Logistics Decision Models Adlakha CLUSTER: Operations and Logistics

1. De Koster, Le Duc Optimal Layout Design for Class-Based Warehouses 2. Barcos, Rodriguez, Álvarez, Robusté Routing Optimization for Many-to-Many Freight Transportation Problems Using Ant Colonies

Techniques 3. Haughton An Analysis of the Assignment of Delivery Routes to Vehicle Drivers 4. Adlakha, Vemuganti, Kowalski Heuristic Algorithms for the Fixed-Charge Transportation Problem

Caribe

SESSION 69: Operations Strategy V Laseter CLUSTER: Strategy and Design

1. Friedli, Billinger, Kickuth Managing Flexibility Strategically: A Case-Study on Repositioning 2. Faull The WHY of Implementing Operations Strategy 3. Brown Further Evidence of Strategic Resonance in High Volume Manufacturing Firms 4. Ferro, Savén Manufcturing Strategy Linked to Product Life Cycle 5. Laseter Operations and Strategy: Literature Review and Synthesis

Coral

SESSION 70: Culture, Simulation, and Math Modelings Sampson CLUSTER: Service and Quality

1. Crystal, Ferguson A Comparison of Unconstraining Methods to Improve Revenue Management Systems 2. Scavarda, Hill, Hays, Goldstein An Evocative Methodology for Causal Mapping 3. Murthy, Challagalla, Harris The Impact of Simulation-Based Training on Call Center Agent Performance: An Empirical Study 4. Beqiri, Tadisna Perceived Waiting Time: Do Demographic and Situational Variables Matter? 5. Sampson Taking a Mathematically Optimized Vacation

Mediterráneo 1

SESSION 71: Managing Supply Chain Risk Sethi CLUSTER: Operations and Logistics

1. Frascatore, Mahmoodi Optimal Contracts in a Collaborative Supply Chain 2. Zeng, Berger Determining the Optimal Size of Supply Base in the Presence of Risks 3. Caldera-Noriega, Dalrymple, Smyrnios Supplier-purchaser Relationships: Reducing Purchaser Uncertainty in the Global Ttrading

Environment? 4. Paul, Laosirihongthong, Boon-it An AHP-based Study of Critical Success Factors in Supply Chain Management 5. Gan, Sethi, Yan Coordination of a Supply Chain with Risk-Averse Agents

Mediterráneo 2



aesa

r 1

SESSION 72: Knowledge Management and Decision Support Systems Done CLUSTER: Operations and Logistics

1. Kochhar Knowledge Management in Internet-Based Virtual Operations 2. Radnor More than Performance Measurement?: Developing Performance Management Systems for the Public Sector 3. Done, Frohlich The Impact on Performance of Upstream and Downstream Knowledge in the Supply Chain: An Empirical Study

Cae

sar 2

SESSION 73: Modeling for Service Operations – Kulkarni

1. Muñoz, Terán A Bayesian Approach for Inventory Management Using a Simulation-Based Decision Support System 2. Apte, Apte, Venugopal A Model Focusing on Customer Time in Field Service Delivery 3. Apte, Cavaliere, Kulkarni An Empirical Investigation of Process Structure and Delivery in Service Operations

Cae

sar 3

SESSION 74: Strategy and Flexibility Lawrence CLUSTER: Strategy and Design

1. Arias-Aranda, Llorens, Fuentes, Molina, Tamayo Operations Strategy and Flexibility in Engineering Consulting Firms 2. Ghosh, Swafford Impact of Supply Chain Flexibility on Responsiveness 3. Raturi, Jack Triangulating on the Sources and Impact of Volume Flexibility 4. Puri, Chen Development of a Measurement Tool for Mass Customization 5. Lawrence, Smunt Flexible vs. Robust Process Design

Cae

sar 4

SESSION 75: Quality II / Calidad II Benavides CLUSTER: Service and Quality

1. Capó, Tormo, Poler Gestión de Operaciones y Gestión del Conocimiento en Proyectos Constructivos 2. De Pablo Lopez, Bueno Hernandez, Santos Urda, Cabanelas Omil La Evaluación de la Calidad de la Gestión Empresarial: Propuesta

de un Sistema de Calificadores 3. Benavides, Avalos-Alvarez Sis Sigma and Design of Experiments: Strategies that Work in Mexican Maquiladora Firms

Cae

sar 5

SESSION 76: Issues in Strategy Logistics and Distribution Gillyard CLUSTER: Operations and Logistics

1. De Koster A Model for Classifying Warehouse Management 2. Francischini, Oliveira New Products Development Integrated to Environmental Demands: The Importance of Reverse Logistics 3. Domínguez Torres, De Nieves Nieto A Competency-Based Human Resources Architecture for Logistic Enterprises 4. Saghir The Concept of Packaging Logistics 5. Gillyard An Examination of the Relationships Among Logistics Strategy, Supply Chain Characteristics and Firm Performance

Cae

sar 6

SESSION 77: Supply Chain Management in Finland – Kemppainen

1. Kauremaa, Auramo, Tanskanen IT in Supply Chain Management – Experiences from Finnish Companies 2. Skjoett-Larsen, Bagchi Supply Chain Integration in Nordic Firms 3. Kemppainen Differentiation and Integration of Supply Networks

