POLYTECHNIC OF NAMIBIA

DEPARTMENT OF COMMUNICATION

BACHELOR OF COMMUNICATION

GROUP DYNAMICS AND COMMUNICATION: GDC212S

SECOND OPPORTUNITY EXAMINATION JUNE 2015

Time: Marks: Paper: Pages:

INSTRUCTIONS:

3 Hours 75 1 of 1 2 (including cover page)

1. Read all the questions carefully before answering them. 2. Indicate whether you are an FT, PT or DE student on the cover of your

answer booklet. 3. Answer THREE questions only. 4. You will be penalised for mistakes in grammar, spelling and

punctuation. 5. Use your time wisely. Do not spend too much time on one question.

Examiners:

Moderator:

Ms Jeanne Hunter Ms Aletta Rhode

Ms Tracy Grellmann

:

Answer any THREE of the following qtJestions:

QUESTION 1 (25 Marks)

Define team goals, and explain the concept focusing on the value, functions and characteristics of team goals.

QUESTION 2 (25 Marks)

Discuss, with the aid of relevant examples, the communication activities of the facilitator during team meetings.

QUESTION 3 (25 Marks)

Discuss negotiation, mediation and arbitration as methods to resolve conflict in teams.

QUESTION 4 (25 Marks)

What are the advantages and disadvantages of group decision-making? Explain why group decision-making may be superior to individual decisions.

(TOTAL: 75 Marks)

END OF QUESTION PAPER