Cae

sar 7

SESSION 78: Product/Process Development Management Swink CLUSTER: Strategy and Design

1. Chaudhuri, Singh Critical Decisions in Platform Based Product Development - a Mathematical Modeling Approach 2. Karasawa Project Management Methodology for New Product Development: The Flexible PERT Chart and its Application 3. Chao, Kavadias The Impact of Complexity on Strategic NPD Portfolio Management 4. Bhaskaran, Krishnan Investment and Innovation Sharing in Multi-Firm New Product Development 5. Swink, Pandejpong Faster, Better, Cheaper: Exploring Performance Trade-Offs in NPD Projects

Cae

sar 8

SESSION 79: Teaching the Supply Chain Concentration: Pedagogy Examples from Four Schools Supply Chain Management College Sponsored Panel II

Chair: Eric Johnson, Dartmouth College Wendell Gilland, University of North Carolina

Kyle Cattani, University of North Carolina Vicki Smith-Daniels, Arizona State University Dawn Russell, Pennsylvania State University Steven Melnyk, Michigan State University



SESSION 80: Closed-Loop Supply Chains Blackburn CLUSTER: Environment and International

1. De Brito, De Koster Return Handling: Decision-Making and Quantitative Models 2. French Closed-Loop Supply Chains in Process Industries: What Do You Do if it Comes Back (or Won’t Go Away!)? 3. Zuidwijk, Van Nunen, Kuik Value of Installed Base Information and Planning and Pricing of Maintenance Services Incorporating Product

Returns 4. Seitz, Wells, Naim Closed-Loop Supply Chain Inhibitors: The Case of Automotive Remanufacturing 5. Blackburn, Guide, Souza, Van Wassenhove Designing the Reverse Supply Chain for Time-Sensitive Products

Miram

ar 1

SESSION 81: New Product Development Mallick CLUSTER: Strategy and Design

1. Matsui, Filippini, Kitanaka, Sato A Comparative Analysis on the Determinants of New Product Development Performance 2. Roemer, Fixson Evaluating Commonality in Product Development 3. Parker, Van Alstyne Mechanism Design to Promote Free Market and Open Source Software Innovation 4. Anderson, Joglekar Managing the Design Capacity Cushion: A Hierarchical Framework for Product Development Planning 5. Mallick, Sinha Engineering Change Orders (ECO): Impact on Competitive Advantage and Firm Performance

Miram

ar 2

SESSION 82: Contemporary Topics in Production Planning and Control Meixell CLUSTER: Operations and Logistics

1. Kirche, Srivastava Order Management in a Two-Level Supply Chain 2. Suri, Shinde Setting Production Card Levels and Planning Lead Times for a Multiproduct Jobshop 3. Shah, Linderman, Chandrasekaran Lean Production System and Six Sigma: Different Faces of the Same Coin or Different Coins? 4. Mula, Poler, Garcia Supply Chain Production Planning in a Mass Customization Environment 5. Meixell, Chen A Scenario-Based Bayesian Forecasting Engine for a Stochastic Available-to-Promise System

Miram

ar 3

SESSION 83: Empirical Research Using Secondary Data Singhal CLUSTER: Strategy and Design

1. Corbett, Montes, Kirsch The Financial Impact of ISO 9000 Certification 2. Stratman, Rosenweig, Bendoly Implementing the Balanced Scorecard: Performance Metric Portfolio Selection Using an Operations

Strategy Lens 3. Gaur, Raman The Impact of Sales Surprise on Inventory Turnover 4. Hendricks, Singhal The Effect of Supply Chain Disruptions on Operating Performance

Miram

ar 4

SESSION 84: Society and Economic Development Graeml CLUSTER: Environment and International

1. Koetz, Klippel Strategic Dimensions of Environmental Issues in Operations Management 2. Savino, Lando Plant Utilities Optimization Through Environmental Management System in an ISO 14000 Environment 3. Graeml, Graeml Urbanization Solutions of a Third World Country’s Metropolis to Its Social/Environmental Challenges 4. Graeml, Graeml The Internet As a Tool to Help Balance Urbanization and Environmental Concerns

Caribe

SESSION 85: Capacity Planning and Scheduling for Manufacturing Neureuther CLUSTER: Operations and Logistics

1. Díaz, Valero, Bas A Computer Tool for Supporting Global Capacity Planning. Application in a Baby Shoes Company 2. Klippel, Antunes Júnior, Koetz, Klippel A Finite Scheduling Approach for the Production Planning and Scheduling in Manufacturing

Systems 3. Klassen, Menor The Process Management Triangle: An Empirical Investigation of Capacity, Variability, and Inventory Trade-offs 4. Wang, Rapp Modeling Customization in Production-Inventory Systems 5. Neureuther Aggregate Planning in Make-to-Order Environments

Coral

SESSION 86: Operations Strategy VI Winroth CLUSTER: Strategy and Design

1. Ibarra-Mirón, Cespón, Hernández-Pérez Conceptual Model and Procedures for the Analysis and Competitive Projection of Strategic Manufacturing Units (SMU)

2. Gobbo, Jr., Vasconcellos, Fusco Network Operations Strategy: A Strategic View of Business, Value and Supply Networks 3. Shaw, Peel Innovation Stickiness: Investigating a Complex Supply Network 4. Yang The Impacts of Financial Performance Of An Outsourcing Strategy 5. Winroth Outsourcing vs. collaboration in manufacturing networks – From a manufacturing strategy perspective

Mediterráneo 1

SESSION 87: Service Work Force Scheduling/Outsourcing Lapré CLUSTER: Service and Quality

1. Simmons An Examination of Server Flexibility and Non-linear Delay Costs 2. Castillo, Joro, Li Workforce Scheduling with Employee Preferences 3. Gray, Roth Antecedents of Outsourcing Decisions in Manufacturing 4. Keblis, Chen Improving Customer Service Operations @Amazon.com 5. Lapré, Tsikriktsis Exploring Learning Curves for Service Quality: Customer Dissatisfaction with Airlines

Mediterráneo 2



aesa

r 1

SESSION 88: Teaching Techniques and Curriculum Design Narasimhan CLUSTER: POM Pedagogy

1. Laseter Total Cost Modeling: A Key Skill for Supply Chain Management 2. Nooriafshar, Romero-Hernandez Technology and Innovation in Teaching and Learning Production and Operations Management 3. Schikora, Heiser A Tutorial on Control Charts in Excel for Online Education 4. Pantaleão, Azevedo, Antunes Júnior Use of a Non-Zero-Sum Game as a Teaching Tool About Organizational Indicators: Optimum

Local X Nash Equilibrium. 5. Narasimhan, Graham, Wang Teaching Data Envelopment Analysis in the MBA Curriculum

Cae

sar 2

SESSION 89: Supply Chains for Product Design Schmidt CLUSTER: Operations and Logistics

1. Rotondaro, Assad Defining the Elements for the Success of Call Center Outsourcing 2. Carrillo Implications of Supplier Strategies for Time-to-Market and Time-Back-to-Market After a Supply Disruption 3. Grahovac, Parker Component Modularity, External Economies of Scale, and Outsourcing Decisions in the Supply Chain 4. Schmidt, Ulku Matching Product Architecture with Supply Chain Configuration

Cae

sar 3

SESSION 90: OM Education I Christiansen CLUSTER: POM Pedagogy

1. Maia, Meirelles Distance Education Methodologies used by Brazilian Universities 2. Johnson, Nelson Interdisciplinary Application of Operations Management: An Educational Center 3. Lilley, Barker, Maia Computerized Adaptive Testing in Higher Education: An Empirical Study 4. Puddicombe, Buckley Tacit and Explicit Knowledge: Developing a Theory of Management Education 5. Christiansen What Grading Can Tell About a Course

Cae

sar 4

SESSION 91: Innovación en la Enseñanza II Medina-López CLUSTER: POM Pedagogy

1. Arenas, Ruiz del Castillo, Machuca Introducción de Innovaciones Basadas en las Tic Dentro de la Enseñanza Universitaria de Dirección de Operaciones: Proceso de Diseño y Desarrollo de Aplicaciones Interactivas

2. Arenas, Machuca, Ruiz del Castillo Autoformación Asistida por Ordenador en las Técnicas de Planificación de Necesidades de Materiales

3. Medina-López, Ruiz del Castillo, Machuca Diseño de Material Didáctico Multimedia: Una Investigación Empírica en POM 4. Medina-López, Machuca, Ruiz del Castillo Incidencia de las Aplicaciones Multimedia en la Motivación de los Estudiantes de POM

Cae

sar 5

SESSION 92: Managing Risk in Logistics Zhang CLUSTER: Operations and Logistics

1. Srivastava, Srivastava A Hierarchical Model for Profit-driven Reverse Logistics Network Design 2. Birjandi Optimal Consolidation of Single Echelon Inventories 3. Dernroth A Transaction Cost Approach to Risk and Uncertainty - Subcontractor's Perspective 4. Dong, Zhang, Nagurney Supply Chain Supernetworks with Random Demands 5. Atamturk, Zhang A Robust Optimization Approach for Logistics Demand Uncertainty

Cae

sar 6

SESSION 93: Meet the Department Editors of

Production and Operations Management

POMS Sponsored Panel

Chair: Kalyan Singhal, University of Baltimore

Cae

sar 7

SESSION 94: Case Studies in Product/Process Design Higuchi CLUSTER: Strategy and Design

1. Tomita Customer System Orientation on the New Product Development Process 2. Ramis-Pujol Learning Dynamics During Process Innovation: A Longitudinal Case Study 3. Jayanthi, Witt Evaluation of Technological Innovations in Manufacturing Research and Development 4. Tatikonda Product Technology Transfer in HDTV Development 5. Higuchi Miniaturization as a Source of Competitive Advantage in the Advanced Economies

Cae

sar 8

SESSION 95: Retail Operational Processes and Technologies – DeHoratius

1. Chapman, Beck Process Robustness in CPG Retail Supply Chains: Lessons for Controlling Losses 2. Eisenstein The Advantages of Self-Organization in Logistics Systems 3. Ton, Watson Effect of Misplaced Inventory on the Supply Chain 4. Gaukler, Seifert, Hausman Item-Level Tagging: Issues and Opportunities in Retail Supply Chain Management



SESSION 96: Supplier Negotiations, Pricing and Incentives Talluri CLUSTER: Operations and Logistics

1. Cakanyildirim, Luo An Inventory and Pricing Game 2. Johnston, McCutcheon The Contingent Nature of Supplier Trust on Performance in Highly Cooperative Relationships 3. Gattiker, Schwarz Electronically Mediated versus Conventional Negotiations 4. Talluri, Vickery Inverse Optimization Models for Buyer-Seller Negotiations

Miram

ar 1

SESSION 97: Modeling Quality in Business and Academia Gorman CLUSTER: Service and Quality

1. Cantu A Systemic Approach to Process Improvement as a Way to Accelerate TQM Systems Maturity 2. Netto, Costa Neto Macroprocess Map: a Systematic View of Business Processes 3. Kapur, Feng Integrated Design and Optimization Models for the Six Sigma Process 4. Gorman, Kanet The Author Affiliation Index Method to Ranking Journals in MS and OM

Miram

ar 2

SESSION 98: Operations Strategy VII Santos CLUSTER: Strategy and Design

1. Gouvea da Costa, Platts, Fleury A Strategic Approach for AMT Selection 2. Santos Business Strategy Alignment as a Determinant Factor of Information Technology Adoption 3. Santos Information Technology Adoption in Presence of Switching Costs 4. Rodriguez Duarte, Sandulli, Minguela Rata Technological Capital and Diversification Strategy in the Spanish Manufacturing Firms 5. Santos Determinant Factors of Information Technology Adoption

Miram

ar 3

SESSION 99: Health Care/Quality of Life Borders CLUSTER: Service and Quality

1. Graeml, Graeml, Erdmann Using Soft Systems Methodology to Analyze Quality of Life and Continuous Urban Development 2. Framinan, Parra, De la Higuera, Ruiz-Usano, Melero Experiences from the Application of Business Process Management Techniques

for Health Services 3. Price Waiting at Pharmacies and the New Economics of Queuing 4. Barlow No More Queues-A Prescription to Cure UK NHS Outpatient Clinic Queueing Problems? 5. Borders Nurse Scheduling: Linking Theory to Practice

Miram

ar 4

SESSION 100: Supply Chain Issues in Brazilian Industries Pereira CLUSTER: Environment and International

1. Diserio, Sakuramoto, Pereira, Goldstein Automotive Cluster in Brazil 2. Conceição, Quintão, Gomes, Grandchamp, Oliveira, Rodrigues Evaluation of logistics performance in the Brazilian beverage supply

chain 3. Amato Neto, Fontes de Vasconcelos The Possibility of Insertion of the Brazilian Semiconductor Industry in the Electronic Global Chain 4. Souza, Amato Neto The Competitive Factors of Brazilian Fresh Fruit Exports 5. Pereira, Csillag Supply Chain Metrics: A Case Study in an Agrifood Chain In Brazil

Caribe

SESSION 101: Supply Chain Performance Measurement Finch CLUSTER: Strategy and Design

1. Hald Issues in Supplier Performance Evaluation 2. Dey, Hariharan Analytic Hierarchy Process Helps Measure Performance of Hospitals 3. Shaw, Peel Development of a Performance Measurement Tool with Moving Targets: An Application to Projects 4. Damiani Enterprise Performance Indicators: Quantity, Shape and Content 5. Finch, Gavirneni, Jacobs Incorporating Probablistic Variable Costs in Breakeven Analysis

Coral

SESSION 102: Breaking the Hold on Bottlenecks: A World View Hosono CLUSTER: Operations and Logistics

1. Mukherjee, Chatterjee Using Bottleneck Predictors Computable in Polynomial Time for the Shifting Bottleneck Heuristic 2. Zhang, Gupta, Tseng A Novel Approach for Bottleneck Identification 3. Juerging Benefits of a Critical Chain – a System Dynamics Based Study 4. Hosono Optimal Solution for a Bottleneck Machine Scheduling Problem 5. Hosono Heuristic Approach to a Bottleneck Machine Scheduling Problem in a Jobshop

Mediterráneo 1

SESSION 103: International Cases in OM Opheim CLUSTER: POM Pedagogy

1. Nambirajan Cellular Manufacturing Systems: A Case Study - Productivity Improvement in a Two Wheelers' Carburetor Assembly Line 2. De Gusmão Competitiveness Sustained by Integration of Advanced Practices of Operations Management: A Case Study 3. Le, Zaninotto Internationalization: The Experience of an Italian Candy Producer and Its Production Plant in Viet Nam 4. Ozdenli, Bennett The Transfer of Capabilities for Product Diversification: A Case Study of Failure 5. Opheim, Nilsen The Influence of Localization Decisions on Operations Management

Mediterráneo 2


Parallel Sessions MONDAY 7:00 – 8:30 (page 1 of 2) C

aesa

r 1

SESSION 104: Logistics Research and Models Rios CLUSTER: Operations and Logistics

1. Dekker, Ochtman, Van Asperen Floating Stocks in Intermodal Supply Chains 2. Hellström, Nilsson Using Multiple Research Strategies in Logistics Research 3. Dernroth Trade Credits as Part of Distribution – Decision Problems in Generic Market Situations 4. Valles-Rosales, Govindarajulu, Daily Using Simulation to Promote Efficient Traffic Flow at U.S/Mexico Border Ports of Entry: A

Proposal for Further Analysis 5. Rios Natural Gas Transmission Systems: An Overview of Optimization Methods

Cae

sar 2

SESSION 105: Operations Strategy VIII Chong CLUSTER: Strategy and Design

1. Valjakka, Kalliokoski Creating New Business Opportunities through SME Material Technology Network Collaboration 2. Semere, Lindberg An Integrated Analysis Approach Using System Dynamics and ANP in Manufacturing System Design Process. 3. Mishina, Kurosu, Kubokawa Crafting Strategy Through a Purpose-Oriented Approach 4. Chong, Benli A General Hypothesis In Consensus Team Decision Making Involving Allocation of Resources Using A Decision Matrix

Cae

sar 3

SESSION 106: Services in Manufacturing Environments Rotondaro CLUSTER: Service and Quality

1. Keppke, Csillag Lean Production and Agile Manufacturing Concepts in Telecommunication Industry 2. Gaspar, Brito The Information in Maintenance Management in a Pharmaceutical Factory 3. Klippel, Cassel, Antunes Júnior, Leis The Material Strategic Positioning Matrix – The Automobile Dealership Case 4. Rotondaro Customer Service Logistics: Analyzing and Taking Actions on Risks Contingent to the Process

Cae

sar 4

SESSION 107: Agent-Based Supply Networks Dilts CLUSTER: Environment and International

1. Sheremetov, Rocha, Contreras-Montoya Global Supply Chain Management Based on Collective Intelligence 2. Smirnov, Sheremetov Ontology-Driven Approach to Constraint-Based VSN Configuration 3. Zhang, Dong, Nagurney A Supply Chain Network Economy: Cooperation and Competition 4. Johnston The Participation of Small and Medium Sized Firms in International Supply Chains through Electronic Networks 5. Pathak, Dilts CAS-SIM: Complex Adaptive Supply Network Simulator, A Scenario Analysis Tool For Analyzing Supply Networks

Cae

sar 5

SESSION 108: Demand and Inventory Management Sakai CLUSTER: Operations and Logistics

1. Liu Make-to-Order Incentives in JIT Logistics Under ARIMA Demand 2. Elhafsi, Benjaafar, De Vericourt Demand Allocation in Multiple-Product, Multiple-Facility Make-to-Stock Systems 3. Sakaguchi, Kodama The Optimum Ordering Policy for a Dynamic Inventory Model with Discrete Demand 4. Syntetos, Boylan Inventory Management for Spare Parts 5. Sakai, Amasaka Proposal and Implementation of Human Intelligence-Production Operating System

Cae

sar 6

SESSION 109: Batch Sizing for Stabilizing Dynamic Environments Kulkarni CLUSTER: Operations and Logistics 1. Sundaram, Centeno Forming Batches: Exhaustive vs Partitioning Methods 2. Robinson, Sahin, Gao Freezing the MPS in Make-to-Order Supply Chains: Impact of Schedule Stability on Mfg. and Procurement Costs 3. Gonzalez, Tullous Deterministic Optimal Lot Sizing Decisions Using the Wagner-Whitin Model with Backorders: A Spreadsheet Version 4. Venkataraman Relationship Between Master Production Schedule Stability and Customer Service in a Capacity-Constrained

Environment 5. Kulkarni Quality Loss Costs in a Generalized Lot-Sizing Model with Yield Uncertainty

Cae

sar 7

SESSION 110: Conceptual Frameworks Neely CLUSTER: Strategy and Design

1. Lockamy, III, Synder Measuring the Effectiveness of an E-Business Strategy: Preliminary Findings 2. Melnyk, Calantone, Steward, Luft, Zsidisin Linking Customers, Strategy, and Activities: An Empirical Investigation 3. Busi Monitoring Supply Chain Operations Using a Performance Dashboard 4. Roeben, Schenk, Seelmann-Eggebert A New Logistics Concept for Mass Customization in the Shoe Industry 5. Neely The Power of Performance

Cae

sar 8

SESSION 111: Scheduling Improvements with TOC, Cells and Neural Networks Van Nyen CLUSTER: Operations and Logistics

1. Zolfaghari, Lopez Comparison of a Hybrid Manufacturing System with Conventional Cellular Manufacturing and Job Shop 2. Chakravorty A Study of Drum-Buffer-Rope Scheduling Systems: When Free Goods Are Scheduled 3. Savino, Apolloni, Lando Advanced Techniques of Theory of Constraints and Activity Based Costing for Scheduling of High-Tech

Production Lines 4. Davoudpour, Sharayie An Artificial Neural Network Job Shop Scheduling 5. Van Nyen, Bertrand, Van Ooijen Using Cyclical Production Plannings to Control Integrated Production-Inventory Systems


Parallel Sessions MONDAY 7:00 – 8:30 (page 2 of 2)

Miram

ar 1

Miram

ar 2

Miram

ar 3

Miram

ar 4

SESSION 112: Company-Wide Issues Stewart CLUSTER: Service and Quality

1. Masini, Aksin Karaesmen Effective Strategies for Shared Services Implementation: An Empirical Investigation 2. Weidenmier, Morrice A Comparison of Non-Financial versus Financial Measures in the Service Profit Chain Business Model 3. Morgan Embryonic Professional Service Firms: Managing the Big Contract 4. Stewart Into the Breach: Psychological Contracts in the Service Encounter

Caribe

SESSION 113: Industry Specific Supply Chain Studies Done CLUSTER: Environment and International

1. Solis, Rodriguez, Diaz, Li An Empirical Study of Supply Chain Management Practices in Latin America 2. Oke, Maltz, Carranza Logistics Issues in Fitting Less Developed Countries into Global Value Chains 3. Selen, Palmer A Customer-Orientated Profitability Model for an Australian Timber Company 4. Correa, Saab The Forrester Effect Reduction: One Size Fits All? 5. Done, Frohlich, Voss Supply Chain Maturity and Performance in Healthcare: An Empirical Evaluation

Coral

Mediterráneo 1

Mediterráneo 2



aesa

r 1

SESSION 114: Channel Management and Execution Gilland CLUSTER: Operations and Logistics

1. Albores, Ball, MacBryde A Study on the Value of Re-Usable Simulation Components for the Analysis of E-business Processes 2. Maia, Pereira, Di Serio Electronic Commerce in Companies with Direct Market Distribution: A Case Study of the Brazilian Cosmetic

Industry 3. Schreiner, Di Serio, Souza The Impact of Internet on Operator’s Tour Packages and on Their Relationship with Travel Agencies 4. Boyer, Frohlich An Analysis of Selection Criteria for Grocery Home Delivery and Effects of Operational Execution on Repeat Purchasing 5. Gilland, Cattani, Swaminathan, Heese Coordinating Internet and Traditional Channels: The Manufacturer's Perspective

Cae

sar 2

SESSION 115: Retail Operations Management Ganeshan CLUSTER: Operations and Logistics

1. Faust, Carrier Implementing 3D Body Scanning in Retail Operations 2. Gelinas, Markus What is CPFR and Where Does IT/IS Fit In? 3. Ketzenberg, Ferguson Value of Information for Retail Management of Perishables 4. DeHoratius Central vs. Local Control in Retail Operations 5. Ganeshan A Cost Framework to Compare Local vs. Central Control in Retail Operations

Cae

sar 3

SESSION 116: OM Education II Russell CLUSTER: POM Pedagogy

1. Lucht, Santos, Monteiro Neto An Innovative Operational Teaching Model Using Business Simulators in Large Scale Applications: A Brazilian Case Study

2. Gomes, Kruglianskas, Vieira, Fuentes The Hidden Face of Outsourcing: Reflections on the Impact on Organizational Culture 3. Zimmers, Jr., Tonkay, Baskin, Butler, Ahmed Operations Management Education Utilizing eLearning Techniques 4. Mo Flexibility in eLearning 5. Russell Improving the Teaching/Learning Process in Large Classes

Cae

sar 4

SESSION 117: Operations Planning, Scheduling and Control / Planificación y Programación de Operaciones Strumiello CLUSTER: Operations and Logistics

1. Bautista, Cano, Pereira Minimizing the Work Overload in Mixed-Model Production Lines 2. Bautista, Pereira, Cano Sequencing in Mixed-Model Assembly Line Subject to Capacity Constraints 3. Castro Zuluaga Study and Evaluation about the use of Computerized Tools for Operations Management in Apparel Industry at Medellin - 4. Strumiello, Erdmann Propuesta de un Sistema de Planeamento, Control de Producción y Costos para Pequeñas Empresas de

Vestuario

Cae

sar 5

SESSION 118: Cases in Operations Strategy Schweitzer CLUSTER: Strategy and Design

1. Singh, Samson Overcoming Difficulties in Multiple Organization Case-Based Research 2. Cox, Hinz, Choi Outsourcing Versus In-sourcing Decisions and Contract Manufacturers: A Case of Circuit Card Assembly 3. Salkari, Simons Managing Process Innovations in a Company Network 4. Netto, Costa Neto The Avoidance of the Need to Manage by Business Process 5. Schweitzer Insurance Capacity Planning

Cae

sar 6

SESSION 119:

Spreadsheet Analytics in Operations Teaching and Research POMS Invited Tutorial

by Jeffrey Camm, University of Cincinnati

Cae

sar 7

SESSION 120: Organizational Issues in Product Development Morton CLUSTER: Strategy and Design

1. Perttula Implications on Cultural and Formal Processes of the Front-End of New Product Development 2. Oke, Burke, Myers How Innovative are UK SMEs? 3. Bisalyaputra Organizational Culture Effects on Transferring of Product Design Knowledge 4. Morton, Burns, Backhouse PAVE the Way to Improving PD Performance: Profit through Adding Value to Expertise

Cae

sar 8

SESSION 121: Setting a Research Agenda Supply Chain Management College Sponsored Panel

Chair: Ananth Raman, Harvard Business School Gabriel Bitran, MIT

Marshall Fisher, University of Pennsylvania Paul Kleindorfer, University of Pennsylvania

Roy Shapiro, Harvard University



Miram

ar 1

Miram

ar 2

Miram

ar 3

Miram

ar 4

SESSION 122: Supplier-Buyer Coordination Issues Donk CLUSTER: Operations and Logistics

1. Chen Empirical Study on the Relationship between Performance of Supply Chain and Coordination Strategies 2. Choi, Gavirneni Value of Upstream Information in a Two-Stage Supply Chain with Random Yields 3. Arredondo, Zanel, Zucchini, Villarreal, Caliusco, Galli, Chiotti Decentralized Management Model of a Partner-to-Partner Collaborative

Relationship 4. Aksoy An Analysis of the Offshore Supply Vessel Industry in the Gulf of Mexico 5. Donk, Vaart Buyer Focus and Supply Chain Integration: Empirical Evidence

Caribe

SESSION 123: Cost Modeling Graman CLUSTER: Strategy and Design

1. Yüksel An Empirical Evaluation of Problems in Performance Measurement Systems of Big Sized Firms in Turkey 2. Pereira, Csillag Performance Measurement Systems: Considerations of an Agrifood Supply Chain in Brazil 3. Francischini, Francischini Balanced Scorecard and Social Balance: A Case Study About a Brazilian Bank 4. Martinez Parra, Gimanez Garcia Cost Efficiency and Quality at the University. A Department’s Evaluation Model 5. Graman A Cost Model for Deciding if Postponement is Beneficial

Coral

Mediterráneo 1

Mediterráneo 2



aesa

r 1

SESSION 124: Games and Simulations Klassen CLUSTER: POM Pedagogy

1. Klassen A Spreadsheet Version of the Beer Distribution Game 2. Lojo On-Line Games in Ops Courses 3. Aguado Correa, Padilla Garrido Excel Model for Aggregate Planning 4. Zeng, Johnson Using A Discovery-based Laboratory to Teach Supply Chain Management Fundamentals in Undergraduate Curriculum 5. Graeml, Marques The Beer Game, an Implementation for Sse Over the Web

Cae

sar 2

SESSION 125: Strategies for Product Design Knittig CLUSTER: Strategy and Design

1. Romero-Hernandez, Gigola, Romero-Hernandez Case Study: Effective Engineering Design, Environmental Performance and Logistics Applied into the Design and Develoment

2. Romero-Hernandez, Gigola, Romero-Hernandez Incorporation of Effective Engineering Design, Environmental Performance and Logistics Planning for Products LCM

3. Romero-Hernandez Product and Process Design of the Pet Plastic Supply Chain. Sustainability Analysis 4. Knittig, Shimizu, Ballon Modularization and Its Limitations in the Automobile Industry

Cae

sar 3

SESSION 126: Supply Chain Integration Cannon CLUSTER: Strategy and Design

1. Juhantila, Virolainen Intercompany Engagement Processes Revisited 2. Crespo Márquez, Ruiz-Usano, Framinan Integration of Virtual Supply Chains 3. Stonebraker, Liao Antecedents of Supply Chain Configuration: Toward a Contingency Theory 4. Macedo A Generic Product Development Process for Virtual Manufacturing Firms 5. Cannon, St. John Synergy through Interorganizational Collaboration: Cultural Barriers & Enablers

Cae

sar 4

SESSION 127: Outsourcing Product Design Levi CLUSTER: Strategy and Design

1. Siek, Shigo, Erkens, Kopfer The Introduction of IT-Support into Order Execution in Freight Forwarding and its Process Consequences 2. Petersen, Schweitzer Engineering Supply Chains Under Partial Base-Stock Control 3. Kickuth, Reepmeyer Implications of Outsourcing Manufacturing on the New Product Development Process of Pharmaceutical

Companies 4. Levi, Noe Cheating Your Developer: Contracting for Information Systems Using Pilot Projects

Cae

sar 5

SESSION 128: Planning and Scheduling in the Service Industries

POMS Invited Tutorial

by

Michael Pinedo, New York University

Cae

sar 6

SESSION 129: Supply Chain and Logistics Cases Gelinas CLUSTER: POM Pedagogy

1. Baek, Choi, Chung, Kim, Min, Park, Park A Study on Design of Supply Chains and Methodology of Process Innovation in An Industrial Motor Shop

2. Koetz, Klippel, Pampanelli Reverse Logistic and Remanufacturing in Automotive Industry: The GKN Brazil Case 3. Pereira, Maia, Di Serio, Sampaio A Case of Supply Chain Management in the Modular Consortium of VW in Brazil 4. Banomyong, Supatn Comparing Lean and Agile Logistics Strategies: A Case Study 5. Gelinas, Usoff The Non-Production Purchasing Process

Cae

sar 7

SESSION 130: Logistics and Distribution Strategy Sahay CLUSTER: Operations and Logistics

1. De Castro Souza, Amato Neto The Competitive Factors of Brazilian Fresh Fruit Exportation 2. Sampaio, Csillag Postponement Strategies in Brazilian Supply Chain 3. Småros Logistics Processes of European Grocery Retailers: Facts and Fiction 4. D'Angelo, Amato Neto The Influence of Automakers in Industrial Organization of their Suppliers: The Case of the Brazilian Automotive

Complex 5. Sahay, Mohan Third Party Logistics Practices: An India Perspective

Cae

sar 8

SESSION 131: Operations Strategy IX Samson CLUSTER: Strategy and Design

1. Govindarajulu, Devi, Ge, Gonzalez, Loyd, Daily Towards Theory Building in E-Commerce: Identification of Pertinent Research Streams and a Call for Further Research

2. Berrone, Husillos A Stakeholder Approach of Reverse Logistics 3. von Mikulicz-Radecki The Psychology as Agent Between Operations Strategy and Human Resource Management 4. Pinheiro de Lima, Gouvea da Costa The Enterprise’s Operations System Integration Through an Appropriated Organizational Design 5. Samson, Wacker Aligning Supply Chain Resourcing and Product Design Decisions with Market Orientation: A Theoretical Construct



Miram

ar 1

Miram

ar 2

Miram

ar 3

Miram

ar 4

SESSION 132: Process & Flow Shop Modeling: Theory and Application O'Kane CLUSTER: Operations and Logistics

1. González, Framinan, Ruiz-Usano Selecting a Token-Based Control System Using Taguchi Methods 2. Mohebbi A Production-Storage System with Variable Production and Demand Rates and Limited Storage Capacity 3. Davoudpour Designing a Tabu Search Algorithm for Flow Shop Scheduling 4. Bayindir, Erkip, Gullu Assessing the Benefits of Remanufacturing Option Under One-way Substitution and Capacity Constraint 5. O'Kane A Knowledge-Based Simulation Approach to Modeling the Human Scheduler in a FMS

Caribe

Coral

Mediterráneo 1

Mediterráneo 2


POM 2nd World Conference Overall Timetable

Time Event Location Thursday, April 29, 2004

16:00-18:00 Registration Convention Desk Friday, April 30, 2004

08:00-17:00 Registration Convention Desk 08:00-17:00 Board Meeting Caribe 10:30-12:00 Parallel Sessions Caesar 1-8

13:30-15:00 Parallel Sessions Caesar 1-8 15:00-15:30 Coffee break Caesar Foyer 15:30-17:00 Parallel Sessions Caesar 1-8

Saturday, May 1, 2004 08:00-17:00 Registration Convention Desk 08:15-08:45 Opening Ceremony Miramar 08:45-10:00 Plenary Session I Miramar 09:00-17:00 Exhibits Caesar Foyer 10:00-10:30 Coffee break Caesar Foyer 10:30-12:00 Parallel Sessions Caesar 1-8, Caribe, Coral, Mediterráneo 1, 2

13:30-15:00 Parallel Sessions Caesar 1-8, Caribe, Coral, Mediterráneo 1, 2,

Miramar 1, 2, 3, 4 15:00-15:30 Coffee break Caesar Foyer 15:30-17:00 Parallel Sessions Caesar 1-8, Caribe, Coral, Mediterráneo 1, 2,

Miramar 1, 2, 3, 4 17:00-17:30 Service College Business Meeting Caesar 8 17:30-18:00 Supply Chain College Business Meeting Caesar 6 18:00-19:30 President's Reception Miramar Garden

Sunday, May 2, 2004 08:00-17:00 Registration Convention Desk 08:45-10:00 Plenary Session II Miramar 09:00-17:00 Exhibits Caesar Foyer 10:00-10:30 Coffee break Caesar Foyer 10:30-12:00 Parallel Sessions Caesar 1-8, Caribe, Coral, Mediterráneo 1, 2

13:30-15:00 Parallel Sessions Caesar 1-8, Caribe, Coral, Mediterráneo 1, 2,

Miramar 1, 2, 3, 4 15:00-15:30 Coffee break Caesar Foyer 15:30-17:00 Parallel Sessions Caesar 1-8, Caribe, Coral, Mediterráneo 1, 2,

Miramar 1, 2, 3, 4 17:15-18:00 POMS General Business Meeting Caesar 8 18:00-19:00 Production and Operations Management

Department Editors' Reception (sponsored by Hilton)

Pool Deck

Monday, May 3, 2004 07:00-08:30 Parallel Sessions Caesar 1-8, Caribe, Coral 08:00-09:00 Registration Convention Desk 08:00-12:00 Emerging Scholars Program Mediterráneo (1&2) 08:30-08:45 Coffee break Caesar Foyer 08:45-10:15 Parallel Sessions Caesar 1-8, Caribe, Coral 10:15-10:30 Coffee break Caesar Foyer 10:30-12:00 Parallel Sessions Caesar 1-8, Caribe, Coral 12:15-14:00 Closing Ceremony, Awards Luncheon Miramar Code: Plenary Event SCM College Event Service College Event Break

Documents

POM’s Expanding Constellation · Strumiello, Susanibar Redes de Valor Como Diferencial Competitivo: El Caso de Una Pequeña Empresa de Consultoria 4. Strumiello , Angeli La Influencia